Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Can't edit my playlist, Samsung s8 paying premium
Can't edit my playlist, Samsung s8 paying premium
Newbie
502 Views
2 replies
0 likes
Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.
Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.
631 Views
0 replies
1 likes
Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre
Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre
17112 Views
0 replies
10 likes
Hello, I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferences it keeps turning on again everytime I open the app again. If someb...
Hello, I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferen...
Casual Listener
1488 Views
2 replies
0 likes
WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but still am puzzled as to why this is happening. Thanks i...
WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but sti...
Newbie
29806 Views
7 replies
1 likes
I have a Samsung Tablet A with Pen and the Behind the Lyrics does not work/show on the tablet. I have uninstalled/reinstalled the app. I am sure i have picked a song that hast the lyrics (i see them on my phone app). I have checked my settings and th...
I have a Samsung Tablet A with Pen and the Behind the Lyrics does not work/show on the tablet. I have uninstalled/reinstalled the app. I am sure i have picked a song that hast the l...
394 Views
0 replies
0 likes
Hii anyone also has the problem that sometime the song is played in full screen and sometime not?
Hii anyone also has the problem that sometime the song is played in full screen and sometime not?
241 Views
0 replies
0 likes
I've tried searching for this online, but haven't found anything.. On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android on it, so maybe that has something to do with it? I was able to us...
I've tried searching for this online, but haven't found anything.. On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android o...
612 Views
0 replies
0 likes
I can’t log in to Spotify on android, even after reinstalling the app multiple times and resetting my password. I have tried to log in with both Facebook and my username to no avail. Can you please look into this issue?
I can’t log in to Spotify on android, even after reinstalling the app multiple times and resetting my password. I have tried to log in with both Facebook and my username to no avail. Can you please l...
165 Views
0 replies
0 likes
Seriouly this is so annoying cant even see the album art without clicking that small thing on my lockscreen. When will it fixed ?
Seriouly this is so annoying cant even see the album art without clicking that small thing on my lockscreen. When will it fixed ?
238 Views
0 replies
0 likes
As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether. Lets face it, your buisness model sucks on the android pl...
As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether.  ...
Regular
10563 Views
4 replies
27 likes
So I want to delete/un-download the songs I have downloaded to my offline mode, so I can clear some space on my smart-phone, and I was wondering if using the setting "Delete cache and saved data", under "Other" would be the easiest way. But would tha...
So I want to delete/un-download the songs I have downloaded to my offline mode, so I can clear some space on my smart-phone, and I was wondering if using the setting "Delete cache and saved data", un...
Community Legend
3141 Views
1 replies
0 likes
So I have premium, and I am trying to change the storage location from internal storage to my phone, as I have run out of space in internal, but have loads of space of my phone, but I can't find a way to change it. I have already tried looking in the...
So I have premium, and I am trying to change the storage location from internal storage to my phone, as I have run out of space in internal, but have loads of space of my phone, but I can't find a wa...
Casual Listener
2426 Views
2 replies
0 likes
Spoiler (Highlight to read) Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded 15 gb music downloaded twice now .Im using an sd card no virus .just keeps doingthis since last ...
Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded 15 gb music downloaded twice now . Im using an sd card no...
Casual Listener
341 Views
2 replies
0 likes
Hello So... Spotify just came out for my country. But now that I finnalf got it .. I can't open it up. I install it. I tap on the app and it opens up,shows a grey screen for a second or two then closes and the "No Storage Area Found" notification pop...
Hello So... Spotify just came out for my country. But now that I finnalf got it .. I can't open it up. I install it. I tap on the app and it opens up,shows a grey screen for a second or two ...
361 Views
0 replies
0 likes
Spotify won't let me login, i entered my username and password, press on the login button it loads for a few secondes and stops. It doesn't enter AT ALL!I've tried my email instead of username, tried resetting my password, and tried logging in from t...
Spotify won't let me login, i entered my username and password, press on the login button it loads for a few secondes and stops. It doesn't enter AT ALL! I've tried my email instead of usernam...
Casual Listener
359 Views
1 replies
0 likes
For several weeks Spotify connect stopped working on my Philips 55PUS8809.-TV reset to factory defaults-Last Android TV Software Update installed-Spotify Software (re-) installed on all devices Playing Spotify on PC and Handy works perfect, even the ...
For several weeks Spotify connect stopped working on my Philips 55PUS8809. -TV reset to factory defaults -Last Android TV Software Update installed -Spotify Software (re-) installed on all devices...
Newbie
472 Views
1 replies
0 likes
I'm trying to use my Gear S3 along with Spotify so that I can go running with my watch holding the music that I downloaded. I have already downloaded a playlist on the Gear S3 and the music shows that is is downloaded, however if I want to pair my bl...
I'm trying to use my Gear S3 along with Spotify so that I can go running with my watch holding the music that I downloaded. I have already downloaded a playlist on the Gear S3 and the music shows tha...
1212 Views
0 replies
2 likes
On the new Spotify Music Android app the Equalizer settings are missing.I have no interest in bass bost or surround sound effects, I would like to adjust the different frequencies like I could on the old app. Also if I make a change in the Audio Effe...
On the new Spotify Music Android app the Equalizer settings are missing.I have no interest in bass bost or surround sound effects, I would like to adjust the different frequencies like I could on the...
Newbie
4862 Views
5 replies
2 likes
Hey there, I am a user of spotify premium and my phone login simply wont work anymore since i changed my country for holidays. I tried to change the password and reinstall the app but nothing happens when i try to connect to the spotify music app. It...
Hey there, I am a user of spotify premium and my phone login simply wont work anymore since i changed my country for holidays. I tried to change the password and reinstall the app but nothing ...
174 Views
0 replies
0 likes
