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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196223 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196223 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538039 Views

78 replies

3 likes

  • 538039 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444196 Views

565 replies

37 likes

Account
Free
  • 444196 Views
  • 565 replies
  • 37 likes

Chromecast connects without me touching anything.

PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can be listening to spotifu while taking a shower or sitting outside and Chromecast will h...

Visitor

Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can be li...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Can't login into account.

PlanFreeCountryBelarusDeviceXiaomi Redmi Note 8Operating System( Android 9) My Question or IssueAfter trying to login via my email address on android client I receiving "no internet" error. I created new account using Facebook and haven't got any err...

Newbie

  Plan Free Country Belarus Device Xiaomi Redmi Note 8 Operating System ( Android 9)   My Question or Issue After trying to login via my email address on android client I receivi...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Can't hear any other audio when Spotify is paused

PlanPremiumCountryGermanyDevicePixel 3XLOperating SystemAndroid 11 (Beta) My Question or IssueHello everybody, thanks for taking the time to read this. My issue is that when I want to, for example, want to listen to an WhatsApp audio message or an In...

Visitor

Plan Premium Country Germany Device Pixel 3XL Operating System Android 11 (Beta)   My Question or Issue Hello everybody, thanks for taking the time to read this. My issue is that when ...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Shuffle only play a fraction of the songs

PlanStudent PremiumCountryUSADeviceOneplus 7TOperating SystemAndroid Oxygen OS 10.0.12My Question or IssueI have a lot of songs marked as "Liked songs", but the shuffle button only queues a small fraction of it.After testing, just by playing songs in...

Casual Listener

Plan Student Premium Country USA Device Oneplus 7T Operating System Android Oxygen OS 10.0.12 My Question or Issue I have a lot of songs marked as "Liked songs", but the shuffle button only ...

KillMartin

Casual Listener

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
  • 0 likes

Buttons dont work

PlanPremiumCountryGermanyDeviceOne Plus 7Operating SystemAndroid 10 My Question or IssueSometimes, when I click on buttons to play a song, the button doesnt work. I have to restart the app which is very annoying. Please help!

Visitor

Plan Premium Country Germany Device One Plus 7 Operating System Android 10   My Question or Issue Sometimes, when I click on buttons to play a song, the button doesnt work. I have to r...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

App does not recognize the song that is currently playing. The display is stuck on a previous song.

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueApp displays the same song all the time, even when another song starts.

Casual Listener

Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue App displays the same song all the time, even when another song starts.  

Sebje00

Gig Goer

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Connected devices not appearing in Spotify - Bose Speaker

Does anyone know why all of a sudden the devices that were connected and working great are now not. I don't get my Bose Soundbar 500 or Laptop appearing in 'Connected Devices'.It's really frustrating. Device(iPhone 8, Samsung Galaxy 9, Macbook Pro la...

Visitor

Does anyone know why all of a sudden the devices that were connected and working great are now not.   I don't get my Bose Soundbar 500 or Laptop appearing in 'Connected Devices'. It's really ...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Unwanted alarms

PlanFree/PremiumCountryUSASamsung Galaxy S20Operating SystemAndroid My Question or IssueI recently installed Spotify. I was asked if I wanted to add wake up happy music, which I accepted. Now, Spotify plays wake up music every morning at 7am. I check...

Newbie

Plan Free/Premium Country USA Samsung Galaxy S20 Operating System Android   My Question or Issue I recently installed Spotify. I was asked if I wanted to add wake up happy music, which ...

SaraC1

Casual Listener

10886 Views

5 replies

1 likes

  • 10886 Views
  • 5 replies
  • 1 likes

I can not open Spotify

Device : Samsung Galaxy 9 Operating System : Android 10 (One UI 2.1) My Question or IssueOnly display the startup screen with the logo, and it's gone.I'm reinstalled, tried old version, the issue just still here.Please fix it.

Visitor

Device : Samsung Galaxy 9 Operating System : Android 10 (One UI 2.1)   My Question or Issue Only display the startup screen with the logo, and it's gone. I'm reinstalled, tried old versi...

339 Views

0 replies

1 likes

Andorid 10
Galaxy S9
  • 339 Views
  • 0 replies
  • 1 likes

Song is playing can't here the sound of it

PlanFreeCountryIndiaDevice Oppo f1fOperating SystemAndroid 5.1.1 My Question or IssueSong is playing can't here the sound of it , so everytime I have to Play and pause to listen a song ,and it's so annoying , please fix this bug

Visitor

Plan Free Country India Device  Oppo f1f Operating System Android 5.1.1   My Question or Issue Song is playing can't here the sound of it , so everytime I have to Play and pause t...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Lagging on android. App version 8.5.72.800

PlanPremiumCountryPoland Device(Xiaomi Redmi 4A)Operating System(Android 7.1.2 MIUI Global 10.2.3) My Question or IssueThere is two ways to observe this issue:First:1. Add tu Library album with many tracks. For example Max Richter - Sleep (204 tracks...

Visitor

Plan Premium Country Poland   Device (Xiaomi Redmi 4A) Operating System (Android 7.1.2 MIUI Global 10.2.3)   My Question or Issue There is two ways to observe this issue: First:...

421 Views

0 replies

0 likes

problem
  • 421 Views
  • 0 replies
  • 0 likes

Headphones Skop Shortcut No Longer Working

As of today the skop shortcut for headphones (two button presses) no longer works. Someimtes one press pauses a song, but not like it's supposed to.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS ...

Visitor

As of today the skop shortcut for headphones (two button presses) no longer works. Someimtes one press pauses a song, but not like it's supposed to. Plan Free/Premium Country   Device (iPh...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Spotify error Not connected to the Internet

I´m a premium member. I´ve changed my mobile and the new one is a Xiaomi Redmi Note 8. The only problem I´ve found until now is that when I try to find an artist or songs an eeror message appears saying that "You have not connection, try again" but I...

Visitor

I´m a premium member. I´ve changed my mobile and the new one is a Xiaomi Redmi Note 8. The only problem I´ve found until now is that when I try to find an artist or songs an eeror message appears say...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Conexiones de Spotify

Cuando conecto mi Samsung galaxy watch active a mi Xiaomi note 9, me queda una notificación en barra que dice Conexiones de Spotify. La cuál me prohíbe de quitarla y además de lograr usar Spotify offline en el reloj

Visitor

Cuando conecto mi Samsung galaxy watch active a mi Xiaomi note 9, me queda una notificación en barra que dice Conexiones de Spotify. La cuál me prohíbe de quitarla y además de lograr usar Spotify off...

437 Views

0 replies

0 likes

Galaxy Watch
  • 437 Views
  • 0 replies
  • 0 likes

Spotify has started playing a random playlist (Sleep) at 9pm every evening.

PlanPremiumCountryUKDeviceSamsung S20+Operating SystemAndroid 10 My Question or IssueFor the last week Spotify has started playing a random playlist (Sleep) at 9pm every evening. I haven't subscribed to the playlist and have never used sleep mode. I ...

Casual Listener

Plan Premium Country UK Device Samsung S20+ Operating System Android 10   My Question or Issue For the last week Spotify has started playing a random playlist (Sleep) at 9pm every...

dinomight

Spotify Star

1645 Views

3 replies

0 likes

  • 1645 Views
  • 3 replies
  • 0 likes

Local Files not available on Android.

(I'll try to explain the best I can but I'm french and I might make some mistakes)So, I've seen this issue many, many times in many, many different topics, and yet no solutions.My problem is that I can't synchronize local files from my computer to my...

Visitor

(I'll try to explain the best I can but I'm french and I might make some mistakes) So, I've seen this issue many, many times in many, many different topics, and yet no solutions. My problem is that...

Crazy-Maisy

Roadie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pick and play playlists suddenly shuffle play only

PlanFreeCountryU.S.A.DeviceSamsung Galaxy S20 All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 20th. This has happened previously but was fixable by simply quitting and...

Casual Listener

Plan Free Country U.S.A. Device Samsung Galaxy S20   All of my "pick and play" playlists (daily mixes, summer rewind, etc.) have suddenly reverted back to shuffle play only as of Aug. 20t...

irene135

Casual Listener

1938 Views

2 replies

0 likes

Android
Daily Mixes
Free
Mobile
  • 1938 Views
  • 2 replies
  • 0 likes

suggested songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android OreoI am so annoyed, every single time I olay my liked songs, it plays suggested songs even after I deleted them, can we get a setting t...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo I am so annoyed, every single time I olay my liked songs, it...

426 Views

0 replies

0 likes

Yes
  • 426 Views
  • 0 replies
  • 0 likes

Download or Bluetooth car radio

PlanPremiumCountryNetherlandsDeviceHuawei Mate 20, Junsun Suzuki Swift Android radio.Operating SystemPhone: Android 10, Radio: Android 9 My Question or Issue Hello everyone, IssueI recently installed Spotify onto my android radio. I started downloadi...

Visitor

Plan Premium Country Netherlands Device Huawei Mate 20, Junsun Suzuki Swift Android radio. Operating System Phone: Android 10,  Radio: Android 9   My Question or Issue   Hel...

535 Views

0 replies

0 likes

bluetooth
car radio
  • 535 Views
  • 0 replies
  • 0 likes

Behind the lyrics feature not working

PlanPremiumCountryIndiaDeviceOnePlus 7tOperating SystemAndroid 10 My Question or IssueBehind the lyrics feature is not working on my account. I tried it on several cellphones. It is working on other people's account but when I login with mine there's...

Visitor

Plan Premium Country India Device OnePlus 7t Operating System Android 10   My Question or Issue Behind the lyrics feature is not working on my account. I tried it on several cellphones...

351 Views

0 replies

2 likes

  • 351 Views
  • 0 replies
  • 2 likes