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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

193828 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 193828 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

534992 Views

78 replies

3 likes

  • 534992 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

438120 Views

565 replies

37 likes

Account
Free
  • 438120 Views
  • 565 replies
  • 37 likes

Offline syncing has stopped ... HELP

This has happened a few times before ..... any one with this? playlist doesn't sync OR wont DL on your SD card Description Offline syncing has stopped as there's no space left on this device Example: playlist doesn't sync What are the steps you took ...

Casual Listener

This has happened a few times before ..... any one with this?   playlist doesn't sync OR wont DL on your SD card     Description  Offline syncing has stopped as the...

Daniel

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Choppy playback

Spotify problemsFor the last week or so, I've been having problems with the Spotify app on my Samsung Galaxy Ace GT-S5839I.The app starts fine but when the phone screen goes off into its standby mode, the music becomes really choppy. I've noticed tha...

Newbie

Spotify problems For the last week or so, I've been having problems with the Spotify app on my Samsung Galaxy Ace GT-S5839I. The app starts fine but when the phone screen goes off into its standb...

MichaelW

Community Legend

3218 Views

4 replies

0 likes

  • 3218 Views
  • 4 replies
  • 0 likes

[Android] Tracks sync very slowly

Which device(s) are you using? LG G3 What version is your iOS? Android 4.4.2 What quality are you syncing? Extreme On which device(s) is syncing slow? LG G3 On which device(s) is syncing fast (or "regular" speed)? Desktop (W7) If your tracks are sync...

Music Fan

Which device(s) are you using? LG G3 What version is your iOS? Android 4.4.2 What quality are you syncing? Extreme On which device(s) is syncing slow? LG G3 On which device(s) is syncing fast...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Buttons Too Small

Hello, I am finding the three dots button that enable you to access extra info on a playlist far too small. I am constantly skipping to that track instead where I may want to be looking at the album the track is on, or maybe queueing a song up. Gets ...

Regular

Hello,   I am finding the three dots button that enable you to access extra info on a playlist far too small. I am constantly skipping to that track instead where I may want to be looking at...

Daniel

Community Legend

1054 Views

1 replies

2 likes

  • 1054 Views
  • 1 replies
  • 2 likes

Downloading via cell with option off

Caused me to go over my limit because for some reason the app lost 30gb of music and began redownloaded it which seems to be a common occurrence with the appI would like a reimbursement that my cell service charged me for the glitch please

Visitor

Caused me to go over my limit because for some reason the app lost 30gb of music and began redownloaded it which seems to be a common occurrence with the app I would like a reimbursement that my...

Daniel

Community Legend

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

Solved!! Spotify hides when I click to artist in dell venue 8

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not the only one Errors in dell venuue I tought that it wa...

Casual Listener

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not t...

Onava

Casual Listener

1636 Views

2 replies

0 likes

8
dell
hides
Spotify
tablet
venue
  • 1636 Views
  • 2 replies
  • 0 likes

Organize songs in the android app

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkmark playlist (my songs/tracks) just because I love add...

Roadie

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkma...

Daniel

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Crashes when i open the app

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any other suggestions or how to fix this problem? Thanks.

Newbie

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any o...

Daniel

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

songs were available offline now they're not

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that are still playing. Even the playlists that I'm follo...

Casual Listener

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that a...

Daniel

Community Legend

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Solved!! spotify has stopped.

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3I used foldermount to sync on my sd cardIt worked fine until Last week and now spotify Just crashes randomly. ...

Roadie

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3 I used foldermount to sync on my sd card It work...

Daniel

Community Legend

6283 Views

50 replies

0 likes

Crash
SD-card
  • 6283 Views
  • 50 replies
  • 0 likes

Spotify No Longer Downloading Local Files To Playlists

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have all the music I listen to. Now recently, my phone/...

Regular

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have...

Daniel

Community Legend

900 Views

7 replies

0 likes

  • 900 Views
  • 7 replies
  • 0 likes

Payment

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Casual Listener

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Daniel

Community Legend

595 Views

2 replies

0 likes

  • 595 Views
  • 2 replies
  • 0 likes

Trying to pay for premium

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplishes nothing. Please help. This is seriously frustra...

Newbie

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplis...

MichaelW

Community Legend

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

Regular

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...

Dwebtron

Regular

1074 Views

4 replies

0 likes

  • 1074 Views
  • 4 replies
  • 0 likes

Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

Casual Listener

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...

Daniel

Community Legend

666 Views

3 replies

0 likes

  • 666 Views
  • 3 replies
  • 0 likes

You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Regular

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Daniel

Community Legend

728 Views

1 replies

0 likes

fail
  • 728 Views
  • 1 replies
  • 0 likes

Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

Newbie

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...

Ankamano

Casual Listener

2836 Views

7 replies

0 likes

  • 2836 Views
  • 7 replies
  • 0 likes

Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

Casual Listener

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on.   What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

JoeThomas

Community Legend

700 Views

5 replies

0 likes

  • 700 Views
  • 5 replies
  • 0 likes

track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

Casual Listener

Hi,   I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...

Daniel

Community Legend

644 Views

5 replies

0 likes

  • 644 Views
  • 5 replies
  • 0 likes

Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

Casual Listener

Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...

jamesmacd

Casual Listener

1497 Views

2 replies

0 likes

missing radio button on menu
  • 1497 Views
  • 2 replies
  • 0 likes