Can't open/play Daily Mixes on phone app

[6thchildren]

Howdy everyone,

since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry, something went wrong. Please give it another try." A screenshot is attached.

I initially assumed it was bad internet connection or just a temporary problem so I just left it for a while. However the problem persists even after I've cleared cache & data, tried on different wifi + data, deleted and reinstalled the app, optimised my phone etc. 

I was wondering if anyone knew how to get around this or is experiencing the same issue. Thanks!

[ZullyB]

Hey @6thchildren, welcome to the Spotify Community! 

Can you let us know the Spotify version? You can find it in Settings > About Spotify. Also, does the same thing happens on another device? 

Last but not least, can you try the steps here for us: https://support.spotify.com/article/reinstallation-of-spotify/? They should help with this. 

Let us know how it goes.