Can't Play the song i want!

Reply

Can't Play the song i want!

Maatt422
Casual Listener

I can only play random songs,many people said that you need to upgrade to premium or have a tablet,but i've got friends that can choose any song they want without being premium or having a tablet.I have the Moto G.

5 Replies

Re: Can't Play the song i want!

Jordi
Community Legend

Hi there welcome to the community,

You is right that only the Tablet and Desktop version can disable shuffle mode. What devices are your friends using?


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Re: Can't Play the song i want!

Maatt422
Casual Listener

One is using Moto X,and the other Nexus 6.

Re: Can't Play the song i want!

kbrooksc
Community Legend

Hey there! Are you using the mobile app or the browser edition? - wasn't clear as sometimes people don't use the app for their listening on the mobile device.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: Can't Play the song i want!

Maatt422
Casual Listener

Now i'm using the browser edition on my notebook,but i'ts in the mobile app that songs play randomly...

Re: Can't Play the song i want!

kbrooksc
Community Legend

Well...at this point, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.

Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


SUGGESTED POSTS