Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
114049 Views
26 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
229304 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
588054 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
483631 Views
580 replies
42 likes
Is there anyway to choose a song on my desktop spotify and have it play to my adroid app? The reverse is quite simple, but there doesn't seem to be a way to choose a playback device from the desktop version.
Is there anyway to choose a song on my desktop spotify and have it play to my adroid app? The reverse is quite simple, but there doesn't seem to be a way to choose a playback device from the desktop ...
Community Legend
615 Views
1 replies
0 likes
Se cortan las canciones al escucharlas en el telefono con 3G. Soy de argenbtina... Tengo suscripcion "PREMIUM"... Me doy de baja o solucionan el problema ??
Se cortan las canciones al escucharlas en el telefono con 3G. Soy de argenbtina... Tengo suscripcion "PREMIUM"... Me doy de baja o solucionan el problema ??
Community Legend
1172 Views
3 replies
0 likes
Hello, since a week or so, my spotify app on my phone will not start up. At least, it will start a black screen with the spotfy logo in the top left corner and then the app dies. I already tries reinstalling it a few times, but it does not make any d...
Hello, since a week or so, my spotify app on my phone will not start up. At least, it will start a black screen with the spotfy logo in the top left corner and then the app dies. I already...
Casual Listener
1946 Views
2 replies
0 likes
Spotify crashes whenever I try to use any other app, Waze, Facebook Messenger, Google Navigation. It stops playing, and reboots. The problem is, it didn't use to do that when I first installed it, I was able to do any other activity while listening t...
Spotify crashes whenever I try to use any other app, Waze, Facebook Messenger, Google Navigation. It stops playing, and reboots. The problem is, it didn't use to do that when I first installed it, ...
Community Legend
1975 Views
2 replies
0 likes
Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any work around to be able to sign into your premium mobi...
Originally signed up for desktop Spotify through Facebook a few years back. I now only use your mobile version, and no longer use Facebook and would like to delete it off of my phone. is there any wo...
Not applicable
1425 Views
6 replies
0 likes
I am a prenium sub and was wondering, in some of my playlists I have the same song across more then 1 playlist. I then sync this offline to my phone, would it download the same song twice for each playlist? Which in turn makes it use more space? Or w...
I am a prenium sub and was wondering, in some of my playlists I have the same song across more then 1 playlist. I then sync this offline to my phone, would it download the same song twice for each pl...
Casual Listener
755 Views
2 replies
0 likes
Hi, How can I get rid of the notification on my phone when I play music on something that's not my phone ? Annoying "feature".
Hi, How can I get rid of the notification on my phone when I play music on something that's not my phone ? Annoying "feature".
Community Legend
595 Views
2 replies
0 likes
I didn't have a problem until my phone updated to 4.4.4 android. I only get the controls on the lock and system tray.I uninstalled and reinstalledcleared cache and data and reinstalled again.Nothing gives me control over the music within the app whic...
I didn't have a problem until my phone updated to 4.4.4 android. I only get the controls on the lock and system tray. I uninstalled and reinstalled cleared cache and data and reinstalled again. ...
Community Legend
918 Views
3 replies
0 likes
Hey there. If you have Samsung Galaxy S 4 Mini, please take a look at settings and download an update... Spotify after that GORGEOUS! Thank you everyone.
Hey there. If you have Samsung Galaxy S 4 Mini, please take a look at settings and download an update... Spotify after that GORGEOUS! Thank you everyone.
575 Views
0 replies
0 likes
Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me back to the home screen. any help? also, i have bee...
Hey guys, I have spotify premium and it's on my htc incredible. I've had it for over six months, but recently i've been having problems. When i press the icon, the screen turns black, then brings me ...
Newbie
8347 Views
14 replies
0 likes
I've got the latest versions of Spotify on my Windows laptop and Android phone. Both on the same WiFi network and logged in with my premium account. Windows Firewall is off. On the laptop, I can see "Connected to HTCONE" on the devices list. But my p...
I've got the latest versions of Spotify on my Windows laptop and Android phone. Both on the same WiFi network and logged in with my premium account. Windows Firewall is off. On the ...
Community Legend
1312 Views
1 replies
0 likes
I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I did this, even formatted the SD card). However, no...
I have recently done a factory reset on my phone. Then it started to malfunction. At first it re-downloaded my offline playlists every time I started up spotify. People recommended a clean install (I...
Casual Listener
921 Views
2 replies
0 likes
I thiught my aux was messed up cause it was only playing through one side but I turned pandora on and it works just fine. Im canceling my subscription if its not fixed
I thiught my aux was messed up cause it was only playing through one side but I turned pandora on and it works just fine. Im canceling my subscription if its not fixed
Community Legend
687 Views
1 replies
0 likes
Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage.I've spent some time searching for an answer but i can only find out how to do it the other way around.I have tried manually moving the cache files from sd...
Hello, i'm trying to figgure out how to move my offline songs from my sd card to phone storage. I've spent some time searching for an answer but i can only find out how to do it the other way around...
Casual Listener
2011 Views
5 replies
0 likes
I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not sync on the phone. I have even tried making a playlist...
I hav ebaout 60 local files that I have been successful in adding to spotify on the windows computer... but when I go to my playlist, and select the "Available Offline" button, those files do not syn...
Not applicable
1401 Views
6 replies
0 likes
So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not available on Spotify on my mobile device. I did this with m...
So I'm having a bit of a problem here, I know there is the ability to add songs from your local files to your Spotify playlists and I'm trying to accomplish this so I can listen to songs not availabl...
Regular
1342 Views
4 replies
0 likes
I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago. Now whenever I download music to my HTC One M8 it says it is downloaded until i lose ser...
I've had spotify premium for a year now and have never had any issues streaming or downloading music on my HTC One M8 or previous phons before about a month ago. Now whenever I download mus...
Community Legend
446 Views
1 replies
0 likes
First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When you are on a tablet, you can do as much as you can o...
First, I just want to say that I love spotify and I use it pretty much 24/7. However, I don't understand why when you are on your cell phone, you don't have unlimited skips if you are on wifi. When y...
Community Legend
823 Views
1 replies
0 likes
Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years and am very close to taking my business elsewhere....
Everytime I boot the app I get a blank screen and can't do anything but hit the home key and leave. This happens every other month and I am sick of it. I have been a Premium user for at least 2 years...
Community Legend
677 Views
1 replies
0 likes
This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after that nothing loads and soon I get a message saying "...
This just started happening yesterday, I have a Galaxy S4, when I open Spotify there is the typical black backdrop and then in the upper left corner the menu button with the spotify logo, but after t...
Community Legend
1082 Views
5 replies
0 likes
