Help Wizard

Step 1


Spotify keeps saying offline

Spotify keeps saying offline











My Question or Issue

Hi! I've had this issue for a few days where all my playlists are completely blank, i cant access my library, and i cant play any songs. Spotify keeps telling me to "try again" or that I'm offline when i know im not. Its only an issue on my phone, but not my laptop or tv.

1 Reply

Hello there @abblejuice 
Nice to hear from you.

I had the same issue a while back and I was able to resolve it by clearing my app cache. It seems like this issue pops up when the phone has storage issues


In any case, let's try some basic troubleshooting steps.

  • clear app cache
  • restart your device
  • log out and back in
  • try on a different device, if possible(preferably a phone since you said it works fine on the laptop)
  • try a different network, if possible
  • Perform a clean reinstall of the app, shouldn't clear your data or anything.

I hope that it'll be resolved soon with these steps but even if not, I'll be waiting to hear from you.


TaylithSpotify Star
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