Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397264 Views

547 replies

35 likes

Account
Free
  • 397264 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8496 Views

0 replies

7 likes

  • 8496 Views
  • 0 replies
  • 7 likes

Superuser Contribution Login Failed

I can log in on desktop, but I cannot on my android, as it says either the username or password is incorrect. I have changed password multiple times and also made a new account and all- to no avail.

Newbie

I can log in on desktop, but I cannot on my android, as it says either the username or password is incorrect. I have changed password multiple times and also made a new account and all- to no avail.

Tessadog12

Newbie

1356 Views

3 replies

0 likes

  • 1356 Views
  • 3 replies
  • 0 likes

Songs won't shuffle

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to said artist if I hit start artist radio. If I hit s...

Newbie

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to ...

Nilazorz

Newbie

1846 Views

2 replies

1 likes

Android
Shuffle in playlists
  • 1846 Views
  • 2 replies
  • 1 likes

[Android] App acted strange and needed to be closed to be fixed

I woke up my phone when i was listening to a podcast (had the podcast list visible as the last open screen)The screen try to refresh but failed it seemed and showed the home screen behind the already visible text.The home screen was the screen which ...

Newbie

I woke up my phone when i was listening to a podcast (had the podcast list visible as the last open screen) The screen try to refresh but failed it seemed and showed the home screen behind the ...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Google Assistant if Spotify is Offline

Hi, I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky because I often select music with voice commands while driving...

Casual Listener

Hi,   I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky be...

Eidechse94

Casual Listener

2235 Views

5 replies

5 likes

  • 2235 Views
  • 5 replies
  • 5 likes

Solved!! Why my Spotify App don't have Radio

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

Newbie

I want Spotify to pick a same music type songs for me and Song Radio is very helpful but when I switch region to Thailand. Radio is not in app anymore. any help thank.

phan_times

Community Legend

1379 Views

1 replies

0 likes

  • 1379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Closing Randomly

Hello! I have Spotify installed on my Pixel 2 and have subscribed to Premium. Some albums it will let me download and some others not. When i click on the 3 dots to then go to click download, the Spotify app will just close. This is only on certain a...

Newbie

Hello!   I have Spotify installed on my Pixel 2 and have subscribed to Premium. Some albums it will let me download and some others not. When i click on the 3 dots to then go to click download...

RodrigoPalma

Roadie

1452 Views

1 replies

0 likes

  • 1452 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not enter the program on android.

I can not enter the program on android. On the PC I changed my password and entered, but on the phone I can not. what to do?

Newbie

I can not enter the program on android. On the PC I changed my password and entered, but on the phone I can not. what to do?

RodrigoPalma

Roadie

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Not able to login through username

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me.

Newbie

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me. 

ab-995

Composer

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

2 accounts

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spotify accounthe I'm not using?

Visitor

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spot...

user-removed

Not applicable

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Solved!! Songs keep randomly stopping and skipping to the next song

Hello, I have a Samsung Galaxy S5. Spotify has been amazing for a month. I pretty much only use an online playlist on random. All of a sudden today, it seems like I can't get through one song without it skipping out of the blue to the next song. Ive ...

Newbie

Hello,   I have a Samsung Galaxy S5.  Spotify has been amazing for a month.  I pretty much only use an online playlist on random.   All of a sudden today, it seems like I ca...

Kayrah208

Newbie

244204 Views

63 replies

10 likes

  • 244204 Views
  • 63 replies
  • 10 likes

Reinstall using current album list.

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal memory, to gether with nearly 1GB stored on my externa...

Regular

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal mem...

athegn

Regular

742 Views

2 replies

0 likes

  • 742 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save offline playlist on SD card

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

Casual Listener

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

xfaustx

Casual Listener

2289 Views

4 replies

0 likes

  • 2289 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing on samsung galaxy s7

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried restarting and re-installing.

Regular

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried rest...

capt211

Newbie

13725 Views

20 replies

2 likes

  • 13725 Views
  • 20 replies
  • 2 likes

Solved!! Will downloaded extreme quality songs be availble when premium cancalled?

Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?

Newbie

Hey,    I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...

Joe

Community Legend

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

SPOTIFY IS SLOW!!!!

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have don...

Newbie

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several m...

Riverbank_Hank

Music Fan

27606 Views

133 replies

30 likes

  • 27606 Views
  • 133 replies
  • 30 likes

Solved!! Randomly stops playing

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...

Regular

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...

LoganHelps

Composer

9164 Views

3 replies

0 likes

  • 9164 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading doesn't start from where it stopped

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?

Newbie

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?  

ZullyB

Roadie

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open/play Daily Mixes on phone app

Howdy everyone,since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry...

Newbie

Howdy everyone, since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) O...

ZullyB

Roadie

10833 Views

1 replies

10 likes

  • 10833 Views
  • 1 replies
  • 10 likes

Superuser Contribution Cant login with correct email and pass nor with facebook

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...

Casual Listener

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...

Melody

Spotify

872 Views

5 replies

0 likes

  • 872 Views
  • 5 replies
  • 0 likes

Only plays the last few songs added

Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled. Nothing else in my library (hundreds of songs) plays. I have looked th...

Newbie

Hello all   I don't use playlists.  I just hit the "save" button on songs, and then let them all shuffle right in my library.  Recently only the last 10 songs I've added are shuffled...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes