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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1111 Views
  • 0 replies
  • 4 likes

Languange

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

  • Newbie
  • Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).
  • Joe
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

  • Casual Listener
  • I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...
  • twongy
  • Casual Listener
  • 37646 Views
  • 12 replies
  • 6 likes
  • 37646 Views
  • 12 replies
  • 6 likes

Spotify doesn't start after installation - Sony Tablet S Android 4.0.3

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app was succesfully installed but then when I try to run the...

  • Casual Listener
  • Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app ...
  • fcantarelli
  • Newbie
  • 758 Views
  • 4 replies
  • 0 likes
  • 758 Views
  • 4 replies
  • 0 likes

Huawei P8 lite audio cuts out playing spotify through car bluetooth

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do.When I start playing spotify through bluetooth in my car, I have no problems in the first 30 minutes but after tha...

  • Casual Listener
  • Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do. When I start playing spotify through bluetooth in my car, I h...
  • Fvarela
  • Newbie
  • 1142 Views
  • 5 replies
  • 0 likes
  • 1142 Views
  • 5 replies
  • 0 likes

Solved!! Ford Sync does not recognize Spotify

Hi,I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I Just wait for the next update?

  • Visitor
  • Hi, I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I J...
  • yayanipondg
  • Newbie
  • 24766 Views
  • 65 replies
  • 4 likes
  • 24766 Views
  • 65 replies
  • 4 likes

Solved!! Spotify crashes on Android

Hi @all, i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no error message), it is just closed and within 30 seconds- 1 minu...

  • Regular
  • Hi @all,   i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no...
  • DeweyCarter
  • Newbie
  • 81290 Views
  • 19 replies
  • 0 likes
  • Spotify crashing Android
  • 81290 Views
  • 19 replies
  • 0 likes

Log in is not possible

I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i cannot cancel the Payment either!!!

  • Newbie
  • I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i c...
  • user-removed
  • Not applicable
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

No edit option to rearrange playlists! Driving me mad

I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've deleted and reloaded the app. I have a razor phone. H...

  • Newbie
  • I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've de...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Queue a playlist

Hi,I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request?Thanks!Vincent

  • Newbie
  • Hi, I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request? Thanks! Vincent
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

volume control when using Spotify Connect???

I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. The only way I can find to control volume is to open the d...

  • Casual Listener
  • I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. Th...
  • MiNiMaLiZz
  • Casual Listener
  • 8738 Views
  • 4 replies
  • 11 likes
  • 8738 Views
  • 4 replies
  • 11 likes

Downloaded music

Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that

  • Casual Listener
  • Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that
  • CzechFencer
  • Composer
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Local Files do not sync at all

Hello, so I wanted to download a couple songs on my phone, and it doesn't work.It worked a couple of days ago, but now it doesn't work. I already read multiple threads about it but nothing worked. - Phone and PC are in the same network- UPnP is enabl...

  • Visitor
  • Hello,   so I wanted to download a couple songs on my phone, and it doesn't work. It worked a couple of days ago, but now it doesn't work.   I already read multiple threads about it bu...
  • user-removed
  • Not applicable
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

Si interrompe il brano

Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie

  • Newbie
  • Mentre ascolto le playlist si interrompe il brano, chiudendosi la app spotify. Ho un samsung galaxy s4. Cosa devo fare? Grazie
  • 716 Views
  • 0 replies
  • 0 likes
  • 716 Views
  • 0 replies
  • 0 likes

Cant click on Podcast on Android

I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on the podcast I wanted, nothing would happen. I've trie...

  • Newbie
  • I've recently started listening to podcasts on spotify and it works perfectly fine on the PC app but when I tried clicking on the Podcasts on the android app, it would not respond. If I clicked on th...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Spotify Premium ended, now what?

I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I downloaded still is there, and sometimes shows up a ...

  • Newbie
  • I purchased Spotify in November 28th, last year when it was the offer of 3 months for $4.99 and that ended on February 28th I guess. So my question is, what I have to do now? Cause the music that I d...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Spotify Connect nicht moeglich

Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar.Geraete:Sonos Play 1, Onkyo Receiver, Medion Lifestream 2 usw.Eine aeltere App-Version (manuell installiert) funkti...

  • Newbie
  • Hallo, seit der letzten Spotify Android App-Version werden keine Wiedergabe-Geraete mehr angezeigt - Spotify Connect ist nicht nutzbar. Geraete: Sonos Play 1, Onkyo Receiver, Medion Lifestream...
  • FloG93
  • Casual Listener
  • 8775 Views
  • 1 replies
  • 0 likes
  • 8775 Views
  • 1 replies
  • 0 likes

Cant Login? Automatically logged out

So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different phone (same steps), but only got to login through my d...

  • Casual Listener
  • So ive tried almost every option so far, I uninstalled the application and reinstalled it, signed up with facebook, created a whole new account, changed my password, tried it on a whole different pho...
  • VANTEROUS
  • Casual Listener
  • 7548 Views
  • 11 replies
  • 2 likes
  • 7548 Views
  • 11 replies
  • 2 likes

Poor audio quality in app

I just got premium and downloaded the app. The music sounds bad, there are little breaks when it clips or sounds as if it is glitching. I've changed the quality settings, I've downloaded/removed songs, etc. I also found it doesn't happen with local f...

  • Newbie
  • I just got premium and downloaded the app. The music sounds bad, there are little breaks when it clips or sounds as if it is glitching. I've changed the quality settings, I've downloaded/removed song...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Volume turns off randomly

So my Volume has decided to just turn competely off randomly while listening to music. It all started after I ran the update for my Samsung S7 edge to android version 7.0. I have uninstalled spotify, I've formatted my phone, I've made sure the equili...

  • Casual Listener
  • So my Volume has decided to just turn competely off randomly while listening to music. It all started after I ran the update for my Samsung S7 edge to android version 7.0. I have uninstalled spotify,...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Bug] Spotify doesn't entirely fill 18:9 displays

On my OnePlus 5T, the Spotify app doesn't completely go to the navigation bar. There's a bit of a gap visible between it, and Spotify's bottom navigation. I'd really like to see this fixed, as it's quite annoying. 18:9 displays have become incredibly...

  • Composer
  • On my OnePlus 5T, the Spotify app doesn't completely go to the navigation bar. There's a bit of a gap visible between it, and Spotify's bottom navigation. I'd really like to see this fixed, as it's q...
  • ahmed_hamade
  • Newbie
  • 5936 Views
  • 6 replies
  • 12 likes
  • Android
    bug
  • 5936 Views
  • 6 replies
  • 12 likes