Black frozen screen when clicking in the 3 dots

Black frozen screen when clicking in the 3 dots

Each time I want to add a song in a playlist, I click on the 3 dots on the upper right corner of the screen and immediatly my screen got frozen. After some minutes I have to restart the app again. How can I solve this issue? I have tried several times already to downlaod the app again but it does not change anything... I have a Xaomi Redmi note 8 and a spotify premium account. 

Thank you for your help. 

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1 Reply

Hey @eldrou

 

Thanks for posting - we’re here to help!

 

If the Spotify app crashes when clicking on the three-dots menu it's possible you're experiencing an issue that we're currently investigating. We suggest taking a look at this Ongoing Issue thread. You can add your vote by clicking on the +VOTE button and follow the steps under Status Update as well. 

 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any questions. 

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