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Can't listen local files on my cellphone

Can't listen local files on my cellphone

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

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15 Replies

Hey @momyouth! Welcome to the community ^^

 

That sounds not nice.

Do you've tried to reinstall your app ? Here's a guide for a clean reinstallation. ^^

This may solve your issue. 

 

Peace

Thanks! I've done that, but I still can't listen on mobile 😞

@momyouth !

 

I searched a little bit through the boards and found a possible solution.^^

 

You have to import your local files into the desktop app and then sync them to the Android app through WiFi. 

There used to be a devices section that allowed you to do this, but this section is gone. -.-

 

Peace

Where? Sorry, I didn't understand.

@momyouth

 

I found an guide for listening to local files on android. ^^

Make sure that you are on the same WiFi network if your syncing the files.

 

Peace

Yes, I did it, but I can't hear, that's the problem.

PS: It's the same wifi connection.

Stupid question, but bear with me (I've gone through a complete reinstall myself for exactly this issue). Have you checked your volume isn't down?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

@momyouth

 

The tracks can be played and you just hearing no sound ?

 

Peace

I already reinstalled on my computer and cellphone, still not working and no, the volume is not down.

 

When I allow the offline option on mobile appears "Waiting for download" and I press the track but it doesn't play.

Ok. There are a few people reporting this issue... Let me find out what's going on

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Yep offline mode does not work. After I've downloaded all this music it will not play without an internet connection!

Hi all,

Can you confirm the following please?

1. Device & operating system
2. Spotify app version
3. How much free space available?
4. What format do the local files have?
5. Is your account Free or Premium?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

1 - Samsung A5 - Android 4.4.4

2- 3.6.0.789

3- 7GB

4- MP3 and M4A

5- Premium

Hey @momyouth,

 

Welcome to the Community.

 

Thanks for all the information provided so far.

 

Can you send me a private message confirming the email address and username on your account?

 

I'll take a closer look for you.  

Done.

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