Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5327 Views

0 replies

6 likes

  • 5327 Views
  • 0 replies
  • 6 likes

Will not launch

Can't launch app. Galaxy S5Worked fine earlier todayPlease help

Newbie

Can't launch app. Galaxy S5 Worked fine earlier today Please help

Joe

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! why hasn't my subscription been canceled? !

I cancel my subscription 3 months ago and just had to do it again. Why didn't it go through and where is my refund for the three months of no use or app??

Newbie

I cancel my subscription 3 months ago and just had to do it again. Why didn't it go through and where is my refund for the three months of no use or app??

blake

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro

Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro Hope Spotify able to improve on the sound effect that compareable with Poweramp Pro, I love Poweramp Pro sound quality, but Spotify sound quality low compare to Poweramp Pro. Pl...

Regular

Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro Hope Spotify able to improve on the sound effect that compareable with Poweramp Pro, I love Poweramp Pro sound quality, but Sp...

ooiweichean

Regular

1234 Views

2 replies

0 likes

  • 1234 Views
  • 2 replies
  • 0 likes

Offline playlist problem

I own a htc one (m7) before the new UI update I was having a problem free experince with spotify. Since the updates I keep having to re-download my playlists at random times unexpectedly. Paying £5 a month for this serivce is poor

Casual Listener

I own a htc one (m7) before the new UI update I was having a problem free experince with spotify.    Since the updates I keep having to re-download my playlists at random times unexpect...

Joe

Community Legend

556 Views

5 replies

0 likes

  • 556 Views
  • 5 replies
  • 0 likes

Extreme Quality free for everyone?

I'm using kindle fire hdx downloaded from the amazon appstore i found out I'm not the paid member but I can click the extreme quality button. is it really providing extreme quality when i clicked? because it seems nothing different.. and nothing pop-...

Regular

I'm using kindle fire hdx downloaded from the amazon appstore i found out I'm not the paid member but I can click the extreme quality button. is it really providing extreme quality when i click...

Peter__

Community Legend

671 Views

8 replies

0 likes

  • 671 Views
  • 8 replies
  • 0 likes

New Android version scroll bar problem on long playlists

Hi Guys, The new android version is a massive improvement, thanks for that! Although one thing that has changed that is a bit niggling is the scroll bar on long playlists. I have a large offline playlist and I like to use the scroll bar on the right ...

Visitor

Hi Guys,   The new android version is a massive improvement, thanks for that! Although one thing that has changed that is a bit niggling is the scroll bar on long playlists. I have a large o...

rmuk

Newbie

538 Views

2 replies

1 likes

  • 538 Views
  • 2 replies
  • 1 likes

Solved!! Offline Playlists Reset When The App Closes

This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. For a while now my offline playlists have not been updating as they should. When I attempt to download a playlist it will appear to download like no...

Casual Listener

This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. 🙂   For a while now my offline playlists have not been updating as they should. When I ...

Joe

Community Legend

590 Views

3 replies

0 likes

  • 590 Views
  • 3 replies
  • 0 likes

Adding Playlists to My music

Hi, How can I add songs from my friends playlist in My Music on Android? Ninad

Casual Listener

Hi, How can I add songs from my friends playlist in My Music on Android?  Ninad

Joe

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Offline Music After Premium tTial

After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?

Newbie

After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?

smidny

Roadie

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Donde se guarda mi musica?

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

Casual Listener

Donde son guardadas las canciknes q descargo para off line? Porque no puedo verlas en mis archivos del telefono?

lauritaa35

Newbie

526585 Views

35 replies

2 likes

  • 526585 Views
  • 35 replies
  • 2 likes

Solved!! Android Syncing Different Format From Desktop

My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist and with the first character of the group name. My ...

Regular

My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist...

steveyb22602

Regular

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Solved!! login failed thru facebook on android

Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the username or password is incorrect". I can login th...

Casual Listener

Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the...

taba_2000

Casual Listener

2608 Views

3 replies

0 likes

  • 2608 Views
  • 3 replies
  • 0 likes

Can't download playlists

Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to download new playlists, not the ones I had had on offlin...

Newbie

Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to downl...

dinomight

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Lock screen widget problem

I have Sony Xperia Z1 Compact with stock lock screen. Recently I've noticed that the lock screen widget does not show up anymore (technically it does, but in a fraction of second it flickers and disappears). Thanks to another discussion here I unders...

Casual Listener

...peria, however, as we can see from this report: http://community.spotify.com/t5/forums/mobileforumtopicpage/board-id/spotifyandroid/thread-id/30814/ ,the problem itself is with other software as well. A...

lastguru

Casual Listener

2543 Views

1 replies

1 likes

bug report
lock screen
Widget
  • 2543 Views
  • 1 replies
  • 1 likes

availability in Reunion Island

Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so

Newbie

Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so

Peter__

Community Legend

1138 Views

1 replies

0 likes

  • 1138 Views
  • 1 replies
  • 0 likes

Solved!! New 64GB SD Card gets filled almost instantly by Spotify

So I bought a new 64GB Samsung brand card for my Galaxy 3 for the sole purpose of giving spotify a place to shove music. After syncing about 12 tracks it goes from showing 61GB free on my PC to zero. There is still plenty of space on the device, and ...

Gig Goer

So I bought a new 64GB Samsung brand card for my Galaxy 3 for the sole purpose of giving spotify a place to shove music.  After syncing about 12 tracks it goes from showing 61GB free on my PC to...

Joe

Community Legend

3979 Views

13 replies

0 likes

  • 3979 Views
  • 13 replies
  • 0 likes

Volume is low until I pause and resume.

I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it returns to the full level. If I skip tracks, it will dr...

Casual Listener

I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it retu...

VikingATX

Casual Listener

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Xperia z2, discover Feature disappeared

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Casual Listener

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Daniel

Community Legend

1166 Views

7 replies

0 likes

  • 1166 Views
  • 7 replies
  • 0 likes

Solved!! Switch off notification sound

Is it possible to stop Spotify from generating a notification sound when I get a notification. I don't really want to switch off all my notificaitons - I just want it to do it silently when one is generated (so I don't think I have got a text) Richar...

Music Fan

Is it possible to stop Spotify from generating a notification sound when I get a notification.   I don't really want to switch off all my notificaitons - I just want it to do it silently when on...

RichardCollings

Music Fan

9125 Views

3 replies

1 likes

  • 9125 Views
  • 3 replies
  • 1 likes

Solved!! Always downloading music

I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.

Music Fan

I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.

Joe

Community Legend

9670 Views

8 replies

0 likes

  • 9670 Views
  • 8 replies
  • 0 likes