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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374740 Views

541 replies

34 likes

Account
Free
  • 374740 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7487 Views

0 replies

7 likes

  • 7487 Views
  • 0 replies
  • 7 likes

Problem with a song

Hello! I have a problem with a single song on my spotify on android... the song is this one: Club Dogo – Fragili on my PC this song is available on my phone deaspear , any suggestion? Thanks

Casual Listener

Hello!   I have a problem with a single song on my spotify on android... the song is this one:  Club Dogo – Fragili   on my PC this song is available on my phone deaspear , a...

Daniel

Community Legend

534 Views

3 replies

0 likes

  • 534 Views
  • 3 replies
  • 0 likes

track on pc that are not on android app

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Casual Listener

hi, i see that there are some tracks and albums that are not on mobile app (android), but only in the PC version. anybody can tell me why?

Daniel

Community Legend

526 Views

4 replies

0 likes

  • 526 Views
  • 4 replies
  • 0 likes

spotify switched to htc music app :/

hi all, assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switched to the htc player odd shouldnt it have stayed with spotify? ...

Visitor

hi all,   assume this happened when spotify got to the end of the playlist .... phone just started playing some random music, and when i checked it i could see that music control had switche...

user-removed

Not applicable

715 Views

4 replies

0 likes

  • 715 Views
  • 4 replies
  • 0 likes

Solved!! Spotify moto g sound/playback problems

Good morning, first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto G 1st Generation Android 4.4.4 KitKat (3G and no SD-Card Slot). First le...

Regular

Good morning,     first of all my native language is german, so my english won't be the best you've seen yet. I've just bought Spotify Premium and I installed it on my Motorola Moto...

HendrikWegner

Regular

8809 Views

8 replies

0 likes

  • 8809 Views
  • 8 replies
  • 0 likes

Lockscreen album art is gone in Android l?

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Casual Listener

I updated to Android l and since updating have noticed that the full album artwork that used to be there is replaced with the ugly widget. Any help on how to fix fans?

Daniel

Community Legend

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes

Contacting Spotify

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses. I am a Premium customer and this is how I am getting treat...

Newbie

I have looked endlessly for an email or phone number to contact Spotify, but have failed. The two listed in their help page I tried and it won't send because neither are real email addresses.  I...

Daniel

Community Legend

569 Views

1 replies

1 likes

  • 569 Views
  • 1 replies
  • 1 likes

SD card cleared

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...

Casual Listener

The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...

Daniel

Community Legend

974 Views

3 replies

0 likes

Android 4.3
SD-card
  • 974 Views
  • 3 replies
  • 0 likes

IOM Galaxy S5

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....

Newbie

I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...

Merik

Community Legend

889 Views

1 replies

0 likes

galaxy s5
IOM
  • 889 Views
  • 1 replies
  • 0 likes

Problem with SD card. I can't enter Spotify from my smartphone anymore!

I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...

Roadie

I've run into a problem with Spotify on my Android phone.   I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears:   "We couldn'...

kbrooksc

Community Legend

1048 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Spotify Music app on Android 2.3.6

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...

Visitor

Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Doe...

user-removed

Not applicable

19898 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Bug with "Liked from radio"-lists and download over 2g/3g.

Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...

Casual Listener

Hi!   So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...

user-removed

Not applicable

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Widget issues

Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....

Regular

Hi!   On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...

Millenotti

Regular

897 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Inter App comm no longer working in Spotify 1.2.0534 - Android 4.2.2 Huawei P6 - LyricsGrabber 1.0.9

Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...

Casual Listener

Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...

quexet

Casual Listener

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

WLAN issues

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?

Casual Listener

I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs.   In my office wlan I don't have any lags or time outs.   Are there any recommended WLAN setting...

fatpunksdontdie

Casual Listener

881 Views

5 replies

0 likes

  • 881 Views
  • 5 replies
  • 0 likes

Syncing problem to SD card (Android)

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...

Casual Listener

I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...

Xersize

Newbie

1273 Views

3 replies

0 likes

Android 4.1.2
Android App
SD-card
sdcard
  • 1273 Views
  • 3 replies
  • 0 likes

Android app keeps loosing music

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Visitor

I keep having to format my SD card because the app looses 20Gb of music where is the fix

Daniel

Community Legend

1166 Views

10 replies

0 likes

  • 1166 Views
  • 10 replies
  • 0 likes

My playlist sync correctly but then they appear in offline mode

Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...

Visitor

Hi guys,   I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...

user-removed

Not applicable

1090 Views

12 replies

0 likes

  • 1090 Views
  • 12 replies
  • 0 likes

subsciption cancelation

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Newbie

I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.

Daniel

Community Legend

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

spotify stops after certain local files / ALL Platforms

I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files have all one thing in common . the length info for that track seems sort of mixed up in any...

Music Fan

I found that on all my  devices (laptop, android or ipod)  that spotify stops after the playback of certain local files .   always on  the same files ,   These Files...

dinomight

Spotify Star

1353 Views

4 replies

0 likes

  • 1353 Views
  • 4 replies
  • 0 likes

Solved!! App won't remember playlist sorting

Hello, unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). Please make it work like the desktop version, because changing th...

Gig Goer

Hello,   unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). &...

schuhumi

Gig Goer

1820 Views

4 replies

1 likes

  • 1820 Views
  • 4 replies
  • 1 likes