Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193857 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535040 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438150 Views
565 replies
37 likes
The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone couldn't be synced and all files would be removed. So...
The day before yesterday I started Spotify on my phone. Hadn't done that for a while. Had to login again en then Spotify told me that, since I was logged in on three devices (apparently), my phone co...
Community Legend
1073 Views
3 replies
0 likes
I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app.I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play account to confirm location and have tried clearing the cache....
I have just upgraded from iPhone 5 to Galaxy S5 and cannot install the Spotify app. I live in Isle of Man and the iPhone version worked okay. I have added payment details to my Google play acc...
Community Legend
930 Views
1 replies
0 likes
I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn't find anywhere to save your data. Please, check that your SD card is wor...
I've run into a problem with Spotify on my Android phone. I can't enter the app since yesterday. After uninstalling and reinstalling it, a message like this appears: "We couldn'...
Community Legend
1131 Views
3 replies
0 likes
Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Does anyone know exactly which Spotify release can I i...
Hello everyone, I'm a newbie. I got a Samsung GT-S6500 with Android 2.3.6: I went to Google Play to download Spotify Music app and it says it is no longer compatible with this version of Android. Doe...
Not applicable
20189 Views
3 replies
0 likes
Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on. I believe this is one of the reasons the radio is burning MB...
Hi! So I've been using the radio a bit recently and noticed that the android app will download all the songs I add to "liked from radio" regardless of "download over 2g/3g" being turned on...
Not applicable
612 Views
1 replies
0 likes
Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I can't even put it right in the middle since my screen is 6 wide....
Hi! On my phone (running Android 4.0.4 ICS) I'm using the 4x1 widget, but now that I bought a tablet (running Android 4.4.2 KitKat) I only have a 3x1 widget, which is really small and I ca...
Regular
999 Views
2 replies
0 likes
Type of user: PremiumQuestion: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communication not working?!, push message from Spotify (most of the time) but...
Type of user: Premium Question: Since the last update to spotify 1.2.0534 for my Huawei P6 with Android 4.2.2 LyricsGrabber 1.0.9 does not work anymore on the P6 - inter app communica...
Casual Listener
665 Views
2 replies
0 likes
I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN settings I could try on my home WLAN router?
I need a hint (premium user): in my home WLAN I do have a lot of lags and time outs. In my office wlan I don't have any lags or time outs. Are there any recommended WLAN setting...
Casual Listener
1011 Views
5 replies
0 likes
I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card always gets corrupted and I need to format.Ok so I...
I've been trying to sync spotify library to a 32GB SD card in order to be able to listen to music while I'm offline. Problem is it starts syncing but always stops and throws an error. Then my SD card...
Newbie
1376 Views
3 replies
0 likes
I keep having to format my SD card because the app looses 20Gb of music where is the fix
I keep having to format my SD card because the app looses 20Gb of music where is the fix
Community Legend
1423 Views
10 replies
0 likes
Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, then i synchronize it with my phone and as soon is it finishes...
Hi guys, I have a premium account and i only use my spotify in 2 devices: my phone (Samsung galaxy note3) and my laptop. I download my plyalist in my computer and i click on offline mode, ...
Not applicable
1338 Views
12 replies
0 likes
I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.
I would like to be refuned today charge of $10.59 because I cancelled my subscription!!! Please and thank you.
Community Legend
620 Views
2 replies
0 likes
I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files have all one thing in common . the length info for that track seems sort of mixed up in any...
I found that on all my devices (laptop, android or ipod) that spotify stops after the playback of certain local files . always on the same files , These Files...
Spotify Star
1461 Views
4 replies
0 likes
Hello, unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). Please make it work like the desktop version, because changing th...
Hello, unlike the Linux version the Android app does not remember the sorting of the playlists. Everytime I want to listen to another playlist it's sorted by "Custom" (=chronological). &...
Gig Goer
1964 Views
4 replies
1 likes
Is there anyway i can see my personal messages on my android spotify app?
Is there anyway i can see my personal messages on my android spotify app?
Community Legend
1031 Views
1 replies
0 likes
Hej, Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? Vyshnia
Hej, Spotify Premium does not work on my phone when offline. It stops working out of nowhere as well - I have reported this numerous times but nothing has improved. Could you help me? &n...
Newbie
1117 Views
6 replies
1 likes
I am very frustrated this morning. I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE." However, I did give my credit card information. I was told that no transaction went thr...
I am very frustrated this morning. I tried several times to upgrade to premium in July 2014, and did not appear to be successful -- my account still says, "FREE." However, I d...
Community Legend
345 Views
1 replies
0 likes
Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion
Quiero eliminar mi cuenta, como debo de hacer? Si en la pagina no sale esa opcion
342 Views
0 replies
0 likes
HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists over??
HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists...
Newbie
5840 Views
6 replies
0 likes
Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes
Had to uninstall the app as it keeps crashing the phone, can get past the log in screen but then it just crashes
370 Views
0 replies
0 likes
