Can't access most sound settings and gapless play isn't gapless

[#1]

Most sound controls greyed out

[Susan_GP]

Hi there,

Thanks for reaching out to the Community and welcome!

First up, we need to gather more details:

• Does this happen on one device in particular? Or in every device you use Spotify? 
• Let us know the make, model, OS of the device(s), and the Spotify version you're running. 
• Send us a screenshot of how you see the sound settings.
• Have you tried any troubleshooting steps? (e.g., a reinstallation, a soft reset, a different device).

We'll keep an eye out for your reply.