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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4694 Views

0 replies

6 likes

  • 4694 Views
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  • 6 likes

Superuser Contribution Autoplay not working correctly

Spotify autoplay is not working for me either but its only when I am using spotify connect to stream to my chromecasts (one in the living room and one in the kitchen) that its not working and its only when I am using my android phone (pixel 4a). So w...

Regular

Spotify autoplay is not working for me either but its only when I am using spotify connect to stream to my chromecasts (one in the living room and one in the kitchen) that its not working and its onl...

Rei_Sundance

Newbie

3228 Views

22 replies

2 likes

Android
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  • 22 replies
  • 2 likes

Superuser Contribution Sorting by genre from phone and playing song to desktop breaks the app.

PlanPremiumCountryUnited StatesDevicePhone: Google Pixel 6 ProComputer: Windows 10, AMD processor/GPU (if for any reason it would matter)Operating SystemAndroid 12 and Windows 10 My Question or Issue When sorting by genre on my phone and using my des...

Newbie

Plan Premium Country United States Device Phone: Google Pixel 6 Pro Computer: Windows 10, AMD processor/GPU (if for any reason it would matter) Operating System Android 12 and Windows 10 &nb...

Jeremy

Spotify Legend

765 Views

1 replies

1 likes

Android
genre
Windows
  • 765 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pop-up of "The song has been added to your playlist" shows when not relevant

PlanPremiumCountryLatviaDeviceSamsung Galaxy Note 10+ (SM-N975F/DS)Operating SystemAndroid 12, OneUI 4.0Spotify version8.7.10.1049 beta IssueSpotify shows a pop-up as if a song would've been added to a playlist, when pressing back button from full sc...

Regular

Plan Premium Country Latvia Device Samsung Galaxy Note 10+ (SM-N975F/DS) Operating System Android 12, OneUI 4.0 Spotify version 8.7.10.1049 beta   Issue Spotify shows a pop-up as if ...

Kiril

Moderator

873 Views

7 replies

0 likes

  • 873 Views
  • 7 replies
  • 0 likes

I am unable to play any new song on my Spotify app

I have a troubleshooting problem, for about the last two months my Spotify app has been faulty on my mobile phone, I can add song to my liked songs, I can see songs radios, artists radios, I can search a song, but when I click on it to play it, it wo...

Newbie

  I have a troubleshooting problem, for about the last two months my Spotify app has been faulty on my mobile phone, I can add song to my liked songs, I can see songs radios, artists radios, I ...

Taylith

Community Legend

387 Views

1 replies

1 likes

  • 387 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android][Connect] How can I Remove devices?

I am unable to remove devices connected to my spotify account. Other devices that i didn't connect are listening from my spotify account. How can i remove all of them? I have already tried remove access option from APPS but it didn't work.

Visitor

I am unable to remove devices connected to my spotify account. Other devices that i didn't connect are listening from my spotify account. How can i remove all of them? I have already tried remove acc...

Eni

Moderator

707 Views

1 replies

0 likes

Android
Connect
  • 707 Views
  • 1 replies
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Superuser Contribution Lyrics not showing

PlanPremiumCountryBoliviaDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueI have problems with the lyrics, they are not showing on my phone, I used to have a Samsung Galaxy S8 and even on that phone I couldn't see the lyrics, I ...

Newbie

  Plan Premium Country Bolivia Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue I have problems with the lyrics, they are not showing on my phone, I u...

Eni

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bring back scroll bar and/or add jump to [letter]

In your liked songs or playlists, there used to be a scroll option to the right of the screen to go through your songs but now there's only the search bar at the top. Please re-add this feature. It would also be good to have a jump to [letter] option...

Visitor

In your liked songs or playlists, there used to be a scroll option to the right of the screen to go through your songs but now there's only the search bar at the top. Please re-add this feature.&nbsp...

Eni

Moderator

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist radio is missing on Android

PlanPremiumCountryUSADeviceLG G8Operating SystemAndroid My Question or IssueI seem to be experiencing the same issue covered in this topic: https://community.spotify.com/t5/Ongoing-Issues/Android-Playlist-radio-feature-missing/idi-p/5153300#comments ...

Regular

Plan Premium Country USA Device LG G8 Operating System Android   My Question or Issue I seem to be experiencing the same issue covered in this topic: https://community.spotify.com...

Jeremy

Spotify Legend

3046 Views

12 replies

0 likes

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  • 12 replies
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Superuser Contribution [BUG] Songs automatically created in duplicates/triplicates

PlanPremium CountryNetherlands (but dowloaded Spotify in Sweden) DeviceAndroid (Samsung Galaxy A51) Operating SystemAndroid version 11One UI version 3.1Spotify 8.7.6.1083 My Question or IssueThis issue has been happening for a very long time for me (...

Regular

Plan Premium   Country Netherlands (but dowloaded Spotify in Sweden)   Device Android (Samsung Galaxy A51)   Operating System Android version 11 One UI version 3.1 Spotify ...

Elena

Moderator

1331 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

I have changed my playlist cover, but when I share it on messenger or instagram story there is old

PlanPremiumCountryPolandDeviceXiaomi Mi 9Operating SystemAndroid 10 My Question or IssueI changed my playlist cover on my PC. It loaded fine on the phone and also on computer, however when I shared it to my friend at first, there was an old cover, bu...

Visitor

Plan Premium Country Poland Device Xiaomi Mi 9 Operating System Android 10   My Question or Issue I changed my playlist cover on my PC. It loaded fine on the phone and also on computer...

natsu90

Casual Listener

1551 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Shuffle play text changed to black

PlanPremiumCountryCanadaDeviceS21Operating SystemAndroid 11 My Question or IssueThe issue is the "Shuffle Play" text turned black.  

Regular

Plan Premium Country Canada Device S21 Operating System Android 11   My Question or Issue The issue is the "Shuffle Play" text turned black.    

OLDJayTheXXVII

Regular

724 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution missing downloaded tracks

PlanPremiumCountryCzech Republic DeviceRedmi note 8proOperating SystemAndroid 11 My Question or IssueDownloaded tracks are missing. There were two days ago. But not today. There is nothing to listen to offline. Tried reloading the app. Tried restarti...

Casual Listener

Plan Premium Country Czech Republic   Device Redmi note 8pro Operating System Android 11   My Question or Issue Downloaded tracks are missing. There were two days ago. But n...

Ver

Spotify Legend

549 Views

5 replies

0 likes

  • 549 Views
  • 5 replies
  • 0 likes

Superuser Contribution None of the buttons and icons showing in the app.

So I recently updated my MIUI software on my Redmi Note 10 Pro. Now when I open Spotify, none of the buttons (play, shuffle, queue, etc...) And small icons such as the green downloaded indicator are showing. I've searched on the internet for people w...

Newbie

So I recently updated my MIUI software on my Redmi Note 10 Pro. Now when I open Spotify, none of the buttons (play, shuffle, queue, etc...) And small icons such as the green downloaded indicator are ...

Eni

Moderator

730 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Group Session bugs

PlanPremium FamilyCountryUKDeviceSamsung Galaxy 9 My Question or Issue Just testing out the Group Session feature this morning at work with my friend, and having some issues. First off, if i connected with my headphones unplugged, then plugged them i...

Casual Listener

Plan Premium Family Country UK Device Samsung Galaxy 9   My Question or Issue   Just testing out the Group Session feature this morning at work with my friend, and having some issu...

Moszeaa

Newbie

67893 Views

18 replies

17 likes

Android
Galaxy S9
Group Session
  • 67893 Views
  • 18 replies
  • 17 likes

Solved!!Superuser Contribution Spotify doesn't retain downloads and downloads every day

PlanPremium Operating SystemAndroid My Question or IssueI have set my liked songs to download. Now whenever I open spotify on my phone, the download starts. It completes, but next day when I open the app again it starts downloading again and all the ...

Casual Listener

Plan Premium   Operating System Android   My Question or Issue I have set my liked songs to download. Now whenever I open spotify on my phone, the download starts. It completes, but ...

aneeshsharma

Casual Listener

757 Views

2 replies

0 likes

downloads
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Solved!!Superuser Contribution Volume control on LG Soundbar jumps to 50%

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Iphone12 LG DSP11RAOperating SystemAndroid and IOS My Question or IssueHi,the issue i have is, that when i stream musk trough the app to the soundbar and than want to change the volume by using the m...

Regular

Plan Premium Country Germany Device Samsung Galaxy S10, Iphone12 LG DSP11RA Operating System Android and IOS   My Question or Issue Hi, the issue i have is, that when i stream musk tr...

Eni

Moderator

3461 Views

12 replies

0 likes

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  • 12 replies
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Superuser Contribution How to change download location to SD card

So, Spotify decided to delete all of my downloaded songs last night and tried automatically re-downloading all of them onto my phone's internal storage, completely filling it up. Is there any way I can change the download location back to my SD card?...

Regular

So, Spotify decided to delete all of my downloaded songs last night and tried automatically re-downloading all of them onto my phone's internal storage, completely filling it up. Is there any way I c...

Elena

Moderator

6862 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Spotify app is forcing me to play music I don't want to play

PlanPremiumGermany DevicePixel 4Operating SystemAndroid 10 My Question or Issue I'm trying to play music on my Spotify App through my SONOS speaker. I go to an album and try to play a song and Spotify is overriding my selection and forcing me to list...

Casual Listener

Plan Premium Germany   Device Pixel 4 Operating System Android 10   My Question or Issue   I'm trying to play music on my Spotify App through my SONOS speaker. I go to ...

Yordan

Moderator

4731 Views

14 replies

3 likes

  • 4731 Views
  • 14 replies
  • 3 likes

Solved!!Superuser Contribution Swipe to Queue

PlanPremiumCountryUnited StatesDeviceGalaxy S8Operating SystemAndroid Oreo My Question or IssueSpotify has still not implemented a swipe to queue feature on android. This is absurd. People have been asking for this for almost 5 years. How much time c...

Newbie

Plan Premium Country United States Device Galaxy S8 Operating System Android Oreo   My Question or Issue Spotify has still not implemented a swipe to queue feature on android. Thi...

Gannondank

Regular

9577 Views

13 replies

76 likes

  • 9577 Views
  • 13 replies
  • 76 likes

Easier queuing

I'm sure this must affect lots of users, hopefully this feature could be added easily. Essentially, I might be listening to a playlist and decide I want to listen to a few tracks next so I try and queue them. It's incredibly difficult to hit the "men...

Casual Listener

I'm sure this must affect lots of users, hopefully this feature could be added easily.   Essentially, I might be listening to a playlist and decide I want to listen to a few tracks next so I t...

MattSuda

Spotify Star

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes