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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5238 Views

0 replies

6 likes

  • 5238 Views
  • 0 replies
  • 6 likes

Not all songs show up in 'Albums' view in My Muisc

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever reason it wasn't downloading the album properly (and ...

Regular

Hi, I had this huge problem where whenever I'd download an album it'd only grab 3 or 4 songs and show them as avaliable to play in the album view (for some strange reason) and assumed for whatever re...

dinomight

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Problem with a song

Hello! I have a problem with a single song on my spotify on android... the song is this one: Club Dogo – Fragili on my PC this song is available on my phone deaspear , any suggestion? Thanks

Casual Listener

Hello!   I have a problem with a single song on my spotify on android... the song is this one:  Club Dogo – Fragili   on my PC this song is available on my phone deaspear , a...

Daniel

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

track on pc that are not on android app

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Casual Listener

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Daniel

Community Legend

456 Views

4 replies

0 likes

  • 456 Views
  • 4 replies
  • 0 likes

spotify switched to htc music app :/

hi all, assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switched to the htc player odd shouldnt it have stayed with spotify? ...

Visitor

hi all,   assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switche...

user-removed

Not applicable

658 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Spotify moto g sound/playback problems

Good morning, first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto G 1st Generation Android 4.4.4 KitKat (3G and no SD-Card Slot). First le...

Regular

Good morning,     first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto...

HendrikWegner

Regular

8564 Views

8 replies

0 likes

  • 8564 Views
  • 8 replies
  • 0 likes

Lockscreen album art is gone in Android l?

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Casual Listener

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Daniel

Community Legend

750 Views

1 replies

0 likes

  • 750 Views
  • 1 replies
  • 0 likes

Contacting Spotify

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses. I am a Premium customer and this is how I am getting treat...

Newbie

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses.  I...

Daniel

Community Legend

527 Views

1 replies

1 likes

  • 527 Views
  • 1 replies
  • 1 likes

SD card cleared

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...

Casual Listener

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...

Daniel

Community Legend

893 Views

3 replies

0 likes

Android 4.3
SD-card
  • 893 Views
  • 3 replies
  • 0 likes

IOM Galaxy S5

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....

Newbie

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...

Merik

Community Legend

859 Views

1 replies

0 likes

galaxy s5
IOM
  • 859 Views
  • 1 replies
  • 0 likes

Problem with SD card. I can't enter Spotify from my smartphone anymore!

I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...

Roadie

I've run into a problem with Spotify on my Android phone.   I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears:   "We couldn'...

kbrooksc

Community Legend

980 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify Music app on Android 2.3.6

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...

Visitor

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Doe...

user-removed

Not applicable

19717 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Bug with "Liked from radio"-lists and download over 2g/3g.

Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...

Casual Listener

Hi!   So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...

user-removed

Not applicable

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

Regular

Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...

Millenotti

Regular

856 Views

2 replies

0 likes

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Inter App comm no longer working in Spotify 1.2.0534 - Android 4.2.2 Huawei P6 - LyricsGrabber 1.0.9

Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...

Casual Listener

Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...

quexet

Casual Listener

562 Views

2 replies

0 likes

  • 562 Views
  • 2 replies
  • 0 likes

WLAN issues

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?

Casual Listener

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs.   In my office wlan I don't have any lags or time outs.   Are there any recommended WLAN setting...

fatpunksdontdie

Casual Listener

792 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Syncing problem to SD card (Android)

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...

Casual Listener

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...

Xersize

Newbie

1223 Views

3 replies

0 likes

Android 4.1.2
Android App
SD-card
sdcard
  • 1223 Views
  • 3 replies
  • 0 likes

Android app keeps loosing music

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Visitor

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Daniel

Community Legend

1042 Views

10 replies

0 likes

  • 1042 Views
  • 10 replies
  • 0 likes

My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

Visitor

Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...

user-removed

Not applicable

953 Views

12 replies

0 likes

  • 953 Views
  • 12 replies
  • 0 likes

subsciption cancelation

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Newbie

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Daniel

Community Legend

505 Views

2 replies

0 likes

  • 505 Views
  • 2 replies
  • 0 likes

spotify stops after certain local files / ALL Platforms

I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files have all one thing in common . the length info for that track seems sort of mixed up in any...

Music Fan

I found that on all my  devices (laptop, android or ipod)  that spotify stops after the playback of certain local files .   always on  the same files ,   These Files...

dinomight

Spotify Star

1320 Views

4 replies

0 likes

  • 1320 Views
  • 4 replies
  • 0 likes