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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839291 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839291 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13600 Views
  • 1 replies
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  • 13600 Views
  • 1 replies
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Track not available?

Hey,I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."?I'm from germany so this isn't the exact message, but you get my problem. Why is my license ...

  • Casual Listener
  • Hey, I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."? I'm from germany so this isn't the ex...
  • Peter__
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Wifi?

I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like to be able to use my wifi to use it on my phone.

  • Casual Listener
  • I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like...
  • Peter__
  • Community Legend
  • 762 Views
  • 3 replies
  • 0 likes
  • 762 Views
  • 3 replies
  • 0 likes

Spotify crash at startup on my Phone (empty screen)

Hello, Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open the left panel. If I click it the panel opens but it is also empty....

  • Casual Listener
  • Hello,    Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to ope...
  • Manne
  • Casual Listener
  • 885 Views
  • 4 replies
  • 0 likes
  • 885 Views
  • 4 replies
  • 0 likes

Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

Hey there, just like the title says. DescriptionCan't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/ What are the steps you took to get ...

  • Newbie
  • Hey there, just like the title says.   Description Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed ...
  • sir-nathaniel
  • Newbie
  • 357 Views
  • 1 replies
  • 1 likes
  • 357 Views
  • 1 replies
  • 1 likes

Solved!! lastfm doesnt work with new update and weird playback issues

HiI get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview release. Also last. Fm scrobbling doesn't work, when I e...

  • Casual Listener
  • Hi I get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview r...
  • Tomash_Serpant
  • Casual Listener
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Some songs that are in offline mode don't play

So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and the song says it's downloaded but it just doesn't pl...

  • Newbie
  • So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and t...
  • 418 Views
  • 0 replies
  • 2 likes
  • offline mode
  • 418 Views
  • 0 replies
  • 2 likes

This Track is Not Available - LG Optimus L9

Hi- I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out. When I highlight the track a message pops up at the bottom of my phone's screen s...

  • Newbie
  • Hi-   I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out.  When I highligh...
  • ninaj
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Lockscreen controls appears once in twenty !

Hi, Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic... I have a rooted Google/LG Nexus 4 (with Paranoid Android), I don't think that my phone is the problem, because I...

  • Regular
  • Hi,   Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic...   I have a rooted Google/LG Nexus 4 (with Par...
  • Stekern
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

No sound on htc one s

DescriptionPlease describe the problemNo sound when playing spotify. What are the steps you took to get to the error/issue?(We need to know what you are doing so we can do the exact same to try and get the same error)1. Entered Spotify app2. Found an...

  • Regular
  •   Description Please describe the problem No sound when playing spotify.   What are the steps you took to get to the error/issue? (We need to know what you are doing so we can d...
  • thebeauti
  • Casual Listener
  • 1313 Views
  • 7 replies
  • 0 likes
  • 1313 Views
  • 7 replies
  • 0 likes

Spotify has stopped working on HTC One VX

My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a blank page that says Spotify. This is so unfair! The...

  • Casual Listener
  • My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a b...
  • blessedbe
  • Casual Listener
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Even after updates its still NOT SYNCING MY LOCAL FILES!!!!!!

my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one. any ideas?? I have noticed that the one it connects on is a WPA2-personal while the one its not connecting to is a WPA-Perso...

  • Gig Goer
  • my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one.       any ideas??   I have noticed that the one...
  • 143 Views
  • 0 replies
  • 1 likes
  • 143 Views
  • 0 replies
  • 1 likes

Android phone as remote for IOS spotify app?

Hi, I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display. Sometimes I feel the need to be able to skip tracks without getting up. No problem you say? Sadly, the only thing I can use as remote is my Samsung...

  • Roadie
  • Hi,   I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display.   Sometimes I feel the need to be able to skip tracks without getting up. No pro...
  • 554 Views
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  • 554 Views
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I have to download songs over and over

Since the last update I've had to download my music again two times over the coarse of about two weeks or so. All of a sudden my playlists just seem to un-downloaded themselves for no apparent reason, and it's really driving me crazy. Is anyone else ...

  • Casual Listener
  • Since the last update I've had to download my music again two times over the coarse of about two weeks or so. All of a sudden my playlists just seem to un-downloaded themselves for no apparent reason...
  • greenstacker
  • Newbie
  • 295 Views
  • 5 replies
  • 0 likes
  • 295 Views
  • 5 replies
  • 0 likes

Mobile spotify for Android, keeps trying to ad facebook.

Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in with fb and it tries to make me opt to share the music I listen to wi...

  • Music Fan
  • Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in  with fb and ...
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Can't play music on android tablet

Hi, I've upgraded to premium account and can't seem to play any music on my tablet.It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.

  • Casual Listener
  • Hi,   I've upgraded to premium account and can't seem to play any music on my tablet. It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.
  • licenced
  • Community Legend
  • 1007 Views
  • 4 replies
  • 0 likes
  • 1007 Views
  • 4 replies
  • 0 likes

Reconnect strategy too conservative

I've posted this in the iOS section, but should be in the Android. On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotify's reconnect strategy is way too conservative now, the appl...

  • Casual Listener
  • I've posted this in the iOS section, but should be in the Android.   On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spo...
  • 167 Views
  • 0 replies
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  • 167 Views
  • 0 replies
  • 0 likes

Some songs won't play on my Galaxy S3

DescriptionSome of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist. These particular songs just straight up won't play if I'm in Offline Mode, but once I turn Offline Mode off, they work fine. ...

  • Newbie
  • Description Some of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist.  These particular songs just straight up won't play if I'm in Offli...
  • 1656 Views
  • 0 replies
  • 0 likes
  • 1656 Views
  • 0 replies
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Andriod Search Function

Iv recently switch from the Iphone to an Andriod, on the Iphone Spotify App you could search through your synced songs on your offline playlists but on the Andriod I cant seem to do this am I missing something or doesnt the Andriod App have this feat...

  • Casual Listener
  • Iv recently switch from the Iphone to an Andriod, on the Iphone Spotify App you could search through your synced songs on your offline playlists but on the Andriod I cant seem to do this am I missing...
  • user-removed
  • Not applicable
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

change Storage size

Does anyone knows how to get the storage smaller in android because on windows it can be adjustable?

  • Newbie
  • Does anyone knows how to get the storage smaller in android because on windows it can be adjustable?
  • user-removed
  • Not applicable
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

downloads becoming undownloaded?????

Hi, When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re download the playlists. I have not restarted my phone or anyth...

  • Newbie
  • Hi,   When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re do...
  • JayWhite9
  • Newbie
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Env: prod