App not loading properly

[benjaniii]

Plan

Premium

Country

United Kingdom

Device

Galaxy S24 running Android 15

My Question or Issue

When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing any playlist, there is lag between playing and the music starting. Likewise, the pause button does not respond until a minute after pressed. The music continues even after all apps are manually closed on the phone.

I have uninstalled, reinstalled, cleared cache, force stopped the app, installed a previous version, restarted phone and none of these have made any difference.

I should add - this happens on WiFi and data so the WiFi isn't the issue. Other apps all work completely fine on the connection. It's been happening for ~12 hours and the app was fine yesterday. It seems to have happened since the phone updated to use Galaxy One UI 7

 

[benjaniii]

Reply removed

[Yordan]

Hi there, @benjaniii,

Thanks for reaching out and kudos for the troubleshooting you've already tried!

In order to check if this is device- or account-related, could you ask someone who uses Spotify (a friend or a relative would do) to log in to their account on your device to see if they'd experience the same behavior? It's also worth logging in on another mobile device, if available.

If you're using a VPN, I'd suggest disabling it.

Let us know how it goes 👍

[McDonald82882]

Having same issue, app is all but useless 

Probably going to cancel premium if this isn't resolved soon, ridiculous at this point, no indication they are even aware of it!

[Gdcuk]

Same issue

[McDonald82882]

Are you going to solve this problem?

Happening on Google pixel 8 ZERO functionality now

Cancelled premium because this is ridiculous been over a week and no sign Spotify are doing anything/ even know about the severity of this.

Tried all of the above and updated app, phone, cleared cache, reinstalled etc.

[Maria]

Hey everyone,

Thanks for reaching out in this thread!

We had a confirmed downtime of the Android app earlier today (more info here). However, this should now be fixed, and it's suggested that users log out from the app and back in again 2 times in row, to sync up any changes. Make sure to give it a try, should the issue look similar to what you're experiencing. 

Outside of this, we are not seeing reports of an established issue with the Android app. So, we would need to investigate your particular cases to get to the bottom of this, should the issue persist.

@benjaniii & @McDonald82882 - just to confirm, did the steps mentioned earlier by @Yordan make any difference? Also, could you check if you're currently using an SD card on your device. If so, does temporarily removing it change anything?

@McDonald82882, it would also be great to know what Spotify version you're currently running! 

@Gdcuk - would you mind letting us know the exact troubleshooting steps you've tried? This include reinstalling the app, clearing cache, logging out/in again twice in a row, different internet connection etc. These details will also help us avoid repeating steps.

Let us know how you get on!