Can't log in due to being offline

[HeisenKal]

Plan

Premium

Country

United Kingdom

Device

Samsung Galaxy S10

Operating System

Android 12

Spotify Version

8.7.18.1138

My Question or Issue

I am frequently in locations where I cannot stream music, so being offline with downloaded songs is my only way of listening.

This is the fourth time in two months that Spotify has done this stupid, can't log in due to being offline nonsense even when I do surface to a location with mobile data/WiFi.

The solution? Clear your Spotify data or clean install. That is unacceptable.

So I have to download my songs and albums every time I do this. Why am I paying for premium, if it cannot do the key feature it exists for?

Please fix this, I've had Spotify for over 5 years now, I've had the occasional problem but this is super mega annoying compared to the others.

[Elena]

Hey there @HeisenKal!

Sorry for the delayed reply and thanks for reporting this on the Community! You're right that this should be fixed by clearing cache and reinstalling your app but it shouldn't happen often at all.

It sounds like it might be caused by an issue with the saved cache for your account on Spotify's end. To solve that you can reach to our support team here and ask them to remove it.

Give us a shout if you have any further questions.