Android app wont play any songs

[Natalieeeee]

I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.

[Liam]

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@Natalieeeee wrote:

I have a premium account, the desktop application works perfectly fine but for some reason the app of my htc will not play any song at all.

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What happens when you try to play a track?

[Natalieeeee]

If i try to play a track the image for it will load like normal and the time will move on as if it is playing but there is no sound. It isn't a problem with the sound on my phone,  as it works for everything else. 

[Liam]

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@Natalieeeee wrote:

If i try to play a track the image for it will load like normal and the time will move on as if it is playing but there is no sound. It isn't a problem with the sound on my phone,  as it works for everything else. 

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I do get this sometimes. I thought it may have been an issue with my ROM though.

Have you tried reinstalling the app?

Also, ensure your phone isn't silenced at all, and ensure any profile system is disabled 🙂

[Goodman]

Please try the troubleshooting tips in here and let us know what happens.

[licenced · Accepted solution]

Restarting the phone quite often solves this issue. Especially if you have not restarted since installing the app.