Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5213 Views

0 replies

6 likes

  • 5213 Views
  • 0 replies
  • 6 likes

kindle fire

What are the plans for kindle fire support?

Casual Listener

What are the plans for kindle fire support?

Daniel

Community Legend

2764 Views

4 replies

1 likes

  • 2764 Views
  • 4 replies
  • 1 likes

Spotify seems slow lately.

I have a samsung galaxy s4 and lately spotify has seemed slow loading up artist pages. Is there anything I can do to fix this problem?

Visitor

I have a samsung galaxy s4 and lately spotify has seemed slow loading up artist pages. Is there anything I can do to fix this problem?

Daniel

Community Legend

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

HTC Sense 6 stops music after killing Spotify in task manager

Hello thereBefore my HTC One M7 was updated to Sense 6, I used to be able to kill the Spotify app in the Sense task manager without stopping my music from playing. Yet now it does. This is very annoying. Me and a lot of other people would be very sat...

Newbie

Hello there Before my HTC One M7 was updated to Sense 6, I used to be able to kill the Spotify app in the Sense task manager without stopping my music from playing. Yet now it does. This is very a...

Daniel

Community Legend

718 Views

1 replies

0 likes

HTC One M7 Sense 6
  • 718 Views
  • 1 replies
  • 0 likes

cannot upgrade to premium

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong password. I didn't even put a password in. Please help

Casual Listener

I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong pas...

Daniel

Community Legend

567 Views

3 replies

0 likes

  • 567 Views
  • 3 replies
  • 0 likes

Syncing

So first of: I can listen to music offline this feature works fine, which is awesome!That however, is the place where the positive side ends. When I download playlist I normally download them to my SD, problem is though that when I want to Sync Local...

Newbie

So first of: I can listen to music offline this feature works fine, which is awesome! That however, is the place where the positive side ends. When I download playlist I normally download ...

Daniel

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Saving to SD Card AND phone

Hi, I hope this is in the right place.I've just bought a 16gb SD card for my Galaxy s5 and after downloading a bunch of songs onto the sd card I still have some tracks I want to download but there is no space left on my card. My phone has 9 or 10gb o...

Casual Listener

Hi, I hope this is in the right place. I've just bought a 16gb SD card for my Galaxy s5 and after downloading a bunch of songs onto the sd card I still have some tracks I want to download but ther...

Daniel

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Problems with android 4.4 on samsung galaxy s2

Hi, I have a samsung galaxy s2 with android 4.4.4 (cyanogenmod 11) and the latest version of spotify (1.1.2.453). After putting my music in offline mode, spotify does not work. It stays with the screen in black. With old versions of cyanogenmod Andro...

Casual Listener

Hi,   I have a samsung galaxy s2 with android 4.4.4 (cyanogenmod 11) and the latest version of spotify (1.1.2.453). After putting my music in offline mode, spotify does not work. It stays wi...

Daniel

Community Legend

5393 Views

10 replies

0 likes

  • 5393 Views
  • 10 replies
  • 0 likes

Solved!! 1 playlist wont sync on my mobile

Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache data.

Casual Listener

Hello yesterday my problem appeared. I cannot sync 1 playlist to my device. I created a new one and its syncing. My mobile even cannot see this playlist. I tried reinstalling and cleaning cache ...

pejblo

Casual Listener

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android (1.3.0)

What's new in this version New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This app was a hand model in the eighties. Important to note This version only appli...

Spotify Legend

  What's new in this version   New: Our menus are more gorgeous than ever. New: Spotify now speaks Finnish. Fixes: Some Android L compatibility improvements. Fictitious: This ...

Goodman

Spotify Legend

2853 Views

13 replies

1 likes

  • 2853 Views
  • 13 replies
  • 1 likes

Major Differences Between Desktop and Android Playlists

Hello, I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the problem. A few months ago I went through an ordeal with switchin...

Casual Listener

Hello,   I was going to use the contact form like I did last time but since there's a message about technical issues I figured I'd just post for the moment in the event it's a part of the pr...

547 Views

0 replies

0 likes

  • 547 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Radio missing in Android App

The Radio icon is missing in my Spotify app on both my Android phones? It was previously there. I'm currently running version 1.2.0.534 on both phones. One is a Galaxy Note 3 the other is a Moto G (3G edition). Both phones have all the latest Android...

Casual Listener

The Radio icon is missing in my Spotify app on both my Android phones?  It was previously there.  I'm currently running version 1.2.0.534 on both phones.  One is a Galaxy Note 3 the ot...

user-removed

Not applicable

2905 Views

6 replies

0 likes

  • 2905 Views
  • 6 replies
  • 0 likes

Solved!! Spotify playing downloaded songs, but no sound. Works fine with streamed songs.

Hi there! I've been encountering this issue for the past few days ever since formatting my phone (HTC One M8), downloaded my playlists over to my phone, resynced everything and tried to play a few of my downloaded/local songs. However, no sound was h...

Casual Listener

Hi there! I've been encountering this issue for the past few days ever since formatting my phone (HTC One M8), downloaded my playlists over to my phone, resynced everything and tried to play a few ...

Daniel

Community Legend

2995 Views

7 replies

0 likes

  • 2995 Views
  • 7 replies
  • 0 likes

Slow Spotify - Galaxy S4 CyanogenMod

Hi, Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually running really well a lot better than having Samsung's offici...

Newbie

Hi,   Over the weekend I performed a updated to my galaxy s4 courtesy of samsung. Unfortunately this meant my phone randomly restarted so I've had to put a custom rom on it which is actually...

Daniel

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Song details

When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to judge when the song is going to end because I'm dev...

Casual Listener

When you're logged in on your Android, is there a way to show how long the song is and how far into the song you are? I can see it on my computer, but not on my phone and I really need to be able to ...

yogakulalawton

Casual Listener

1270 Views

4 replies

0 likes

  • 1270 Views
  • 4 replies
  • 0 likes

[Bug][Android][Bluetooth]

Hello, I find a bug and would like to share it with Spoify. Requirments: 1) Android Phone 2) Bluetooth media player Steps to reproduce: 1) Connect android phone to Bluethooth media (in my case it is my car - Tayota Prius)2) Start playing music from S...

Casual Listener

Hello, I find a bug and would like to share it with Spoify.   Requirments: 1) Android Phone 2) Bluetooth media player   Steps to reproduce: 1) Connect android phone to Bluetho...

Briksins

Casual Listener

1203 Views

6 replies

0 likes

  • 1203 Views
  • 6 replies
  • 0 likes

Microphone activated while listening to music on Spotify

Hello everyone, I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that is bugging me : I hear everything that is going on through my m...

Newbie

Hello everyone,   I'm listening to my music with my brand new Beats Mixr headset and so far, so good. But recently, I came across a little problem (maybe bigger than little after all) that i...

Daniel

Community Legend

5555 Views

1 replies

0 likes

  • 5555 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (1.0.0.70) Sony Experia / Android 4.4.4

I've just downloaded Spotify on my new phone Sony Experia / Android 4.4.4. But it won't start. I get the message ~"Spotify is unfortunately stopped" with an option to send an error report, which I have done. I'm signed up for Premium. Any clues? //Af...

Newbie

I've just downloaded Spotify on my new phone Sony Experia / Android 4.4.4.  But it won't start. I get the message ~"Spotify is unfortunately stopped" with an option to send an error report,...

user-removed

Not applicable

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! I can not delete my subscription to a list

Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Esto me sucede tanto en la versión PC como en Android e Ipad....

Casual Listener

Hola, desde hace mucho tiempo estoy intentando dejar de seguir la lista  http://open.spotify.com/user/josemanuelp10/top/tracks pero es imposible!! siempre vuelve a aparecer, una y otra vez. Es...

luismluque

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

Playlist won't update to cell

So, I just deleted every track on my starred playlist. I then proceded to add some 500 songs to the same playlist (some new, some old). The starred playlist on my cell won't update to match the new playlist on my computer - it shows the same songs as...

Visitor

So, I just deleted every track on my starred playlist. I then proceded to add some 500 songs to the same playlist (some new, some old). The starred playlist on my cell won't update to match the new p...

Daniel

Community Legend

1116 Views

3 replies

0 likes

  • 1116 Views
  • 3 replies
  • 0 likes

Can't log into Spotify via facebook - No keyboard appearing

I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app and using a different keyboard (even though it's work...

Casual Listener

I've been trying to log into Spotify on my xperia SP through facebook but I'm unable to because when I try to enter my email and password, no keyboard is appearing. I've tried reinstalling the app an...

Daniel

Community Legend

968 Views

2 replies

0 likes

  • 968 Views
  • 2 replies
  • 0 likes