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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114069 Views

26 replies

4 likes

  • 114069 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229332 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229332 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588096 Views

79 replies

3 likes

  • 588096 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483655 Views

580 replies

42 likes

Account
Free
  • 483655 Views
  • 580 replies
  • 42 likes

Track degradation or skipping when streming bluetooth to car

Hi All, often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC One M7),Changing ROM of the phone, changing the quality of th...

Casual Listener

Hi All,   often when i play music in my car (volvo V40) streaming it from Spotify through bluetooth the audio start skipping, i've tried a clean install of spotify, formatting the phone (HTC...

Daniel

Community Legend

2317 Views

5 replies

0 likes

  • 2317 Views
  • 5 replies
  • 0 likes

Spotify app won't play any music

Hi all This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and there was no sound. I was able to move the slider further along...

Regular

Hi all   This morning I went to play some music on my phone and basically it just isn't working. It showed the 'play' button (the circle with the arrow in) but the slider wasn't moving and t...

lefrickster

Regular

12337 Views

7 replies

1 likes

  • 12337 Views
  • 7 replies
  • 1 likes

Spotify asking "continue or..."

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. However, playing on the tab3 takes precedence over the N...

Visitor

I have an Andoid minix neo X5 mini connected to my tv, with a mouse. I can direct that player which song to play with my Samsung Galaxy tab 3 tablet. Of course the tab3 can also play the music. Howev...

Daniel

Community Legend

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

SD Card Error

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check that you have a working SD card and free space." My SD card ha...

Casual Listener

I have a Spotify Premium account and use an Android phone. Recently I have been receiving the following error message: 'No SD Card Found: We found no place to store our data, please check t...

Spotsify

Casual Listener

2042 Views

6 replies

0 likes

SD-card
  • 2042 Views
  • 6 replies
  • 0 likes

Solved!! Spotify has unfortunately stopped

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "Spotify has unfortunately stopped" started to appeared on...

Casual Listener

I have a big problem with Spotify on my Android phone. I bought a new Android in June 2014 - Spotify worked perfectly. In September Spotify started to act weird. A pop up window with the text "S...

Daniel

Community Legend

1575 Views

5 replies

0 likes

  • 1575 Views
  • 5 replies
  • 0 likes

Solved!! Spotify SDK return 1001

Hi, When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain the supported country. This is very random and interrupts audi...

Newbie

Hi,   When Player.play is called for a trackId on the Andriod Spotify SDK, it returns 1001 (Country not supported) error randomly. This is because the available_markets array do not contain ...

Peter__

Community Legend

1351 Views

1 replies

0 likes

  • 1351 Views
  • 1 replies
  • 0 likes

Can't save music

Spotify refuses to remember the music I save or make available offline. I save it and make it availabe offline, it says it's downloaded. I put it in offline mode and disconnect from the internet and the music disappears from my library. I'm using Spo...

Newbie

Spotify refuses to remember the music I save or make available offline. I save it and make it availabe offline, it says it's downloaded. I put it in offline mode and disconnect from the internet and ...

MichaelW

Community Legend

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

bluetooth problem on android!

Hello! I have a nexus one connected to a carstereo with bluetooth. My spotify is very unstable and keeps crashes while using the bluetooth function. It has nothing to do with my carstero since other music software works fine with it. Sometimes it cra...

Newbie

Hello!   I have a nexus one connected to a carstereo with bluetooth. My spotify is very unstable and keeps crashes while using the bluetooth function. It has nothing to do with my carstero sin...

rogerdestroyer

Regular

1484 Views

1 replies

1 likes

  • 1484 Views
  • 1 replies
  • 1 likes

Solved!! BUG: Bluetooth playback info

Hi there I am experiencing a bug with Spotify for Android and a Bluetooth connection to a car that just got worse. I use Spotify for Android in my car on my Google Nexus 5 (Android 4.4.4). My car is an Audi A6 and the connection is via Bluetooth. Whe...

Music Fan

Hi there   I am experiencing a bug with Spotify for Android and a Bluetooth connection to a car that just got worse.   I use Spotify for Android in my car on my Google Nexus 5 (Andr...

Daniel

Community Legend

2092 Views

1 replies

0 likes

  • 2092 Views
  • 1 replies
  • 0 likes

Android keeps temporarily deleting my saved music...what do I do???

Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, because to fix it I have to clear my data, thus forcing m...

Regular

Hello, I have been having this issue for about a week and a half now. I do not understand what is causing it to happen. But, all my "saved" music temporarily disappears. IT is really annoying, becaus...

Daniel

Community Legend

923 Views

1 replies

0 likes

Android 4.4.4
saved songs
  • 923 Views
  • 1 replies
  • 0 likes

playing music at will on mobile devices

I have friends that can just pick songs on their mobile devices without a subscription. I think that's kind of bogus. All I am able to do is press the shuffle play button to play music. What's this about? Is it possibly because they have different de...

Newbie

I have friends that can just pick songs on their mobile devices without a subscription. I think that's kind of bogus. All I am able to do is press the shuffle play button to play music. What's this a...

Daniel

Community Legend

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

If I queue multiple songs, after the first song plays the queue clears.

I use Connect between two android phones for music at parties. Recently, when I try to queue a bunch of songs in a row, after it plays one song from the queue the rest of the queue disappears and it just continues shuffling. I've tried deleting and r...

Newbie

I use Connect between two android phones for music at parties. Recently, when I try to queue a bunch of songs in a row, after it plays one song from the queue the rest of the queue disappears and it ...

Daniel

Community Legend

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Android Wear App / Sync support

As an owner of a Moto 360 and an LG G Watch I would love to have a Spotify remote app for Android Wear, plenty of other apps have it baked in, I hear Tinder even has a way to "Swype left" from the watch... I know that for the most part Android Wear t...

Casual Listener

As an owner of a Moto 360 and an LG G Watch I would love to have a Spotify remote app for Android Wear, plenty of other apps have it baked in, I hear Tinder even has a way to "Swype left" from the wa...

Lamba

Casual Listener

2216 Views

2 replies

8 likes

  • 2216 Views
  • 2 replies
  • 8 likes

Cant download Android App - says it's not available in my country (it IS)

I just bought a motorola x in the US (an unlocked phone) and wanted to download spotify today and it says in google play it is not available in my country (Poland, I've been using spotify for a few months now without ANY problem - I pay with my card ...

Newbie

I just bought a motorola x in the US (an unlocked phone) and wanted to download spotify today and it says in google play it is not available in my country (Poland, I've been using spotify for a few m...

Jordi

Community Legend

1071 Views

1 replies

0 likes

  • 1071 Views
  • 1 replies
  • 0 likes

Solved!! Region TopLists

I have used Spotify since March this year, I remember that when I opened the top lists option, I could see the top lists of every country, now I hate I only can see the playlists of Spain and Colombia (my country). Also, the app recommend me playlist...

Visitor

I have used Spotify since March this year, I remember that when I opened the top lists option, I could see the top lists of every country, now I hate I only can see the playlists of Spain and Colombi...

user-removed

Not applicable

1471 Views

4 replies

0 likes

  • 1471 Views
  • 4 replies
  • 0 likes

Spotify Connect disconnects

I use Spotify Connect a lot with my B&O A9 and works very good. However, my smartphone (an HTC One M7) disconnects from my A9 after 3 or 4 songs, no matter if the screen is on or off, if I leave the Spotify application. This brings some problems: I c...

Casual Listener

I use Spotify Connect a lot with my B&O A9 and works very good. However, my smartphone (an HTC One M7) disconnects from my A9 after 3 or 4 songs, no matter if the screen is on or off, if I leave ...

AdLentis

Regular

2254 Views

3 replies

1 likes

  • 2254 Views
  • 3 replies
  • 1 likes

Solved!! Issues since latest update

I'm not sure if this is part of update or not but when I'm on Spotify I cannot skip songs anymore, I have to go to home page and then the function appears in notification bar. REALLY annoying. There used to be a screen you dragged up to skip music wi...

Casual Listener

I'm not sure if this is part of update or not but when I'm on Spotify I cannot skip songs anymore, I have to go to home page and then the function appears in notification bar. REALLY annoying. T...

ancomah

Casual Listener

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Won't let me connect on 4g LTE

I have T-Mobile and everytime I'm off WiFi spotify tells me in offline and won't let me stream music. I am paying for premium and can't even enjoy music in my car. Tried Uninstalling and reinstalling and it didn't solve it. Help.

Newbie

I have T-Mobile and everytime I'm off WiFi spotify tells me in offline and won't let me stream music. I am paying for premium and can't even enjoy music in my car. Tried Uninstalling and reinstalli...

DomZeal

Casual Listener

8193 Views

2 replies

1 likes

  • 8193 Views
  • 2 replies
  • 1 likes

Some iTunes songs won't play

Hello, you all. First of all, English is not my first language, so... Second, the problem below only happens on my Nexus 4, running a moded 4.4 Android's ROM. I created a playlist so I can play my iTunes song and, the problem is, some of the songs wo...

Visitor

Hello, you all. First of all, English is not my first language, so... Second, the problem below only happens on my Nexus 4, running a moded 4.4 Android's ROM. I created a playlist so I can...

user-removed

Not applicable

2024 Views

4 replies

0 likes

  • 2024 Views
  • 4 replies
  • 0 likes

Solved!! A-Jays Five remote problems

Hi I recently bought my a-JAYS Five and tried using them with Spotify on my Samsung Galaxy s5. When i tried using the remote, it started playing a song which was saved on my phone. I deleted all songs from my phone (only had one song), and tried agai...

Newbie

Hi I recently bought my a-JAYS Five and tried using them with Spotify on my Samsung Galaxy s5. When i tried using the remote, it started playing a song which was saved on my phone. I deleted all so...

Daniel

Community Legend

2982 Views

1 replies

0 likes

  • 2982 Views
  • 1 replies
  • 0 likes