Can't get pass login screen

[martyb53]

Hi,  I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again.  Now I can't get pass the login.  on the first login screen it asked for my facebook credentials.  I provide that and then it asks again if I want to start a new account or if I have an account. I say I have an account and it asks me for my credentials again.  This time it doesn't accept them. 

I'm on a Droid Bionic.  Any ideas out there?

Marty

[Richard]

Hey Marty, welcome to the Community.

I've given your account a lookover in our system and changed a few things around. Please try logging into Spotify again with your original username "marttyb53"

[martyb53]

I have reset my password and tried logging in both from my mobile device and a different laptop.  No luck. 

[martyb53]

I'm in, Thanks for your help.

[katydid · Accepted solution]

I'm having this same issue...asks for my FB login, I enter it, then gets stuck at blank page, or asks for Spotify credentials, which I never created. Help?!

[elenayay]

I'm having this same problem myself. I signed up for the Spotify beta, so I have a Spotify account, and then I have my facebook account. I reset my spotify specific account's password, but now when I try to login, it says that it can't link my account to my facebook account and to please try again. 😞

Help? I can't clean my apartment without some music. 🙂

[elenayay]

Err, and now I'm in. FYI, I think it's because I logged out of facebook with spotify open in the background. When I went to listen, it prompted me to login with a login screen that seemed ancient (doesn't accept tab between fields, green background). Wouldn't accept my facebook info, only my spotify login (which I'd long forgotten). When I shut down and rebooted, I got a different login screen, and tried to login via facebook, which brought me back to the green login screen asking for my spotify login. Then the loop where it couldn't link the two.

HOWEVER, I just successfully logged in by rebooting spotify, entering my SPOTIFY username/password at the login screen (even though it invites me to login using my facebook credentials), and that was successful.

I think there's a problem in your user flow that someone should fix. While they're at it they should allow tabbing between fields. 🙂

[gherod]

Help

[DaveAz]

I have the same issue. Any fix?

[Richard · Accepted solution]

gherod - please try logging in witih your original 'gherod' account and try linking that to your Facebook. Let me know if it doens't work.

DaveAz - I could only find the one account for you, are you still having this problem?

[oswok]

I'm having the same problem! I enter my login and password and it keeps "loading" forever and never logs in.

I have deleted Spotify, rebooted system, and re-installed latest version from Spotify.com, and still having the same problem.

Help!

[DaveAz]

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@Richard wrote:

gherod - please try logging in witih your original 'gherod' account and try linking that to your Facebook. Let me know if it doens't work.

DaveAz - I could only find the one account for you, are you still having this problem?

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Yes I am. Not sure what I'm doing wrong. No matter which combination of credentials I use to log in on my device, I get wrong username or password.

[Richard]

oswok - which details are you logging in with? There should be any problems if you're signing in with just 'oswok'

DaveAz - I've checked your account and I can only see one created through Facebook. So your login details should just be the same as your FB credentials.

Otherwise, you can also try launching Spotify from a Facebook play link, such as https://www.facebook.com/music/song/Kids/390039498843

[dvz1978]

I am a Premium member and can't have access to my account from three weeks now. Please help me! I use my Facebook login and password information and doesn't work anymore, it keeps on loading and never gets in. Also, am having trouble logging in from my iPod Touch 4G, it's the only way I've been able to log in, but have happend rarely as most of the times -after waiting several minutes for logging in- it says "Spotify is offline" at the top of the iPod screen.

What is going on? It's not a cool thing to give money for something I can't use. Three weeks now. Please, help me.

[oswok]

I am signing in with just 'oswok'. Does it have anything to do with trying to login in Venezuela? I have an Unlimited account. I signed up in the US, but supposedly works anywhere in the world. There are no Firewalls running here.

[Richard]

dvz1978 - have you tried reinstalling the app totally? That should be everything back to it's default state. Instructions here.

oswok - it certainly could be making a difference, but you should be able to login with an Unlimited account anywhere in the world. How's the connection generally, ok? It might be worth trying a different network - if you're able at all. It certainly sounds like some kind of connection problem.

[oswok]

It works now. Spotify used to work all day every day for months, until two weeks ago in this same network I'm using. Hope it will work in the next days. I'll hit you back if having trouble again. Thank you.

[DaveAz]

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@Richard wrote:

oswok - which details are you logging in with? There should be any problems if you're signing in with just 'oswok'

DaveAz - I've checked your account and I can only see one created through Facebook. So your login details should just be the same as your FB credentials.

Otherwise, you can also try launching Spotify from a Facebook play link, such as https://www.facebook.com/music/song/Kids/390039498843

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What is the device username and password for then? BTW, I have tried w/ FB creds earlier as well. I have removed the app and reinstalled. Ideas of what to try next? Thanks.

[DaveAz]

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@DaveAz wrote:

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@Richard wrote:

oswok - which details are you logging in with? There should be any problems if you're signing in with just 'oswok'

DaveAz - I've checked your account and I can only see one created through Facebook. So your login details should just be the same as your FB credentials.

Otherwise, you can also try launching Spotify from a Facebook play link, such as https://www.facebook.com/music/song/Kids/390039498843

---

What is the device username and password for then? BTW, I have tried w/ FB creds earlier as well. I have removed the app and reinstalled. Ideas of what to try next? Thanks.

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Ok...Now it logs in w/ my FB creds and I can see the app longer than before, then the pop-up "Discover great music with your friends" keeps asking me to login. That is where I get the username/passwrd incorrect.

[Richard]

DaveAz, the device password is used for logging into other platforms such as the Sonos, Squeezebox, Onkyo sound systems for instance.

I'm not sure why your FB details are not being accepted now though. Would it be possible for you to try changing your FB password, just for a bit?