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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35406 Views
  • 64 replies
  • 25 likes
  • 35406 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873817 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873817 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25516 Views
  • 3 replies
  • 0 likes
  • 25516 Views
  • 3 replies
  • 0 likes

screen blank

Nothing working. menu button there but no response. 1st said sd card damaged. Now nothing works.

  • Newbie
  • Nothing working. menu button there but no response. 1st said sd card damaged. Now nothing works.
  • Joe
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify freezes when syncing playlists.

Yo! I've got a Sony Ericsson xperia X10 mini pro, which I'm trying to sync one of my playlists to offline mode. That works out just fine, for the first 3 songs, then it freezes. Tried reinstalling, deleting cache and files, deleting some of my playli...

  • Newbie
  • Yo!   I've got a Sony Ericsson xperia X10 mini pro, which I'm trying to sync one of my playlists to offline mode. That works out just fine, for the first 3 songs, then it freezes. Tried reinst...
  • kekxbox
  • Regular
  • 1827 Views
  • 23 replies
  • 0 likes
  • 1827 Views
  • 23 replies
  • 0 likes

Solved!! Offline Playlists Reset When The App Closes

This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. For a while now my offline playlists have not been updating as they should. When I attempt to download a playlist it will appear to download like no...

  • Casual Listener
  • This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. 🙂   For a while now my offline playlists have not been updating as they should. When I ...
  • Joe
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Adding Playlists to My music

Hi, How can I add songs from my friends playlist in My Music on Android? Ninad

  • Casual Listener
  • Hi, How can I add songs from my friends playlist in My Music on Android?  Ninad
  • Joe
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! 4.4.2 - Xperia Z - Spotiy not starting after latest update 25-6-2014

Dear, As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup. Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.

  • Regular
  • Dear,   As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup.   Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.
  • Rholk
  • Regular
  • 2246 Views
  • 13 replies
  • 0 likes
  • 2246 Views
  • 13 replies
  • 0 likes

Offline Music After Premium tTial

After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?

  • Newbie
  • After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?
  • smidny
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Android Syncing Different Format From Desktop

My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist and with the first character of the group name. My ...

  • Regular
  • My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist...
  • steveyb22602
  • Regular
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Solved!! login failed thru facebook on android

Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the username or password is incorrect". I can login th...

  • Casual Listener
  • Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the...
  • taba_2000
  • Casual Listener
  • 2388 Views
  • 3 replies
  • 0 likes
  • 2388 Views
  • 3 replies
  • 0 likes

Tracks found on my desktop app, are missing on my andoid app.

Specifically "Faded by Zhu" . Looked it up on my desktop and added it to my playlist. But it didnt synchronize with my phone and when i looked for the song directly on my phone it was not even found. Has anyone encountered sth alike? its not a big pr...

  • Casual Listener
  • Specifically "Faded by Zhu" . Looked it up on my desktop and added it to my playlist. But it didnt synchronize with my phone and when i looked for the song directly on my phone it was not even foun...
  • Peter__
  • Community Legend
  • 571 Views
  • 6 replies
  • 0 likes
  • 571 Views
  • 6 replies
  • 0 likes

Spotfiy Connect Tablet has to be on

Hey! Why has my tablet turned on to be controlled by my smartphone (both android) and can not be in standby mode since the last app update? Greets

  • Newbie
  • Hey! Why has my tablet turned on to be controlled by my smartphone (both android) and can not be in standby mode since the last app update? Greets
  • SuperWisdom
  • Community Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Top Feature Requests - Who's with me? ☺

Spotify feature requestsRepeat one songAdd album to EXISTING Play ListChange the order of songs on a Play ListTag albums and songs by Genre and add a Genre tab like Google All AccessSave a QueConnect with desktop app like mobile to mobile can do over...

  • Roadie
  • Spotify feature requests Repeat one song Add album to EXISTING Play List Change the order of songs on a Play List Tag albums and songs by Genre and add a Genre tab like Google All Access Save ...
  • Joemommaspotify
  • Roadie
  • 1298 Views
  • 10 replies
  • 1 likes
  • feature requests
    features
    requests
  • 1298 Views
  • 10 replies
  • 1 likes

All my downloaded playlists disappeared?

So I finally got through the arseache of downloading the old spotify so I could sync playlists to my sd card and left my phone downloading all night, it was still going this morning, and then the phone ran out of battery. I switched it back on, logge...

  • Casual Listener
  • So I finally got through the arseache of downloading the old spotify so I could sync playlists to my sd card and left my phone downloading all night, it was still going this morning, and then the pho...
  • user-removed
  • Not applicable
  • 3728 Views
  • 14 replies
  • 1 likes
  • 3728 Views
  • 14 replies
  • 1 likes

Can't download playlists

Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to download new playlists, not the ones I had had on offlin...

  • Newbie
  • Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to downl...
  • dinomight
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Syncing local files of songs that are now unavailable in the Spotify catalogue

I recently discovered that Spotify doesn't offer the full albums of The Cat Empire anymore in their catalogue - which is bad enough. I have one album (Live on Earth) on my computer as mp3 files, so I can still listen to these songs in Spotify. The pr...

  • Casual Listener
  • I recently discovered that Spotify doesn't offer the full albums of The Cat Empire anymore in their catalogue - which is bad enough. I have one album (Live on Earth) on my computer as mp3 files, so...
  • dinomight
  • Spotify Star
  • 1602 Views
  • 10 replies
  • 0 likes
  • 1602 Views
  • 10 replies
  • 0 likes

Lock screen widget problem

I have Sony Xperia Z1 Compact with stock lock screen. Recently I've noticed that the lock screen widget does not show up anymore (technically it does, but in a fraction of second it flickers and disappears). Thanks to another discussion here I unders...

  • Casual Listener
  • ...peria, however, as we can see from this report: http://community.spotify.com/t5/forums/mobileforumtopicpage/board-id/spotifyandroid/thread-id/30814/ ,the problem itself is with other software as well. A...
  • lastguru
  • Casual Listener
  • 2333 Views
  • 1 replies
  • 1 likes
  • bug report
    lock screen
    Widget
  • 2333 Views
  • 1 replies
  • 1 likes

availability in Reunion Island

Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so

  • Newbie
  • Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so
  • Peter__
  • Community Legend
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Volume is low until I pause and resume.

I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it returns to the full level. If I skip tracks, it will dr...

  • Casual Listener
  • I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it retu...
  • VikingATX
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! Always downloading music

I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.

  • Music Fan
  • I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.
  • Joe
  • Community Legend
  • 9221 Views
  • 8 replies
  • 0 likes
  • 9221 Views
  • 8 replies
  • 0 likes

Track not available in mobile

I recently purchased an MP3 via Amazon.com. The file is downloaded on my desktop and available in local files on Spotify. I have added it to a playlist. When I go to theplaylist on mobile all songs are available EXCEPT the one song I purchased form A...

  • Casual Listener
  • I recently purchased an MP3 via Amazon.com.  The file is downloaded on my desktop and available in local files on Spotify.  I have added it to a playlist.  When I go to theplaylist on ...
  • hanneuh
  • Casual Listener
  • 1802 Views
  • 4 replies
  • 0 likes
  • 1802 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S5 T-Mobile US Samsung Galaxy S5 SM-GT900T

I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no longer supported. Please go to Google Play and ins...

  • Casual Listener
  • I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no...
  • Peter__
  • Community Legend
  • 1206 Views
  • 4 replies
  • 0 likes
  • 1206 Views
  • 4 replies
  • 0 likes