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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388199 Views

545 replies

34 likes

Account
Free
  • 388199 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8058 Views

0 replies

7 likes

  • 8058 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Playback failed message

Just recently, I am repeatedly getting 'Playback failed' message when using Spotify on my Android Hudl. I then have to 'force stop' the app and then it works again for a few tracks then crashes again. It seems to happen more frequently after the adve...

Casual Listener

Just recently, I am repeatedly getting 'Playback failed' message when using Spotify on my Android Hudl.  I then have to 'force stop' the app and then it works again for a few tracks then crashes...

OscarDC

Moderator

19008 Views

12 replies

0 likes

  • 19008 Views
  • 12 replies
  • 0 likes

Superuser Contribution Problema na conexão bluetoth do Android spotfy com o multimidia do carro

PlanoPremiumDispositivoAndroid - Motorola olá, tenho o Spotify instalado no meu celular, porem, quando conecto ele via bluetoth no multimidia do meu carro, a primeira musica toca certinho, depois, quando eu coloco pra trocar de musica (pela multimidi...

Casual Listener

Plano Premium Dispositivo Android - Motorola   olá, tenho o Spotify instalado no meu celular, porem, quando conecto ele via bluetoth no multimidia do meu carro, a primeira musica toca certi...

OscarDC

Moderator

3996 Views

6 replies

1 likes

bluetoth
  • 3996 Views
  • 6 replies
  • 1 likes

Superuser Contribution [bluetooth] streaming to external speaker interrupted

Recently I bought a Pure Jongo T2 speaker and suddendly I faced an issue using spotify on my smartphone (HTC one M7) over bluetooth. When I play music using Spotify, the "data flow" ( sent via bluetooth ) has frequent interruptions and consequently t...

Newbie

Recently I bought a Pure Jongo T2 speaker and suddendly I faced an issue using spotify on my smartphone (HTC one M7) over bluetooth. When I play music using Spotify, the "data flow" ( sent ...

AndresM

Moderator

1297 Views

2 replies

0 likes

  • 1297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Newsfeed play wrong song

PlanFreeCountryCanadaDeviceGalaxy A5 2017Operating SystemAndroid 8 My Question or IssueWhen i play any song in the news feed it is the wrong oneit seems to happen only there

Casual Listener

Plan Free Country Canada Device Galaxy A5 2017 Operating System Android 8   My Question or Issue When i play any song in the news feed it is the wrong one it seems to happen only there

kryptikcreations

Casual Listener

391 Views

2 replies

0 likes

  • 391 Views
  • 2 replies
  • 0 likes

Spotify stopping while on Bluetooth headphones (Android)

PlanPremiumDeviceSamsung Galaxy S10Operating SystemAndroid 12Spotify version:8.7.20.1261 My Question or IssueSince the last 2 weeks (seems to coincide with newest version release), my Spotify keeps pausing the songs for no reason, sometimes resuming ...

Casual Listener

Plan Premium Device Samsung Galaxy S10 Operating System Android 12 Spotify version: 8.7.20.1261   My Question or Issue Since the last 2 weeks (seems to coincide with newest versio...

BetterBombshell

Newbie

2338 Views

3 replies

0 likes

  • 2338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't seem to Import local music files

PlanFamily PremiumCountryMexicoDeviceOneplus 7T 256GBOperating SystemAndroid 10 My Question or IssueHello When I press the "Import your music" button on the App, it's probably scanning my storage to see if I have anything to import. Thing is, this "s...

Visitor

Plan Family Premium Country Mexico Device Oneplus 7T 256GB Operating System Android 10   My Question or Issue Hello   When I press the "Import your music" button on the App, it'...

Yordan

Moderator

1784 Views

4 replies

3 likes

files
import
local
slow
  • 1784 Views
  • 4 replies
  • 3 likes

Superuser Contribution Buttons 'forward, pause and back' disappear in background.

PlanFremiumCountryBRAZILDeviceXIAOMI MI A2Operating SystemANDROID 10 My Question or IssueOnce spotify is playing in my background, it stops showing the buttons 'back, pause and forward', I tried to install the latest version to fix it and it didn't w...

Regular

Plan Fremium Country BRAZIL Device XIAOMI MI A2 Operating System ANDROID 10   My Question or Issue Once spotify is playing in my background, it stops showing the buttons 'back, pause a...

crazylady

Regular

16383 Views

28 replies

0 likes

  • 16383 Views
  • 28 replies
  • 0 likes

Superuser Contribution bugs again

None of the below information is rired. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryHong Kong DeviceAndroidOperating SystemAndroid 12 My Question or Issuehey spotify so i update the app and this happen...

Casual Listener

None of the below information is rired. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Hong Kong   Device Android Operating System Andr...

Jeremy

Spotify Legend

2121 Views

2 replies

0 likes

bug
  • 2121 Views
  • 2 replies
  • 0 likes

Car mode

My phone used to stay awake when I was using spotify in NY car or motorcycle so I could control the Playlist while driving. Now the screen goes to sleep and I have to wake it back up to change the song or pause it. I try tapping on "Car" in the setti...

Visitor

My phone used to stay awake when I was using spotify in NY car or motorcycle so I could control the Playlist while driving. Now the screen goes to sleep and I have to wake it back up to change the so...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with App on Samsung Galaxy S20 Ultra

PlanPremiumCountryUSDeviceSamsung Galaxy S20 UltraOperating SystemAndroid version - 11One UI version - 3.1 My Question or IssueI have been having this issue for a while now. I could be playing a podcast for hours with no issues and then will seemingl...

Newbie

Plan Premium Country US Device Samsung Galaxy S20 Ultra Operating System Android version - 11 One UI version - 3.1   My Question or Issue I have been having this issue for a while now...

Kevins2

Visitor

2544 Views

6 replies

0 likes

  • 2544 Views
  • 6 replies
  • 0 likes

Superuser Contribution Two days ago, music stopped

It seems the worst on one playlist. Shuffle will 90% of the time not work. Maybe I can play one song at a time, most often nothing. Sometime a song will play for 10 seconds, then stop. Sometimes the green bars are moving as if the song is playing, bu...

Regular

It seems the worst on one playlist.  Shuffle will 90% of the time not work.  Maybe I can play one song at a time, most often nothing.  Sometime a song will play for 10 seconds, then st...

bhtlaw

Regular

532 Views

3 replies

0 likes

App & Features
  • 532 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stopping Autoplay From Bluetooth Connection

PlanPremiumCountryUSDevicePixel 6 ProOperating SystemAndroid 12 My Question or IssueOnly recently, not until now, when I connect my earbuds to my phone Spotify starts playing and then I also can't swipe away the notification in the swipe down area. S...

Regular

Plan Premium Country US Device Pixel 6 Pro Operating System Android 12   My Question or Issue Only recently, not until now, when I connect my earbuds to my phone Spotify starts playing...

Alex

Spotify Legend

600 Views

3 replies

0 likes

  • 600 Views
  • 3 replies
  • 0 likes

Superuser Contribution Player had disappeared

Hi, The progress bar/player thing no longer appears in my app I can still play aos, but I've got no wat of seeing what's actually playing, fast forwarding/rewinding and the only way I cam stop it playing is to close the app.It's been going on a while...

Newbie

Hi,   The progress bar/player thing no longer appears in my app I can still play aos,  but I've got no wat of seeing what's actually playing, fast forwarding/rewinding and the only way I ...

Skynebula

Regular

2033 Views

7 replies

2 likes

App & Features
  • 2033 Views
  • 7 replies
  • 2 likes

Superuser Contribution Android auto

PlanPremiumCountryCanadaDeviceSamsung S20 ultraOperating System My Question or IssueAndroid auto is not functioning anymore. I've tried all the tips I've found and don't seem to be working. I can play music through my phone but don't have the control...

Visitor

  Plan Premium Country Canada Device Samsung S20 ultra Operating System     My Question or Issue Android auto is not functioning anymore.  I've tried all the tips I've ...

Yordan

Moderator

818 Views

2 replies

2 likes

  • 818 Views
  • 2 replies
  • 2 likes

Musics plays but wont show the song in the app

PlanPremiumCountry DeviceSamsung Galaxy S21 UltraOperating SystemAndroid My Question or IssueLately my spotify app has been really buggy. It started about a week ago and i've never had any issues like this before. The issue is that once i leave the a...

Visitor

  Plan Premium Country   Device Samsung Galaxy S21 Ultra Operating System Android   My Question or Issue Lately my spotify app has been really buggy. It started about a week...

goatpimp

Gig Goer

2022 Views

4 replies

3 likes

  • 2022 Views
  • 4 replies
  • 3 likes

Playing a track doesn't let control it

PlanPremiumCountryIsraelDevice Pixels 6Operating SystemAndroid 12 My IssueOften after idling (i.e. not using Spotify in a while), when playing a track, it will start playing it without launching the controlsIn such case, the only way to stop it from ...

Casual Listener

Plan Premium Country Israel Device  Pixels 6 Operating System Android 12   My Issue Often after idling (i.e. not using Spotify in a while), when playing a track, it will start pla...

MattSuda

Spotify Star

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Android app no song displays as playing, but it is playing.

Hello! This has been an issue for over a year - Music plays from the app, but no song is displayed as playing. This causes multiple issues, because I can not skip nor pause a song. In addition, the music won't stop if I disconnect from bluetooth. I a...

Newbie

Hello! This has been an issue for over a year - Music plays from the app, but no song is displayed as playing. This causes multiple issues, because I can not skip nor pause a song. In addition, the m...

MattSuda

Spotify Star

1756 Views

5 replies

2 likes

App & Features
  • 1756 Views
  • 5 replies
  • 2 likes

Progress bar not showing. Tried new install, log out/in. Talked with 4 agents to no avail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MattSuda

Spotify Star

1416 Views

3 replies

0 likes

  • 1416 Views
  • 3 replies
  • 0 likes

Superuser Contribution ANDROID - Bottom bar not updating song or play/pause button

I am using a Samsung Galaxy J7V Android Version 9 for my premium Spotify app. I cleared the cache & data, reinstalled, restarted, and I still don't get the songs to update on the bottom bar. The first song I play will stay there for every song I play...

Casual Listener

I am using a Samsung Galaxy J7V Android Version 9 for my premium Spotify app. I cleared the cache & data, reinstalled, restarted, and I still don't get the songs to update on the bottom bar. The ...

groupama3

Music Fan

6701 Views

27 replies

13 likes

  • 6701 Views
  • 27 replies
  • 13 likes

Superuser Contribution Adroid app goes black after (any) song selected

PlanPremiumCountryUKDeviceLG G7 ThinQOperating SystemAndroid 10 My Question or IssueSpotify was working perfectly until a week ago.There was no update or any change done to my device - but the app stopped working.By this I mean that search function w...

Casual Listener

Plan Premium Country UK Device LG G7 ThinQ Operating System Android 10   My Question or Issue Spotify was working perfectly until a week ago. There was no update or any change done to...

Novy

Moderator

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes