I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.
Hey @momyouth! Welcome to the community ^^
That sounds not nice.
Do you've tried to reinstall your app ? Here's a guide for a clean reinstallation. ^^
This may solve your issue.
Thanks! I've done that, but I still can't listen on mobile 😞
I searched a little bit through the boards and found a possible solution.^^
You have to import your local files into the desktop app and then sync them to the Android app through WiFi.
There used to be a devices section that allowed you to do this, but this section is gone. -.-
Where? Sorry, I didn't understand.
I found an guide for listening to local files on android. ^^
Make sure that you are on the same WiFi network if your syncing the files.
Yes, I did it, but I can't hear, that's the problem.
PS: It's the same wifi connection.
The tracks can be played and you just hearing no sound ?
I already reinstalled on my computer and cellphone, still not working and no, the volume is not down.
When I allow the offline option on mobile appears "Waiting for download" and I press the track but it doesn't play.
Hi all,Can you confirm the following please?1. Device & operating system2. Spotify app version3. How much free space available?4. What format do the local files have?5. Is your account Free or Premium?
1 - Samsung A5 - Android 4.4.4
4- MP3 and M4A
Welcome to the Community.
Thanks for all the information provided so far.
Can you send me a private message confirming the email address and username on your account?
I'll take a closer look for you.
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Yeah, you! 😁
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