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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6037 Views

0 replies

7 likes

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  • 7 likes

"Old" devices

I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.

Regular

I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.

Andrews32

Roadie

2858 Views

7 replies

2 likes

  • 2858 Views
  • 7 replies
  • 2 likes

Download songs offline

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and energy why Spotify why?

Casual Listener

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and ener...

Peter__

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
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is it possible to add music not found in spotify but on my phone to a spotify playlist?

just curious, I have some great local bands who I enjoy their music and would love to incorporate it to my music on spotify. but these guys arent on spotify -_- is it possible to add music saved on my device to form a playlist through spotify? sorry ...

Newbie

just curious, I have some great local bands who I enjoy their music and would  love to incorporate it to my music on spotify.   but these guys arent on spotify -_-   is it poss...

Peter__

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
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New mobile app wrecked my offline lists

The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not open. Then, without warning you what will happen, the ne...

Regular

The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not ope...

jamesmahood

Newbie

747 Views

4 replies

1 likes

  • 747 Views
  • 4 replies
  • 1 likes

Tracks Skipping/Pausing on Android

Hey all, I have been ignoring this issue for about a month now hoping it would go away, but it hasn't, so here I am! I've been having issues with tracks skipping - like a CD player when you go over that huge bump in your old car. Not skipping whole t...

Music Fan

Hey all,   I have been ignoring this issue for about a month now hoping it would go away, but it hasn't, so here I am! I've been having issues with tracks skipping - like a CD player when yo...

gunner609

Newbie

21856 Views

40 replies

2 likes

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  • 40 replies
  • 2 likes

Map My Ride Text to Speech Issue still persisting

There was a substantial thread where Spotify had to fix inaudible text to speech whilst Spotify was playing. Whilst that issue seems to be fixed on Google Maps and navigation apps like Co-Pilot and Tom Tom, I'm afraid to say it isn't fixed on Map My ...

Casual Listener

There was a substantial thread where Spotify had to fix inaudible text to speech whilst Spotify was playing.  Whilst that issue seems to be fixed on Google Maps and navigation apps like Co-Pilot...

cvigo

Casual Listener

1409 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

won't save to sd card after update

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd card where I want it. I made sure to change it to extreme ...

Regular

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd car...

Joe

Community Legend

1801 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Solved!! Storage issue after downloading new app

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old playlists. My Starred playlist, which I use as my pri...

Regular

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old pl...

picckko

Newbie

18067 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

Spotify Lock Screen - Samsung Galaxy s4

Hi - I have a Samsung Galaxy s4. I really like the Spotify lock screen. However, my phone's lock screen will only stay on for about 10 seconds. I'd like it to stay on continuously so I can continue to see the lock screen. But I don't know how to do t...

Newbie

Hi - I have a Samsung Galaxy s4.  I really like the Spotify lock screen.  However, my phone's lock screen will only stay on for about 10 seconds.  I'd like it to stay on continuously s...

Joe

Community Legend

1673 Views

1 replies

0 likes

Galaxy S4
lock screen
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  • 1 replies
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Probleme mit Offline-Playlists

Guten Tag liebe Spotiy Freunde. Ich habe ein Problem welches micht leicht nervt. Mit der neuesten Version von Spotify sollte man ja vermeintlich Offline Playlists auf der externen SD-Karte speichern können. Habe hier auf schon im Hilfe Forum (Ist ja ...

Casual Listener

Guten Tag liebe Spotiy Freunde. Ich habe ein Problem welches micht leicht nervt.  Mit der neuesten Version von Spotify sollte man ja vermeintlich Offline Playlists auf der externen SD-Kart...

Joe

Community Legend

508 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Downloading/installing Spotify failed

galaxy s2 android - spotify has forced a reinstall/upgrade now it hasdownloaded 10% but is apparently frozen - just says installing and has done for a couple of hours. Not imprressed. why was the upgrade forced? this is never good practice. Are your ...

Casual Listener

galaxy s2 android - spotify has forced a reinstall/upgrade now it hasdownloaded 10% but is apparently frozen - just says installing and has done for a couple of hours. Not imprressed. why was the upg...

Joe

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Clearing Play Queue

Hello, I've looked and looked and can't find anyway to delete/remove the Queue on my Nexus 5. The only way I've found is to FF each track which is a right pain Please help..... Ta! Stu

Newbie

Hello,   I've looked and looked and can't find anyway to delete/remove the Queue on my Nexus 5.  The only way I've found is to FF each track which is a right pain    Pleas...

Yonacab

Visitor

1143 Views

4 replies

4 likes

Android App
Nexus 5
  • 1143 Views
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  • 4 likes

Problemas con la actualización

He actualizado a la última versión de Spotyfy desde Google Play. Tengo una cuenta Premium. El programa se descarga y parece que se instala adecuadamente. Me dice que encuantra una versión anterior que hay que desinstalar. Lo hago, pero no consigo de ...

Newbie

He actualizado a la última versión de Spotyfy desde Google Play. Tengo una cuenta Premium. El programa se descarga y parece que se instala adecuadamente. Me dice que encuantra una versión anterior qu...

298 Views

0 replies

0 likes

  • 298 Views
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Security update on Android, cannot install Spotify anymore

Hello, I have a premium account and have created a lot of playlists for my holiday in Thailand and Indonesia. Now Spotify did this security update and I need to download new version. However, I am in Thailand (tomorrow Indonesia) and Spotify cannot b...

Newbie

Hello, I have a premium account and have created a lot of playlists for my holiday in Thailand and Indonesia. Now Spotify did this security update and I need to download new version. However, I am i...

Joe

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

progress bar and next button navigation gone?

I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?

Casual Listener

I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?

Joe

Community Legend

829 Views

4 replies

0 likes

  • 829 Views
  • 4 replies
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Problemas de actualización de Spotify

Hola, disculpen tengo un problema y es que resulta que cuando quiero ingresar a Spotify me sale un mensaje que dice "está versión ya no es compatible" y me piden que actualice la app y cuando me dirijo al google play para hacerlo me sale un mensaje d...

Newbie

Hola, disculpen tengo un problema y es que resulta que cuando quiero ingresar a Spotify me sale un mensaje que dice "está versión ya no es compatible" y me piden que actualice la app y cuando me diri...

cHagHi

Gig Goer

2065 Views

1 replies

0 likes

  • 2065 Views
  • 1 replies
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Will it work again?

I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that redirects me to google play because "my version is...

Casual Listener

I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that...

SuperWisdom

Community Legend

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
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"Not enough space left on device"

I call BS. There is enough space. Furthermore, kindly don't link me to your troubleshoot page, I've done everything twice and still nothing has been helpful. I have even gone as far as to go over multiple forums hoping to find a clue that could help ...

Casual Listener

I call BS. There is enough space. Furthermore, kindly don't link me to your troubleshoot page, I've done everything twice and still nothing has been helpful. I have even gone as far as to go over mul...

dinomight

Spotify Star

4318 Views

1 replies

0 likes

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  • 1 replies
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New application isn't showing up in car mode

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Newbie

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Peter__

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Spotify Android; This item cannot be installed in your device's country [guernsey]

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" So I go to google Play and try to upgrade it but it says ...

Newbie

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" ...

Thevirex

Casual Listener

1220 Views

3 replies

0 likes

  • 1220 Views
  • 3 replies
  • 0 likes