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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Spotify app no longer working on Sony Xperia Z

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen (with the top left hand corner occupied with the s...

Visitor

I signed up for premium a couple of days and had enjoyed the Spotify app on my Sony Xperia Z with kitkat. However today the app has just stopped working. The Spotify app just brings up a blank screen...

Daniel

Community Legend

10581 Views

9 replies

0 likes

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Spotify ins update ..message your device not compatible Samsung y, Gbread spotify 1.0.1.986

B. Troubleshooting Uninstall the Spotify app. Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the battery, do so now, then put it back in, then turn your device back on ...

Casual Listener

B. Troubleshooting Uninstall the Spotify app.  Done IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery If you can remove the b...

philsmartsyd

Casual Listener

741 Views

4 replies

0 likes

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Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

Newbie

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...

309 Views

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0 likes

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Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Newbie

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Joe

Community Legend

305 Views

2 replies

0 likes

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Removing offline music doesn't clear space

I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline. Although the music was no longer available to me offline, it didn't free up any space on my phone. I...

Music Fan

I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline.  Although the music was no longer available ...

Crewmember

Casual Listener

51584 Views

89 replies

31 likes

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Files aren't available offline - Galaxy s4

Hi I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user. So far, I've tried clearing the cache, power cycling the device, deleting the spoti...

Regular

Hi   I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user.   So far, I'...

Joe

Community Legend

609 Views

2 replies

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Solved!! [Android 4.4.3]Touching crossfade slider sends app to background.

I'm using Nexus 4 (4.4.3),Spotify 1.1.0.113 when i touch crossfade slider app closes itself.Any help?

Newbie

I'm using Nexus 4 (4.4.3),Spotify 1.1.0.113 when i touch crossfade slider app closes itself.Any help?  

AlphaK

Casual Listener

3319 Views

14 replies

3 likes

android 4.4.3
bug
crossfade slider
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No sd-card support in android 4.4?

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card. The phone has only 4,6GB internal available memory, and around 1GB after I've installed th...

Casual Listener

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card.   The phone has only 4,6GB i...

erlingba

Casual Listener

508 Views

2 replies

0 likes

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Meu período de test acabou antes de 30 dias

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias

Newbie

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias 😄

Joe

Community Legend

468 Views

1 replies

0 likes

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Solved!! Unable to upgrade Spotify

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I am told that the app is not available in my area.Thi...

Music Fan

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I a...

krispysam

Music Fan

1007 Views

2 replies

0 likes

upgrade abroad area availability
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Can't sync playlists, says device is full- definitely isn't!?

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g avai...

Casual Listener

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device ...

leeannesmith81

Newbie

819 Views

5 replies

1 likes

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MI DISPOSITIVO SAMSUNG GT-S5369 NO ES COMPATIBLE CON ESTA VERSIÓN DE SPOTIFY

Hola!Este es el mensaje que me ha salido al descargar la nueva versión de Spotify. No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos comprar con esta aplicación. Porque yo no quiero comprar, yo quiero que ...

Casual Listener

Hola! Este es el mensaje que me ha salido al descargar la nueva versión de Spotify.    No, no me voy a comprar un móvil nuevo porque GOOGLE PLAY y Spotify hayan decidido que podemos ...

asno

Newbie

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3 replies

0 likes

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Please help. Can not see artist or song title when streaming Infiniti Qx80

Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...

Regular

Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...

zippinbyu

Regular

1065 Views

6 replies

0 likes

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Spotify minimizes when I touch a result for an Album or Artist

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify support, but so far nothing they have suggested has ...

Casual Listener

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify ...

JonathanMeckler

Casual Listener

402 Views

3 replies

0 likes

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Transferring an Album from Google Play to Spotify

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks

Newbie

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks 🙂

Joe

Community Legend

510 Views

1 replies

0 likes

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Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

Casual Listener

Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...

Joe

Community Legend

786 Views

5 replies

0 likes

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Solved!! Unable to sync offline/local files....

When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet. Within the desktop version of Spotify, the playlsit is set to "Available Offline,"...

Music Fan

  When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet. Within the desktop...

mblack101

Music Fan

952 Views

2 replies

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Can no longer sync with my desktop

Ever since the major update, my desktop no longer recognizes my phone under Devices. I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d350b It was working fine under the discontinued app, and the desktop i...

Regular

Ever since the major update, my desktop no longer recognizes my phone under Devices.   I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d3...

Peter__

Community Legend

404 Views

1 replies

0 likes

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playlist

I listen to Spotify on my laptop and also on a tablet. How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Casual Listener

I listen to Spotify on my laptop and also on a tablet.  How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Merik

Community Legend

281 Views

1 replies

0 likes

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No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

Casual Listener

Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...

Andrews32

Roadie

4361 Views

4 replies

0 likes

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