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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1445 Views

0 replies

6 likes

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Everytime... Won't fit.

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song won't fit...

Newbie

I have 1.35gb of songs. I also happen to have a 7gb nano. In the past, it hassynced, then stopped and failed. The. It works again. I just addedsomenew songsand now it wnt sync, saying that the song w...

user-removed

Not applicable

284 Views

1 replies

0 likes

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Solved!! So where's the magic

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your presented with a context menu... Am I missing something h...

Gig Goer

The release notes for Spotify 1.4.0 say there's supposed to be a surprise when you tap the album art... The album art just zooms.. Or if you tap the album art on the track that's pka] ING your pres...

user-removed

Not applicable

629 Views

3 replies

0 likes

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How to store offline music on the external SD card on Samsung S4

Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old posts that were dated in 2012 and I'm not sure they are up to date. They are also vague. Please help.

Casual Listener

Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old  posts that were dated in 2012 and I'm not sure they are up to date. They are also vagu...

ronny87x

Newbie

1506 Views

2 replies

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Multiple Bugs

Xperia Z1, all software (Android and Spotify) at latest version. Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one in the list. Later, it'll just turn up again. No idea what changes i...

Newbie

Xperia Z1, all software (Android and Spotify) at latest version.   Sometimes, the widget won't show on the lockscreen - I've no option to add an actual spotify widget, there isn't one i...

ahvenan

Music Fan

386 Views

1 replies

1 likes

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Unable to browse playlists

So everything was working just fine ever since I became a premium user (a few months now). Well I was trying to download 3 playlists so I could listen offline. Got the error that said not enough space, came on here, and figured it was trying to insta...

Casual Listener

So everything was working just fine ever since I became a premium user (a few months now).  Well I was trying to download 3 playlists so I could listen offline.  Got the error that said not...

Daniel

Community Legend

357 Views

1 replies

1 likes

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Gives me premium, starts downloading then puts me back on free then repeats?

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits downloading my music. Then it decides that I actually d...

Newbie

I would love to know why I pay for a premium membership and I get that premium membership for about an hour when it decides that I dont have a premium anymore, I have a free membership and quits down...

Daniel

Community Legend

262 Views

1 replies

0 likes

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Playlists deleted randomly

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried making it available in offline mode, tried force stoppi...

Newbie

I have used Spoifty for over a year now with many different phones (all Androids). It was working fine today until I made a new playlist on my computer and it didn't show up on my phone. I tried maki...

Daniel

Community Legend

1342 Views

2 replies

1 likes

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Solved!! Spotify crashes when I change a song

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data and cache, also reinstalled the appAny help? Thank you

Regular

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data an...

Zeno_NZ

Casual Listener

6676 Views

14 replies

0 likes

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Kindle fire Hdx Problems with Spotify

Got a Ue Mini boom speaker by logitech and Spotify skips and I lose out on a sec or so of the song and then it comes back any suggestions or should I return the Bluetooh speaker? Any suggestions or great bluetooh speaker you recommend let me know Tha...

Regular

Got a Ue Mini boom speaker by logitech and Spotify skips and I lose out on a sec or so of the song and then it comes back any suggestions or should I return the Bluetooh speaker? Any suggestions ...

Alan8

Regular

479 Views

2 replies

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Queue Bug

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currently listening to ended up being queued a dozen times....

Roadie

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currentl...

Daniel

Community Legend

700 Views

3 replies

1 likes

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Solved!! Music playing from other devices / playlists disappearing

Okay so yesterday there was an update and that has messed things up, a lot!, Good job Spotify, ever heard of testing? SO yesterday at home my phone randomly started connecting to a Nexus 5 device (I don't own such a device) and it was weird. I though...

Visitor

Okay so yesterday there was an update and that has messed things up, a lot!, Good job Spotify, ever heard of testing?   SO yesterday at home my phone randomly started connecting to a Nexus 5...

Daniel

Community Legend

3190 Views

6 replies

0 likes

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Solved!! Pauses in offline mode

I have a Samsung GS3 4G and Spotify keep on pausing in offline mode whenever I loose signal or get the signal back again. ie. I can start playing music again after losing signal (like going into a tunnel) but when the signal gets back again the music...

Casual Listener

I have a Samsung GS3 4G and Spotify keep on pausing in offline mode whenever I loose signal or get the signal back again. ie. I can start playing music again after losing signal (like going into a tu...

Daniel

Community Legend

5017 Views

5 replies

0 likes

loose signal
offline mode
paus
pauses
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Solved!! Spotify freeze when Advertisment is playing

My Problem is that everytime when the Ad for "Die Sterne" is playing my Spotify stops and freeze. I net to restart Spotify then. I have Androit 4.2.1 on an Wiko Stairway. I think it is an Problem from Spotify. Because I use Spotify for about 5 months...

Casual Listener

My Problem is that everytime when the Ad for "Die Sterne" is playing my Spotify stops and freeze. I net to restart Spotify then.   I have Androit  4.2.1 on an Wiko Stairway.&nbsp...

kbrooksc

Community Legend

848 Views

4 replies

1 likes

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How can I disable autostart at jack connection?

Hello! Does anybody know how can I block Spotify's autostart at jack connection? I am using a different music app for music listening and don't want to use Spotify all the time, but I still wanna use it often. I already blocked every permissions with...

Newbie

Hello! Does anybody know how can I block Spotify's autostart at jack connection? I am using a different music app for music listening and don't want to use Spotify all the time, but I still wanna use...

Daniel

Community Legend

699 Views

1 replies

1 likes

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[Android] Bug on CyanogenMod 11

I'm a premium user. I've been having a problem with Spotify for the last two or three M versions of CyanogenMod 11 for Galaxy S2.It's a problem that i can now perfectly identify and explain:So, sometimes the Spotify stops playing music. I go check th...

Casual Listener

I'm a premium user.   I've been having a problem with Spotify for the last two or three M versions of CyanogenMod 11 for Galaxy S2. It's a problem that i can now perfectly identify and ex...

mariodiogosilva

Casual Listener

2766 Views

3 replies

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EQ for Spotify Mobile

Hey Spotify! What about integrating an equalizer in the spotify player? I can't understand why spotify left it out... shocked that I didn't find it integrated in the computer version. You know, spotify users love music... nuff' said.

Regular

Hey Spotify! What about integrating an equalizer in the spotify player?   I can't understand why spotify left it out... shocked  that I didn't find it integrated in the computer version...

HampusBerge

Casual Listener

5286 Views

9 replies

1 likes

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Android Facebook Login broken

I had to relogin to my Spotify app today. I selected the Login via Facebook option. I Tapped on the username and password fields, but the keyboard doesn't show up. I was able to eventually get my username in by copy and pasting, but I can't do that f...

Music Fan

I had to relogin to my Spotify app today. I selected the Login via Facebook option. I Tapped on the username and password fields, but the keyboard doesn't show up. I was able to eventually get my use...

Daniel

Community Legend

2092 Views

14 replies

0 likes

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Release Notes - Spotify for Android (0.7.3)

Hi! I'm trying to install Spotify on my old HTC Desire that is running Android 2.2.2 but having troubble finding a working version. What version works with 2.2.2 or earlier and where can I find it'? Thanks Hej! Jag försöker installera Spotify på min ...

Newbie

Hi! I'm trying to install Spotify on my old HTC Desire that is running Android 2.2.2 but having troubble finding a working version. What version works with 2.2.2 or earlier and where can I find it'...

Daniel

Community Legend

2020 Views

1 replies

0 likes

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Problems downloading playlists Spotify Version 1.3.0.423

Up until 3-4 days ago, I have never had an issue downloading playlist. Just within the last few days my playlist will not download. I have clear all the data in the cache, uninstalled, re-installed, deleted other saved playlists on other devices (eve...

Newbie

Up until 3-4 days ago, I have never had an issue downloading playlist. Just within the last few days my playlist will not download. I have clear all the data in the cache, uninstalled, re-installed, ...

Daniel

Community Legend

513 Views

3 replies

0 likes

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Spotify doesn't save my place after locking device

Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously paused is no longer playing, and I have to select it aga...

Newbie

Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously pause...

Daniel

Community Legend

381 Views

2 replies

0 likes

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