Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375566 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm using Spotify premium on my PC at work and also my cell phone. When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my playlist for no apparent reason. Is this happening to an...
I'm using Spotify premium on my PC at work and also my cell phone. When I switch between them the music picks up where I left off usually -- but sometimes it'll go back to an earlier song in my...
Not applicable
449 Views
4 replies
0 likes
Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few days ago. Within the last week or two, it seems that S...
Well, all of a sudden, Spotify seems to have thrown yet another wrench into something that there wasn't even a problem with. I keep a (way too) large play queue on my PC. It was 1,200 songs a few day...
362 Views
0 replies
0 likes
I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?
I just signed up for spotify because it offered me a free month. Why does it say I will be charged 10 in 3 days from now?
Community Legend
438 Views
1 replies
0 likes
Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use offline to this device. The app message notes "waiting...
Tried a clean re-install, re-syncing, and my Droid Razrr Maxx smartphone has plenty of space in internal storage and on the SD card, but I'm still not able to download playlists or albums for use off...
Community Legend
1364 Views
12 replies
0 likes
Hello, I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on the app progress bar, but it doesn't play any sound. It does wor...
Hello, I have a Samsung Galaxy S4 with Android v4.4.2 and Spotify v1.5.0.739, And it is not playing any track when I'm using the headphones/headset, it seems like the track is playin on th...
Community Legend
2547 Views
3 replies
0 likes
Hello, all I have a question and I want to know how much data on the lowest quality. Thanks
Hello, all I have a question and I want to know how much data on the lowest quality. Thanks
Community Legend
1171 Views
1 replies
0 likes
Phone: LG G2 Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes over. However most of the time nothing happens when I press t...
Phone: LG G2 Sometimes when I've listened to music without unlocking my phone or changing song for a while, if I try to change song with the headphone controls the stock music player takes...
Community Legend
11499 Views
7 replies
0 likes
I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne. The problem is that old playlists that I deleted on the webplayer are still showing on my phone (thou...
I'm on an LG G2 running latest version of android. Spotify runs fine. New playlists that I've created on the webplayer are showing up on the phohne. The problem is that old playlists that ...
Community Legend
890 Views
1 replies
0 likes
I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc
I've tried everything. They say thet my phone is not connected to the internet I have internet on my phone can I move my playlist to my phone without a pc
Community Legend
355 Views
1 replies
0 likes
Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. Is this a known bug or what? As of now I can't use Sp...
Since yesterday Spotify pauses the song right after (max 3 seconds) I press play on my Sony Z1C and on my Nexus 4. It doesn't crash or anything. Just pauses the song. On my computer it works fine. ...
Community Legend
453 Views
1 replies
0 likes
Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having: Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disappears from the screen. I need to open it again, and brings me t...
Hi guys, since a month ago I am user of an LG G3. Here goes the 2 problems that I am having: Spotify closes: The APP just crashes without any reason, keeps on playing the music, but disa...
Community Legend
1664 Views
6 replies
1 likes
Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOTIFY STOPPED. help pls.
Hi! My spotify crashed. Pop up says spotiy stopped working. i uninstalled and re-installed already several times. Though i am able to reinstall the app, once i open it, it says SPOT...
Community Legend
283 Views
1 replies
0 likes
Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que nem mesmo sai de casa. Alguem pode me ajudar? Já r...
Até algumas horas atrás eu conseguia usar meu spotify normalmente. Após reiniciar o celular, eu estou tentando conectar mas não consigo. Ele da um erro como se estivesse num país diferente, sendo que...
Not applicable
361 Views
1 replies
0 likes
Hallo ik heb spitify unlimited gekocht wat kan ik nu zoal doen ? Ik krijg nog steeds reclame en ik kan niet kiezen wat ik wil luisteren aleen maar shufel @gmail.com [Snip-Email(Privacy)-Peter]
Hallo ik heb spitify unlimited gekocht wat kan ik nu zoal doen ? Ik krijg nog steeds reclame en ik kan niet kiezen wat ik wil luisteren aleen maar shufel <snip>@gmail.com [Snip-Ema...
Newbie
817 Views
5 replies
0 likes
I paid and my card was charged but it has upgraded and I emailed but nobody will reply
I paid and my card was charged but it has upgraded and I emailed but nobody will reply
Community Legend
493 Views
2 replies
0 likes
I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work. I'm connected on the same WiFi where i have mi PC connected and i run Spot...
I donwloaded Spotify for my PC (Windows 8.1) and the app for my Android (I'm premium). Yesterday i used Spotify Connect perfectly without any problem, but today... Don't work. I'm connected on ...
Roadie
1904 Views
11 replies
0 likes
Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"
Screen is blank when I open app then message pops up "unfortunately Spotify has stopped"
Community Legend
414 Views
1 replies
0 likes
Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium... What's the reason
Just music stopped and my app tells there's no Premium to enjoy Connect fature. But I have Premium... What's the reason 😞
Not applicable
454 Views
1 replies
0 likes
Hay guys, I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another possibility to listen Spotifymusic on my Phone without Premium? Tha...
Hay guys, I have a question. If I change my Spotify account from premium back to free, can I listen to the offlineplaylist, which are already on my Android-Phone? Or is there another&n...
Community Legend
380 Views
1 replies
0 likes
Hi, I was wondering if someone could help me... Today suddenly spotify began to exploit when I opened it on my mobile phone (a Nexus S). I tried forcing the app to stop, and then I turned off my phone, but when I turned it on again, the spotify probl...
Hi, I was wondering if someone could help me... Today suddenly spotify began to exploit when I opened it on my mobile phone (a Nexus S). I tried forcing the app to stop, and then I turned off my phon...
Newbie
10759 Views
13 replies
1 likes
