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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396889 Views

547 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8488 Views

0 replies

7 likes

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Spotify No Longer Downloading Local Files To Playlists

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have all the music I listen to. Now recently, my phone/...

Regular

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have...

Daniel

Community Legend

816 Views

7 replies

0 likes

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Payment

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Casual Listener

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Daniel

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
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Trying to pay for premium

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplishes nothing. Please help. This is seriously frustra...

Newbie

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplis...

MichaelW

Community Legend

498 Views

1 replies

0 likes

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Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

Regular

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...

Dwebtron

Regular

1006 Views

4 replies

0 likes

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Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

Casual Listener

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...

Daniel

Community Legend

632 Views

3 replies

0 likes

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You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Regular

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Daniel

Community Legend

697 Views

1 replies

0 likes

fail
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Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

Newbie

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...

Ankamano

Casual Listener

2744 Views

7 replies

0 likes

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Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

Casual Listener

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on.   What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

JoeThomas

Community Legend

653 Views

5 replies

0 likes

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track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

Casual Listener

Hi,   I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...

Daniel

Community Legend

578 Views

5 replies

0 likes

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Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

Casual Listener

Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...

jamesmacd

Casual Listener

1440 Views

2 replies

0 likes

missing radio button on menu
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Having to dowload all my off-line songs - Again!

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible for that. But how could I know? In the past there has n...

Music Fan

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible ...

Daniel

Community Legend

1556 Views

5 replies

0 likes

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  • 5 replies
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PC not showing under ,, Show Available Devices''

Good Day Spotift team.So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have.So my PC is syncing my LG G2 D802 and showing the sync'ing ...

Newbie

Good Day Spotift team. So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have. So m...

Daniel

Community Legend

474 Views

1 replies

1 likes

  • 474 Views
  • 1 replies
  • 1 likes

Solved!! No longer playing music from SD card in playlists...

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn't available... I'm not sure what to do to get it wo...

Casual Listener

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn'...

Daniel

Community Legend

1164 Views

3 replies

0 likes

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won't stay connected when on data

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g

Newbie

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs  and then i lose  my conection  but i have good 4 g 

Daniel

Community Legend

1272 Views

1 replies

0 likes

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Re: Buzzing dragging noise plays during the song!!!! PLEASE HELP

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it renders my entire phone, useless. apps freeze, keyboard doesnt ...

Casual Listener

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this..   Every time is does this noise, it r...

Daniel

Community Legend

1812 Views

7 replies

0 likes

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Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

Casual Listener

Hi!   When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...

Daniel

Community Legend

1767 Views

5 replies

0 likes

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Spotify correctly stores offline music on SD card but phone warns full!

OK, so I followed all instructions I could find on here about how to make the Spotify app store its off-line music cache on an SD-card. The result is my Spotify app is indeed storing its off-line cache on the SD-card (I can see the folder size throug...

Casual Listener

OK, so I followed all instructions I could find on here about how to make the Spotify app store its off-line music cache on an SD-card.   The result is my Spotify app is indeed storing its o...

Daniel

Community Legend

941 Views

2 replies

0 likes

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Too many devices syncing - One phone - All synced songs erased

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing counts in that along with a device not in use for month...

Visitor

So the other day my tablet says more than 3 devices are syncing and it's going to erase all my synced songs. I go to settings on the Spotify website and I see my mac app which is syncing nothing coun...

Daniel

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
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Short high volume period

Greetings, Platform: Samsung S5, 4.4.2 Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burst is maybe 1/4 to 1/2 second long. It doens't matter if I am listening to...

Regular

Greetings,   Platform: Samsung S5, 4.4.2   Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burs...

broncus

Regular

866 Views

5 replies

0 likes

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Spotify telling me I don't have premium when I do.

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I do?

Newbie

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I d...

Daniel

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes