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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

193947 Views

131 replies

10 likes

Android
autoplay
bluetooth
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  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535157 Views

78 replies

3 likes

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  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

438279 Views

565 replies

37 likes

Account
Free
  • 438279 Views
  • 565 replies
  • 37 likes

Not able to login through username

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me.

Newbie

Whenever I'm trying to login it's coming user name not valid or password incorrect but none of them are wrong! Please help me. 

ab-995

Composer

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

2 accounts

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spotify accounthe I'm not using?

Visitor

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spot...

user-removed

Not applicable

694 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Songs keep randomly stopping and skipping to the next song

Hello, I have a Samsung Galaxy S5. Spotify has been amazing for a month. I pretty much only use an online playlist on random. All of a sudden today, it seems like I can't get through one song without it skipping out of the blue to the next song. Ive ...

Newbie

Hello,   I have a Samsung Galaxy S5.  Spotify has been amazing for a month.  I pretty much only use an online playlist on random.   All of a sudden today, it seems like I ca...

Kayrah208

Newbie

245892 Views

63 replies

10 likes

  • 245892 Views
  • 63 replies
  • 10 likes

Reinstall using current album list.

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal memory, to gether with nearly 1GB stored on my externa...

Regular

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal mem...

athegn

Regular

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save offline playlist on SD card

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

Casual Listener

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

xfaustx

Casual Listener

2367 Views

4 replies

0 likes

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  • 4 replies
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Solved!!Superuser Contribution Spotify crashing on samsung galaxy s7

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried restarting and re-installing.

Regular

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried rest...

capt211

Newbie

14065 Views

20 replies

2 likes

  • 14065 Views
  • 20 replies
  • 2 likes

Solved!! Will downloaded extreme quality songs be availble when premium cancalled?

Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?

Newbie

Hey,    I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...

Joe

Community Legend

806 Views

1 replies

0 likes

  • 806 Views
  • 1 replies
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SPOTIFY IS SLOW!!!!

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have don...

Newbie

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several m...

Riverbank_Hank

Music Fan

29189 Views

133 replies

30 likes

  • 29189 Views
  • 133 replies
  • 30 likes

Solved!! Randomly stops playing

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...

Regular

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...

LoganHelps

Composer

9239 Views

3 replies

0 likes

  • 9239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading doesn't start from where it stopped

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?

Newbie

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?  

ZullyB

Roadie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open/play Daily Mixes on phone app

Howdy everyone,since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry...

Newbie

Howdy everyone, since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) O...

ZullyB

Roadie

10862 Views

1 replies

10 likes

  • 10862 Views
  • 1 replies
  • 10 likes

Superuser Contribution Cant login with correct email and pass nor with facebook

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...

Casual Listener

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...

Melody

Spotify

941 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Only plays the last few songs added

Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled. Nothing else in my library (hundreds of songs) plays. I have looked th...

Newbie

Hello all   I don't use playlists.  I just hit the "save" button on songs, and then let them all shuffle right in my library.  Recently only the last 10 songs I've added are shuffled...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Disable shuffle play

How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.

Visitor

How to disable "Shuffle Play" by default?   I know I can toggle the option as a Premium user, but this does not change the default play aciton.

Daki

Newbie

24397 Views

19 replies

12 likes

Suffle
  • 24397 Views
  • 19 replies
  • 12 likes

Field issues with Spotify Kenwood app

Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app.With the latest Android app updates, if I select a playlist or an album from unit menu, Spotify says I'm playing "spotify" on the noti...

Gig Goer

Hi.   First of all sorry for my bad english.   I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app. With the latest Android app updates, if I select a pl...

OryZ

Gig Goer

2053 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotfy does NOT work using WIFI

Brief description of the issue:I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app does not receive data and does not work. Steps to rep...

Casual Listener

Brief description of the issue: I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app ...

user-removed

Not applicable

840 Views

2 replies

0 likes

  • 840 Views
  • 2 replies
  • 0 likes

Unavailable songs

I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android

Casual Listener

I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android

radu_andrei07

Casual Listener

558 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Unable to launch discover weekly playlist with Google assistamt

Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover weekly or a daily mix playlist. I'm French so I ask it to listen to p...

Music Fan

Hi,  With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works.  But I'm unable to tell it to listen to the playlist discover week...

526 Views

0 replies

1 likes

  • 526 Views
  • 0 replies
  • 1 likes

Connecting with google assistant

I am using Samsung S7 and just installed Spotify.When I go to the music setting menu in Google assistant, it only lists Google play as an option.Why can't I see Spotify on the list?I have set the account of Spotify to be the same as my google account...

Newbie

I am using Samsung S7 and just installed Spotify. When I go to the music setting menu in Google assistant, it only lists Google play as an option. Why can't I see Spotify on the list? I have set t...

498 Views

0 replies

0 likes

  • 498 Views
  • 0 replies
  • 0 likes

Login stuck?

I am trying to login with my email & password. After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, after which it goes back to "LOGIN" and nothing happens, with the app re...

Newbie

I am trying to login with my email & password.   After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, aft...

Olaz

Casual Listener

1307 Views

3 replies

3 likes

  • 1307 Views
  • 3 replies
  • 3 likes