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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5659 Views

0 replies

7 likes

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Superuser Contribution I'm having trouble with the Queue. It's coming back to the song before the one I have added

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

457 Views

1 replies

0 likes

queue
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Solved!!Superuser Contribution Songs Skipping on Samsung Galaxy S8

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S8 My Question or IssueOn my galaxy s8, every other song is skipped. It doesn't matter if it's in an album or playlist, they just refuse to play unless I specifically click on them. I use...

Casual Listener

Plan Premium Country United States of America Device Samsung Galaxy S8   My Question or Issue On my galaxy s8, every other song is skipped. It doesn't matter if it's  in an album o...

Elena

Moderator

1278 Views

1 replies

1 likes

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Problem with the playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and CountrySamsung A30Operating SystemAndroid Oreo My Question or IssueSo i have been facing a problem with the app within a last 3 4 days. T...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and  Country Samsung A30 Operating System Android Oreo   My Question ...

TaTHEj

Composer

317 Views

1 replies

0 likes

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Music Randomly Pausing While Phone Is Locked

Hey there, I was wondering if anyone on here has experienced the same issue? Whenever I have my music playing and my phone has been locked for about 2 to 5 minutes my music will pause at random. This seems to happen intermittently as well. I've gone ...

Casual Listener

Hey there, I was wondering if anyone on here has experienced the same issue? Whenever I have my music playing and my phone has been locked for about 2 to 5 minutes my music will pause at random. This...

Jose_M

Spotify Star

423 Views

1 replies

1 likes

Help
Music pausing
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Superuser Contribution Music keeps pausing randomly when phone is locked (Samsung S20)

Hey there, I was wondering if anyone on here has experienced the same issue? Whenever I have my music playing and my phone has been locked for about 2 to 5 minutes my music will pause at random. This seems to happen intermittently as well. I've gone ...

Casual Listener

Hey there, I was wondering if anyone on here has experienced the same issue? Whenever I have my music playing and my phone has been locked for about 2 to 5 minutes my music will pause at random. This...

Mihail

Spotify Legend

10516 Views

12 replies

0 likes

random pausing
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adding song to multiple playlists and delete a song when you dont want to listen it easily

My Question or Issue ***** very importat I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add the song separately. If possible please change the view and support addi...

Casual Listener

My Question or Issue   ***** very importat   I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add ...

minnak

Casual Listener

453 Views

1 replies

0 likes

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Limited queue issue

PlanPremiumCountryItalyDeviceHonor 9Operating SystemAndroid 9 Pie My Question or IssueI found my queue being bugged when listening to my liked songs.If I play the 1st song and then go to the previous one (while having the repeat album/playlist button...

Visitor

Plan Premium Country Italy Device Honor 9 Operating System Android 9 Pie   My Question or Issue I found my queue being bugged when listening to my liked songs. If I play the 1st song ...

342 Views

0 replies

0 likes

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Get rid of "Kuenstler*innen"

Is there a way to at least set the language to "english" on android app to get rid of this latest "Kuenstler*innen"? It is hurting every time I see this! The desktop app lets me choose between languages, but I cound not find it on android.Thank You!

Gig Goer

Is there a way to at least set the language to "english" on android app to get rid of this latest "Kuenstler*innen"? It is hurting every time I see this! The desktop app lets me choose between langua...

Emilia_8

Community Legend

307 Views

1 replies

0 likes

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Superuser Contribution Next Song Becomes 1st song in Library

I play songs in my liked songs library. However there is something up with a looping piece of code or if statements. Long story short, I play a song far down the list, the queue is correct, next song is the one below the currently playing song. I don...

Casual Listener

I play songs in my liked songs library. However there is something up with a looping piece of code or if statements. Long story short, I play a song far down the list, the queue is correct, next song...

julesmm

Casual Listener

343 Views

2 replies

0 likes

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Loud white noise when listening with wired earphones

PlanPremiumCountryCanadaDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueMy issue is when trying to listen to music through wired earphones on my phone, all I get is loud and unbearable white noise. But when I plug in my earphones w...

Visitor

Plan Premium Country Canada Device Samsung Galaxy S6 Operating System Android   My Question or Issue My issue is when trying to listen to music through wired earphones on my phone, all...

701 Views

0 replies

1 likes

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Spotify not available in watch-only mode? Samsung Active 2

PlanPremiumCountryUKDeviceSamsung S20 / Samsung Active Watch 2Operating SystemAndroid Oreo My Question or IssueHi, I've recently got a Samsung Active Watch 2, but I can't seem to download/find the Spotify app when using the watch in watch-only mode. ...

Visitor

Plan Premium Country UK Device Samsung S20 / Samsung Active Watch 2 Operating System Android Oreo   My Question or Issue Hi,   I've recently got a Samsung Active Watch 2, but I ...

315 Views

0 replies

0 likes

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Superuser Contribution I cant change my Display Name and Picture.When I click na edit profile it only say Find friends. How

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

1134 Views

2 replies

1 likes

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Local File on Spotify Mobile is unplayable

PlanPremiumCountryThailand DeviceSamsung Note 10, LenovoOperating SystemAndroid, Windows 10 My Question or IssueHi, I can't play the local files, which I have on my PC, on my mobile device. I have enabled the local file on my PC. It is working just f...

Visitor

Plan Premium Country Thailand   Device Samsung Note 10, Lenovo Operating System Android, Windows 10   My Question or Issue Hi, I can't play the local files, which I have on my PC...

CouchMountain

Casual Listener

671 Views

1 replies

0 likes

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Superuser Contribution Sign in issue

I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I changed phone this kept happening so I decided to reinsta...

Visitor

I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I change...

Ivan

Spotify Legend

400 Views

1 replies

0 likes

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Superuser Contribution [Mobile][Discover] Artist Feed

I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With this feature you are always up to date.

Visitor

I had a bonus feature. There was a flash symbol next to the setting symbol. When you click on it you can see all the new songs/albums which are published from the artists that you're following. With ...

Peter

Spotify Legend

628 Views

1 replies

1 likes

Mobile
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Spotify lite has stopped working

PlanFreeCountryIndiaDeviceSamsungGalaxy M31 My Question or IssueIt has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's trying to connect then the taskbar stops working. Everything else works ...

Visitor

Plan Free Country India Device SamsungGalaxy M31   My Question or Issue It has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's ...

761 Views

0 replies

0 likes

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Pausa de música.

PremiumBrasilAndroid 9 Samsung A7 2018Meu aplicativo para música sozinha, e acontece o mesmo quando eu uso o aplicativo Lite. Como resolver ira?

Visitor

Premium Brasil Android 9  Samsung A7 2018 Meu aplicativo para música sozinha, e acontece o mesmo quando eu uso o aplicativo Lite. Como resolver ira?

Jose_M

Spotify Star

327 Views

1 replies

0 likes

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Anyone else seeing a new playlist size limit controlling Connect via Android app?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been a premium user for years and I have discovered a new behavior by Spotify Connect ...

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

MattSuda

Spotify Star

559 Views

1 replies

0 likes

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Does the Android app still scrobble to Last.fm?

Plan: PremiumCountry: US Device: Pixel 3Operating System: Android version 10 I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticing that anything played on my Android device doesn't scrobble to Last.fm. ...

Visitor

Plan: Premium Country: US   Device: Pixel 3 Operating System: Android version 10   I have Last.fm account hooked up to my Spotify account to help with scrobbling. However, I'm noticin...

Jose_M

Spotify Star

1015 Views

1 replies

0 likes

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Superuser Contribution downloading songs in bulk

i know there are other threads on this topic, but I have a ? that probably has not been answered before. or maybe so.... I have a samsung phone. there are 2 questions here: 1) how do I download tunes and put them on a local playlist on this phone? an...

Gig Goer

i know there are other threads on this topic, but I have a ? that probably has not been answered before.  or maybe so....   I have a samsung phone.  there are 2 questions here: &nbs...

Peter

Spotify Legend

894 Views

1 replies

0 likes

Music
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