App not working/ constantly loading

[benjaniii]

Plan

Premium

Country

United Kingdom

Device

Galaxy S24 running Android 15

My Question or Issue

When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing any playlist, there is lag between playing and the music starting. Likewise, the pause button does not respond until a minute after pressed. The music continues even after all apps are manually closed on the phone.

I have uninstalled, reinstalled, cleared cache, force stopped the app, installed a previous version, restarted phone and none of these have made any difference.

I should add - this happens on WiFi and data so the WiFi isn't the issue. Other apps all work completely fine on the connection. It's been happening for ~12 hours and the app was fine yesterday. It seems to have happened since the phone updated to use Galaxy One UI 7

 

[Eni]

Hey there @Bkircher1, 

Thanks for getting back to us. 

If you have already tried all the troubleshooting steps @Joan mentioned here, make sure to send us all the info he asked for. We'll take a closer look. 

Cheers!

[b240]

why am i paying you again?

[sdasdadsadsa]

fix this already, i have my samsung galaxy watch 3 for 2 months and this trash app is still broken stuck in the same connecting loop from this old post, i guess i use yt music instead