Wileyfox Swift 2
My Question or Issue
Always get the same message, doesn't matter whether on WiFi (tried several different ISPs) or on 4G.
The app is up to date according to google store.
Log in without password generates an email verification (sometimes) but it still does not log me in.
Login using same credentials works fine in web browser on PC as does music playback.
"signin everywhere" in account overview is enabled and doesn't seem to make any difference.
The app was a fresh install and has never worked. Tried uninstall reinstall as well. No difference.
What is going on here?
Solved! Go to Solution.
Thanks for reaching out to us 🙂
We'd suggest you open an incognito window on your PC. Sometimes the cache can lead to different issues. Then you can head here and reset your password.
If you've been more than 14 days abroad, you can follow these steps and change the country settings. Then you can try again resetting the password. Does the issue persist?
Keep us in the loop. If you have questions, you know where to find us.
When I didn't get a response here, I opted for contacting Spotify customer service who told me the cause of this specific issue was the +14-day-abroad issue as also mentioned by Ver (incognito window would have made no difference - it is a red herring in this context).
I had foolishly disregarded +14-day-abroad as a probable cause, given that the web client worked, and that the error messages in android were leading me to look elsewhere for a solution.
Once I had corrected the country setting in Spotify, the android client was able to accept login.