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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196216 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196216 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538030 Views

78 replies

3 likes

  • 538030 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

jeetchanchawat

Casual Listener

444166 Views

567 replies

37 likes

Account
Free
  • 444166 Views
  • 567 replies
  • 37 likes

Solved!!Superuser Contribution Playlist and Settings menu missing

PlanPremiumCountry CanadaDeviceSamsung S10 Operating SystemAndroid Oreo My Question or IssueMy playlist and settings menu are missing on the android phone, but show up whe. I look at the same account on a laptopNot sure how to resolve this

Regular

Plan Premium Country  Canada Device Samsung S10   Operating System Android Oreo   My Question or Issue My playlist and settings menu are missing on the android phone,...

Ivan

Spotify Legend

1969 Views

1 replies

0 likes

  • 1969 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify search function stops working constantly

PlanPremiumCountryCanadaDeviceSamsung Galaxy J3 PrimeOperating SystemAndroid 7.0My Question or IssueAs of late, my Spotify premium account stops allowing me to use the search function. I have reinstalled the application several times in order for the...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy J3 Prime Operating System Android 7.0 My Question or Issue As of late, my Spotify premium account stops allowing me to use the searc...

Alex

Spotify Legend

1683 Views

7 replies

1 likes

  • 1683 Views
  • 7 replies
  • 1 likes

My followers count wont update

I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My username is Polishaxe0. I am an artist.

Visitor

I just got spotify for artists August 21st and my spotify all time listeners has went up but my followers my monthly listeners and listeners has not moved. I am on android Samsung galaxy A51. My user...

717 Views

0 replies

0 likes

  • 717 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artists page make the app crash.

PlanPremiumCountryHungaryDeviceSamsung Galaxy A8 2018Operating SystemAndroid 9.0 My Question or IssueWhenever i try to open an artists page, tha app keep crashing. Reinstal, cache delete and things like that dosent help solve the problem.

Visitor

Plan Premium Country Hungary Device Samsung Galaxy A8 2018 Operating System Android 9.0   My Question or Issue Whenever i try to open an artists page, tha app keep crashing. Reinstal, ...

Ivan

Spotify Legend

643 Views

1 replies

1 likes

  • 643 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle play in Premium account

Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order .My Spotify software is up to date on my Android.

Visitor

Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order . My Spotify software i...

Mihail

Spotify Legend

944 Views

4 replies

0 likes

playlist order
  • 944 Views
  • 4 replies
  • 0 likes

Can't log in to Spotify App after reinstall (before it was freezing on settings)

PlanPremiumCountryGermanyDeviceXiaomi Mi 9Operating SystemAndroid 10, MIUI 12 My Question My problem is, that spotify doesn't even start any more. I have reinstalled Spotify, because I couldn't access the Settings menu any more. I was freezing every ...

Newbie

Plan Premium Country Germany Device Xiaomi Mi 9 Operating System Android 10, MIUI 12   My Question  My problem is, that spotify doesn't even start any more. I have reinstalled Spo...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

the lyrics do not appear

PlanPremiumCountryArgentinaDeviceLG Q6 AlphaOperating SystemAndroid My Question I have 2 accounts. One starting session with my email and another with Facebook. by logging in with facebook I can access the lyrics section in the player and with my ema...

Visitor

Plan Premium Country Argentina Device LG Q6 Alpha Operating System Android   My Question  I have 2 accounts. One starting session with my email and another with Facebook. by loggi...

822 Views

0 replies

12 likes

  • 822 Views
  • 0 replies
  • 12 likes

Available devices don't show up

I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds. PlanPremium DeviceRedmi Note 9 Pro, Soundpeats Trueengine SE Operating...

Visitor

I've connected my wireless earbuds. They do function but device available don't show up under the song page. And I also can't switch playback devices between my phone and earbuds.    Plan...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

artist pages not loading on android app

PlanFreeCountryUnited KingdomDeviceHP ChromebookOperating SystemChrome OS My Question or IssueOn my android app whenever I try to open an artist page it says "something went wrong - try again". It makes the app somewhat unusable, is there a fix?

Regular

Plan Free Country United Kingdom Device HP Chromebook Operating System Chrome OS   My Question or Issue On my android app whenever I try to open an artist page it says "something went ...

Billy-J

Spotify Star

1157 Views

10 replies

0 likes

  • 1157 Views
  • 10 replies
  • 0 likes

Liked songs disapeared

PlanFreeCountryFranceDeviceXiaomi mi 9 seOperating SystemAndroid My Question or IssueI just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded the app and connected to my account, and surprise ! All the songs that i have liked...

Visitor

  Plan Free Country France Device Xiaomi mi 9 se Operating System Android   My Question or Issue I just bought a New phone (Xiaomi) on which i wanted to put Spotify. I downloaded...

ThisCommunitySucks

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Pre-installed Spotify refuses to store music on SD card

PlanPremium FamilyCountryUKDeviceSony Xperia XA1 UltraOperating SystemAndroid 8.0.0(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDespite selecting SD card as storage from the settings, Spotify stubbornly insists on downloading music str...

Newbie

Plan Premium Family Country UK Device Sony Xperia XA1 Ultra Operating System Android 8.0.0 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Despite selecting SD car...

410 Views

0 replies

0 likes

SD-card
  • 410 Views
  • 0 replies
  • 0 likes

Multiple issues

When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never. I have 2 different kenwood radios (dnr 476s, dnx773s...

Casual Listener

When I go to launch spotify on either of my vehicles using my kenwood radio interface, the app barely interfaces with the radio. Sometimes it takes 20 seconds, sometimes 5 minutes, sometimes never.&n...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Previous listened to song still displaying

Android 10Pixel 3xlPremium user USA My Question or Issue When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't listening to from another playlist. When I go back to the playlist I was in, I can...

Visitor

Android 10 Pixel 3xl Premium user  USA   My Question or Issue   When I'm playing songs. The music will randomly stop. When I go to the app, it is showing a song that I wasn't li...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

Advertisement

Not actually an Idea but a bug which can help you skip ads on Spotify.It was just reproducible on some devices that I checked, All you have to do is,there is an option on Android Phone's(mine Samsung Galaxy A51) that helps you to turn off all Animati...

Visitor

Not actually an Idea but a bug which can help you skip ads on Spotify. It was just reproducible on some devices that I checked, All you have to do is, there is an option on Android Phone's(mine Sam...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

I cant install Spotify from Google Play Store

PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid 10 My Question or Issue I have a problem with installing Spotify on my mobile mentioned above, it just doesnt show up on google play store when i search it up, and when i try to open ...

Newbie

Plan Premium Country   Device Samsung Galaxy A70 Operating System Android 10   My Question or Issue   I have a problem with installing Spotify on my mobile mentioned above, ...

1069 Views

0 replies

0 likes

  • 1069 Views
  • 0 replies
  • 0 likes

Slowwwwwwwww Spotify

Hi There, For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to network speakers. I thought it could be an issue with my phone an...

Casual Listener

Hi There,   For years I have been struggling with an intensely slow Spotify. It takes up to 5 minutes to load playlists, to search for artists, and takes ages to play songs or connect to netwo...

oliverthompson

Casual Listener

703 Views

3 replies

1 likes

  • 703 Views
  • 3 replies
  • 1 likes

Spefic songs or artists won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, over the last couple of months certain songs by certain artists won't play for me. ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

NOTE9 Spotify do not start

PlanPremiumCountrytaiwanDeviceSamsung Galaxy Note 9 with Samsung KnoxOperating SystemAndroid 10 1st July 2020 Security 我的問題或問題Have now experienced this too. Changed out a broken Note 9 for a new one and Spotify just keep exiting immediately after try...

Newbie

Plan Premium Country taiwan Device Samsung Galaxy Note 9 with Samsung Knox Operating System Android 10  1st July 2020 Security    我的問題或問題 Have now experienced this too. Chang...

Heythatsme

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Spotify abruptly stopped while listening to podcast and doesn't start again to where it has stopped.

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor internet connection make the app stops, but when I...

Casual Listener

Its been a couple of days that when I listened to a podcast that my Spotify will suddenly stopped. The app doesn't even appear on my nofication bar. Like I never opened it. At first I thought my poor...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

All liked songs are gone

PlanPremium (family main account)CountryGermanyDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueI recently got a new phone (s20 ultra) and logged into my Spotify account. all my liked songs were there and everything worked...

Casual Listener

Plan Premium (family main account) Country Germany Device Samsung Galaxy s20 ultra Operating System Android 10   My Question or Issue I recently got a new phone (s20 ultra) and logged ...

Billy-J

Spotify Star

780 Views

3 replies

0 likes

liked
saved
  • 780 Views
  • 3 replies
  • 0 likes