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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
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Creating a Playlist: Bugs

Plan: PremiumCountry: Mexico DeviceMoto Z3 PlayOperating SystemAndroid 9 My Question or IssueWhen I'm creating a long playlist (more than 60h of playtime) I use to start adding songs by artist (alphabetically), and when I finish, I start playing my n...

  • Newbie
  • Plan: Premium Country: Mexico   Device Moto Z3 Play Operating System Android 9   My Question or Issue When I'm creating a long playlist (more than 60h of playtime) I use to start a...
  • 537 Views
  • 0 replies
  • 0 likes
  • Android 10
    bug
    Bug Playlist
    bugs
    Issues
    shuffle
    troubles
  • 537 Views
  • 0 replies
  • 0 likes

Liked and albums didn't show up on my phone

PlanFree/PremiumCountryRussiaDevice(iPhone 6s,)Operating System(iOS 13.3.1, Windows 10 ) My Question or Issueafter transferring a track from apple music, my favorite songs and albums only appeared on my PC, but they are not in my phone. I don't want ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 6s,) Operating System (iOS 13.3.1, Windows 10 )   My Question or Issue after transferring a track from apple music, my favorite ...
  • 346 Views
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  • 346 Views
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Superuser Contribution [Connect] Spotify Connect overriding device control

PlanPremiumCountryUnited StatesDeviceLG V35Operating SystemAndroid Oreo My Question or IssueHey knowledgeable lads, Recently I've been having issues with Spotify Connect on my Android device. I use it mostly to play Spotify over my Amazon Echo (first...

  • Visitor
  • Plan Premium Country United States Device LG V35 Operating System Android Oreo   My Question or Issue Hey knowledgeable lads,   Recently I've been having issues with Spotif...
  • Ivan
  • Spotify Legend
  • 872 Views
  • 1 replies
  • 0 likes
  • 872 Views
  • 1 replies
  • 0 likes

Solved!! Autoplay won't work

PlanPremiumCountryIrelandDeviceSamsung Galaxy A40Operating SystemAndroid For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on multiple occasions and turned it on & off but I have no success.Any help or...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android   For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on m...
  • AdamDamon
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
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Solved!! Mail

СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to register, you receive a message that the email address is not valid and you need to email.com however, I tried to register using: gmail.c...

  • Regular
  •   Страна Russian  устройство Samsung Galaxy a50 Операционная система Android 10   Мой вопрос или проблема when you try to register, you receive a message that the email addre...
  • Slander82
  • Regular
  • 546 Views
  • 1 replies
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  • 546 Views
  • 1 replies
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Solved!!Superuser Contribution Connect

СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to log in to the app, it says that there is no Internet connection, tried to log in using wifi, mobile Internet, and using VPN, nothing help...

  • Regular
  • Страна Russian устройство Samsung Galaxy a50 Операционная система Android 10   Мой вопрос или проблема when you try to log in to the app, it says that there is no Internet connection, ...
  • Slander82
  • Regular
  • 1036 Views
  • 6 replies
  • 0 likes
  • 1036 Views
  • 6 replies
  • 0 likes

Plays on car stereo then reverts to phone

Plan Premium Country AustriaMoto G7 Plus XT1965-3Android 10 QPWS30.61.21.11 security patch level 1 June 2020Spotify 8.5.66.1002Connected to a brand new out of box Kenwood DMX7017DABS Mechless Android Auto compatible double din head unit via brand new...

  • Visitor
  • Plan Premium Country Austria Moto G7 Plus XT1965-3 Android 10 QPWS30.61.21.11 security patch level 1 June 2020 Spotify 8.5.66.1002 Connected to a brand new out of box Kenwood DMX7017DAB...
  • 477 Views
  • 0 replies
  • 1 likes
  • Android Auto.
    Kenwood
  • 477 Views
  • 0 replies
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Superuser Contribution Moving Section Visual Bug

Plan PremiumAustralia DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI found a weird visual bug that pushes down the Made For You section when scrolling through the carousel above it (images attached).

  • Visitor
  • Plan Premium Australia   Device Pixel 4XL Operating System Android 10   My Question or Issue I found a weird visual bug that pushes down the Made For You section when scrollin...
  • Ivan
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Volume cannot be set for connected devices

PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei P30 Pro    Operating System Android 10 EMUI 10.1.0    My Question or Issue If I connect to a other device in the netwo...
  • 415 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    Connected Device
    huawei
    network
    p30 pro
    volume
  • 415 Views
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Solved!! Problem About Artist Page

PlanPremiumCountryTurkeyDeviceXperia XA UltraOperating SystemAndroid 7.0 My Question or IssueWhen I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for so...

  • Casual Listener
  • Plan Premium Country Turkey Device Xperia XA Ultra Operating System Android 7.0   My Question or Issue When I try to open an artist page or album page the mobile application of the Spo...
  • Billy-J
  • Spotify Star
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Pixel 2 - Spotify is trying to play

PlanPremiumCountryThe NetherlandsDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi, I'm still getting a random notification that spotify is trying to play... I've seen that the issue officially has been resolved but it seems not for ever...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device Pixel 2 Operating System Android 10   My Question or Issue Hi,  I'm still getting a random notification that spotify is trying...
  • 310 Views
  • 0 replies
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  • 310 Views
  • 0 replies
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Queue can't be seen or edited

PlanPremiumCountryUKDeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueVery weirdly, since moving from an S9+ to an S20+, the queue option has greyed out. I have tried uninstalling and reinstalling, a clean uninstall and deletio...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S20+   Operating System Android 10   My Question or Issue Very weirdly, since moving from an S9+ to an S20+, the queue option h...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
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Solved!!Superuser Contribution Something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhen I'm offline on some not all albums I get the error message, the album is downloaded and I've tried to log out and in again but nothing works, any ideas?

  • Newbie
  • Plan Premium Country UK DeviceSamsung Galaxy 7 Operating System Android    My Question or Issue When I'm offline on some not all albums I get the error message, the album is downlo...
  • Ivan
  • Spotify Legend
  • 1233 Views
  • 1 replies
  • 0 likes
  • 1233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scroll Behavior Buggy

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My Question or IssueWhen I try to scroll in my albums / artists, whatever I touch on the screen is selected immediately. The effect is I cannot scroll down because when I touch anything, wha...

  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Android 9   My Question or Issue When I try to scroll in my albums / artists, whatever I touch on the screen is selected immedi...
  • Peter
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Can't open "most popular" playlist on an artist's profile

PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...

  • Visitor
  • Plan Free Country Italy Device Huawei PSmart Operating System Android 9.1.0   My Question or Issue I've been having this problem for a while now. When I go to an artist's profile and t...
  • 344 Views
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  • 344 Views
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Suggested songs and previous button

Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...

  • Newbie
  • Macbook pro / Catalina Premium   Hello~  I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to...
  • 352 Views
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  • history
    previous
    suggested songs
  • 352 Views
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Liked songs gone+artists impossible to open

Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems like it doesn't acknowledge any of my liked songs wha...

  • Regular
  • Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems li...
  • SoundShots
  • Composer
  • 593 Views
  • 1 replies
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  • 593 Views
  • 1 replies
  • 0 likes

Spotify PC doesn't show my Liked Songs despite clear installs and cache clears.

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...

  • Regular
  •   Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue   As the title suggests, Spotify PC doesn't show my Liked Songs despite clear ins...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Can't find the Equalizer.

PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...

  • Regular
  • Plan Free   Country Germany   Device Huawei P8 Lite 2017  Operating System Android 8   My Question or Issue I can't find the Equalizer that should be under "Soundquali...
  • Billy-J
  • Spotify Star
  • 3429 Views
  • 5 replies
  • 0 likes
  • 3429 Views
  • 5 replies
  • 0 likes

Не обновляется Радар Новинок

PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.

  • Casual Listener
  • Plan Premium Country Russia Device iPhone xs max Operating System ios 13.5   My Question or Issue Изначально пользовался бесплатной США версией, с появлением в России перешел на premiu...
  • 800 Views
  • 0 replies
  • 3 likes
  • 800 Views
  • 0 replies
  • 3 likes