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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839210 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839210 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13590 Views
  • 1 replies
  • 0 likes
  • 13590 Views
  • 1 replies
  • 0 likes

Modo aleatorio en mi Biblioteca

Hola,He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca.Es decir, al seguir a un grupo musical, este pasa a formar parte de tu biblioteca. Yo sigo en t...

  • Newbie
  • Hola, He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca. Es decir, al seguir a un grupo music...
  • danilo7898
  • Newbie
  • 1946 Views
  • 1 replies
  • 1 likes
  • 1946 Views
  • 1 replies
  • 1 likes

Sonos Speakers Stop Playback After Current Track

Phone: Samsung Galaxy S7 Edge SM-G935VHardware version: REV 0.7Android Version: 7Security patch level: April 1, 2017 Spotify version: 8.4.3.479 armV7Sonos App version: 7.2 (build 35339102)Sonos speakers: Two Play:5 and one Sub Problem:When using Spot...

  • Music Fan
  • Phone: Samsung Galaxy S7 Edge SM-G935V Hardware version: REV 0.7 Android Version: 7 Security patch level: April 1, 2017   Spotify version: 8.4.3.479 armV7 Sonos App version: 7.2 (build 353...
  • SpeedyMan
  • Music Fan
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile app not working properly on premium account

Im on premium account and also log in, but the app thinks that I am on trial phase, I can't use the premium features, how do I fix this?

  • Newbie
  • Im on premium account and also log in, but the app thinks that I am on trial phase, I can't use the premium features, how do I fix this?
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify se cierra al reproducir música

Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede. Algún idea que puede ser?

  • Newbie
  • Amigos si me pueden ayudar, a veces sin razón alguna Spotify se cierra estando reproducciendo música descargada, he actualizado todo y aún así sucede.   Algún idea que puede ser?
  • Aimee_T
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta.", ya estuve antes en otro p...

  • Newbie
  • Al querer ingresar al plan familiar de mi familia, y poner todos los datos me aparece esto " No puedes unirte a este Plan Familiar Premium.  No pudimos confirmar que residas en la misma direc...
  • Aimee_T
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buzzing

I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. I've tried everything I could think of and nothing ...

  • Casual Listener
  • I've only come across this problem in the last week, I had uninstalled it and reinstalled it and the buzzing stopped anf then yesterday it came back and I tried to reinstalled it and it didn't help. ...
  • Aimee_T
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet but yet I can post this message. Says I off offline. Settings NOT set to offline. Drivin

Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.

  • Newbie
  • Says no internet and I'm offline. Driving me mad. Can't search but can use downloaded sings. Help. I'm premium user.
  • Aimee_T
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Volume locked to 100% or mute irrespective of media volume

This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and have taken care to also remove / disable all equalise...

  • Casual Listener
  • This issue appears to be exclusive to the Spotify app -- system sounds, the basic Samsung music app and YouTube all properly adjust the volume. I have tried two clean installs with no success, and ha...
  • EnricoDandolo
  • Casual Listener
  • 849 Views
  • 2 replies
  • 0 likes
  • 849 Views
  • 2 replies
  • 0 likes

Superuser Contribution Something went wrong issue fixed

For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems.All menues started up very slowly, giving me the green turning wheel which ended most of the times with " something went wrong". Most of the times I had ...

  • Visitor
  • For months I had on my Smartphone with SD card on which I stored off-line Spotify songs problems. All menues started up very slowly, giving me the green turning wheel which ended most of the times...
  • Aimee_T
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with download music

Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that, it appears like the beginning. I've become premiu...

  • Newbie
  • Hi! I've got a problem with the "Download music" premium function, because when I download it, it appears like non-downloaded un a few days. The first two or three days, it works well but before that...
  • Aimee_T
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

For ppl with WiFi & or unltd internet via tmobile etc whom like creating playlists.

When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading it. That's if you have download using cellular swi...

  • Regular
  • When you create a playlist even if it has 1 song. .then you have to download your playlist, once you do from than on forward if you add a song to that playlist it will automatically start downloading...
  • Canope1
  • Regular
  • 405 Views
  • 3 replies
  • 0 likes
  • Android
    pay for spotify
    Spotify App
    unlimited internet or wifi
  • 405 Views
  • 3 replies
  • 0 likes

Entire album missing on my acc but my colleagues have it

There's this album by a famous band in our country that i cant find, however my classmates have the said album. Any thoughts?

  • Newbie
  • There's this album by a famous band in our country that i cant find, however my classmates have the said album. Any thoughts? 
  • Joe
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Music sound InGame

Hallo! When i open a game on my android phone is the sound of the music quieter. Can i fix that or is this normal?

  • Newbie
  • Hallo!  When i open a game on my android phone is the sound of the music quieter.   Can i fix that or is this normal?
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Student Error

Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY

  • Newbie
  • Today I'm decided to buy spotify student premium on Turkey and I wrote my ininal but im bot a highschool student and I want exit the page but spotify pay me 6,99 TRY
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Profile Picture issues

(Okay so I've been linked to my Facebook for at least 2/3 months)So I changed my Facebook profile picture, and it's showing the change in the website and not the app

  • Newbie
  • (Okay so I've been linked to my Facebook for at least 2/3 months) So I changed my Facebook profile picture, and it's showing the change in the website and not the app
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Can't change volume when casting to Chromecast and Spotify is in foreground

I'm using a Nexus 6P playing from Spotify to a Chromecast Audio device (optical out to a DAC/preamp). Everything works great but I can't change the volume when Spotify the foreground app (not in background/recents). When I press the phone's Volume Up...

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  • Regular
  • I'm using a Nexus 6P playing from Spotify to a Chromecast Audio device (optical out to a DAC/preamp). Everything works great but I can't change the volume when Spotify the foreground app (not in back...
  • muzeak
  • Music Fan
  • 12468 Views
  • 12 replies
  • 3 likes
  • 12468 Views
  • 12 replies
  • 3 likes

Android marshmallow - no sign in, just sign up or login with Facebook?

Hi people, I have a new car stereo with android marshmallow and have downloaded the Spotify app, but... When I open it, it only gives me the option of signing up, or logging in with Facebook...??? I have premium account so just want to login...? No o...

  • Casual Listener
  • Hi people, I have a new car stereo with android marshmallow and have downloaded the Spotify app, but... When I open it, it only gives me the option of signing up, or logging in with Facebook...??? &...
  • thedarkstranger
  • Casual Listener
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Solved!! A música para de tocar após algum tempo de ter bloqueado a tela

Sempre que vou escutar música pelo o Spotify ele tem apresentado esse problema, quando eu bloqueio a tela ou mesmo quando ela bloqueia automaticamente após o período de tempo, com um certo tempo depois a música que esta sendo reproduzida para e só vo...

  • Visitor
  • Sempre que vou escutar música pelo o Spotify ele tem apresentado esse problema, quando eu bloqueio a tela ou mesmo quando ela bloqueia automaticamente após o período de tempo, com um certo tempo depo...
  • Lucianocavallin
  • Newbie
  • 173846 Views
  • 7 replies
  • 19 likes
  • 173846 Views
  • 7 replies
  • 19 likes

Slow Download

Hi, friends! I'm having a problem with the downloads! They are very slow! Can anyone help me with this?

  • Newbie
  • Hi, friends!     I'm having a problem with the downloads!  They are very slow!     Can anyone help me with this? 
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Show my downloaded music in spotify?

Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa?Thank you

  • Newbie
  • Hi, is there a way to show my downloaded mp3 music in spotify music or vice versa? Thank you
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Env: prod