Can't listen local files on my cellphone

[momyouth]

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

[Nico]

Hey @momyouth! Welcome to the community ^^

That sounds not nice.

Do you've tried to reinstall your app ? Here's a guide for a clean reinstallation. ^^

This may solve your issue. 

Peace

[momyouth]

Thanks! I've done that, but I still can't listen on mobile 😞

[Nico]

@momyouth !

I searched a little bit through the boards and found a possible solution.^^

You have to import your local files into the desktop app and then sync them to the Android app through WiFi. 

There used to be a devices section that allowed you to do this, but this section is gone. -.-

Peace

[momyouth]

Where? Sorry, I didn't understand.

[Nico]

@momyouth! 

I found an guide for listening to local files on android. ^^

Make sure that you are on the same WiFi network if your syncing the files.

Peace

[momyouth]

Yes, I did it, but I can't hear, that's the problem.

PS: It's the same wifi connection.

[Daniel]

Stupid question, but bear with me (I've gone through a complete reinstall myself for exactly this issue). Have you checked your volume isn't down?

[Nico]

@momyouth! 

The tracks can be played and you just hearing no sound ?

Peace

[momyouth]

I already reinstalled on my computer and cellphone, still not working and no, the volume is not down.

When I allow the offline option on mobile appears "Waiting for download" and I press the track but it doesn't play.

[Daniel]

Ok. There are a few people reporting this issue... Let me find out what's going on

[Smr2976]

Yep offline mode does not work. After I've downloaded all this music it will not play without an internet connection!

[Daniel]

Hi all,

Can you confirm the following please?

1. Device & operating system
2. Spotify app version
3. How much free space available?
4. What format do the local files have?
5. Is your account Free or Premium?

[momyouth]

1 - Samsung A5 - Android 4.4.4

2- 3.6.0.789

3- 7GB

4- MP3 and M4A

5- Premium

[Pricilla]

Hey @momyouth,

Welcome to the Community.

Thanks for all the information provided so far.

Can you send me a private message confirming the email address and username on your account?

I'll take a closer look for you.  

[momyouth]

Done.