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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375646 Views

541 replies

34 likes

Account
Free
  • 375646 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
  • 0 replies
  • 7 likes

Own music not able to play with Spotify Connect

Hi, Today (as any regular day) i was using spotify with the connect feature to stream music to my Gramofon. I have several albums on my computer which i couldn't find on Spotify so i created a playlist and synced the music to my HTC One. After the sy...

Newbie

Hi, Today (as any regular day) i was using spotify with the connect feature to stream music to my Gramofon. I have several albums on my computer which i couldn't find on Spotify so i created a...

Peter__

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Local files and the 3,333 offline sync limit

Could someone please clarify for me the handling of local files towards the limit of 3,333 offline tracks. It looks as if a local track is available in the Spotify catalog, it will be counted in the quota. See attachment - the first entry links to a ...

Casual Listener

Could someone please clarify for me the handling of local files towards the limit of 3,333 offline tracks.   It looks as if a local track is available in the Spotify catalog, it will be coun...

Peter__

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Spotify without facebook

I'm deleting facebook and still wish to keep my spotify and music, is there anything I could do? I don't want a Facebook anymore.

Newbie

I'm deleting facebook and still wish to keep my spotify and music, is there anything I could do? I don't want a Facebook anymore.

DragonsNJ2

Newbie

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

audio problems with the spotify kindle version

when I stream spotify from my kindle fire hdx to the bluetooth speaker it fades or yiu miss part of the sound thlryed it on a ipad 1 and it works why not on the Kindle?

Regular

when I stream spotify from my kindle fire hdx to the bluetooth speaker it fades or yiu miss part of the sound thlryed it on a ipad 1 and it works why not on the Kindle?

Peter__

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

It just keeps shuffling!

Can anyone explain to me why Spotify seems to continue operating in the background after I "exit" out of the app? If i pause a song and leave the app, and then come back later to resume listening to that song, a new song is playing and is already in ...

Newbie

Can anyone explain to me why Spotify seems to continue operating in the background after I "exit" out of the app?   If i pause a song and leave the app, and then come back later to resume li...

Peter__

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

my starred playlist wont download

All of my playlists work if I download to be available offline except for my starred playlist. I have tried in downloading all of my playlists except from this one but this doesn't work. Larger playlists download without a problem....

Newbie

All of my playlists work if I download to be available offline except for my starred playlist. I have tried in downloading all of my playlists except from this one but this doesn't work. Larger playl...

Peter__

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Android does not detect PC in Deices

My PC detects my Android but not the reverse.  Please help.

Casual Listener

My PC detects my Android but not the reverse.  Please help.

Peter__

Community Legend

750 Views

1 replies

0 likes

Android App
devices
PC
  • 750 Views
  • 1 replies
  • 0 likes

Spotify Refusing To Recognize Premium Account

It has been 24 hours since I contacted Spotify about (surprise!) another problem they created. For some unknown reason (and despite Spotify consistently taking my money every month - including this one), my account how is on "shuffle play" (how cute)...

Gig Goer

It has been 24 hours since I contacted Spotify about (surprise!) another problem they created.  For some unknown reason (and despite Spotify consistently taking my money every month - including ...

Peter__

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Since this is the only way to log an error, bug, or derp. ( kem ad )

While listening to Eminem radio via mobile version (1.3.0.423) of spotiy on the galaxy note 3, the not so random ad "Kem Promise to love R&B best kept secret" come up but does not play. When i click shuffle play again, it prompts "music will play aft...

Newbie

While listening to Eminem radio via mobile version (1.3.0.423) of spotiy on the galaxy note 3, the not so random ad "Kem Promise to love R&B best kept secret" come up but does not play....

Peter__

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Spotify stopping randomly and not re-opening

I've been having the issue that Spotify is stopping when I open it sometimes. It usually happens only after I've opened it and then closed it, but sometimes will happen during the first time I try to open it after I restart my phone, which is the onl...

Regular

I've been having the issue that Spotify is stopping when I open it sometimes. It usually happens only after I've opened it and then closed it, but sometimes will happen during the first time I try to...

Peter__

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

(solved) Tip - Cannot Log in on Android

I can only listen to Spotify offline on my Kindle Fire. I have downloaded music and Spotify would bring us the Brwse. Now..it has now begun requiring a login which I cannot do offline. so no music except my purchased CDs. Any suggestions?? It is usel...

Newbie

I can only listen to Spotify offline on my Kindle Fire. I have downloaded music and Spotify would bring us the Brwse. Now..it has now begun requiring a login which I cannot do offline. so no music ex...

Peter__

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

premium not working android

i need help!so i got the premium, but it still says free! why?ive tried everything and its not working

Newbie

i need help! so i got the premium, but it still says free! why? ive tried everything and its not working

Peter__

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

facebook you little demon

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password to my old account. Second problem is that i cant p...

Newbie

My problem is that i had an old free account for spotify and i connected my facebook account to it and now i have a new premium but i cant connect my facebook to it. I also cant remember the password...

user-removed

Not applicable

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Local Files do not show in my Samsung S5

Hey!I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorites and other playlists... please someone?

Newbie

Hey! I want to know how can i fix my problem, i recently bought a Samsung S5 and when i installed Spotify my local files at my computer do not show in the app, not even the category, only my Favorit...

Rodrigo

Community Legend

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

Spotify Connection

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button it doen't give me any options please help me.

Regular

I have a problem with connecting my phone (Samsung S3) and my computer (Acer Aspire). Both have running Spotify app and under Devices i see my phone. When I play music and press the connection button...

Daniel

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! LG G2 w/ KitKat - No playlists appear or load...

Good evening all, I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in the mobile app. Even having the link shared to me doesn't load anyt...

Visitor

Good evening all,   I just did a factory reset to my LG G2 (AT&T) and did the OTA updates all the way until KitKat. Now when I log-in to Spotify Premium, none of my playlists appear in t...

user-removed

Not applicable

882 Views

4 replies

0 likes

  • 882 Views
  • 4 replies
  • 0 likes

adding/removing albums.

I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.

Casual Listener

I can't add or remove albums from my music in the android app. save button goes green but doesn't actually save.

Daniel

Community Legend

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

The radio option has disappeared

Hello everyone,I'm using the free version of Spotify. Suddenly the radio option has disappeared from the side menu in my app.I'm currently using Samsung Galaxy s3 version 4.3 and the app's version is 1.4.0.631 How can I fix that? I've tried to instal...

Casual Listener

Hello everyone, I'm using the free version of Spotify.  Suddenly the radio option has disappeared from the side menu in my app. I'm currently using Samsung Galaxy s3 version 4.3 and the app's...

Daniel

Community Legend

620 Views

3 replies

0 likes

  • 620 Views
  • 3 replies
  • 0 likes

Umusic add

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

Newbie

I keep get the Umusic add while play and it locks spotify up. I cant play any songs, unless i log out then log back in. I cant afford to up grade to premium. Can anyone help me with this?

kbrooksc

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Tablet version won't let me choose the songs

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just fine. I tried uninstalling and installing again bu...

Visitor

Yesterday, I bought a tablet with Android and supposely, on the tablet version, we're able to choose which song we wanna play, but I can't. I have spotify on my pc and on my iPhone and they work just...

user-removed

Not applicable

1049 Views

4 replies

1 likes

  • 1049 Views
  • 4 replies
  • 1 likes