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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843014 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843014 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14383 Views
  • 1 replies
  • 0 likes
  • 14383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No aparece la opción de almacenamiento en la tarjeta de memoria SD

borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno.Sony Xperia™ XZAndroid versión 7.1.1Spotify versión 8.4.3.479 armV7

  • Casual Listener
  • borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno. Sony Xperia™ XZ Android versión 7.1.1 Spotify versión 8.4.3.479 armV7
  • Tejero
  • Newbie
  • 27600 Views
  • 5 replies
  • 1 likes
  • 27600 Views
  • 5 replies
  • 1 likes

Cannot edit playlists. It says they were made by Spotify.

I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. The screenshot shows both of the playlists in my lib...

  • Casual Listener
  • I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. T...
  • qwerty_joe
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Segundo Plano

Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto. Mi teléfono es el LG X Stylus, Android 6.0.1

  • Newbie
  • Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto...
  • 533 Views
  • 0 replies
  • 0 likes
  • 533 Views
  • 0 replies
  • 0 likes

Problemas com arquivos locais

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar músicas.

  • Newbie
  • Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar mú...
  • D4R10
  • Newbie
  • 1034 Views
  • 1 replies
  • 3 likes
  • 1034 Views
  • 1 replies
  • 3 likes

Songs keep restarting or skipping on their own

I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skipping to next or back on the play list randomly withou...

  • Newbie
  • I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skippi...
  • Kendalllicht
  • Casual Listener
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Music has a mind of its own

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class.

  • Casual Listener
  • When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class. 
  • 212 Views
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  • Help
  • 212 Views
  • 0 replies
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Scratching sound while listening to music

Hi everyone! I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. It is a scratching sound that appears every 2-3 seconds, or w...

  • Visitor
  • Hi everyone!   I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. ...
  • 415 Views
  • 0 replies
  • 3 likes
  • 415 Views
  • 0 replies
  • 3 likes

Downloaded songs are deleted/unloaded randomly without permission

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by Spotify on My Music... it's just the locally saved...

  • Casual Listener
  • I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by...
  • ympb
  • Casual Listener
  • 1003 Views
  • 3 replies
  • 0 likes
  • 1003 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why isn't there landscape mode?

I use my phone in a landscape dock in my car all of the time. I really wish Spotify could go into landcape mode to make it easier to use in the car. I'm an app developer, and I know this isn't hard. Why hasn't it been done yet? Edit: Whops, ddin't me...

  • Newbie
  • I use my phone in a landscape dock in my car all of the time. I really wish Spotify could go into landcape mode to make it easier to use in the car. I'm an app developer, and I know this isn't hard. ...
  • Superdave42
  • Regular
  • 43901 Views
  • 86 replies
  • 39 likes
  • 43901 Views
  • 86 replies
  • 39 likes

Connecting Spotify Version 6.2.0.1028 on LG G4 Android 6 with VW Discover Media

Hello everybody, I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media.Playing music works fine.But the car-display always shows the last played song metadata (name/interpreter, etc.)So in ...

  • Regular
  • Hello everybody,   I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media. Playing music works fine. But the car-display...
  • simfoo
  • Newbie
  • 1519 Views
  • 12 replies
  • 0 likes
  • 1519 Views
  • 12 replies
  • 0 likes

Solved!! My songs disappoint

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode.

  • Regular
  • I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode. 
  • Joe
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Cant start 7 day trial

Just installed spotify and registered and i cant start a 7 day trial it just says unable to connect. ( sorry for bad english )

  • Newbie
  • Just installed spotify and registered and i cant start a 7 day trial 😞 it just says unable to connect. ( sorry for bad english )
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Accidentially deleted a song...how do i get it back?

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

  • Casual Listener
  • Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??
  • jmdesin892
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

why is spotify stopping randonly

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling my hair out. What version doesn't stop my music

  • Visitor
  • I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling...
  • dannystf
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Minha conta saiu do plano familiar sozinha e não consigo voltar.

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endereços não são os mesmos, sendo que são iguais. o que ...

  • Newbie
  • Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endere...
  • Cíntiacruz
  • Newbie
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Bad BottomNavigation

1. On the bottom navigation bar, click Library or Radio2. Expand track details (lycir) that is playing in backgound3. Collapse track detailsExpected:Bottom Navigation icon indicator should be point on Library / RadioCurrent State:Bottom Navigation ic...

  • Newbie
  • 1. On the bottom navigation bar, click Library or Radio 2. Expand track details (lycir) that is playing in backgound 3. Collapse track details Expected: Bottom Navigation icon indicator should ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Solved!! Estalos no som

Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é somente nele

  • Regular
  • Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é s...
  • JessicaPasquim
  • Newbie
  • 4483 Views
  • 14 replies
  • 0 likes
  • 4483 Views
  • 14 replies
  • 0 likes

Content saving to library but not being downloaded.

Hello, For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and the little green arrow is greyed out. I have never had a pr...

  • Newbie
  • Hello,   For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

login issue and suspicious email

I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed to mariano.jhim2017@yopmail.com Yopmail.com is not...

  • Newbie
  • I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed...
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes