Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375542 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have cleared the cache. I also know that my SD card has m...
Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have c...
Community Legend
447 Views
1 replies
0 likes
Everytime i start it up it crashes. Idk what to do
Everytime i start it up it crashes. Idk what to do
Community Legend
2060 Views
3 replies
0 likes
I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket! One thing that I find to be an issue is that when I pause playback re...
I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket! One thi...
Community Legend
434 Views
1 replies
0 likes
Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. Occasionally when I open the spotify app it shows a black sc...
Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying.  ...
Community Legend
1120 Views
1 replies
0 likes
When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account. Android tablet. Android phone. I've tried several...
When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account...
Community Legend
787 Views
1 replies
0 likes
Question:I am new to Spotify and so far LOVE it! The one thing I am interested in doing is plugging my phone into an exteral sound system. I have a "boom box" that has a jack that hooks up to my iPod and plays the songs from it. I have been able to d...
Question: I am new to Spotify and so far LOVE it! The one thing I am interested in doing is plugging my phone into an exteral sound system. I have a "boom box" that has a jack that hooks...
Community Legend
912 Views
8 replies
0 likes
I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the pc version all loading. It's never done this before ...
I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the p...
Gig Goer
1182 Views
8 replies
0 likes
The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) the song is silent from the 1:16 mark.
The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) th...
Community Legend
389 Views
1 replies
0 likes
Hello 1. Where is Spotify support - their response is appalling to non-existent. 2. It's a simple question. If you are listening to classical music, the display on the phone only shows the name of the symphony etc... you cannot see which movement is ...
Hello 1. Where is Spotify support - their response is appalling to non-existent. 2. It's a simple question. If you are listening to classical music, the display on the phone onl...
Community Legend
309 Views
1 replies
0 likes
Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone.The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I can see spotify in notification bar, but has no more sy...
Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone. The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I ca...
Community Legend
439 Views
2 replies
0 likes
under my music, my playlists do not appear. any ideas?
under my music, my playlists do not appear. any ideas?
Community Legend
423 Views
1 replies
0 likes
i have a lg g3 with 32gb sd card. if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left. why? there is no option to say spotify to go ahead with downloading? any solutions for th...
i have a lg g3 with 32gb sd card. if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left. why? there is no...
Community Legend
422 Views
1 replies
0 likes
So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the phone will fix the problem, other times I simply h...
So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the...
Community Legend
1045 Views
2 replies
0 likes
I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music I'm listening also plays on his cell phone, and he ...
I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music ...
Community Legend
666 Views
3 replies
0 likes
Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don't know if I'm close to the 10,000 limit or not.
Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don'...
Not applicable
585 Views
1 replies
0 likes
I have a Sony Xperia z2 tablet and iPad + Spotify unlimited. For some reason I get only shuffle feature in my Xperia tablet, iPad is working without problems. Is Spotify interpreting my Z2 tablet as Android phone???
I have a Sony Xperia z2 tablet and iPad + Spotify unlimited. For some reason I get only shuffle feature in my Xperia tablet, iPad is working without problems. Is Spotify interpreting my Z2 tablet as ...
Community Legend
521 Views
1 replies
0 likes
Is there a know Issue with on the Nexus5 ? I dont got the Spotify Widget on the Lockscren. Also i cant find it in the List of Lockscreen Widgets...
Is there a know Issue with on the Nexus5 ? I dont got the Spotify Widget on the Lockscren. Also i cant find it in the List of Lockscreen Widgets...
Casual Listener
1710 Views
2 replies
0 likes
I have a Nexus 5 running Android 4.4.4, have the latest update to Spotify, am a premium user have only 8600 tracks on my iTunes but still can't listen to all of my tracks. Like for some playlists I can only listen to listen to certain tracks. The res...
I have a Nexus 5 running Android 4.4.4, have the latest update to Spotify, am a premium user have only 8600 tracks on my iTunes but still can't listen to all of my tracks. Like for some playlists I c...
Community Legend
870 Views
5 replies
1 likes
Hi, since a few days my Samsung s4mini displays the songs which i hear on my pc. In the Connect options of the phone i can only chose between the two devices (PC and phone), but cant disable it. In the device option on the PC it says "conncected to s...
Hi, since a few days my Samsung s4mini displays the songs which i hear on my pc. In the Connect options of the phone i can only chose between the two devices (PC and phone), but cant disab...
Casual Listener
10028 Views
5 replies
3 likes
Im a premium account user and my Spotify keeps skipping ahead songs when using my Android app on my HTC One phone. This happens with synch, playlists and normal streaming with and without headphones. I have tried factory reset of my phone and uninsta...
Im a premium account user and my Spotify keeps skipping ahead songs when using my Android app on my HTC One phone. This happens with synch, playlists and normal streaming with and without headphones....
Community Legend
902 Views
1 replies
0 likes
