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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6025 Views

0 replies

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Transferring an Album from Google Play to Spotify

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks

Newbie

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks 🙂

Joe

Community Legend

505 Views

1 replies

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Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

Casual Listener

Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...

Joe

Community Legend

764 Views

5 replies

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Solved!! Unable to sync offline/local files....

When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet. Within the desktop version of Spotify, the playlsit is set to "Available Offline,"...

Music Fan

  When I select "Available Offline" Spotify then begins to download the songs, but I want it to copy them from my computer -- not re-download them all from the internet. Within the desktop...

mblack101

Music Fan

941 Views

2 replies

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Can no longer sync with my desktop

Ever since the major update, my desktop no longer recognizes my phone under Devices. I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d350b It was working fine under the discontinued app, and the desktop i...

Regular

Ever since the major update, my desktop no longer recognizes my phone under Devices.   I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d3...

Peter__

Community Legend

396 Views

1 replies

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playlist

I listen to Spotify on my laptop and also on a tablet. How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Casual Listener

I listen to Spotify on my laptop and also on a tablet.  How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Merik

Community Legend

272 Views

1 replies

0 likes

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No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

Casual Listener

Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...

Andrews32

Roadie

4347 Views

4 replies

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Solved!! Spotify downloads every song I add to my library

Hi, Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though... Any idea how to turn this feature off? I do not want to have all songs available in offline mode.

Casual Listener

Hi,   Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though...   Any idea how to turn this feature off? &n...

Jive0

Casual Listener

724 Views

2 replies

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Solved!! I have a Spotify Playlist that isn't allowing me to add more than 111 songs.

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

Casual Listener

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

Peter__

Community Legend

717 Views

4 replies

0 likes

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Same problem

I cant select songs it only plays shuffled. Help!

Visitor

I cant select songs it only plays shuffled. Help!

Peter__

Community Legend

293 Views

2 replies

0 likes

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spotify premium pausing when turning down volume samsung s3

HiIve had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating does NOT change this.Literally secounds from smashing my...

Regular

Hi Ive had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating doe...

kudas

Regular

674 Views

7 replies

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Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

Casual Listener

...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...

Andrews32

Roadie

4461 Views

9 replies

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No Internet connection

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the app and deleted the old version so I'm not sure uninstal...

Newbie

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the ...

Joe

Community Legend

368 Views

1 replies

0 likes

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Headphones mic not "released" when receiving a phone call

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now. Example 1: 1) I'm listening to music on Spotify 2) the phone rings: Android automatically takes over and pauses Spotify 3) I...

Visitor

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now.    Example 1: 1) I'm listening to music on Spotify 2) t...

Alfafreak

Newbie

757 Views

2 replies

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unknown error -24 coming up, can't download either app!!

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it throws me the same error message now. Please help as I...

Casual Listener

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it thr...

Peter__

Community Legend

685 Views

3 replies

0 likes

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Solved!! Playlist folder takes very long time to load

Hi @ all, i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of these albums randomly. That works, but i have this issue where i open ...

Regular

Hi @ all,    i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of th...

Joe

Community Legend

5734 Views

8 replies

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HTC ONE, Ipod Touch and my old HIFI

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI with an audio jack. Before I buy the phone I want t...

Casual Listener

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI ...

Peter__

Community Legend

507 Views

1 replies

0 likes

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Wireless settings

I am using a Samsung Tablet 3 Lite with wifi. After palying a song or two, I ALWAYS lose my internet connection. No other wifi devises here have this issue. I have ATT DSL. ATT is wondering if there are specific router settings I need to know about. ...

Regular

I am using a Samsung Tablet 3 Lite with wifi.  After palying a song or two, I ALWAYS lose my internet connection.  No other wifi devises here have this issue.  I have ATT DSL.  AT...

Joe

Community Legend

1214 Views

4 replies

0 likes

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Last chance for spotify

Hello, I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my phone, I am giving it one last shot: 1:What doe i have to do to m...

Music Fan

Hello,   I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my p...

harpingon

Casual Listener

573 Views

2 replies

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Music doesn't duck/lower when played through AUX or headphones

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones my music will mute (Not pause) and continue back at ...

Newbie

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones ...

477 Views

0 replies

0 likes

Music doesn't lower duck aux headphones earphones
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**bleep** Spotify

I have never been more upset with an app in my entire life. I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week business trip. The day I landed the app tells me that the ver...

Casual Listener

I have never been more upset with an app in my entire life.  I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week busi...

Andrews32

Roadie

845 Views

7 replies

1 likes

  • 845 Views
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  • 1 likes