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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! I have a Spotify Playlist that isn't allowing me to add more than 111 songs.

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

Casual Listener

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

Peter__

Community Legend

741 Views

4 replies

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Same problem

I cant select songs it only plays shuffled. Help!

Visitor

I cant select songs it only plays shuffled. Help!

Peter__

Community Legend

312 Views

2 replies

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spotify premium pausing when turning down volume samsung s3

HiIve had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating does NOT change this.Literally secounds from smashing my...

Regular

Hi Ive had premium for about 7months now and its been like this only since spotify free was launched on mobile. I believe it is an spotify free feature. Please help! Clean reinstall and updating doe...

kudas

Regular

702 Views

7 replies

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Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

Casual Listener

...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...

Andrews32

Roadie

4482 Views

9 replies

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No Internet connection

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the app and deleted the old version so I'm not sure uninstal...

Newbie

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the ...

Joe

Community Legend

377 Views

1 replies

0 likes

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Headphones mic not "released" when receiving a phone call

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now. Example 1: 1) I'm listening to music on Spotify 2) the phone rings: Android automatically takes over and pauses Spotify 3) I...

Visitor

Seems like Spotify doesn't "release" the headphone's microphone when I get a phone call, make a phone call or use Google Now.    Example 1: 1) I'm listening to music on Spotify 2) t...

Alfafreak

Newbie

770 Views

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unknown error -24 coming up, can't download either app!!

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it throws me the same error message now. Please help as I...

Casual Listener

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it thr...

Peter__

Community Legend

710 Views

3 replies

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Solved!! Playlist folder takes very long time to load

Hi @ all, i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of these albums randomly. That works, but i have this issue where i open ...

Regular

Hi @ all,    i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of th...

Joe

Community Legend

5798 Views

8 replies

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HTC ONE, Ipod Touch and my old HIFI

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI with an audio jack. Before I buy the phone I want t...

Casual Listener

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI ...

Peter__

Community Legend

519 Views

1 replies

0 likes

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Wireless settings

I am using a Samsung Tablet 3 Lite with wifi. After palying a song or two, I ALWAYS lose my internet connection. No other wifi devises here have this issue. I have ATT DSL. ATT is wondering if there are specific router settings I need to know about. ...

Regular

I am using a Samsung Tablet 3 Lite with wifi.  After palying a song or two, I ALWAYS lose my internet connection.  No other wifi devises here have this issue.  I have ATT DSL.  AT...

Joe

Community Legend

1230 Views

4 replies

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Last chance for spotify

Hello, I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my phone, I am giving it one last shot: 1:What doe i have to do to m...

Music Fan

Hello,   I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my p...

harpingon

Casual Listener

581 Views

2 replies

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Music doesn't duck/lower when played through AUX or headphones

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones my music will mute (Not pause) and continue back at ...

Newbie

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones ...

484 Views

0 replies

0 likes

Music doesn't lower duck aux headphones earphones
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**bleep** Spotify

I have never been more upset with an app in my entire life. I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week business trip. The day I landed the app tells me that the ver...

Casual Listener

I have never been more upset with an app in my entire life.  I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week busi...

Andrews32

Roadie

884 Views

7 replies

1 likes

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Solved!! Downloading every single day

Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need to use my spotify outside - no music, again 0...And I need to...

Regular

Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need t...

Joe

Community Legend

2186 Views

6 replies

0 likes

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volume problem from s3 to car speakers via bluetooth

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. This happens all the time and is VERY frustrating. Any...

Regular

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. Thi...

katewoolly

Regular

723 Views

9 replies

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Download local files

Hello, Spotify.This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my music on my computer (mp3s and m4as) is not there yet. ...

Gig Goer

Hello, Spotify. This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my ...

YouKS

Gig Goer

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4 replies

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no longer have Facebook, how do I log in?

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Newbie

I originally logged into Spotify with Facebook. I no longer have facebook. How can I log in? I tried to create a new profile but it says my email is already in use.

Molis83

Regular

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Offline download?

Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified? I am worried about getting charged, although I have not downloaded anything...

Newbie

Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified?   I am worried ...

Joe

Community Legend

651 Views

1 replies

0 likes

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Solved!! Music pauses when adjusting volume?

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

Newbie

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

alextrygg

Casual Listener

32756 Views

4 replies

1 likes

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Solved!! SD storage Xperia Z1 128GB card not working

OK first of all I'm a very experienced user (15 years in IT) and have read through every single step and topic that I could find regarding this issue but I can't seem to solve it.. Description Spotify can not download to the SD card, but always goes ...

Casual Listener

OK first of all I'm a very experienced user (15 years in IT) and have read through every single step and topic that I could find regarding this issue but I can't seem to solve it..   Descrip...

marigold19

Newbie

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6 replies

0 likes

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