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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376618 Views

541 replies

34 likes

Account
Free
  • 376618 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7597 Views

0 replies

7 likes

  • 7597 Views
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  • 7 likes

Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

Regular

Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...

Millenotti

Regular

900 Views

2 replies

0 likes

  • 900 Views
  • 2 replies
  • 0 likes

Inter App comm no longer working in Spotify 1.2.0534 - Android 4.2.2 Huawei P6 - LyricsGrabber 1.0.9

Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...

Casual Listener

Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...

quexet

Casual Listener

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
  • 0 likes

WLAN issues

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?

Casual Listener

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs.   In my office wlan I don't have any lags or time outs.   Are there any recommended WLAN setting...

fatpunksdontdie

Casual Listener

897 Views

5 replies

0 likes

  • 897 Views
  • 5 replies
  • 0 likes

Syncing problem to SD card (Android)

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...

Casual Listener

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...

Xersize

Newbie

1276 Views

3 replies

0 likes

Android 4.1.2
Android App
SD-card
sdcard
  • 1276 Views
  • 3 replies
  • 0 likes

Android app keeps loosing music

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Visitor

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Daniel

Community Legend

1177 Views

10 replies

0 likes

  • 1177 Views
  • 10 replies
  • 0 likes

My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

Visitor

Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...

user-removed

Not applicable

1098 Views

12 replies

0 likes

  • 1098 Views
  • 12 replies
  • 0 likes

subsciption cancelation

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Newbie

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Daniel

Community Legend

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

spotify stops after certain local files / ALL Platforms

I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files have all one thing in common . the length info for that track seems sort of mixed up in any...

Music Fan

I found that on all my  devices (laptop, android or ipod)  that spotify stops after the playback of certain local files .   always on  the same files ,   These Files...

dinomight

Spotify Star

1359 Views

4 replies

0 likes

  • 1359 Views
  • 4 replies
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Solved!! App won't remember playlist sorting

Hello, unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). Please make it work like the desktop version, because changing th...

Gig Goer

Hello,   unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). &...

schuhumi

Gig Goer

1833 Views

4 replies

1 likes

  • 1833 Views
  • 4 replies
  • 1 likes

Mobile App - Can see my private messages

Is there anyway i can see my personal messages on my android spotify app?

Visitor

Is there anyway i can see my personal messages on my android spotify app?

Daniel

Community Legend

976 Views

1 replies

0 likes

  • 976 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium does not work on my mobile

Hej, Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? Vyshnia

Casual Listener

Hej,   Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? &n...

dtorrese011

Newbie

942 Views

6 replies

1 likes

  • 942 Views
  • 6 replies
  • 1 likes

Premium Account Does Not Work

I am very frustrated this morning. I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE." However, I did give my credit card information. I was told that no transaction went thr...

Visitor

I am very frustrated this morning.  I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE."     However, I d...

Merik

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Como eliminó mi cuenta

Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion

Newbie

Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

saving playlist to sd card instead of galaxys4

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists over??

Newbie

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists...

patallen9

Newbie

5679 Views

6 replies

0 likes

  • 5679 Views
  • 6 replies
  • 0 likes

Galaxy S1 Plus (9001) app won't work after lastest update

Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes

Gig Goer

Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Solved!! How to reload a playlist on my android phone?

Hi, I have downloaded one of my playlist (created on my desktop) on my android phone, but the wifi connection was not very good at the time, resulting in a very poor quality / lot of noise. I would like to reload the playlist on my phone, but I canno...

Casual Listener

Hi,   I have downloaded one of my playlist (created on my desktop) on my android phone, but the wifi connection was not very good at the time, resulting in a very poor quality / lot of ...

Sth1958

Casual Listener

2754 Views

2 replies

0 likes

  • 2754 Views
  • 2 replies
  • 0 likes

Solved!! album offline problem

Hi. I have a premium account that I use on my computer, my Android tablet and my Android phone. I have saved lots of albums that I want to make available offline on my Android devices. However, on my phone it sometimes doesn't let me. On certain albu...

Casual Listener

Hi. I have a premium account that I use on my computer, my Android tablet and my Android phone. I have saved lots of albums that I want to make available offline on my Android devices. However, on my...

Daniel

Community Legend

1001 Views

3 replies

0 likes

  • 1001 Views
  • 3 replies
  • 0 likes

album loses progress after 15 minutes of inactivity

LG Optimus G e975, Android 4.4.2, Spotify 1.4.0.631 If I am playing through a saved (and downloaded) album, and I pause for 15 minutes or so, when I return to Spotify I get the message "This track is not available" and the player shows that there is ...

Casual Listener

LG Optimus G e975, Android 4.4.2, Spotify 1.4.0.631   If I am playing through a saved (and downloaded) album, and I pause for 15 minutes or so, when I return to Spotify I get the message "Th...

Daniel

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Imported new U2 album to Spotify will not allow offline play on mobile device

I can play the album from the desktop version of Spotify, I created a new playlist added the new U2 album to it, then went to my Samsung S4 clicked on the new playlist and ensured play offline was enabled, I see all the songs in the playlist but they...

Newbie

I can play the album from the desktop version of Spotify, I created a new playlist added the new U2 album to it, then went to my Samsung S4 clicked on the new playlist and ensured play offline was en...

Josh

Community Legend

1414 Views

2 replies

0 likes

  • 1414 Views
  • 2 replies
  • 0 likes

Android Storage

Following error occurs "SYNCING ERROR - Offline syncing has stopped as there's no space left on this device". Also cannot download apps to device as insufficient storage. App is showing 4.4gb and I think much of this must be Spotify. I have a 16GB SD...

Casual Listener

Following error occurs "SYNCING ERROR - Offline syncing has stopped as there's no space left on this device". Also cannot download apps to device as insufficient storage. App is showing 4.4gb and I t...

Daniel

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes