Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
My university's internet is all through Ethernet, so I don't have access to wifi. Is there any way for me to add the local files to my phone manually and play them along side the other songs in my playlist?
Hi everyone, I've been using Spotify for several years on my Mac. Just recently have upgraded to use it on my phone (Google Samsung Nexus S). The first time I login I find that it is trying to download EVERY playlist into the memory, even though I ha...
Hi, I have a Samsungs Galaxy Gio running Android 2.3. The device has about 160 MB internal space for apps, where part of that is used by system apps. So lets say, there is about 100 MB left. During the past time, the app size somewhen increased to ab...
I am new to android with a new galaxy note 3 running 4.3.My Spotify works fine in my car streaming via blue tooth to my 2012 yaris, I can change songs on my steering wheel no problem at all, however I still get no information about songs in my car I ...
So, when I 'sync', these files are actually being downloaded to my phone and taking up memory, right? If I 'unsync' them are they removed from my phone? If not, how can I fee up the space again after I no longer listen to these files? I use an HTC On...
hi there, I had a small irritation, where a few albums needed resyching everytime i logged in to spotify. I was advised to re install. Which,when I was eventually able to do this (which involved restoring toifactory settings..long story) I found the ...
Hi, I'm usually import some of my music which is not available through spotify in Germany from my own library. Some of my album covers have huge sizes, so when I start playing such a song the UI of spotify crashes (but the music keeps playing ). Last...
I use a Google nexus 4 smartphone and when I try to use spotify, it gives me a message saying that it can't find an SD card to store its data on. My phone has no SD card yet spotify has worked fine on my phone for months. Now all of a sudden it does ...
When will dynamic queueing be available? The only things I like better in Google Music is that I can modify all of the songs I have queued up into any order...so, say I have 10 songs queued and I decide I want to hear song #8 next...I can just drag a...
Hello all, Is there a way for Spotify to show its Widget on the Lock Screen when the app is in use? I use the LG Optimus G. On previous Android Phones, when I am playing music with Spotify, the play/pause/next/previous track buttons appear on the loc...
Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought, "messages"-tab on desktops works fine. Sony Xperia Z1 Android version: 4.2.2 S...
I have all of my playlists organized in folders. When I sync everything to my Android, all the playlists show up in one long, crazy, unweildy list. Is there no way to get it to keep the same folder structure on my Android? Thanks for any advice.
When I go to playlists on my phone (android), I see green text saying: downloaded. Underneath are all my downloaded playlists. And all the way down (a lot of downloaded playlists) I find all my playlists. Theproblemis: 'all' myplaylistsareoranizedinf...
Hi there, I use spotify to listen my music offline and when i turn on the wifi to sync music, spotify say that my disk il full but it's wrong!! How to make understand spotify that i have enough space to download?? Thanks
How do I find playlists like current top 100 songs on Spotify I can't find them anywhere
Hi there, I have a problem when synching songs for offline (by the way I'm a premium user).Before I used an apple device and everything worked fine.However, I changed recently for Android and I face an issue. Indeed, in order to synch a song, I have ...
What's new in this version: Fixed: The notification icon now looks super-smooth on high-res devices. Fixed: Menus open in Radio when you want them to. Fixed: Lots of unstable things are now stable. Fictitious: This app can juggle five oranges at once...
I have an "Audioslave" ghost folder that is showing on my Android version of Spotify, which does not show up in the desktop version. All my music (which is categorized alphabetically) that shows up after Audioslave (which means, most of it) is stuck ...
Hi all, I can browse all the other created playlists through the Android browse section but the 'new releases' section doesn't come up with anything - is this a universal problem? Thanks.
Hello! I recently upgraded to Spotify premium and I wanted to download my playlists onto my phone (Samsung Galaxy S3). I manage to do this over wifi but after about 10 minutes of the playlists finishing they delete themselves. Very annoying as I have...