Help Wizard

Step 1


Can't login "You are offline" error

Can't login "You are offline" error

Plan: now Free (was Premium)

Country: Czech Republic

Device: Mi 9 SE

Operating System: Android 10 (MIUI Global 11.0.6 stable) 



Hi guys, i need your help to solve this please.


I tried clearing cache/all data from app, several reboots, then reinstalled app and rebooted again but i still get the same "you are offline" message and can't login on my Android Phone


I think it all started when i stopped being part of a family packet, but perhaps it's just a coincidence, because Spotify browser version works fine on my mac.


Please help me, thanks! 

1 Reply

Is here anyone from support to help me? i cant get it work and am thinking to cancel my subscription.


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