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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42329 Views
  • 65 replies
  • 25 likes
  • 42329 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877959 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877959 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

Spotify does not sync offline tracks in CoolPad F1 phone with Custom ROM

Hello all, Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without internet connection and upon closing and reoppening the application ...

  • Casual Listener
  • Hello all,   Spotify cannot sync offline files with CoolPad F1 device. Although the synchronization finishes successfuly (green arrow near each song), the tracks does not play without intern...
  • arpaktiko2
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Using mobile data even when device mobile data off when streaming via bluetooth

I cannot describe how pissed I am. So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages saying I was approaching my limits, at a crazy speed. I stopped us...

  • Casual Listener
  • I cannot describe how pissed I am.   So basically during the last weekend I went on a trip and used my downloaded spotify playslits to stream to my car. I kept getting AT&T SMS messages ...
  • Peter__
  • Community Legend
  • 929 Views
  • 5 replies
  • 0 likes
  • 929 Views
  • 5 replies
  • 0 likes

Solved!! Spotify on ios is different than on my android phone

When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a trial. On my android phone, I don't have premium a...

  • Newbie
  • When I use spotify with the same account on my iPad, I can play any song and in my playlists, I can play in any order. I think it has the premium free trial on but I never clicked anything to start a...
  • Peter__
  • Community Legend
  • 12867 Views
  • 2 replies
  • 0 likes
  • 12867 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify still be there?

I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks

  • Casual Listener
  • I have to reset my Note 3 to factory and i wannted to know his there a way to say all music from now being deleted? thanks
  • user-removed
  • Not applicable
  • 640 Views
  • 5 replies
  • 0 likes
  • 640 Views
  • 5 replies
  • 0 likes

Solved!! Mobile app won't upgrade my account to Unlimited on Android

I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I use my tablet or phone, I have to listen to commerc...

  • Newbie
  • I have subsrcribed to Spotify Unlimited and it works fine on my laptop but the mobile app on my tablet and phone (both Samsung Galaxy Android -devices) is the Free-version for some reason. So when I ...
  • Josh
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?

  • Newbie
  • I have a premium subscription to spotify but when I play music using the app I keep getting annoying Google Adverts between songs. Any suggestions?
  • jeremygoh
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! deleting my account

I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated

  • Newbie
  • I've tried to delete my account multiple times and it's still not working... Could you remove my account please, it'd be greatly appreciated
  • Jordi
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Subscribers: getting rid of big "shuffle play" button

I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like listening to albums) and I think the old way of turning ...

  • Regular
  • I was very unpleasantly surprised after the last update to see the huge, ugly "shuffle play" button that appeared on the playlist screen. I rarely use shuffle (I might be weird but I still like liste...
  • bingohandjob
  • Regular
  • 1386 Views
  • 3 replies
  • 3 likes
  • 1386 Views
  • 3 replies
  • 3 likes

Bug -- song playing bar disappears on Android

You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.

  • Roadie
  • You know, the bar at the bottom where you tap to make the song go full screen? Sometimes it is there, sometimes it is not. I have not found any logic to it as of yet.
  • DoinK
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Spotify offline mode doesn't work?

Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that possible? Please give me som answers?

  • Newbie
  • Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that poss...
  • HelenN
  • Casual Listener
  • 7107 Views
  • 22 replies
  • 0 likes
  • 7107 Views
  • 22 replies
  • 0 likes

Spotify starts playing music randomly after shutdown and even after pausing

Hi! This is a problem that has occurred before that might've disappeared with some updates. But now it's back again and it's so annoying and embarrassing So, I listen to music on my way to work in my headphones - I get to work, unplug the headphones ...

  • Casual Listener
  • ...tarts up playing the song.....and this is so unbelievably embarrassing at a silent office!   What to do please? I'm now scared to take the headphones out ever in a public place 😕   T...
  • Peter__
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Corrupted album

Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs. The whole album of Dragonland, Holy War, is corrupted, the songs are partially cut during playing. I tried o...

  • Newbie
  • Sorry to post it here, but I digged through all the support options and I find it absurd there's no specific place to report corrupted songs.   The whole album of Dragonland, Holy War, is co...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

free music on older version android

Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks

  • Visitor
  • Hello!!! My name is Helder Constantino, and i have a mobile phone with andoird 2.2! I can't listen free music! It is possible to put the app working on my phone? Thanks
  • Peter__
  • Community Legend
  • 736 Views
  • 7 replies
  • 0 likes
  • 736 Views
  • 7 replies
  • 0 likes

Nexus 10 playback stops at EXACTLY 12 seconds

I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it stops at 12 seconds exactly. The progress bar for the...

  • Newbie
  • I've tried everything, including reinstalling spotify. My internet connection is fine, but when I open spotify it takes around 15 seconds just to go online. And then no matter what song I play, it st...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Switching from normal to high quality downloads

I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything manually again or will Spotify do it automatically?

  • Regular
  • I have quite a few playlists downloaded to my phone at normal quality but thinking about having them at high or extreme quality instead. If I change the settings, will I need to download everything m...
  • SuperWisdom
  • Community Legend
  • 1989 Views
  • 5 replies
  • 0 likes
  • 1989 Views
  • 5 replies
  • 0 likes

Spotify playing the incorrect version of a song

Hello, For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect version of the song. It seems to be substituting the song I want ...

  • Casual Listener
  • Hello,   For a year this was working fine. Songs from my laptop had sync'd to my phone (android) and were playing great. In the last month or so spotify on phone is playing the incorrect ver...
  • rberrisford4000
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Samsung download

Hi.I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account, so I want to use spotify on my phone too.Alexander

  • Casual Listener
  • Hi. I have a Samsung SII. I try to download the spotify app, but my unit isn't compatible with my cellphone version. Could you please fix this problem fast. I have payed for 6 months premium account...
  • Zeal_Topaz
  • Casual Listener
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

volume control not working

hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control using the 15 steps from the android volume or has it mo...

  • Regular
  • hi, the volume control on the spotify app on my Galaxy S+(gingerbread) does not work. do i need a premium account to make this active ? or a newer android version ? Is the Spotify volume control ...
  • 1150939828
  • Regular
  • 897 Views
  • 2 replies
  • 0 likes
  • 897 Views
  • 2 replies
  • 0 likes

Solved!! Syncing Local Files through wireless

Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same router, it's just one with wireless and one with wire...

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  • Music Fan
  • Hi, I'm using Samsung Galaxy S3 that connected to my wirelesss router (Verizon). In addidtion, my Computer connected to my router through wire. Althoguh both of the devices connected with the same ro...
  • King_Phu
  • Music Fan
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Spotify 1.2.0.534 on Android 2.3.7 - broken images, playlists etc after update

Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I've no more playlists, cover images etc. The only w...

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  • Newbie
  • Hello. I'm owner of HTC Desire with Android 2.3.7. I'm using spotify since 2 months on pc and phone. Everything goes well until last update. After update to spotify 1.2.0.534 it seems to be broken. I...
  • 1077 Views
  • 0 replies
  • 0 likes
  • 1077 Views
  • 0 replies
  • 0 likes