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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7057 Views
  • 39 replies
  • 16 likes
  • 7057 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861873 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861873 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22634 Views
  • 3 replies
  • 0 likes
  • 22634 Views
  • 3 replies
  • 0 likes

Overlaying other apps [Android]

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 StarOperating SystemAndroid PIMy Question or IssueWhenever I exit Spotify and open another app, spotify quits and I have all permissions enabled. When I open Spotify, I receive a pop-up saying "Please ena...

  • Casual Listener
  •   Plan Premium Country U.S. Device Samsung Galaxy J7 Star Operating System Android PI My Question or Issue Whenever I exit Spotify and open another app, spotify quits and I have all pe...
  • 337 Views
  • 0 replies
  • 0 likes
  • Technical Issues
  • 337 Views
  • 0 replies
  • 0 likes

Technical issues

PlanFree/PremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Downloaded, but not streamable tracks won't play

Never mind, solved it IT Crowd style by simply switching the download toggle off and on again. ---Plan: PremiumCountry: The NetherlandsDevice: Sony Xperia XZ Premium (G8141)Operating System: Android 9 My Question or Issue:I added some files that are ...

  • Casual Listener
  • Never mind, solved it IT Crowd style by simply switching the download toggle off and on again.  --- Plan: Premium Country: The Netherlands Device: Sony Xperia XZ Premium (G814...
  • 336 Views
  • 0 replies
  • 0 likes
  • Downloaded tracks
    non streamable tracks
  • 336 Views
  • 0 replies
  • 0 likes

Song Repeats

I have the Premium plan on an Android phone and recently noticed that whenever I have my songs on Shuffle, theres about 40 or 50 songs that will play and it'll just loop those songs. I don't have it in a playlist it's just when I'm playing out of my ...

  • Casual Listener
  • I have the Premium plan on an Android phone and recently noticed that whenever I have my songs on Shuffle, theres about 40 or 50 songs that will play and it'll just loop those songs. I don't have it ...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Solved!! Offline quality syncing / changing

I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically redownload each saved for offline song in the higher qualit...

  • Casual Listener
  • I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically redownlo...
  • brotherj4mes
  • Casual Listener
  • 3491 Views
  • 8 replies
  • 10 likes
  • quality
    quality sync
  • 3491 Views
  • 8 replies
  • 10 likes

Solved!! Music playing randomly when I did not press play?

PlanFreeCountryAustraliaDevice(Samsung Galaxy S10)Operating System(Android Pie.) My Question or IssueNeed help I have a Samsung Galaxy S10 and for some reason music starts that I have not and will not Listen to, I have hit the pause button and than i...

  • Casual Listener
  • Plan Free Country Australia Device (Samsung Galaxy S10) Operating System (Android Pie.)   My Question or Issue Need help I have a Samsung Galaxy S10 and for some reason music starts th...
  • Emilia_8
  • Community Legend
  • 1510 Views
  • 3 replies
  • 0 likes
  • 1510 Views
  • 3 replies
  • 0 likes

Solved!! Download copyright free music on Android

PlanPremiumMy Question or IssueI have some songs that are 100% copyright free but also they are not in Spotify, so on my dekstop I can listen to them, but I've created a playlist and downloaded it and it seems like Spotify identifies them as pirated ...

  • Casual Listener
  • Plan Premium My Question or Issue I have some songs that are 100% copyright free but also they are not in Spotify, so on my dekstop I can listen to them, but I've created a playlist and downloaded...
  • clicheusername
  • Gig Goer
  • 1511 Views
  • 3 replies
  • 0 likes
  • Copyright free songs
  • 1511 Views
  • 3 replies
  • 0 likes

Phone [Android] crashes while loggin into Spotify app

PlanPremiumCountryGermanyDeviceLG Thinq7Operating SystemAndroid Pie My Question or IssueI realized I was logged out of the app on my smartphone. I tried to log in again, and my phone just crashed and restarted. I tried again...same outcome. I deleted...

  • Casual Listener
  • Plan Premium Country Germany Device LG Thinq7 Operating System Android Pie   My Question or Issue I realized I was logged out of the app on my smartphone. I tried to log in again, and ...
  • MaiaNashira
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Blocked Artist Still Playable

PlanPremiumCountryU.S.Device(Samsung Galaxy Tab A)Operating System(Android version 5.1.1) My Question or IssueI blocked an artist that I can't stand, but he showed up on my "Daily Drive" playlist, anyway.

  • Roadie
  • Plan Premium Country U.S. Device (Samsung Galaxy Tab A) Operating System (Android version 5.1.1)   My Question or Issue I blocked an artist that I can't stand, but he showed up on my "...
  • 280 Views
  • 0 replies
  • 0 likes
  • Ridiculous
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! One Specific song stops playing at 00:46

PlanPremiumCountryBrazilDeviceXiaomi Redmi 7Operating SystemAndroid My Question or IssueThe song Monarchy of Roses by RHCP is the only song in my library that stops playing at 00:46 always, for a while now (more than a month). I tried cleaning the ca...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Redmi 7 Operating System Android   My Question or Issue The song Monarchy of Roses by RHCP is the only song in my library that stops playing a...
  • Emilia_8
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Bring back find in playlist / Sort menu through pull down.

Since an update a while ago, it's not possible anymore to pull down in any playlist and sort it by... Or find songs on it. Now the only way is to go through the menu, scroll down and find it between other menu points. This is a huge downgrade as it s...

  • Newbie
  • Since an update a while ago, it's not possible anymore to pull down in any playlist and sort it by... Or find songs on it. Now the only way is to go through the menu, scroll down and find it between ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Album Art not shoeing on car multimedia for Android

PlanPremiumCountryIsraelDeviceSamsung Galaxy s10Operating SystemAndroid 9 My Question or IssueHi,I use Spotify on Samsung Galaxy S10, connected to on my car's (Kia Sportage) multimedia via bluetooth.I cannot see album cover of the song that I'm liste...

  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy s10 Operating System Android 9   My Question or Issue Hi, I use Spotify on Samsung Galaxy S10, connected to on my car's (Kia Sportage...
  • ShaySalomon
  • Casual Listener
  • 2658 Views
  • 3 replies
  • 0 likes
  • 2658 Views
  • 3 replies
  • 0 likes

Android suggested song issue

PlanFreeCountryU.S.A.DeviceLG Rebel 4 Operating SystemAndroid OreoMy Question or IssueOn my liked songs playlist, despite having suggested songs off, random somgs keep playing. The only way that this dosent haopen is when i add a new song, amd then o...

  • Casual Listener
  • Plan Free Country U.S.A. Device LG Rebel 4  Operating System Android Oreo My Question or Issue On my liked songs playlist, despite having suggested songs off, random somgs keep pla...
  • Emilia_8
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Issue when Huawei P20 Pro skips track from notification panel disconnects from chromecast audio

PlanPremiumCountryUkDeviceHuawei P20 Pro, chromecast audio Operating System My Question or IssueWhen I cast Spotify from my phone to my chromecast audio the connection drops if I skip tracks from the pull down notification panel, it says something al...

  • Newbie
  • Plan Premium Country Uk Device Huawei P20 Pro, chromecast audio  Operating System     My Question or Issue When I cast Spotify from my phone to my chromecast audio the connec...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

KASMA PROBLEMİ

Huawei p30lite model telefonumda girinçe aşırı derece gecikme yapıyor lütfen yardım edin.

  • Visitor
  • Huawei p30lite model telefonumda girinçe aşırı derece gecikme yapıyor lütfen yardım edin.   
  • 1657 Views
  • 0 replies
  • 4 likes
  • 1657 Views
  • 0 replies
  • 4 likes

Superuser Contribution Is there a way to shuffle across all downloaded playlists while on Android Auto?

I'm testing out a Spotify family plan and I'm finding its features rather lackluster for my use case. I want to pick a bunch of artists I like, download all the songs to my phone, and then when using Android Auto shuffle across all that local music. ...

  • Casual Listener
  • I'm testing out a Spotify family plan and I'm finding its features rather lackluster for my use case. I want to pick a bunch of artists I like, download all the songs to my phone, and then when using...
  • Peter
  • Spotify Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Going offline prevents login

Operating System Android:1- Activate offline mode2- Use the storage management to move data from internal-memory to sd-card3- Wait till the transfer is finished and spotify restartsBUG: Sometimes spotify will ask you to login again into the account, ...

  • Visitor
  • Operating System Android: 1- Activate offline mode 2- Use the storage management to move data from internal-memory to sd-card 3- Wait till the transfer is finished and spotify restarts BUG: Somet...
  • 219 Views
  • 0 replies
  • 0 likes
  • bug
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution No dislike button?

How come there is no option to dislike songs anymore? How do you suppose your AI to become smarter unless you have human input? Give us back the option to dislike songs!

  • Casual Listener
  •   How come there is no option to dislike songs anymore? How do you suppose your AI to become smarter unless you have human input? Give us back the option to dislike songs! 
  • Peter
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 5 likes
  • 503 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Language

PlanFreeCountry DeviceSamsung s8Operating System My Question or IssueI transferred my data from my old s8 to a new one, it went good but the language changed. I checked my language settings and it was still in English.

  • Casual Listener
  •   Plan Free Country   Device Samsung s8 Operating System   My Question or Issue I transferred my data from my old s8 to a new one, it went good but the language changed.&nbsp...
  • lubos
  • Roadie
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Playback Issue: Only plays a song for a few seconds

PlanPremiumUSACountry DeviceMotorola Moto Z3Operating SystemAndroid 9 PDXS29.84-42-3 My Question or IssueI think a new version of Spotify was rolled out. The car view is new to me. Now a song will only play in my 2015 Ram 1500 pickup for a few second...

  • Visitor
  • Plan Premium USACountry   Device Motorola Moto Z3 Operating System Android 9 PDXS29.84-42-3   My Question or Issue I think a new version of Spotify was rolled out. The car view is...
  • 385 Views
  • 0 replies
  • 0 likes
  • Android
    Car
    Ram
  • 385 Views
  • 0 replies
  • 0 likes