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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114062 Views

26 replies

4 likes

  • 114062 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229322 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229322 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588080 Views

79 replies

3 likes

  • 588080 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483653 Views

580 replies

42 likes

Account
Free
  • 483653 Views
  • 580 replies
  • 42 likes

Solved!! Andriod Amp App That Works With Spotify?

I'm using PowerAmp on Android with my music and it sounds fantastic. I was wondering if there was an amp app that will work with Spotify's catalog of music. I am a premium member.

Casual Listener

I'm using PowerAmp on Android with my music and it sounds fantastic. I was wondering if there was an amp app that will work with Spotify's catalog of music. I am a premium member.

Daniel

Community Legend

27795 Views

3 replies

2 likes

  • 27795 Views
  • 3 replies
  • 2 likes

spotify saying wrong pw?

i'm trying to upgrade but it just says "sorry wrong password!"my case number is 01930631 btw

Visitor

i'm trying to upgrade but it just says "sorry wrong password!" my case number is 01930631 btw

Daniel

Community Legend

771 Views

5 replies

0 likes

  • 771 Views
  • 5 replies
  • 0 likes

turn off

I do I exit out of spotify.I can't seem to find an exit or end etc.

Casual Listener

I do I exit out of spotify.I can't seem to find an exit or end etc.

Daniel

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

problem with a album

hi When I choose the album Mamonas Assassinas - 1995 he plays songs that are not on the album. Why?

Newbie

hi   When I choose the album Mamonas Assassinas - 1995 he plays songs that are not on the album.   Why?

Daniel

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Spotify wont open on my phone

Someone please help!! Everytime I download Spotify on my phone and try to open it, I immediatley get a message saying "unfortunatley, Spotify has stopped working" I have uninstalled and reinstalled multiple times and I keep getting the same message.

Newbie

Someone please help!! Everytime I download Spotify on my phone and try to open it, I immediatley get a message saying  "unfortunatley, Spotify has stopped working" I have uninstalled and reinsta...

Daniel

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Nvidia Shield Tablet, stops playing after x time

Hi. I have the 16GB Nvidia SHIELD Tablet. Android 4.4.2. Spotify v. 1.5.0.739. All music is offline on the internal storage (not SD card). If I have forgotten some info, Now and then the music stops playing. When I check to see what's going on, the c...

Casual Listener

Hi. I have the 16GB Nvidia SHIELD Tablet. Android 4.4.2. Spotify v. 1.5.0.739.   All music is offline on the internal storage (not SD card).   If I have forgotten some info, &nbsp...

Daniel

Community Legend

1224 Views

3 replies

0 likes

  • 1224 Views
  • 3 replies
  • 0 likes

cant get spotify to work on Samsung g s4

Himy spotify goes in black when it starts. and the only thing i can do is to send a report.have restarted my phone to factory settings.and tryed manny times to reinstall spotifyimergery Norwegian

Newbie

Hi my spotify goes in black when it starts. and the only thing i can do is to send a report. have restarted my phone to factory settings. and tryed manny times to reinstall spotify imergery Nor...

Daniel

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Cant play music on HP slate 7

I can play music fine on my laptop and on my android phone. When I press play on slate 7 it plays one secon then goes to pause. I can link my phone to the slate. The slate will play music on the phone, but the phone is not able to play music on the s...

Newbie

I can play music fine on my laptop and on my android phone. When I press play on slate 7 it plays one secon then goes to pause.  I can link my phone to the slate. The slate will play music o...

Daniel

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Trouble resuming playback after a few hours

Hi there all, When im done listning to spotify i set the playback on pause and close the app. (it doesnt matter if i kill the app or not) Now lets say if im done working and i want to continue listning to spotify it doens't continue were it has left....

Newbie

Hi there all,   When im done listning to spotify i set the playback on pause and close the app. (it doesnt matter if i kill the app or not) Now lets say if im done working and i want to cont...

Daniel

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

When playing an album it randomly switches to one of my radio stations.

Ok, for a few weeks now, whenever I am playing an album on the mobile app it will play a few songs and then randomly switch to a radio station that I was playing previously. Not necessarily the last radio station I was playing but it will pick one of...

Regular

Ok, for a few weeks now, whenever I am playing an album on the mobile app it will play a few songs and then randomly switch to a radio station that I was playing previously.  Not necessarily&nbs...

Daniel

Community Legend

1767 Views

1 replies

1 likes

  • 1767 Views
  • 1 replies
  • 1 likes

application expanding

Why when I download to my samsung s4 sd card does the application get used up, I can see my sd card being used and the app memory is nearly full, so I have 4Gb used on the sd and 4Gb of memory off my phone and now just had to delete cache and re down...

Casual Listener

Why when I download to my samsung s4 sd card does the application get used up, I can see my sd card being used and the app memory is nearly full, so I have 4Gb used on the sd and 4Gb of memory off my...

Daniel

Community Legend

857 Views

5 replies

0 likes

  • 857 Views
  • 5 replies
  • 0 likes

App Equalizer

Hey i´ve got a problem with the in-app equalizer. It doesn´t change the sound of the songs added on the pc to lokal data. Would be glad for help

Newbie

Hey  i´ve got a problem with the in-app equalizer. It doesn´t change the sound of the songs added on the pc to lokal data.  Would be glad for help  

Daniel

Community Legend

732 Views

2 replies

0 likes

  • 732 Views
  • 2 replies
  • 0 likes

Radio serch has disappered from Galaxy S5

Pls Help The radio search function has disappeared from the left hand side, it is available in my your music section but limited to what i was listening too before disappearing. I have cleared the cache etc, un-installed/reinstalled 4 times, changed ...

Casual Listener

Pls Help The radio search function has disappeared from the left hand side, it is available in my your music section but limited to what i was listening too before disappearing. I have ...

Daniel

Community Legend

819 Views

6 replies

0 likes

  • 819 Views
  • 6 replies
  • 0 likes

Spotify App Keeps Forceclosing Immediately Upon Opening

I have Spotify Premium, and for the past week or so, Spotify will immediately force close upon opening the app. My main use for Spotify is for my phone, so I haven't been able to listen to any of my music. I've tried this toubleshoot for android with...

Casual Listener

I have Spotify Premium, and for the past week or so, Spotify will immediately force close upon opening the app. My main use for Spotify is for my phone, so I haven't been able to listen to any of my ...

Daniel

Community Legend

2429 Views

5 replies

0 likes

  • 2429 Views
  • 5 replies
  • 0 likes

Playlist wont sync win7 with Sony z3

Hi my Phone wont sync my local playlists with the pc. It worked with my z1, what am i doing wrong

Casual Listener

Hi my Phone wont sync my local playlists with the pc. It worked with my z1, what am i doing wrong 

Daniel

Community Legend

665 Views

3 replies

0 likes

  • 665 Views
  • 3 replies
  • 0 likes

[Q] How to make Spotify default music player on kitkat?

How to make Spotify default music player on kitkat? I wanna use it default browser.

Newbie

How to make Spotify default music player on kitkat? I wanna use it default browser.

Daniel

Community Legend

2437 Views

2 replies

0 likes

  • 2437 Views
  • 2 replies
  • 0 likes

no EQ option on spotify app for HTC M8 ?

I have just switched from an iPhone to HTC M8 and downloaded the spotify app from Google play and I now don't have the equaliser option and my music now sounds poor compared to my iPhone when played through an external speaker. Any ideas ?

Casual Listener

I have just switched from an iPhone to HTC M8 and downloaded the spotify app from Google play and I now don't have the equaliser option and my music now sounds poor compared to my iPhone when played ...

Daniel

Community Legend

3631 Views

3 replies

0 likes

  • 3631 Views
  • 3 replies
  • 0 likes

spotify freezing during playback on Tesco Hudl2

Anyone having problems with Spotify freezing during playback on hudl2? Thanks for any help

Newbie

Anyone having problems with Spotify freezing during playback on hudl2? Thanks for any help

Daniel

Community Legend

2113 Views

1 replies

1 likes

  • 2113 Views
  • 1 replies
  • 1 likes

Cache to the SD card

I've played around with trying to get the music cache/music files off the tablet's internal storage and onto the SD card to recover space. Withthout going through the myriad steps of cache clearing, uninstalling, reinstalling, setting to extreme qual...

Regular

I've played around with trying to get the music cache/music files off the tablet's internal storage and onto the SD card to recover space. Withthout going through the myriad steps of cache clearing, ...

Daniel

Community Legend

1406 Views

2 replies

0 likes

  • 1406 Views
  • 2 replies
  • 0 likes

Galaxy s5 not storing music in SD card

Hey I have loaded a 64gb card and my phone internal storage is now out of space cos all premium tracks are downloading to internal memory insured of SD card.. Ideas?

Regular

Hey I have loaded a 64gb card and my phone internal storage is now out of space cos all premium tracks are downloading to internal memory insured of SD card.. Ideas?

Daniel

Community Legend

3715 Views

3 replies

0 likes

  • 3715 Views
  • 3 replies
  • 0 likes