Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34891 Views
  • 64 replies
  • 25 likes
  • 34891 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873610 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873610 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25460 Views
  • 3 replies
  • 0 likes
  • 25460 Views
  • 3 replies
  • 0 likes

Superuser Contribution The repeat button causes the whole app to crash

PlanPremiumCountryIndiaDeviceLG G8X (2019)Operating SystemAndroid 10IssueThis bug only recently appeared for me and I have not seen any mentions either in any of the community posts. When I start a new queue from my saved songs and press the repeat b...

  • Casual Listener
  • Plan Premium Country India Device LG G8X (2019) Operating System Android 10 Issue This bug only recently appeared for me and I have not seen any mentions either in any of the community ...
  • Alex
  • Spotify Legend
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect Not Working Properly

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLOperating SystemAndroid version 11 My Question or IssueJust a little bit ago, I switched from my earbuds to my Home Speaker Group, then after the song that was playing ended, the one that played before ...

  • Roadie
  • Plan Premium Country U.S.A. Device Google Pixel 3a XL Operating System Android version 11   My Question or Issue Just a little bit ago, I switched from my earbuds to my Home Speaker Gr...
  • Alex
  • Spotify Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • Help
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Internet Connection Avaiable

PlanFamily Premium DeviceHuawei p smart 2018Operating SystemAndroid 9 My Question or Issue Hello,I have this issue:When I open app on android smartphone it takes ages to open and then says " No Internet Connection Available" although I have strong wi...

  • Casual Listener
  • Plan Family Premium   Device Huawei p smart 2018 Operating System Android 9   My Question or Issue   Hello, I have this issue: When I open app on android smartphone it take...
  • CarlosE
  • Moderator
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Episodes Queue Not Counting Correctly

PlanPremiumCountryUnited States DeviceSamsung Galaxy S21Operating SystemAndroid My Question or IssueThe My Episodes tab does not count the number of podcasts correctly. It shows 14 episodes in the queue when only 12 are there. I have tried clearing c...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy S21 Operating System Android   My Question or Issue The My Episodes tab does not count the number of podcasts correctly...
  • Eni
  • Moderator
  • 290 Views
  • 3 replies
  • 1 likes
  • 290 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify won't play my dowloaded songs

PlanPremium DeviceSamsung Galaxy 8Operating SystemAndroid 9 My spotify won't play 99% of the songs I dowloaded anymore.To fix this issue I rebooted my device, logged in and out and even reinstalled the app and redowloaded 1000+ songs. It took for eve...

  • Casual Listener
  •   Plan Premium   Device Samsung Galaxy 8 Operating System Android 9   My spotify won't play 99% of the songs I dowloaded anymore. To fix this issue I rebooted my device, lo...
  • Eni
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] JRE Episode 1683

Episode #1683 crash @ 00:11 into show. Tried resetting app, updating app, phone restart, nada. No other podcasts affected, just this episode. Using app on Android 9, all recent updates applied.

  • Visitor
  • Episode #1683 crash @ 00:11 into show. Tried resetting app, updating app, phone restart, nada. No other podcasts affected, just this episode. Using app on Android 9, all recent updates applied. 
  • 207 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can you make it possible for me to listen to my music?

I don't have premium so my stuff us on shuffle which isn't much if a problem. But I would prefer to pick what song to start with at least as I have a whole playlist to calm myself down with if I have a panic attack but in order for it to work I need ...

  • Visitor
  • I don't have premium so my stuff us on shuffle which isn't much if a problem. But I would prefer to pick what song to start with at least as I have a whole playlist to calm myself down with if I have...
  • Novy
  • Moderator
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify offline got removed and cannot log in due to i am offline after the phone restart?

PlanPremiumCountryUSA DeviceMotorola G Power 2020Operating SystemAndroid 11 This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. I use my sd card as storage for offline music. I downloaded all my 700 songs for offline,...

  • Music Fan
  •   Plan Premium Country USA   Device Motorola G Power 2020 Operating System Android 11   This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. ...
  • Alex
  • Spotify Legend
  • 914 Views
  • 14 replies
  • 0 likes
  • 914 Views
  • 14 replies
  • 0 likes

Advanced search in playlists

Why are the advanced search terms available in the normal search function not available in your personal playlists? I'm not sure about the desktop or web-application but it doesn't work on Android. I'm referring to these advanced search terms. I don'...

  • Newbie
  • Why are the advanced search terms available in the normal search function not available in your personal playlists? I'm not sure about the desktop or web-application but it doesn't work on Android. ...
  • JAFFY
  • Visitor
  • 1199 Views
  • 2 replies
  • 8 likes
  • Improvement Suggestion
  • 1199 Views
  • 2 replies
  • 8 likes

Superuser Contribution [Android][Playlists] Ransom

I will not be held to ransom by you adding songs I don't want or are broken and stop my playlist until I skip them or the sound quality is so bad it hurts my ears while only allowing 6 skips forcing me to use them is unacceptable it is for this reaso...

  • Visitor
  • I will not be held to ransom by you adding songs I don't want or are broken and stop my playlist until I skip them or the sound quality is so bad it hurts my ears while only allowing 6 skips forcing ...
  • Novy
  • Moderator
  • 755 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 755 Views
  • 1 replies
  • 0 likes

Podcasts just aren't working on any platform

I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listening to The One You Feed, and once I got to episode ...

  • Visitor
  • I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listen...
  • 354 Views
  • 0 replies
  • 0 likes
  • Podcast Discussion
  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect. Songs restarts on Pioneer HM76

PlanFree/PremiumCountry DeviceSpotify Connect - Pioneer HM76 SmartPhone - Huawei P30 LiteOperating SystemAndroid My Question or IssueI have a problem, with spotify connect. Just before the song ends, it restarts. This happens only with Spotify Connec...

  • Newbie
  • Plan Free/Premium Country   Device Spotify Connect  - Pioneer HM76  SmartPhone - Huawei P30 Lite Operating System Android   My Question or Issue I have a problem, with ...
  • Alex
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played and artists followed have stopped updating

PlanFree CountryIndia DeviceXiaomi redmi note 8 pro Operating SystemAndroid 10 My Question or IssueThis happened today. So on my account, both mobile and desktop, my recently played on my profile have stopped updating since 8 hours. I've played more ...

  • Music Fan
  •   Plan Free   Country India   Device Xiaomi redmi note 8 pro   Operating System Android 10   My Question or Issue This happened today. So on my account, both mo...
  • Eni
  • Moderator
  • 764 Views
  • 4 replies
  • 3 likes
  • 764 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Songs not playing

PlanPremium, app version - 8.6.42.671Device(Xiaomi Note 8 pro)Operating System(Android 10) My Question or Issue: Every time i open Spotify songs does not play, so the only thing that helps is that i have to log off and sign back in to the account. An...

  • Casual Listener
  • Plan Premium, app version - 8.6.42.671 Device (Xiaomi Note 8 pro) Operating System (Android 10)   My Question or Issue: Every time i open Spotify songs does not play, so the only thing th...
  • Eni
  • Moderator
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't play albums/find playlist after reinstall Android

PlanPremiumCountryRomaniaDeviceBlackview BV4000 ProOperating SystemAndroid 7.0Spotify version8.6.40.929 My Question or Issue Hi guys, my problem appeared after I did a factory data reset to my phone. Probably the last version of Spotify have been ins...

  • Casual Listener
  • Plan Premium Country Romania Device Blackview BV4000 Pro Operating System Android 7.0 Spotify version 8.6.40.929   My Question or Issue   Hi guys, my problem appeared after I d...
  • Alex
  • Spotify Legend
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Who Else Doesn't Completely Like The New Update?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLAndroid Version 11 I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not completely on board with it. Firstly, some of it is confusing. I don't know, if ...

  • Roadie
  •   Plan Premium Country U.S.A. Device Google Pixel 3a XL Android Version 11   I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not ...
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Android Auto] Stops showing music Artists

PlanPremiumCountryBrasilDeviceXiaomi mi 9 - Miui 12.0.4Operating SystemAndroid 10 Spotify - 8.6.40.929 Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth connected After the recent update, spotify stopped showing Artists along with the ...

  • Casual Listener
  • Plan Premium Country Brasil Device Xiaomi mi 9 - Miui 12.0.4 Operating System Android 10   Spotify - 8.6.40.929   Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth...
  • Julian
  • Moderator
  • 874 Views
  • 3 replies
  • 0 likes
  • android auto
  • 874 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs stop after a few seconds

PlanPremiumCountryGermany DeviceFairphone 2Operating SystemAndroid 9 My Question or IssueSongs stop playing after 7-12 seconds. Even downloaded ones. Totally annoying and sadly not the only problem I've had with spotify over the years. Problem began ...

  • Casual Listener
  • Plan Premium Country Germany   Device Fairphone 2 Operating System Android 9   My Question or Issue Songs stop playing after 7-12 seconds. Even downloaded ones. Totally annoying ...
  • Julian
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution genres collection

PlanPremiumCountryRomania My Question or IssueHello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that Spotify provides. It must be way to search and find all this icons i...

  • Music Fan
  • Plan Premium Country Romania   My Question or Issue Hello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that ...
  • Mihail
  • Spotify Legend
  • 639 Views
  • 3 replies
  • 0 likes
  • Genres & Moods
  • 639 Views
  • 3 replies
  • 0 likes

Superuser Contribution Micro pauses and clicking sound during playback

Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. The background noise and the micro pauses makes listening t...

  • Casual Listener
  • Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. T...
  • Jeremy
  • Spotify Legend
  • 1402 Views
  • 5 replies
  • 3 likes
  • 1402 Views
  • 5 replies
  • 3 likes