Announcements

Help Wizard

Step 1

NEXT STEP

App

App

I just got Spotify premium and now.I can't log onto my app
Reply
3 Replies

Hey!


Can you describe the problem a bit more? 

  • Does the app start?
  • If you try to log in, what error message is shown? 
  • Did you enter your correct username / password? 
  • Have you tried reseting your password? 
Wow, what a cool playlist!

I can log into the browser Spotify
But when I log into the app.. it says incorrect username or password. ..but
when I log on the browser it works. I recently got a 6 month subscription
platinum free when I upgraded my rogers plan. but before that I think I was
getting billed for Spotify. Help.

IMO I don't think there is a connection between your new subscription and you not being able to log in, since you can log in on your browser. 

What I can suggest you is to reset your password and try it again. 

Try logging with with either your username or your e-mail.

 

If that also doesn't work, create a bug report on this topic.

Wow, what a cool playlist!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random