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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387913 Views

545 replies

34 likes

Account
Free
  • 387913 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
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  • 7 likes

Short high volume period

Greetings, Platform: Samsung S5, 4.4.2 Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burst is maybe 1/4 to 1/2 second long. It doens't matter if I am listening to...

Regular

Greetings,   Platform: Samsung S5, 4.4.2   Whenever I start listening to music, I get a short burst of high volume music. Then it settles down to the volume settings. The short burs...

broncus

Regular

837 Views

5 replies

0 likes

  • 837 Views
  • 5 replies
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Spotify telling me I don't have premium when I do.

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I do?

Newbie

I have two spotify accounts and I know for sure that one of them has the premium on it and I logged into both accounts on spotify on my phone and both tell me that I have the free account what do I d...

Daniel

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Local Desktop Files not showed on my Android

Hi there! I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the phone, unless I put them on a playlist, or in the "Selected songs" default...

Casual Listener

Hi there!   I'm actually having some problems with sinchronizing my local desktop files on my Android. So, the fact is simple, I just can't see my sincronized local files on the ph...

mariocornalo

Casual Listener

606 Views

4 replies

0 likes

  • 606 Views
  • 4 replies
  • 0 likes

Solved!! Shuffle play in album shuffles through entire artist instead

Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music. But for what ever reason it doesn't want to shuffle play for a single album. When I go to a single album and select Shuffle Play, it might start with a song in...

Casual Listener

Hey guys, I'm a free user and I don't mind the shuffle play option for listening to music.  But for what ever reason it doesn't want to shuffle play for a single album.  When I go to a sing...

bspec

Casual Listener

13244 Views

2 replies

1 likes

  • 13244 Views
  • 2 replies
  • 1 likes

Solved!! Spotify constant crashes Android

When i try to start the app it just goes direcly to "Spotify have unfortunately stopped" and thats it. Tried to reinstall several times but to noe use. Running og an Sony X1 updated android version.

Casual Listener

When i try to start the app it just goes direcly to "Spotify have unfortunately stopped" and thats it.  Tried to reinstall several times but to noe use.  Running og an Sony X1 updated a...

Daniel

Community Legend

1158 Views

4 replies

0 likes

  • 1158 Views
  • 4 replies
  • 0 likes

Constant Connection Issues

As long as I have been using Spotify, which spans two different models of mobile phones and two telcos, I have never had much luck with getting it to play or even search over data connection. Currently I have a Nexus 5 4.4.4 with Telstra and any time...

Casual Listener

As long as I have been using Spotify, which spans two different models of mobile phones and two telcos, I have never had much luck with getting it to play or even search over data connection. &nbsp...

kbrooksc

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

alot of trouble now. Need urget help.

I have an Samsung S4. When all my playlists are finished downloaded. And everything seems fine. Then diferent things starts to happen. When i start Spotify: I have to log on again ? The downloaded playlist have to download again? And everythig are go...

Visitor

I have an Samsung S4. When all my playlists are finished downloaded. And everything seems fine. Then diferent things starts to happen. When i start Spotify: I have to log on again ? The d...

Daniel

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Playlist goes back to earlier song for no apparent reason

I'm using Spotify premium on my PC at work and also my cell phone. When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my playlist for no apparent reason. Is this happening to an...

Visitor

I'm using Spotify premium on my PC at work and also my cell phone.  When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my...

user-removed

Not applicable

469 Views

4 replies

0 likes

  • 469 Views
  • 4 replies
  • 0 likes

Queue Problems Between Android and PC

Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few days ago. Within the last week or two, it seems that S...

Roadie

Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few day...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Free month?

I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?

Newbie

I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?

Daniel

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

cannot download playlists to Android phone

Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use offline to this device. The app message notes "waiting...

Regular

Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use off...

Daniel

Community Legend

1410 Views

12 replies

0 likes

  • 1410 Views
  • 12 replies
  • 0 likes

Android - Spotify not playing on headphones

Hello, I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on the app progress bar, but it doesn't play any sound. It does wor...

Casual Listener

Hello,   I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on th...

Daniel

Community Legend

2572 Views

3 replies

0 likes

Android 4.4.2
Galaxy S4
headphones
not playing
  • 2572 Views
  • 3 replies
  • 0 likes

how much data does spotify use on a 8gb plan

Hello, all I have a question and I want to know how much data on the lowest quality. Thanks

Newbie

Hello, all  I have a question and I want to know how much data on the lowest quality. Thanks

Daniel

Community Legend

1185 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Headphone Controls sometimes ignored or starts LG stock music player

Phone: LG G2 Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes over. However most of the time nothing happens when I press t...

Regular

Phone: LG G2   Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes...

Daniel

Community Legend

11579 Views

7 replies

0 likes

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  • 7 replies
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Deleted Playlist Still Showing Up

I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne. The problem is that old playlists that I deleted on the webplayer are still showing on my phone (thou...

Casual Listener

I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne.   The problem is that old playlists that ...

Daniel

Community Legend

903 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

...is there anyway to sync my downloaded playlists to my phone without a pc

I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc

Newbie

I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc

Daniel

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Autopauses after play

Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. Is this a known bug or what? As of now I can't use Sp...

Newbie

Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. ...

Daniel

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Spotify stops playing / SD Card storage problem

Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having: Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disappears from the screen. I need to open it again, and brings me t...

Casual Listener

Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having:   Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disa...

Daniel

Community Legend

1686 Views

6 replies

1 likes

  • 1686 Views
  • 6 replies
  • 1 likes

spotify crashed and cannot reinstall

Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOTIFY STOPPED. help pls.

Newbie

Hi! My spotify crashed.  Pop up says spotiy stopped working.  i uninstalled and re-installed already several times.  Though i am able to reinstall the app, once i open it, it says SPOT...

Daniel

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

País diferente - erro

Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que nem mesmo sai de casa. Alguem pode me ajudar? Já r...

Newbie

Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que...

user-removed

Not applicable

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes