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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387949 Views

545 replies

34 likes

Account
Free
  • 387949 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8045 Views

0 replies

7 likes

  • 8045 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify doesn't start on Samsung S9

PlanPremiumCountryPoladnDeviceSamsung Galaxy S9 - SM-G960FOperating SystemAndroid 10 / OneUI 2.1 After the factory reset of the phone Spotify doesn't start.I have try all the suggestion - disable the batery optymalization- allowing storage- allowing ...

Casual Listener

Plan Premium Country Poladn Device Samsung Galaxy S9 - SM-G960F Operating System Android 10 / OneUI 2.1  After the factory reset of the phone Spotify doesn't start. I have try all the...

Elena

Moderator

1472 Views

3 replies

0 likes

Android
Android 10
s9
  • 1472 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Podcast error / can't download

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDeviceLG G4Operating SystemAndroidMy Question or IssueMy music is working as usual, but when I go to my library ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device LG G4 Operating System Android My Questi...

Gpn005

Casual Listener

19091 Views

8 replies

0 likes

Podcasts
  • 19091 Views
  • 8 replies
  • 0 likes

Can I insert music downloaded from Spotify to InShot?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am an iOS user, and I use InShot to edit videos. However, it is impossible to insert music ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am an...

BellaGorden

Regular

9994 Views

1 replies

0 likes

  • 9994 Views
  • 1 replies
  • 0 likes

Can't swich storage location

Hello,since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately.When I click on storage, the next menu appears for a second, then it crashes.I t...

Casual Listener

Hello, since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately. When I click on storage, ...

Joel-M

Composer

723 Views

3 replies

2 likes

  • 723 Views
  • 3 replies
  • 2 likes

Login problem saying OFFLINE

Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again.I am using Galaxy S8, Android version 9, One UI 1.0, also my region have been set as USA. ...

Visitor

Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again. I am using Galaxy S8, Android version...

vlodek

Visitor

534 Views

1 replies

1 likes

logged out
  • 534 Views
  • 1 replies
  • 1 likes

keeps playing without sound after phone call

keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call.PlanPremiumCountryturkey Devicexaomi mi a3Operating ...

Visitor

keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call. ...

Joel-M

Composer

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't download my local files

PlanPremiumCountryBrazilDeviceMotorola MotoG8Operating SystemWindows 10 Home Single Language My Question or IssueSo, this method to get your music files in the mobile version of the app is not new to me, I used to do it frequently a long time ago but...

Casual Listener

Plan Premium Country Brazil Device Motorola MotoG8 Operating System Windows 10 Home Single Language   My Question or Issue So, this method to get your music files in the mobile version...

Lucas_Gui

Casual Listener

1549 Views

3 replies

1 likes

  • 1549 Views
  • 3 replies
  • 1 likes

Not entering car mode automatically with my device

Spotify does not enter car mode when it connects to the bluetooth FM adapter I have in my car. How do I tell Spotify that it should switch into car mode whenever my Android phone connects to it? Surely it should be as simple as choosing the device fr...

Casual Listener

Spotify does not enter car mode when it connects to the bluetooth FM adapter I have in my car.  How do I tell Spotify that it should switch into car mode whenever my Android phone connects to it...

Combatter

Casual Listener

2726 Views

2 replies

4 likes

  • 2726 Views
  • 2 replies
  • 4 likes

Found a solution to virtually all Samsung Galaxy S6 Tablet I have been having.

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much. I realized that on my tablet, my Time & Date was (for whatever reason) 2 hours ahead of my actual time zone (and time zone ...

Casual Listener

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much.      I realized that on my tablet, my Time & Date ...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution UI changes do not happen on my older Spotify account

CountryBelgiumDeviceSamsung Galaxy a50Operating SystemAndroid 10 Hi! I was lately thinking about those UI changes happend at the beginning of the year. I still don't have it on my account, so I tried making another account. That new account actually ...

Casual Listener

    Country Belgium Device Samsung Galaxy a50 Operating System Android 10     Hi!   I was lately thinking about those UI changes happend at the beginning of the y...

Mihail

Spotify Legend

1910 Views

3 replies

0 likes

  • 1910 Views
  • 3 replies
  • 0 likes

Superuser Contribution More Recently Played

This applies mostly to Android, but a little bit to the desktop as well. How do I see more than 12 items in the Recently Played tab? I'm coming from Google Play Music and so far I find Spotify to be incredibly limiting. The main way I would usually l...

Visitor

This applies mostly to Android, but a little bit to the desktop as well.   How do I see more than 12 items in the Recently Played tab?   I'm coming from Google Play Music and so far I f...

Mihail

Spotify Legend

1619 Views

2 replies

0 likes

  • 1619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stopped while opening YoWhatsApp?

PlanFree/PremiumCountry Device(Android 9, Xiaomi k20 pro) My Question or IssueI am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhatsApp Messages-Tone to "none" but this leads to Spotify crashing when I receiv...

Casual Listener

Plan Free/Premium Country   Device (Android 9, Xiaomi k20 pro)   My Question or Issue I am using Spotify while working in conjunction with my Bluetooth headset. I have set my YoWhat...

TriciaThornton

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Volume through "connect to device" Bug

PlanFreeCountryEcuador My phone: OnePlus 5T Version: Android 10 Playing a song from my phone to an Amazon Echo through the "connect to a device" feature does not let me control the volume of said speaker how it's supposed to. (Check detailed explanat...

Newbie

  Plan Free Country Ecuador     My phone: OnePlus 5T   Version: Android 10   Playing a song from my phone to an Amazon Echo through the "connect to a device" featu...

Mihail

Spotify Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Group session is Premium only but I have premium

PlanPremium DuoCountryRomaniaDeviceSamsung Galaxy J5Operating SystemAndroid Pie My Question or IssueI got "Group session is Premium only (for now)" but I have Premium Duo.

Newbie

Plan Premium Duo Country Romania Device Samsung Galaxy J5 Operating System Android Pie   My Question or Issue I got "Group session is Premium only (for now)" but I have Premium Du...

Noah

Spotify Star

4039 Views

1 replies

1 likes

  • 4039 Views
  • 1 replies
  • 1 likes

Superuser Contribution syncing playlists

PlanPremiumCountryUSADeviceGalaxy Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI noticed recently that some of my songs are greyed out on my phone, but they are not on my desktop I want to sync the playlists but I cant ...

Music Fan

Plan Premium Country USA Device Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I noticed recently that some of my songs are greyed out on ...

Elena

Moderator

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution app do not work

PlanFree/PremiumCountryUKDevicexiaomiOperating SystemandroidMy Question or IssueHi everyone,Long time ago I open a spotify account. I cant open my account through my phone. Always tell me that I am offline or not connected. but I can connect through ...

Visitor

Plan Free/Premium Country UK Device xiaomi Operating System android My Question or Issue Hi everyone, Long time ago I open a spotify account. I cant open my account through my phone. Always...

Elena

Moderator

515 Views

2 replies

1 likes

  • 515 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked songs list dissapeared

PlanPremium for StudentsCountryMexicoDeviceSamsung Grand PrimeOperating SystemAndroid MarshmallowHi! This past week I've been having troubles with the Liked songs list, it just dissapeared and when I rap on it the app closes. The songs that should be...

Casual Listener

Plan Premium for Students Country Mexico Device Samsung Grand Prime Operating System Android Marshmallow Hi! This past week I've been having troubles with the Liked songs list, it just dissap...

ValeNuñez

Casual Listener

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Messing with quality messed up songs

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

Visitor

Ok so I turned the sound quality up to high and now all my songs are messed up. I can't hear the drums in any of the songs like I could before is there anyway to fix this issue?

user-removed

Not applicable

1014 Views

2 replies

0 likes

  • 1014 Views
  • 2 replies
  • 0 likes

Why can't I see the tracklists on certain albums

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not.Thank you!   

Visitor

I'm using Premium but this wasn't an issue yesterday. It's not that big of a problem but I thought I'd ask if theres a solution for this or not. Thank you! 🙂    

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Offline Playlist for Nvidia Shield

PlanPremiumDeviceNvidia Shield Operating SystemAndroid Oreo My Question or IssueI've been using Spotify for years and was always happy with the functionality on my desktop or mobile phones. I recently purchased a nvidia shield, that is now acting as ...

Casual Listener

Plan Premium Device Nvidia Shield  Operating System Android Oreo   My Question or Issue I've been using Spotify for years and was always happy with the functionality on my desk...

Snowhecht

Casual Listener

1680 Views

2 replies

1 likes

local file
Nvidia shield
shield tv
  • 1680 Views
  • 2 replies
  • 1 likes