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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1030 Views
  • 0 replies
  • 4 likes

Incorrect model being picked up for "Listening on".

PlanPremium CountryUnited States DeviceZenFone 8 Operating SystemAndroid 12 My Question or IssueModel is being incorrectly detected on select Android devices, after a quick look it seems Spotify is pulling the device's model from https://android.goog...

  • Music Fan
  • Plan Premium   Country United States   Device ZenFone 8   Operating System Android 12   My Question or Issue Model is being incorrectly detected on select Android dev...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashes when i use voice search

PlanPremiumCountryUsaDeviceGalaxy A32 Operating SystemANDROID 11 My Question or IssueWhenever I say hey spotify or press the voice search button, the app closes right away. I've tried deleting cache, reinstalling etc nothing works. Any help will be a...

  • Newbie
  •   Plan Premium Country Usa Device Galaxy A32  Operating System ANDROID 11   My Question or Issue Whenever I say hey spotify or press the voice search button, the app close...
  • Yordan
  • Moderator
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo reproducir playlist descargadas

PlanPremiumPaísArgentinaDispositivoMoto G20Sistema operativoAndroid 11 Mi pregunta o problemaHola! hace tiempo descargue varias de mis playlists, pero cuando pongo modo offline o no tengo conexion no me deja reproducir y no entiendo cual es el proble...

  • Casual Listener
  • Plan Premium País Argentina Dispositivo Moto G20 Sistema operativo Android 11   Mi pregunta o problema Hola! hace tiempo descargue varias de mis playlists, pero cuando pongo modo offli...
  • Yordan
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • Offline download
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics Not Appearing for me even with a new phone

I have upgraded to my phone from the S21 Ultra to the S22 Ultra. Notice that my lyrics are also no appearing on this phone. I would like a fix. Unable to work on my S21 now S22. Please anyone who can help me fix this problem... Ive tried clearing cac...

  • Casual Listener
  • I have upgraded to my phone from the S21 Ultra to the S22 Ultra. Notice that my lyrics are also no appearing on this phone. I would like a fix. Unable to work on my S21 now S22. Please anyone who can...
  • Alex
  • Spotify Legend
  • 1071 Views
  • 3 replies
  • 1 likes
  • App & Features
  • 1071 Views
  • 3 replies
  • 1 likes

Superuser Contribution adding Stations

Im suppose to be able to add stations with Scroll up or down to change the station.Tap (+) in the top-left corner to add a station.I cant see any + on the top-left corner because the app is "on the whole screeen". Looks like a background image and no...

  • Regular
  • Im suppose to be able to add stations with  Scroll up or down to change the station. Tap (+) in the top-left corner to add a station. I cant see any + on the top-left corner becau...
  • Alex
  • Spotify Legend
  • 3351 Views
  • 3 replies
  • 0 likes
  • 3351 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue button unclickable for album radio playing sessions

PlanPremiumCountryIsraelDeviceOneplus 9Spotify version8.7.8.1206Operating SystemAndroid 12My Question or IssueIn certain states(reproduction below) - the queue button becomes unclickable so the queue can't be observed or manipulated (apart from addin...

  • Casual Listener
  • Plan Premium Country Israel Device Oneplus 9 Spotify version 8.7.8.1206 Operating System Android 12 My Question or Issue In certain states(reproduction below) - the queue button becomes un...
  • Eni
  • Moderator
  • 745 Views
  • 3 replies
  • 0 likes
  • 745 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded podcasts disappear in Offline mode

PlanPremiumCountryGermany DeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI have no wifi until Febuary 1st and I'm trying to conserve my limited data by using the download function for podcats. I have 95 episodes downloaded and I ...

  • Casual Listener
  • Plan Premium Country Germany   Device Samsung Galaxy s21 Operating System Android   My Question or Issue I have no wifi until Febuary 1st and I'm trying to conserve my limited da...
  • Alex
  • Spotify Legend
  • 2492 Views
  • 4 replies
  • 1 likes
  • App & Features
    Podcast Discussion
  • 2492 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs indicate they have lyrics but don't show them

PlanPremium Family (I'm the account payment is linked to)CountryUnited StatesDeviceGalaxy Z Flip 3Operating SystemAndroid 12 My Question or Issue So every other person on my family account has lyrics except for me, the guy that actually pays for it. ...

  • Casual Listener
  • Plan Premium Family (I'm the account payment is linked to) Country United States Device Galaxy Z Flip 3 Operating System Android 12   My Question or Issue   So every other person...
  • Eni
  • Moderator
  • 703 Views
  • 3 replies
  • 0 likes
  • Android
    lyrics
  • 703 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics doesn't work in my account

PlanPremiumCountrySpainDeviceXiaomi Mi A3Operating SystemAndroid one (Android 11) My Question or IssueLyrics doesn't appear in when logged into my account, but when I use another account they do. I tried reinstalling and rebooting like 20 times in 4 ...

  • Newbie
  •  Plan Premium Country Spain Device Xiaomi Mi A3 Operating System Android one (Android 11)   My Question or Issue Lyrics doesn't appear in when logged into my account, but when I u...
  • Eni
  • Moderator
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Reinstate the scroll bar on playlists

Android user. I used to be able to use the scroll bar on the right side of a playlist and just drag it to quickly move to a position in the playlist. Now this feature no longer exists. It is super hard to scroll through a playlist like my Liked Songs...

  • Newbie
  • Android user. I used to be able to use the scroll bar on the right side of a playlist and just drag it to quickly move to a position in the playlist. Now this feature no longer exists. It is super ha...
  • Alex
  • Spotify Legend
  • 785 Views
  • 1 replies
  • 2 likes
  • Android
  • 785 Views
  • 1 replies
  • 2 likes

Superuser Contribution I cant see lyrics

PlanPremiumCountryTurkeyDeviceHonor 8XOperating SystemAndroid 10 My Question or IssueI cant see lyrics on my phone but i can see on computer or another mobile device

  • Newbie
  •   Plan Premium Country Turkey Device Honor 8X Operating System Android 10   My Question or Issue I cant see lyrics on my phone but i can see on computer or another mobile device&...
  • OscarDC
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like Icon appears too large/at incorrect size

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 5Operating SystemAndroid 12LSpotify VersionAlpha Channel/8.7.10.127My Question or IssueThe like button appears too large/at an incorrect size randomly when opening the song full-screen view. It doesn'...

Screenshot_20220222-164034.png Screenshot_20220222-163131.png
  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 5 Operating System Android 12L Spotify Version Alpha Channel/8.7.10.127 My Question or Issue The like button appears too large/at...
  • Eni
  • Moderator
  • 693 Views
  • 3 replies
  • 1 likes
  • 693 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Joe Rogan Podcast does not play

Plan: PremiumCountry: USA Device(Both Samsung Galaxy S7 and S20 FE 5g)Operating System(Android) My Question or IssueI cannot play JRE podcast on my device. It says "video cannot play in your location" but I just want to listen to audio. It does not w...

  • Casual Listener
  •   Plan: Premium Country: USA   Device (Both Samsung Galaxy S7 and S20 FE 5g) Operating System (Android)   My Question or Issue I cannot play JRE podcast on my device. It says...
  • bobhansen128
  • Regular
  • 75192 Views
  • 20 replies
  • 5 likes
  • 75192 Views
  • 20 replies
  • 5 likes

Superuser Contribution Song progress bar goes beyond song length while connected to speaker device

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueEssentially, when I listen to a song through my speakers using Spotify connect, the progress bar stops at the end and the live time stamp of the song ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Pixel 3a Operating System Android 11   My Question or Issue Essentially, when I listen to a song through my speakers using Spotify con...
  • Elena
  • Moderator
  • 1718 Views
  • 6 replies
  • 2 likes
  • 1718 Views
  • 6 replies
  • 2 likes

Superuser Contribution [Android] Spotify notification player acts like multiple songs are playing

DeviceGalaxy Z Fold 2Operating SystemAndroid 11My Question or IssueFor the last several weeks, I've been dealing with a really annoying issue with my Spotify player, and it only seems to be getting worse. Around beginning December, my pull down notif...

  • Newbie
  • Device Galaxy Z Fold 2 Operating System Android 11 My Question or Issue For the last several weeks, I've been dealing with a really annoying issue with my Spotify player, and it only seems to be...
  • Ver
  • Spotify Legend
  • 2792 Views
  • 3 replies
  • 0 likes
  • bug
    bug fix
    Help
  • 2792 Views
  • 3 replies
  • 0 likes

Superuser Contribution JRE Podcast Crashes on Android TV

PlanPremiumCountryNew ZealandDeviceAndroid TV Dongle (Dish TV SV11)Operating SystemAndroidMy Question or IssueAfter starting JRE video podcast the app freezes after playing the introduction. JRE is the only video podcast that this happens with.I have...

  • Casual Listener
  • Plan Premium Country New Zealand Device Android TV Dongle (Dish TV SV11) Operating System Android My Question or Issue After starting JRE video podcast the app freezes after playing the in...
  • Ver
  • Spotify Legend
  • 818 Views
  • 3 replies
  • 1 likes
  • Android TV
    joe rogan
  • 818 Views
  • 3 replies
  • 1 likes

Superuser Contribution No "Find in this Playlist" or "Remove from this Playlist"

PlanFreeCountryUSADeviceGalaxy A11Operating SystemAndroid 10 My Question or IssueI am trying to remove songs from a very long playlist. Apparently there is supposed to be an option to search for a song in a playlist by clicking the three dots, but I ...

  • Newbie
  • Plan Free Country USA Device Galaxy A11 Operating System Android 10   My Question or Issue I am trying to remove songs from a very long playlist. Apparently there is supposed to be an ...
  • Jeremy
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing

The music in the app keeps randomly pausing. The app itself isn't crashing, just the music is stopping.I've tried closing the app and clearly cache.I've tried restarting the phone.The only thing I haven't tried is uninstalling, because I have so much...

  • Casual Listener
  • The music in the app keeps randomly pausing. The app itself isn't crashing, just the music is stopping. I've tried closing the app and clearly cache. I've tried restarting the phone. The only thin...
  • Kiril
  • Moderator
  • 828 Views
  • 3 replies
  • 1 likes
  • 828 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Alarm only plays for 10 seconds

PlanPremiumCountrySwedenDeviceGoogle Pixel 6 ProOperating SystemAndroid 12 My Question or IssueI've got a play list that I use for my reoccurring alarm in the morning. Recently, it's only been playing for 10 seconds and stops which is an issue if the...

  • Regular
  • Plan Premium Country Sweden Device Google Pixel 6 Pro Operating System Android 12   My Question or Issue I've got a play list that I use for my reoccurring alarm in the morning. Recent...
  • MissedAlarm-LostJob
  • Regular
  • 3355 Views
  • 6 replies
  • 0 likes
  • 3355 Views
  • 6 replies
  • 0 likes

Superuser Contribution 'Now playing' not showing

PlanPremiumCountryAustralia DeviceSamsung Galaxy s20 FE My Question or IssueThe 'Now playing' bar no lo get shows when playing songs & playlistsI can't control volume or songs or even stop or pause nor can I connect to my usual devices including my h...

  • Newbie
  •   Plan Premium Country Australia  Device Samsung Galaxy s20 FE   My Question or Issue The 'Now playing' bar no lo get shows when playing songs & playlists I can't control...
  • Alex
  • Spotify Legend
  • 3171 Views
  • 1 replies
  • 1 likes
  • 3171 Views
  • 1 replies
  • 1 likes