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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Offline playlist problem

I own a htc one (m7) before the new UI update I was having a problem free experince with spotify. Since the updates I keep having to re-download my playlists at random times unexpectedly. Paying £5 a month for this serivce is poor

  • Casual Listener
  • I own a htc one (m7) before the new UI update I was having a problem free experince with spotify.    Since the updates I keep having to re-download my playlists at random times unexpect...
  • Joe
  • Community Legend
  • 425 Views
  • 5 replies
  • 0 likes
  • 425 Views
  • 5 replies
  • 0 likes

Spotify Keeps Crashing when playing songs

Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do?Quick Edit I am using Samsung Galaxy S4 and have the latest version of spotify.

  • Casual Listener
  • Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do? Quick Edit I am using Samsung Galaxy S4 and ha...
  • Deanieweanie
  • Casual Listener
  • 890 Views
  • 6 replies
  • 0 likes
  • 890 Views
  • 6 replies
  • 0 likes

Solved!! Downloads getting deleted

I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to online mode for a few minutes to look at music. I l...

  • Newbie
  • I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to ...
  • Joe
  • Community Legend
  • 2889 Views
  • 1 replies
  • 0 likes
  • Deleted downloads
  • 2889 Views
  • 1 replies
  • 0 likes

I can´t download

Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there are many places where my Internet connection doesn´t...

  • Casual Listener
  • Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there a...
  • Joe
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

tracks showing in album view :/

hi all, this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track think it would be good if there was option to only show full albums in this view? cheers dan

  • Visitor
  • hi all,   this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track 😞   think it would be good if there was...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

I can't get to my profile.

Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.

  • Newbie
  • Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.
  • Joe
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to answer reasons for app permissions?

This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417 And here's how Android Central describes the other permission that I believe was added ...

  • Roadie
  • This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417   And here's how Andro...
  • Andrews32
  • Roadie
  • 2109 Views
  • 4 replies
  • 0 likes
  • 2109 Views
  • 4 replies
  • 0 likes

Solved!! Unable to undownload album?

I accidentaly downloaded a full Cher and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please help!

  • Casual Listener
  • I accidentaly downloaded a full Cher  and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please he...
  • Joe
  • Community Legend
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! Spotify search not functioning

<->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have followed the guides to clear dta etc, turned phone off and b...

  • Regular
  • <->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have fol...
  • AadmanZ
  • Music Fan
  • 1443 Views
  • 23 replies
  • 0 likes
  • 1443 Views
  • 23 replies
  • 0 likes

Deleted songs from playlist

I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.

  • Newbie
  • I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify stops when sending a whatsapp message.

Just like the title says.. I own a Samsung Galaxy S4. As soon as I listen to a Spotify song (even offline available ones) and I send a whatsapp message my Spotify stops for a second or two playing.. What could this mean? Is my Spotify or my whatsapp ...

  • Casual Listener
  • Just like the title says.. I own a Samsung Galaxy S4. As soon as I listen to a Spotify song (even offline available ones) and I send a whatsapp message my Spotify stops for a second or two playing.. ...
  • Joe
  • Community Legend
  • 2520 Views
  • 5 replies
  • 0 likes
  • 2520 Views
  • 5 replies
  • 0 likes

Streaming spotify to bluetooth speaker

Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphone and android. Anyone tried it?

  • Newbie
  • Can you stream spotify from android device to a bluetooth speaker? If so, what's the audio quality and is it bug-free? I'm thinking of buying a samsung da-e670 to be able to stream from both iphon...
  • user-removed
  • Not applicable
  • 10062 Views
  • 2 replies
  • 0 likes
  • bluetooth stream android da-e670
  • 10062 Views
  • 2 replies
  • 0 likes

updated spotify and lost all my playlists

I recently updated the spotify app for android to version 0.7.9.1170 A couple of days later i lost all my downloaded playlists help!

  • Newbie
  • I recently updated the spotify app for android to version 0.7.9.1170   A couple of days later i lost all my downloaded playlists   help!
  • Joe
  • Community Legend
  • 3215 Views
  • 9 replies
  • 0 likes
  • 3215 Views
  • 9 replies
  • 0 likes

Title not available on restarting spotify

Hello! Since the last two updates I'm facing the following issue when using Spotify in offline mode. I'm using Spotify on my mobile mainly to listen to offline albums and playlists on my commute from home to work and back again using a bluetooth conn...

  • Casual Listener
  • Hello!   Since the last two updates I'm facing the following issue when using Spotify in offline mode.   I'm using Spotify on my mobile mainly to listen to offline albums and playli...
  • Joe
  • Community Legend
  • 808 Views
  • 5 replies
  • 0 likes
  • Android
    bug
  • 808 Views
  • 5 replies
  • 0 likes

memory full

I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if we can transfer files and if yes how..

  • Casual Listener
  • I have the free trial and im trying to sync my playlist today coz i added some songs on my playlist but it says my memory is full but i checked my ram and rom and sd memory is not full i need help if...
  • Joe
  • Community Legend
  • 650 Views
  • 3 replies
  • 0 likes
  • Windows
  • 650 Views
  • 3 replies
  • 0 likes

My problem is that I can't select the song I want to listen to. I don't know what the problem is.

I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other posts like this one, it doesn't work. I have and Andr...

  • Newbie
  • I can't select the song I want to listen to. All I can do is press shuffle and hope that it plays the one I want to listen to. I would try to delete it and install it again, but judging from other po...
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Samsung Galaxy s3 Vibrating to music!

Hi Guys, I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time with music. Now at first I thought it was just vibration from...

  • Casual Listener
  • Hi Guys,   I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time...
  • Joe
  • Community Legend
  • 61456 Views
  • 16 replies
  • 2 likes
  • 61456 Views
  • 16 replies
  • 2 likes

Spotify Connect: Android <> Mac cannot find each other

I have Spotify running on my Android phone and my MacBook Pro, both on the latest version. My Android device does not show my Mac (or any other devices) under the Connect tab. I have a Premium account and both devices are connected to the same Wi-Fi ...

  • Newbie
  • I have Spotify running on my Android phone and my MacBook Pro, both on the latest version.  My Android device does not show my Mac (or any other devices) under the Connect tab.     ...
  • Joe
  • Community Legend
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Spotify Crashing

Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsung Galaxy S5 with android version 4.4.2. Any ideas ...

  • Newbie
  • Every time I try to open up the Spotify it crashes and says ''Unfortunately, Spotify has stopped.'' I've reported this error and tried re-downloading the app but nothing seems to help... I have Samsu...
  • Joe
  • Community Legend
  • 867 Views
  • 1 replies
  • 0 likes
  • 867 Views
  • 1 replies
  • 0 likes

Constant message saying unable to sync as no available space on device

Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with no change. Spare capacity of 8.2Gb. Please help be...

  • Newbie
  • Samsung Galaxy S3 fine until recent security update in June. Now will only download about 300No. tracks from original list before coming up with this message. Uninstalled and tried over and over with...
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes