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Plan
Free
Country
Germany
Device
Sony Xperia Z1
Operating System
Android 5.1.1
My Question or Issue
Hi, i just have installed Spotify, but it never starts. Immediately after tapping the icon a message pops up: "Leider wurde Spotify beendet." (German for: Unfortunately Spotify closed.) I tried clean reinstall according to the guide: How to fix most issues with android
Still the same problem.
Restarting was the very first thing I tried, that had no effect. I hope it really just starts working someday.
Hey there @lazersharp,
Thank you for reaching out. We're happy to continue help you with this.
Can you perform a clean reinstall of the app to make sure that any old cached files are removed?
If that doesn't do the trick, we recommend that you check your battery optimization. You should be able to check that by going to Phone settings > Battery > Three dots in the top right corner > Battery optimization > Apps > Spotify.
Let us know how everything goes 🙂 We're always one reply away.
Cheers!
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