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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4113 Views

0 replies

6 likes

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Wont Go Online or sign in on Galaxy s4

Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can never sign back in

Casual Listener

Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can n...

RyanH21

Newbie

320 Views

2 replies

0 likes

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Stuck in Offline Mode, will quit using spotify if not fixed.

Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothing works. I'm tired of the app being broken.. I'll ...

Casual Listener

Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothi...

AdolfoDuran

Newbie

2284 Views

6 replies

3 likes

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Android App sucks....

I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this.The desktop version is great!The Android version. Well. It's soo bad I'm contemplating moving back to Google Play.I cannot seem to reach out to a...

Casual Listener

I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this. The desktop version is great! The Android version. Well. It's soo bad I'm contemplating...

NapCoordinator

Newbie

8848 Views

11 replies

10 likes

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Keeps disconnecting from chromecast AND they removed Running

SO my ecosystem has gone from iOS to Android. I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi. All of thes devices work so well together. I listen to Spotify all the time and the fact that I can't get the daily playlists to pl...

Regular

SO my ecosystem has gone from iOS to Android.  I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi.  All of thes devices work so well together.  I listen to Spotify...

843 Views

0 replies

1 likes

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Chromecast finding problem

Two days ago I listened Spotify with chromecast. I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a long time. ( Only sometimes had to clear the memory. )Wh...

Regular

Two days ago I listened Spotify with chromecast.  I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a...

KaiKoskine

Regular

1101 Views

6 replies

1 likes

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No internet connexion

Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well.I have a premium account so I wish I could still use it but nothing is working.I tried to ...

Casual Listener

Hello,   Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well. I have a premium account so ...

emmanuel05

Regular

568 Views

3 replies

0 likes

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Google Pixel Android 7.1

I just received my Google Pixel running Android 7.1. I started to set up spotify. I am able to log without issue and play music inside the app. The problem that I have is that I tried to set up the widget on my home screen to control the music. The w...

Newbie

I just received my Google Pixel running Android 7.1.  I started to set up spotify.  I am able to log without issue and play music inside the app.  The problem that I have is that I tri...

Sigi2962

Newbie

8380 Views

15 replies

3 likes

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Not sound on Google home and Chromecast

Can't play any music over Google home or Chromecast.Reinstalled ect ect. Could someone please help.Premium account....10€ a month and not working.No helpdesk or phone help.

Newbie

Can't play any music over Google home or Chromecast. Reinstalled ect ect.   Could someone please help. Premium account....10€ a month and not working. No helpdesk or phone help. 

298 Views

0 replies

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problema di visualizzazione di abbonamento errato da parte dell'applicazione Spotify e cancellazione

Salve buonasera,Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usando un username diverso da quello che ho usato io per acceder...

Visitor

 Salve buonasera, Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usand...

228 Views

0 replies

0 likes

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music doesn't play

My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help

Newbie

My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help  

225 Views

0 replies

0 likes

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Pixel 2, will not play next song

I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.

Casual Listener

I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.

285 Views

0 replies

0 likes

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Spotify not logging into the correct Facebook account.

I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under the wrong Facebook. So it’s my girls friends Facebook...

Newbie

I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under th...

294 Views

0 replies

0 likes

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Solved!! My music won't appear!

Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the same thing: my computer doesn't detect it. If I make a playl...

Casual Listener

Hi,  My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the sa...

johaegeman

Newbie

105485 Views

18 replies

3 likes

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Make a Playlist off all MY SONGS --- HELP

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a way to make a playlist of all my songs at once, witho...

Newbie

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a wa...

TheLadyFair

Newbie

485 Views

2 replies

0 likes

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Can't stream individual Song

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out

Casual Listener

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out 

r2j2

Casual Listener

677 Views

5 replies

1 likes

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  • 5 replies
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Songs don't show up on android app

Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...

Newbie

Hi,    I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...

259 Views

0 replies

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Solved!! Spotify hacked

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen

Newbie

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen   

DennisDre1

Newbie

519 Views

1 replies

0 likes

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Shared link to song says "This song is not available" but it is

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJXahilmefKhSIA8p?si=ix2u4cOSS_aeRjqsFzoKxw The link was shared...

Newbie

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song.   https://open.spotify.com/track/1UFq2OJX...

454 Views

0 replies

2 likes

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Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

Casual Listener

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...

353 Views

0 replies

0 likes

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