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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839238 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839238 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13595 Views
  • 1 replies
  • 0 likes
  • 13595 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music dissappear before I downloaded

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.My SD card isn't full, I don't cross the download songs limit, is my only one account and I'm sure that I downloaded my albums ...

  • Casual Listener
  • The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this. My SD card isn't full, I don't cross the download songs  limit, is my...
  • Aimee_T
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify account

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that

  • Newbie
  • i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that  
  • Aimee_T
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

  • Regular
  • I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...
  • 144 Views
  • 0 replies
  • 0 likes
  • bug
    spotify connect
  • 144 Views
  • 0 replies
  • 0 likes

Automatically log out and can't log in again!!

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....

  • Casual Listener
  • My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time.  Even trying to create new account and log in but it still ...
  • Raunaq
  • Newbie
  • 2129 Views
  • 4 replies
  • 0 likes
  • 2129 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify shuts down when playing music

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK

  • Casual Listener
  • While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying..  I have reinstalled the ap, cleared the cache, shut the ap down mysel...
  • Aimee_T
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

  • Newbie
  • I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

Spotify on samsung s7 edge will not recognize premium

Hello,Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account.I reinstalled the app and signed in multiple times but it always asks if I want to go premium but not to activate my account on this device....

  • Newbie
  • Hello, Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account. I reinstalled the app and signed in multiple times but it always asks if I want t...
  • ayecove
  • Newbie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Offline Mode: Freezing on songs I haven't downloaded??

Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...

  • Newbie
  • Hey folks,   On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes

Cannot Pause Through Bluetooth Connected Devices

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...

  • Casual Listener
  • So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...
  • KG11
  • Casual Listener
  • 1698 Views
  • 4 replies
  • 2 likes
  • 1698 Views
  • 4 replies
  • 2 likes

Android offline - playlists songs undownload

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me realising all of the time. Here's my issue: I download ...

  • Regular
  • This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me real...
  • winterwulf
  • Regular
  • 5538 Views
  • 10 replies
  • 2 likes
  • 5538 Views
  • 10 replies
  • 2 likes

Unwanted playlist web player android

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.

  • Casual Listener
  • During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following. 
  • Joe
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Can't start spotify on my smartwatch when spotify is in offline mode?

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...

  • Visitor
  • I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Storage

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...

  • Newbie
  • So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...
  • Joe
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Spotify taking up internal storage even if deleted.

I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...

  • Regular
  • I have had storage problems with spotify since i first used it on a smartphone which dates years back.    Currently i have figured out exactly what seems to be the problem (the symptoms, ...
  • 192 Views
  • 0 replies
  • 5 likes
  • 192 Views
  • 0 replies
  • 5 likes

Spotify Sync Problem after force stop

HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...

  • Newbie
  • Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...
  • Joe
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Me siguen cobrando

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?

  • Newbie
  • El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué? 
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

[FRENCH HOW TO] TUTO Stocker les musiques sur la carte SD

C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il manque un élément capital: le choix du lieu de stockage des musi...

  • Regular
  • C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il man...
  • Bryan56700
  • Newbie
  • 43137 Views
  • 28 replies
  • 5 likes
  • 43137 Views
  • 28 replies
  • 5 likes

Offline music is downloaded "all days"

Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...

  • Newbie
  • Hey there,   During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it.  My smartphone is an Samsumg S5 Neo and the app is up...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Choppy connection from phone to car via bluetooth

I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...

  • Casual Listener
  • I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...
  • nlloyd
  • Casual Listener
  • 16059 Views
  • 3 replies
  • 1 likes
  • 16059 Views
  • 3 replies
  • 1 likes

Samsung Galaxy S5 Stuttering/Distorting when screen is off

Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs. This is over Bluetooth as well and on normal headphones. T...

  • Newbie
  • Hey everyone,   Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs...
  • themichamoo
  • Newbie
  • 531 Views
  • 2 replies
  • 1 likes
  • 531 Views
  • 2 replies
  • 1 likes

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