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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Explicit lyrics on desktop become edited on Android mobile app

I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version. Example: Backpackers from Childish Gambino's ablum Camp. Noticed it was edited while driving into work today. G...

Music Fan

I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version.   Example: Backpackers from Childish Gambino's ablu...

249 Views

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Saving offline play lists to ad card

So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely empty yet Spotify won't move the playlists. I've tri...

Newbie

So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely e...

Daniel

Community Legend

389 Views

2 replies

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Solved!! can't log in

I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?

Regular

I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?

mactres

Regular

973 Views

8 replies

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How do I stop Spotify using data when I'm not on WiFi?

When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the stuff. This is totally unacceptable because it is ...

Roadie

When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the...

Joe

Community Legend

1856 Views

3 replies

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last fm scrobbling

Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not tried the desktop.

Roadie

Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not t...

Joe

Community Legend

831 Views

6 replies

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Spotify stops playing after ten minutes when on WIFI but plays fine when using 4G

Whenever I try to stream music on my KINDLE or my ANDROID phone (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on WIFI. If I have the phone in 4G mode, it plays fine. I ha...

Regular

Whenever I try to stream music on my KINDLE or my ANDROID phone  (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on ...

Joe

Community Legend

875 Views

6 replies

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queue album not working

It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spotify version 1.1.0.113

Roadie

It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spot...

julj

Newbie

1525 Views

10 replies

0 likes

Android 4.4
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Android 2.3.4 problem

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however I can't install it as "Your device isn't compatible...

Casual Listener

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however ...

einoras

Casual Listener

1707 Views

3 replies

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not working offline

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out then come bk ,so i came home poarked on my drive ,and...

Casual Listener

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out th...

Peter__

Community Legend

449 Views

1 replies

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offline lists disapeared

Hi, This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this, all my offline lists disapeared. I started downloading again. Will the songs disappear again? what happened? Hope you'll hav...

Newbie

Hi,   This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this,  all my offline lists disapeared.    I star...

Merik

Community Legend

345 Views

1 replies

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Solved!! New offline android device added every day

Hello,Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. I have now cleared all my offline devices using the web...

Casual Listener

Hello, Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. ...

smetzler

Casual Listener

502 Views

2 replies

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Explicit on Shuffle/Edited in Album

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics. However if I go into an album, the song is then edited. It seems to happen specifically with the album Camp (i.e., the song Bonfire or Backpackers). I also no...

Newbie

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics.  However if I go into an album, the song is then edited.  It seems to happen specifically with th...

Joe

Community Legend

377 Views

1 replies

0 likes

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Slow on new KitKat

My spotify got incredible slow after latest software update! Any suggestions?

Newbie

My spotify got incredible slow after latest software update! Any suggestions?

Joe

Community Legend

306 Views

1 replies

0 likes

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galaxy ace

Am I being blackmailed into buying a new phone?Mario

Newbie

Am I being blackmailed into buying a new phone? Mario

Andrews32

Roadie

407 Views

2 replies

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Premium user, Android constantly shanks, now can't download

I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck. Now, my downloaded tracks are CONSTANTLY just disappearing from my Android phone...

Regular

I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck.   Now, my downloaded...

blueline17

Regular

1579 Views

18 replies

0 likes

offline sync
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Solved!! Spotify app no longer working on Sony Xperia Z

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen (with the top left hand corner occupied with the s...

Visitor

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen...

Daniel

Community Legend

10590 Views

9 replies

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Spotify ins update ..message your device not compatible Samsung y, Gbread spotify 1.0.1.986

B. Troubleshooting Uninstall the Spotify app. Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the battery, do so now, then put it back in, then turn your device back on ...

Casual Listener

B. Troubleshooting Uninstall the Spotify app.  Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the b...

philsmartsyd

Casual Listener

745 Views

4 replies

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Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

Newbie

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...

310 Views

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Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Newbie

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Joe

Community Legend

309 Views

2 replies

0 likes

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