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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387479 Views

545 replies

34 likes

Account
Free
  • 387479 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
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  • 7 likes

Volume Control!

I am on a Samsung Galaxy S4. First of all I can't change the volume on spotify. When I click on the volume icon it sends me to the connect page. I also can not use the equalizer to improve the sound without the volume going way down. How can I fix th...

Casual Listener

I am on a Samsung Galaxy S4. First of all I can't change the volume on spotify. When I click on the volume icon it sends me to the connect page. I also can not use the equalizer to improve the sound ...

Daniel

Community Legend

816 Views

1 replies

0 likes

Volume Button
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Solved!! Premium subscriber not able to open spotify

Hello, I had this problem before, but waiting a few days and deleting/reloading the Spotify app seemed to work; but, not this time! I can't get Spotify to work on my android. When I click on the Spotify app I get this message: Unfortunately, Spotify ...

Casual Listener

Hello,   I had this problem before, but waiting a few days and deleting/reloading the Spotify app seemed to work; but, not this time!    I can't get Spotify to work on my andro...

Daniel

Community Legend

1183 Views

7 replies

0 likes

  • 1183 Views
  • 7 replies
  • 0 likes

samsung tablet issue

spotify thinks my tablet is a phone therefore I have to shuffle instead of playing what song I want! Is there anyway to fix this?

Newbie

spotify thinks my tablet is a phone therefore I have to shuffle instead of playing what song I want! Is there anyway to fix this?

Prussiaqueen

Casual Listener

1284 Views

6 replies

0 likes

  • 1284 Views
  • 6 replies
  • 0 likes

Release Notes - Spotify for Android (1.4.0)

What's new in this version New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notifications. Fictitious: This app can stop a volcano from erupting.

Spotify Legend

  What's new in this version   New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notificat...

Goodman

Spotify Legend

1175 Views

2 replies

0 likes

1.4.0
Android
Release Notes
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Singing gone

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instruments. Sound quality is pretty bad too. When I connect m...

Regular

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instrumen...

chumaco

Regular

1154 Views

9 replies

0 likes

  • 1154 Views
  • 9 replies
  • 0 likes

Solved!! Spotify on mobile pauses

Hello!When I play spotify on mobile so pauses the music when I change the volume on the cell phone.Why??Have a Samsung S2 with the Jelly Bean 4.1.2 and the latest version of Spotify. /Magnus Sweden

Regular

Hello! When I play spotify on mobile so pauses the music when I change the volume on the cell phone. Why?? Have a Samsung S2 with the Jelly Bean 4.1.2 and the latest version of Spotify.   ...

saralainn

Casual Listener

2606 Views

15 replies

0 likes

  • 2606 Views
  • 15 replies
  • 0 likes

Solved!! Music pauses when adjusting volume?

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

Newbie

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

alextrygg

Casual Listener

33010 Views

4 replies

1 likes

  • 33010 Views
  • 4 replies
  • 1 likes

saving app to an sd card.

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have cleared the cache. I also know that my SD card has m...

Newbie

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have c...

Daniel

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Solved!! spotify app crashes on galaxy s4 4 4.2

Everytime i start it up it crashes. Idk what to do

Casual Listener

Everytime i start it up it crashes. Idk what to do

Daniel

Community Legend

2090 Views

3 replies

0 likes

  • 2090 Views
  • 3 replies
  • 0 likes

Pause spotify seems to sleep the app

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket! One thing that I find to be an issue is that when I pause playback re...

Casual Listener

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket!   One thi...

Daniel

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

App is super slow, sometimes takes 2 minutes to load, and music may cut out every 5 seconds. (S5)

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. Occasionally when I open the spotify app it shows a black sc...

Newbie

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. &nbsp...

Daniel

Community Legend

1142 Views

1 replies

0 likes

  • 1142 Views
  • 1 replies
  • 0 likes

streaming is choppy

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account. Android tablet. Android phone. I've tried several...

Regular

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account...

Daniel

Community Legend

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

External Sound System Help

Question:I am new to Spotify and so far LOVE it! The one thing I am interested in doing is plugging my phone into an exteral sound system. I have a "boom box" that has a jack that hooks up to my iPod and plays the songs from it. I have been able to d...

Casual Listener

Question: I am new to Spotify and so far LOVE it!  The one thing I am interested in doing is plugging my phone into an exteral sound system.  I have a "boom box" that has a jack that hooks...

Daniel

Community Legend

958 Views

8 replies

0 likes

  • 958 Views
  • 8 replies
  • 0 likes

Issues with the app

I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the pc version all loading. It's never done this before ...

Gig Goer

I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the p...

atb224155

Gig Goer

1234 Views

8 replies

0 likes

  • 1234 Views
  • 8 replies
  • 0 likes

How do I report broken tracks?

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) the song is silent from the 1:16 mark.

Newbie

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) th...

Jordi

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Cannot view complete track titles

Hello 1. Where is Spotify support - their response is appalling to non-existent. 2. It's a simple question. If you are listening to classical music, the display on the phone only shows the name of the symphony etc... you cannot see which movement is ...

Newbie

Hello   1. Where is Spotify support - their response is appalling to non-existent.   2. It's a simple question. If you are listening to classical music, the display on the phone onl...

Daniel

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Spotify Connect Issue

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone.The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I can see spotify in notification bar, but has no more sy...

Newbie

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone. The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I ca...

Daniel

Community Legend

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

surface pro 2

under my music, my playlists do not appear.  any ideas?

Casual Listener

under my music, my playlists do not appear.  any ideas?

Daniel

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

spotify dont uses the whole space on sdcard

i have a lg g3 with 32gb sd card. if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left. why? there is no option to say spotify to go ahead with downloading? any solutions for th...

Casual Listener

i have a lg g3 with 32gb sd card.   if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left.   why? there is no...

Daniel

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

No Internet Connection - Samsung Note 3

So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the phone will fix the problem, other times I simply h...

Regular

So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the...

Daniel

Community Legend

1071 Views

2 replies

0 likes

internet
Samsung note 3
  • 1071 Views
  • 2 replies
  • 0 likes