Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47698 Views
  • 66 replies
  • 25 likes
  • 47698 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880301 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880301 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26906 Views
  • 4 replies
  • 0 likes
  • 26906 Views
  • 4 replies
  • 0 likes

Solved!! Difference between download and offline.

On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I understand that offline downloads this music for us...

  • Casual Listener
  • On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I ...
  • jjfiveoh
  • Casual Listener
  • 4209 Views
  • 2 replies
  • 0 likes
  • 4209 Views
  • 2 replies
  • 0 likes

Option to turn volume leveling off?

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical when you're listening in shuffle mode, but it sometimes degrades sound ...

  • Visitor
  • I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical ...
  • 400 Views
  • 0 replies
  • 2 likes
  • 400 Views
  • 0 replies
  • 2 likes

need to speak with someone

I could just be missing the contact customer service part, but I have looked all over for it. This is highly aggravating that we cannot send an email to someone and get our questions answered. I really do not care much for going to a forum and it bei...

  • Newbie
  • I could just be missing the contact customer service part, but I have looked all over for it.  This is highly aggravating that we cannot send an email to someone and get our questions answered.&...
  • SuperWisdom
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Laptop does not show on android app using Connect

I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone. I know the phone is connected as it shows up on Spotify on my laptop......

  • Casual Listener
  • I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone.   I know th...
  • Joeneunited
  • Regular
  • 2142 Views
  • 5 replies
  • 0 likes
  • 2142 Views
  • 5 replies
  • 0 likes

Moving to Vodafone

HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great deal. My query is when i move to Vodafone and install ...

  • Regular
  • HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great dea...
  • PedroPedro
  • Regular
  • 744 Views
  • 9 replies
  • 0 likes
  • 744 Views
  • 9 replies
  • 0 likes

Solved!! Missing song title

This song title is missing from search results:'Foolish' by Johnny Mathis

  • Casual Listener
  • This song title is missing from search results: 'Foolish' by Johnny Mathis
  • philipstokes
  • Casual Listener
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

downloaded music disappears

Hi! I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is especially upsetting because I pay for the Preium account...

  • Newbie
  • Hi!  I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is ...
  • Daniel
  • Community Legend
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Disable album art

How do I disable album artwork taking over my lock screen?

  • Casual Listener
  • How do I disable album artwork taking over my lock screen?
  • Daniel
  • Community Legend
  • 3136 Views
  • 3 replies
  • 5 likes
  • 3136 Views
  • 3 replies
  • 5 likes

Solved!! Question about streaming while music is downloaded

As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into Normal Quality (96 kbs). This is fine for when I do n...

  • Regular
  • As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into No...
  • werepancake
  • Regular
  • 4498 Views
  • 4 replies
  • 0 likes
  • 4498 Views
  • 4 replies
  • 0 likes

SD CARD Problems! Help!

I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin great shape. I've used sd for offline spotify since y...

  • Casual Listener
  • I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin g...
  • Joe
  • Community Legend
  • 499 Views
  • 3 replies
  • 0 likes
  • Other
  • 499 Views
  • 3 replies
  • 0 likes

Solved!! spotify connect, android 2.2

Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6So I dug out an old HTC desire intending to use it at home, always ...

  • Newbie
  • Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6 So I dug ou...
  • redswan
  • Casual Listener
  • 4929 Views
  • 5 replies
  • 1 likes
  • Connect
  • 4929 Views
  • 5 replies
  • 1 likes

[Minor bug] Bug when playing through Spotify connect

When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song). For example, I played a song called The Mark over connect. When I opened fullsc...

  • Casual Listener
  • When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song).  For example, I played ...
  • Joe
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

API access music "offline"

Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms.I have a feature request in mind. I have lots of music downloaded to my phone, and I would like to be able to wake up to it without streamin...

  • Newbie
  • Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms. I have a feature request in mind. I have lots of music downloaded to my phone, and I ...
  • Joe
  • Community Legend
  • 1416 Views
  • 1 replies
  • 1 likes
  • 1416 Views
  • 1 replies
  • 1 likes

Spotify + Samsung WAM

Hello!I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems. But spotify can't find my speaker allthough they are connected to the same wifi.Does anybody have a solutions to t...

  • Newbie
  • Hello! I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems.  But spotify can't find my speaker allthough they are c...
  • Joe
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Unable to sync Facebook, user name string of #s, no pic.

Hi, I'm on a Galaxy S4. A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over to a new account, one that was not signed in through Fac...

  • Casual Listener
  • Hi, I'm on a Galaxy S4.  A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over...
  • JFe138
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Solved!! How to activate the Bassbosst

Hello, it is possible to activate the grey bassboost function? http://s14.directupload.net/images/140808/88b9w28n.png

  • Visitor
  • Hello,   it is possible to activate the grey bassboost function?   http://s14.directupload.net/images/140808/88b9w28n.png
  • user-removed
  • Not applicable
  • 881 Views
  • 2 replies
  • 0 likes
  • 881 Views
  • 2 replies
  • 0 likes

Solved!! Album artwork in picture library

Since downloading and using spotify my picture library has become full of album artwork from spotify that redownloads whenever I delete it. Is there a way to stop this artwork appearing in my pictures library?

  • Casual Listener
  • Since downloading and using spotify my picture library has become full of album artwork from spotify that redownloads whenever I delete it. Is there a way to stop this artwork appearing in my picture...
  • Daniel
  • Community Legend
  • 4598 Views
  • 8 replies
  • 0 likes
  • 4598 Views
  • 8 replies
  • 0 likes

shows my name as numbers with no picture android

On my android app (LG G2 phone) my name on my profile shows up as numbers (12145339237) and my picture wont show up. I have linked my account with my facebook (thats what i se to sign in) i have tried logging in and out multiple times and reinstallin...

  • Newbie
  • On my android app (LG G2 phone) my name on my profile shows up as numbers (12145339237) and my picture wont show up. I have linked my account with my facebook (thats what i se to sign in) i have tri...
  • Daniel
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Android
    Help
  • 464 Views
  • 1 replies
  • 0 likes

offline

Hi, I just changed my account on premium, in order to be able to download my playlists. But it's not possible, as on my desktop there is no button "available offline" at the top of the playlist and there isn't any green or black or grey arrow to show...

  • Newbie
  • Hi, I just changed my account on premium, in order to be able to download my playlists. But it's not possible, as on my desktop there is no button "available offline" at the top of the playlist a...
  • Daniel
  • Community Legend
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

The playlist radio function is seriously flawed

Why is the radio function getting worse and worse? Not only does it keep repeating the same songs over and over and over and over again, until I feel like killing someone (or myself). But also the songs that it plays appear to be quite random and cli...

  • Casual Listener
  • Why is the radio function getting worse and worse? Not only does it keep repeating the same songs over and over and over and over again, until I feel like killing someone (or myself). But also the so...
  • dinomight
  • Spotify Star
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes