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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847203 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847203 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16194 Views
  • 3 replies
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  • 16194 Views
  • 3 replies
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Display size on Android tablet?

Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga.

  • Casual Listener
  • Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga. 
  • destinie_6ca
  • Casual Listener
  • 343 Views
  • 2 replies
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  • 343 Views
  • 2 replies
  • 0 likes

Can't choose songs on Android App anymore? (Premium subscriber)

I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the app layout looks different, so it has been updated. M...

  • Newbie
  • I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the ap...
  • Joe
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded File Location on Android

Hi, Where are the playlist/downlods stored on an Android (S3 Mini)? I have downloaded a playlist, which I then deleted on the desktop version. When I go back in Spotify on Android, it's no longer there but not sure if the files remain, so I want to l...

  • Casual Listener
  • Hi, Where are the playlist/downlods stored on an Android (S3 Mini)?   I have downloaded a playlist, which I then deleted on the desktop version.   When I go back in Spotify on A...
  • Joe
  • Community Legend
  • 70890 Views
  • 7 replies
  • 0 likes
  • 70890 Views
  • 7 replies
  • 0 likes

Album cover On lockscreen

Can someone please help me I can't get album covers to display on my lock screen.I'm using an Oppo R9 plus.

  • Newbie
  • Can someone please help me I can't get album covers to display on my lock screen. I'm using an Oppo R9 plus.
  • Joe
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restarted phone, offline mode, unable to login.

Phone updated, restarted and trying to launch spotify app. On login, get " You are currently set to offline. Please go online to connect." Any way to change the online/offline setting without loging in? Do I now lose all my downloaded content? Seems ...

  • Casual Listener
  • Phone updated, restarted and trying to launch spotify app.  On login, get " You are currently set to offline.  Please go online to connect."   Any way to change the online/offline se...
  • t1ttyburgerz
  • Casual Listener
  • 682 Views
  • 5 replies
  • 0 likes
  • 682 Views
  • 5 replies
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Spotify crash when another app opens the camera

Everytime another app use the camera or opening the camera app itself my spotify either pauses the music or more often crashs. I have one Nexus 5X with pure android 8, I don't rebember if i had the same problem with my last phone.

  • Newbie
  • Everytime another app use the camera or opening the camera app itself my spotify either pauses the music or more often crashs.   I have one Nexus 5X with pure android 8, I don't rebe...
  • 704 Views
  • 0 replies
  • 8 likes
  • 704 Views
  • 0 replies
  • 8 likes

Solved!!Superuser Contribution Audio lagging on Huawei P9 Plus

Im having trouble with lagging\skipping, it started suddenly and it goes away after 30 sec to a minute. But it is really annoying, and did not have this problem earlier. Tried to delete cache and redownloaded songs, same result.

  • Casual Listener
  • Im having trouble with lagging\skipping, it started suddenly and it goes away after 30 sec to a minute. But it is really annoying, and did not have this problem earlier.   Tried to delete cach...
  • Krisj2k
  • Casual Listener
  • 1213 Views
  • 5 replies
  • 0 likes
  • 1213 Views
  • 5 replies
  • 0 likes

Spotify Android App automatically starts when I start playing music through Spotify on my PC. Why??

This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening please? They appear to be synced but I don't recall s...

  • Casual Listener
  • This started in the past few days. I'll hit play on Spotify on my work computer or home computer and it will start it in the background my phone at the same time. How do I stop this from happening pl...
  • user-removed
  • Not applicable
  • 3196 Views
  • 8 replies
  • 1 likes
  • 3196 Views
  • 8 replies
  • 1 likes

Dangerous bug / Connect starts with Max Volume on AVR

Problem:on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME!This can blow your ears and your speakers, it is realy dangerous not only annoying. The volume is preset to max, you may notice it on the connect screen and...

  • Casual Listener
  • Problem: on the first start of Spotify Connect beaming to an AVR it starts with MAXIMUM VOLUME! This can blow your ears and your speakers, it is realy dangerous not only annoying.   The vo...
  • rienwessels
  • Newbie
  • 2031 Views
  • 9 replies
  • 9 likes
  • Dangerous Bug
    Spotify Connect Volume Control
  • 2031 Views
  • 9 replies
  • 9 likes

Spotify Android gone dead slow

Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed? P.

  • Regular
  • Even connecting on my home wifi network, I spend most of time looking at the rotating green circle icon. Loads of people making the same complaint about the app. When will this be fixed?   P.
  • coalminecanary
  • Roadie
  • 295 Views
  • 2 replies
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  • 295 Views
  • 2 replies
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Pairing headphones with phone and computer

I have Dell Inspiration running on Windows 10, Beoplay Bluetooth headphones, and an Android phone. I can't get my headphones to pair with both the computer and computer at the same time. It says they're both paired but when I try to play music from m...

  • Newbie
  • I have Dell Inspiration running on Windows 10, Beoplay Bluetooth headphones, and an Android phone. I can't get my headphones to pair with both the computer and computer at the same time. It says...
  • coalminecanary
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
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Can't log in.

I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.Spoiler (Highlight to read)

  • Newbie
  • I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.  
  • 70 Views
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  • 70 Views
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I'm having problems logging in

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change password. I also tried typing in just my username an...

  • Newbie
  • I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change p...
  • coalminecanary
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Don't reproduce the music of daft punk

My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally

  • Newbie
  • My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally 
  • 184 Views
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  • Daft punk don't play
  • 184 Views
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Solved!! Vizio smart TV

I haveva smart TV and everyime i want to connect my I-phone to "other devices" my vizio TV doesnt show up. I want it to because ivwould like to chose songs, albums and other options that only appear on my phone/laptop. All that shows on the TV verson...

  • Newbie
  • I haveva smart TV and everyime i want to connect my I-phone to "other devices" my vizio TV doesnt show up. I want it to because ivwould like to chose songs, albums and other options that only appear ...
  • Bfunken
  • Newbie
  • 5859 Views
  • 11 replies
  • 0 likes
  • Vizio tv or any smart tv
  • 5859 Views
  • 11 replies
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Not playing full playlist

I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if repeat isn't on it stops playing after however many so...

  • Newbie
  • I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if rep...
  • 409 Views
  • 0 replies
  • 1 likes
  • 409 Views
  • 0 replies
  • 1 likes

LOCAL FILE PLAYBACK

First of all, i love spotify and been with you for a long time, but my patience is running low these days, its been years in the asking and still no update that makea away with the god awful way ofgetting to play local files on the mobile app (androi...

  • Casual Listener
  • First of all, i love spotify and been with you for a long time, but  my patience is running low these days, its been years in the asking and still no update that makea away with the god awful wa...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

app not starting after update

hi guysafter my last last update yesterday, spotify doesnt start anymore.I uninstalled the app, turned my phone of and tried to reinstall the app.but my phone didnt start up again.i had to do a factory reset to get it started again.after that i insta...

  • Newbie
  • hi guys after my last last update yesterday, spotify doesnt start anymore. I uninstalled the app, turned my phone of and tried to reinstall the app. but my phone didnt start up again. i had to do...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
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Solved!! Order of playlists in "Add to Playlist" screen

HiI have a playlist that I frequently add songs to 1. Tap the 3 vertical dots (opposite the '+')2. A menu pops up from below, tap "Add to playlist"3. Another menu pops up which lists all my playlists annoyingly at this point, the playlist that I freq...

  • Casual Listener
  • Hi I have a playlist that I frequently add songs to   1. Tap the 3 vertical dots (opposite the '+') 2. A menu pops up from below, tap "Add to playlist" 3. Another menu pops up which lists a...
  • Joe
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

I Don't Get 30 Minutes Of Ad Free Music

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

  • Casual Listener
  • Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes