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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42215 Views
  • 65 replies
  • 25 likes
  • 42215 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877887 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877887 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26332 Views
  • 4 replies
  • 0 likes
  • 26332 Views
  • 4 replies
  • 0 likes

Solved!! Daily mix not displayed Anfroid

My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.

  • Newbie
  • My wife and I are new subscribers.  My android app gave me daily mix right away.  I just realized my wife has never seen hers.  Same smartphones on android.
  • jsannn
  • Community Legend
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Solved!! Size of average song in MB

Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy.I have a low space on my smartphone and I want to know, if it is more spacesaving when I use sp...

  • Newbie
  • Hi guys,   I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy. I have a low space on my smartpho...
  • corruptionist
  • Newbie
  • 231362 Views
  • 6 replies
  • 1 likes
  • 231362 Views
  • 6 replies
  • 1 likes

Ads

For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why in the world is this happening? I don't really care...

  • Newbie
  • For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why ...
  • phan_times
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Def Leppard playback

3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.

  • Newbie
  • 3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Certain songs stop halfway

Hi! Im a premium user and using OPPO phone running Android 7.1.1 .spotify music intermittently stops playing music and i have to manually go into there app to click 'play'. Tried uninstalling and installing, still couldnt get it to work. Anyone has e...

  • Casual Listener
  • Hi!  Im a premium user and using OPPO phone running Android 7.1.1 . spotify music intermittently stops playing music and i have to manually go into there app to click 'play'.    Tr...
  • Germs26
  • Casual Listener
  • 5784 Views
  • 3 replies
  • 0 likes
  • 5784 Views
  • 3 replies
  • 0 likes

Álbum somente em ordem aleatória

Olá,tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória.Por que não consigo desabilitar a ordem aleatória no App do Android (versão 8.4.4.810)?ObrigadoReginaldo

  • Casual Listener
  • Olá, tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória. Por que não consigo desabilitar a ordem aleatória no App do Andro...
  • Joao97
  • Newbie
  • 69986 Views
  • 4 replies
  • 6 likes
  • 69986 Views
  • 4 replies
  • 6 likes

Spotify wont connect

The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I downloaded? This would be rather crucial because I'm n...

  • Newbie
  • The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I dow...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Music skipping like a CD

As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so. I followed the directions posted here (community.spotify.com/t5/Android/Audio...

  • Regular
  • As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so.   I followed the di...
  • Joe
  • Community Legend
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Problems when turning the screen on and off.

Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phone, just this new one. Can anyone help?

  • Newbie
  • Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phon...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Spotify is playing my titles but they are lagging

So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "chips" of song that are buggy, just like when you t...

  • Newbie
  • So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

Trying to save albums on Samsung 8 and the app crashes

Hi guys, This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?

  • Casual Listener
  • Hi guys,   This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Android App doesn't connect using WiFi

Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed in newer releases. I am using a Huawei P9 Lite with ...

  • Casual Listener
  • Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed i...
  • watangaboy
  • Casual Listener
  • 2621 Views
  • 5 replies
  • 1 likes
  • Android
    Wifi Casting
  • 2621 Views
  • 5 replies
  • 1 likes

Spotify onnect Availability

My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and then I see the Onkyo on our Android devices. How ca...

  • Newbie
  • My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and ...
  • murpsel
  • Gig Goer
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

"Go online to see menu" issue

Hi all, I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to artist, add to playlist, etc.) it will spool for a few second...

  • Regular
  • Hi all,   I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to a...
  • 1314 Views
  • 0 replies
  • 15 likes
  • Android
    internet
    wifi
  • 1314 Views
  • 0 replies
  • 15 likes

Lost music

I've had Spotify years now. Never had a drama. Now i go into a playlist that only had 60 songs in it. And i can only visibly see 9 or so. Yet the playlist still states 60 songs in this one playlist. What could cause this? I've tried hitting the downl...

  • Newbie
  • I've had Spotify years now.  Never had a drama.  Now i go into a playlist that only had 60 songs in it.  And i can only visibly see 9 or so.  Yet the playlist still states 60 song...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Doesn't play the next song :(

Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the app and leave the phone on so it would continuously...

  • Newbie
  • Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Keeps moving music from SD to internal storage

Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves back to internal storage. I have had no other prob...

  • Newbie
  • Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves...
  • phan_times
  • Community Legend
  • 4985 Views
  • 4 replies
  • 9 likes
  • 4985 Views
  • 4 replies
  • 9 likes

Problemas con spotify en un dispositivo google cast

Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se hubieran escuchado todas las canciones, pero no, fal...

  • Newbie
  • Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se h...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

How to remove podcasts from the home screen

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The Prude and the Pornstar, Guys We F****d, **bleep** Wi...

  • Casual Listener
  • Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The P...
  • Ihatepodcasts
  • Casual Listener
  • 23446 Views
  • 1 replies
  • 116 likes
  • 23446 Views
  • 1 replies
  • 116 likes

Solved!! ''We're experiencing a problem please try again''

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try ag...

  • Casual Listener
  • So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experie...
  • trick--trouble
  • Newbie
  • 21049 Views
  • 21 replies
  • 1 likes
  • 21049 Views
  • 21 replies
  • 1 likes