App crash

yosefo

The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queue

Plan

Premium

Country

Spain

Device

Bq

Operating System

 Android Oreo

 

Reply
5 Replies

Billy-J

Hey @yosefo, and welcome to the community.

Hope you're doing great! 

 

Sorry to hear this. Could you try a clean reinstall of the app? If that doesn't help, please send me a screenshot of any error messages being shown, and let me know what's happening exactly.

 

Keep me posted 🙂 

Billy-JSpotify Star
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yosefo

Thank you in avance.

There is no error Code, the Spotify disappear. It is close after press dots (...) To open the menu

Billy-J

Hey @yosefo.

 

Yes, I understand what you're saying. Did the clean reinstall of the app help? Also, please send me a screenshot of what you're seeing.

 

Let me know how that goes 🙂 

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

yosefo

Reinstall is not the solution.

These are the screenshots1. Choose artist 2. View all EP1. Choose artist 2. View all EP

 

3. Try to add a single to the queue3. Try to add a single to the queue

 

 

Billy-J

Hey @yosefo.

 

Thanks for the screenshots.

Let's try these steps first:

 

  • Try this on another device
  • If the first one didn't help, please try on the same device with another account (maybe one from a friend/family member)
  • Let me know if you're using Spotify connect
  • Try using another internet connection
  • See if it happens with other artists

Let me know what you come up with! 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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