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App crashes when open artists and albums

App crashes when open artists and albums

Plan

Premium

Country

Argentina

Device

Samsung Galaxy J2 Prime

Operating System

Android 6.0.1

 

My Question or Issue

Last week I can't open any album nor artist, only playlists. This happens opening albums/artists in the search and the library and when I try to open them, the app crashes. Web App works fine.

 

Reply
3 Replies

Hey @damongeisst, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. If you're still having trouble, let me know what device this happens on, as well as the current software version.

 

Also, attach a screen recording of what you’re seeing exactly and I’ll take a closer look for you.


Let me know how this goes!

Billy-JSpotify Star
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Hi @Billy-J ... yes I tried the clean unninstall, even updating it, and still. The app version is 8.5.70.868. My android version is 6.0.1

 

P.S.: I have to attatch a .zip file because the forum rejects the file when it is a supported format (.mp4) lol

I have been having the same issue.

When I click on an Artist to go to their Artist Page, the app crashes.

When I click on an Album to go to an album, the app crashes.

 

I just received a new phone and just installed on a new phone (LG G8X ThinQ), and I am having the same crashes as my old phone (LG V20).

 

App Version:  8.5.70.868

 

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