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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1114 Views
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  • 4 likes

"No internet connection available" bug won't allow me to use any option on spotify

I've had this bug for around 3 days and I'm still trying to fix it. I've tryed all the "Fixes" provided on the forum and none of them work. I've Uninstalled, clean un/reinstalled, I've soft restarted, you name it I've probably done it already. Nothin...

  • Newbie
  • I've had this bug for around 3 days and I'm still trying to fix it. I've tryed all the "Fixes" provided on the forum and none of them work. I've Uninstalled, clean un/reinstalled, I've soft restarted...
  • 511 Views
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  • Connection bug
    Help
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Downloaded songs removed from app after phone restart. Spotify still has all 6gb of music on my phon

All my downloaded music has been removed from my app after I turned off my phone to get through airport security. Music still taking up 6gb of space on my phone. All suggestions are to delete my cache, not something I would like to do as I'm on an ai...

  • Casual Listener
  • All my downloaded music has been removed from my app after I turned off my phone to get through airport security. Music still taking up 6gb of space on my phone. All suggestions are to delete my cach...
  • 394 Views
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  • 2 likes
  • 394 Views
  • 0 replies
  • 2 likes

Login Error

I'm trying to login spotiSp android app.But eleven when I'm enter correct creditsIt's shows 1.your password or username is wrong2.Passwpand username doesn't match to SpotifyGive me a solution, I have this problem for last 1 week..

  • Newbie
  • I'm trying to login spotiSp android app. But eleven when I'm enter correct credits It's shows  1.your password or username is wrong 2.Passwpand username doesn't match to Spotify Give me a s...
  • 254 Views
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  • 254 Views
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Can't login i tried everything please help!

Same it said that for me 6 days ago I though maybe waiting would help so I uninstalled it then reinstalled it 2 days ago and still didn't work. I even tried signing up, using my facebool, and even changing my password. I've been looking for help but ...

  • Newbie
  • Same it said that for me 6 days ago I though maybe waiting would help so I uninstalled it then reinstalled it 2 days ago and still didn't work. I even tried signing up, using my facebool, and even ch...
  • 214 Views
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  • 214 Views
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Spotify taken over

My listening is CONSTANTLY being interrupted bye presumably other devices on my account. Every few seconds, my app says 'now listening on... [some random device]. I'm on a family shared plan, so one other person does have access to my account, but we...

  • Newbie
  • My listening is  CONSTANTLY being interrupted bye presumably other devices on my account. Every few seconds, my app says 'now listening on... [some random device]. I'm on a family shared plan, s...
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Have Premium and now music won't play

Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Already restarted the app and logged out and back in ...

  • Newbie
  • Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Al...
  • Joe
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
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Advertisements freeze on kindle fire

Hi, The spotify app on my kindle fire keeps freezing at the start of the advertising. I've tried clearing the cache, deleting the app, logging in and out. Still happens every time an add comes up.

  • Newbie
  • Hi,   The spotify app on my kindle fire keeps freezing at the start of the advertising.   I've tried clearing the cache, deleting the app, logging in and out. Still happens every time a...
  • 297 Views
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  • 297 Views
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  • 1 likes

barra de notificaciones todo en blanco

Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente cancion el de anteriro o el titulo de la cnacion ya ...

  • Newbie
  • Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente c...
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  • 961 Views
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Jesus christ, how on earth does this app lack such basic features?!

Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alone even changing the order of songs within it! This...

  • Newbie
  • Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alo...
  • 245 Views
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  • 245 Views
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PAUSA ENTRE AS MUSICAS

eu desabilito a funcao ''sem pausas'' porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradual, continuam vindo novas musicas na fila de reproducao, s...

  • Casual Listener
  • eu desabilito a funcao ''sem pausas''  porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradua...
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  • 984 Views
  • 0 replies
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Solved!! My Equalizer feature disappeared !

Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?

  • Regular
  • Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?
  • ToneLa
  • Casual Listener
  • 359769 Views
  • 13 replies
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  • 359769 Views
  • 13 replies
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Cannot log into spotify on Android device

Hi, I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player. Userid : shreyas.myntra Please check into the account to see, why can't i log into the account. When I t...

  • Newbie
  • Hi,  I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player.   Userid : shreyas.myntra   Plea...
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Sonos not showing up in devices

Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos app). Uninstalling the current playstore version and inst...

  • Newbie
  • Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos a...
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  • 631 Views
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Android error

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono

  • Newbie
  • Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono   
  • 195 Views
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  • 195 Views
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Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

  • Visitor
  • Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...
  • wpendolag
  • Newbie
  • 2677 Views
  • 1 replies
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  • 2677 Views
  • 1 replies
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All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

  • Newbie
  • I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
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  • 291 Views
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Why can you only download playlists now?

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've already done some troubleshooting like reinstalling...

  • Newbie
  • I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've ...
  • Joe
  • Community Legend
  • 1568 Views
  • 3 replies
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  • 1568 Views
  • 3 replies
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What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

  • Newbie
  • If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?
  • Joe
  • Community Legend
  • 12625 Views
  • 1 replies
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  • 12625 Views
  • 1 replies
  • 0 likes