Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hola , tengo cuenta premium y varios dispositivos, y he descargado listas que desaparecen. Me puede decir porque? No es normal porque pago una cantidad para disfrutar sin internet. Espero respuesta. Gracias
Hola , tengo cuenta premium y varios dispositivos, y he descargado listas que desaparecen. Me puede decir porque? No es normal porque pago una cantidad para disfrutar sin internet. Espero respuesta.&...
Roadie
1272 Views
1 replies
0 likes
i am having the latest spotify on both Windows and Android and i recently moved a new local files into my spotify playlist. However, when i sync it to my phone, it showed the local file song but does not allow me to download it and it is greyed out. ...
i am having the latest spotify on both Windows and Android and i recently moved a new local files into my spotify playlist. However, when i sync it to my phone, it showed the local file song but does...
Community Legend
1893 Views
3 replies
0 likes
Help! My spotify app was saying that I was offline and I decided to just update it and log out of my account, little did I know I would completely lock myself out of the app. Each time I log in to the app it says I have to go online to connect and I ...
Help! My spotify app was saying that I was offline and I decided to just update it and log out of my account, little did I know I would completely lock myself out of the app. Each time I log i...
Community Legend
376 Views
1 replies
0 likes
When I joined I spent hours choosing my playlist or my songs let's put it that way. When I finally got in I found the songs were in something called a library not my playlist. What is the difference between the two?
When I joined I spent hours choosing my playlist or my songs let's put it that way. When I finally got in I found the songs were in something called a library not my playlist. What is the difference ...
Community Legend
8161 Views
3 replies
0 likes
The Spotify player in the phone notification bar will open when headphones are plugged in or if headphones are plugged in when the phone is attached to a computer with a USB cord. This happens if an instance of Spotify is open on the computer, if the...
The Spotify player in the phone notification bar will open when headphones are plugged in or if headphones are plugged in when the phone is attached to a computer with a USB cord. This happens if an ...
411 Views
0 replies
0 likes
I am a spotify premium user on Google pixel. After a certain date in January 2018, Spotify album art has stopped to load, while the album art for my previously downloaded songs appear as expected. In an attempt to resolve the issue, I cleared cache a...
I am a spotify premium user on Google pixel. After a certain date in January 2018, Spotify album art has stopped to load, while the album art for my previously downloaded songs appear as expected. In...
Casual Listener
803 Views
3 replies
0 likes
I cant choose storage so my phone gets full. Why is the storage buttom missing? I have followed instructions but there is no buttom for choosing storage
I cant choose storage so my phone gets full. Why is the storage buttom missing? I have followed instructions but there is no buttom for choosing storage
Community Legend
823 Views
3 replies
0 likes
I have an issue with the most recent version of Spotify on my Note 8. When playing through my BT device, the music automatically pauses when any email notification comes through on my phone. I have tried uninstall/reinstall, but that did not fix the ...
I have an issue with the most recent version of Spotify on my Note 8. When playing through my BT device, the music automatically pauses when any email notification comes through on my phone.&nb...
Casual Listener
5588 Views
1 replies
0 likes
Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works.However, I have to do this EVERY TIME I connect in my car - which is...
Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works. However, I have...
891 Views
0 replies
0 likes
In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?". This happens on both of my tablets. Spotify works fine when accessed through the app on my iPhone so I know it's not the network. ...
In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?". This happens on both of my tablets. Spotify works fine when accesse...
Community Legend
3789 Views
1 replies
0 likes
I cannot play this song!I cannot play this song
I cannot play this song! I cannot play this song
263 Views
0 replies
0 likes
I downloaded 3 new playlists, but they are not showing up under my songs so that I can shuffle through all of the songs I have downloaded, and not just one playlist at a time. How do I fix this?
I downloaded 3 new playlists, but they are not showing up under my songs so that I can shuffle through all of the songs I have downloaded, and not just one playlist at a time. How do I fix this?
Community Legend
340 Views
1 replies
0 likes
I want change the Internal Storage to SD Card, but the storage configuration are gone... Sorry i'm brazillian, then the language of picture are Portuguese.. and sry for my bad english too... Also how can see Storage in portuguese : "Armazenamento" is...
I want change the Internal Storage to SD Card, but the storage configuration are gone... Sorry i'm brazillian, then the language of picture are Portuguese.. and sry for my bad englis...
Regular
475 Views
2 replies
0 likes
I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstalled and reinstalled the app and it continues. On Cox...
I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstall...
Spotify
762 Views
1 replies
1 likes
Boa tarde!Utilizo o Android Auto perfeitamente na central multimidia de meu carro. Tenho apenas um problema em que nao aparecem todas as musicas de minhas playlists no carro. Como se fosse um limite de quantidade de musicas. Isto e normal? Ha previsa...
Boa tarde! Utilizo o Android Auto perfeitamente na central multimidia de meu carro. Tenho apenas um problema em que nao aparecem todas as musicas de minhas playlists no carro. Como se fosse um limit...
324 Views
0 replies
0 likes
I cant open, create or play a playlist that the app crachs. I'm using a MOTO C Plus.
I cant open, create or play a playlist that the app crachs. I'm using a MOTO C Plus.
Roadie
471 Views
1 replies
0 likes
necessito urgente de uma ajudaestou a muito tempo sem acessar o site do spotify e hoje fui acessar para mudar meu e-mail (criei um novo) e so acesso a conta pelo facebook. ao entrar nas configuracoes descobri de alguma forma estava aparecendo um emai...
necessito urgente de uma ajuda estou a muito tempo sem acessar o site do spotify e hoje fui acessar para mudar meu e-mail (criei um novo) e so acesso a conta pelo facebook. ao entrar nas c...
315 Views
0 replies
1 likes
Spotify does not pause playing music when an incomong call comes through on my new Google Pixel 2 XL - I would like to activate this notification? Any ideas please?
Spotify does not pause playing music when an incomong call comes through on my new Google Pixel 2 XL - I would like to activate this notification? Any ideas please?
Community Legend
439 Views
3 replies
0 likes
Hace unos dias descargue todas las canciones de mi biblioteca pero cuando pongo el modo offline o no tengo conexion las canciones no se reproducen y me dice que no estan disponibles. La musica la baje a traves de wifi, desbincule mis dispositivos off...
Hace unos dias descargue todas las canciones de mi biblioteca pero cuando pongo el modo offline o no tengo conexion las canciones no se reproducen y me dice que no estan...
Newbie
22134 Views
3 replies
0 likes
I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere a few minutes later. I know I could get rid of it by turning ...
I can close the application and get rid of it in the recent apps list, but the notification with the player controls still shows up. If I swipe to dismiss it, it will return out of nowhere ...
464 Views
0 replies
2 likes
