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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5142 Views

0 replies

6 likes

  • 5142 Views
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  • 6 likes

Spotify doesn't save my place after locking device

Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously paused is no longer playing, and I have to select it aga...

Newbie

Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously pause...

Daniel

Community Legend

394 Views

2 replies

0 likes

  • 394 Views
  • 2 replies
  • 0 likes

How can I get expicit versions of albums?

I can't seem to find a lot of explicit albums, can anybody help me with this? Thank you.

Newbie

I can't seem to find a lot of explicit albums, can anybody help me with this? Thank you.

Daniel

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Audio effect not working on some songs and some playlist

I'm running kitkat 4.4.2 stock ROM on my nexus 4, Spotify 0.7.4.608.g206da179 Audio effect is not working on some songs and some playlist, seems really weird eh? Audio effect works on most of the songs in my old playlist (both streamed and stored for...

Regular

I'm running kitkat 4.4.2 stock ROM on my nexus 4,   Spotify 0.7.4.608.g206da179   Audio effect is not working on some songs and some playlist, seems really weird eh?   Audi...

icedfiend

Newbie

1228 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Artists and albums disappearing

For some reason, most of the artists and albums I have downloaded have disappeared from the artist and album views. I can still access everything from my playlists, but my playlists are long and unorganized so it would be very inconvienient. Spotify ...

Casual Listener

For some reason, most of the artists and albums I have downloaded have disappeared from the artist and album views. I can still access everything from my playlists, but my playlists are long and unor...

skthelegend

Newbie

1293 Views

8 replies

0 likes

  • 1293 Views
  • 8 replies
  • 0 likes

Playlist stops

I have a IPod and playlist stops at the end of some songs. The problem started with a recent update.

Regular

I have a IPod and playlist stops at the end of some songs. The problem started with a recent update.

mrhaymack

Regular

617 Views

6 replies

0 likes

  • 617 Views
  • 6 replies
  • 0 likes

New songs added via spotify mobile to playlist do not appear on desktop playlist, and vice-versa.

I have a playlist that I regularly add music to. Whenever I add new music to it via the mobile app, it doesn't show up inside the same playlist on the desktop version of spotify, and vice-versa (whether online or local). This is very frustrating. I'm...

Casual Listener

I have a playlist that I regularly add music to. Whenever I add new music to it via the mobile app, it doesn't show up inside the same playlist on the desktop version of spotify, and vice-versa (whet...

Atticus_Freeze

Casual Listener

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

Spotify slows down S3

Hi there,Whenever I start spotify on my S3 phone, my phone slows to a crawl. I hate this! it takes forever to open other apps such as facebook etc.Can you help?

Regular

Hi there, Whenever I start spotify on my S3 phone, my phone slows to a crawl. I hate this! it takes forever to open other apps such as facebook etc. Can you help?

kbrooksc

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

My Spotify downloads music everytime I start it

Im a premium user of Spotify for a long time. Recently I got a new android phone and started to download some playlists I Had. The problem is that every time I start the app it always downloads music that was already downloaded. It starts with some s...

Casual Listener

Im a premium user of Spotify for a long time. Recently I got a new android phone and started to download some playlists I Had. The problem is that every time I start the app it always downloads music...

kbrooksc

Community Legend

1495 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

premium doesn't work

i started testing the premium "mode" a few hours ago on my laptop. i thought that i could use this also on my mobile phone but it doesn't work. now my question: what do i have to do to use premium with my mobile phone ? or can i only use it with my l...

Casual Listener

i started testing the premium "mode" a few hours ago on my laptop. i thought that i could use this also on my mobile phone but it doesn't work. now my question: what do i have to do to use premium wi...

kbrooksc

Community Legend

426 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Intrusive or what!!!!!!

The latest android update has become very intrusive, I can understand needing know when the phone is in use buy why does it need to know the remote number that you called? This is absolutely disgraceful behaviour on the part of spotify, it is like mu...

Casual Listener

The latest android update has become very intrusive, I can understand needing know when the phone is in use buy why does it need to know the remote number that you called?   This is absolute...

kbrooksc

Community Legend

895 Views

6 replies

1 likes

  • 895 Views
  • 6 replies
  • 1 likes

Not working on Bq Maxwell Lite 4.1

The app doesn't work on my tablet with the new updates

Casual Listener

The app doesn't work on my tablet with the new updates

Barnir

Newbie

669 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Distortions during playback

Hello, I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole time. I did nothing with it but reducing the CPU's voltage (devic...

Regular

Hello,   I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole tim...

S3cret91

Regular

703 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

spotify stops playing song in random moments

Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug:Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one song. Really annoying. It happens with downloaded songs to...

Casual Listener

Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug: Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one son...

Steffenbeffen

Newbie

1443 Views

7 replies

1 likes

  • 1443 Views
  • 7 replies
  • 1 likes

help please!

On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500

Newbie

On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500

user-removed

Not applicable

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Random 'downloading music' notification.

HelloRecently, my phone will randomly display 'downloading music' in the status bar.I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from my own.This isn't a big deal, more of a minor annoyance!

Visitor

Hello Recently, my phone will randomly display 'downloading music' in the status bar. I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from...

user-removed

Not applicable

1828 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Unable to remove old android version

I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all the time and can't stop the Android app from askin...

Casual Listener

I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all...

ski123

Newbie

926 Views

2 replies

0 likes

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  • 2 replies
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Booting to white screen and will not open APP

I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the white screen so long it will force close the app wi...

Casual Listener

I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the ...

JvdB01

Gig Goer

6973 Views

11 replies

0 likes

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  • 11 replies
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Offline music and Last FM scrobbling

Hi, I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediately due to the "offline" fact but will my scrobbles be pushed once ...

Roadie

Hi,   I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediat...

user-removed

Not applicable

1212 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Won't download all songs on SGS II

I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got to around 77% but won't download anymore. Why is th...

Regular

I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got ...

ahvenan

Music Fan

1901 Views

17 replies

0 likes

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  • 17 replies
  • 0 likes

Solved!! I saved 1500 songs but I don't want them all on my smartphone!

Hi! First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said that... I use to save a lot of artists and entire albums to list...

Visitor

Hi!   First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said th...

dinomight

Spotify Star

3382 Views

5 replies

0 likes

  • 3382 Views
  • 5 replies
  • 0 likes