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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6871 Views

0 replies

7 likes

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Spotify wont log in

So I recently had trouble with spotify I logged out and it kept saying I am offline and wouldn't let me log inI redownloaded spotify but now it's saying that my password or username is incorrect. I reset my password and it's saying the same thing.

Newbie

So I recently had trouble with spotify I logged out and it kept saying I am offline and wouldn't let me log in I redownloaded spotify but now it's saying that my password or username is incorrect. I...

1feriid

Newbie

996 Views

4 replies

0 likes

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reinstating spotify after factory reset on android phone

hi, how do i reinstall spotify (premium) on android phone after doing a factory reset?thanks

Newbie

hi, how do i reinstall spotify (premium) on android phone after doing a factory reset? thanks

phan_times

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
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Spotify App Size

Hi guys, Just updated the app to version 8.4.38.621 and it's using 2.4 GB of my phone's internal storage/memory, which seems excessive. Can anyone please confirm whether this is normal? Thanks,Jonny

Casual Listener

Hi guys,   Just updated the app to version 8.4.38.621 and it's using 2.4 GB of my phone's internal storage/memory, which seems excessive. Can anyone please confirm whether this is normal? &nb...

phan_times

Community Legend

4876 Views

1 replies

0 likes

  • 4876 Views
  • 1 replies
  • 0 likes

Storage

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

Newbie

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

phan_times

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Next button not working

Was working fine until the most recent update. Before when I was streaming from my phone on my vehicle I could hit next and it'll go to the next song. Not anymore. I tried restarting my phone and tried it in two cars and a set of headphones and next ...

Newbie

Was working fine until the most recent update.   Before when I was streaming from my phone on my vehicle I could hit next and it'll go to the next song. Not anymore. I tried restarting my phon...

untouchcd

Newbie

1581 Views

1 replies

0 likes

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  • 1 replies
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How can I check the number of how many songs there are in a playlist.

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

Casual Listener

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

phan_times

Community Legend

130740 Views

2 replies

5 likes

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  • 2 replies
  • 5 likes

Ford Sync does not connect since version 8.4.38.621

Hi, yesterday, a new version (8.4.38.621) was installed automatically on my Sony Xperia X Compact. Now, Ford Sync does not connect to Spotify anymore. The App cannot be found. A reboot of the phone and reset of the Ford Sync software did not help. Bl...

Casual Listener

Hi,   yesterday, a new version (8.4.38.621) was installed automatically on my Sony Xperia X Compact. Now, Ford Sync does not connect to Spotify anymore. The App cannot be found. A reboot of th...

arisgardelis

Newbie

33374 Views

22 replies

4 likes

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  • 22 replies
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Different songs in PC and android

Hi everyone,I have a student premium account. I can't understand why some songs are not available in the android app, but they are available in the PC app. Here's an example. Can anyone explain me? Thanks everyone!

Newbie

Hi everyone, I have a student premium account. I can't understand why some songs are not available in the android app, but they are available in the PC app. Here's an example. Can anyone explain me?...

CryticalAce

Spotify Star

467 Views

1 replies

0 likes

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Takes forever to download songs

I was using Spotify today when I realized all the songs I downloaded before, isn't downloaded now. I pressed download all again when I found out it takes 15 minutes just to download 3 songs. I don't know if this is happening because I'm in China, but...

Newbie

I was using Spotify today when I realized all the songs I downloaded before, isn't downloaded now. I pressed download all again when I found out it takes 15 minutes just to download 3 songs. I don't ...

1494 Views

0 replies

0 likes

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Solved!! Google Assistant specific song

Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an example. But Spotify doesn't actually start playin...

Music Fan

Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an...

Joao_Felipe

Newbie

14312 Views

9 replies

3 likes

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  • 9 replies
  • 3 likes

Wie kann man in der Android App die Wiedergabe beenden?

Ich wuerde gern die Option Crossfading aendern. Das geht aber nicht da diese Option waehrend einer Wiedergabe ausgegraut ist.Wie kann ich die Weidergabe beenden? Im Player habe ich keine Moeglichkeit gefunden.Ein Neustart pausiert zwar die Weidergabe...

Newbie

Ich wuerde gern die Option Crossfading aendern. Das geht aber nicht da diese Option waehrend einer Wiedergabe ausgegraut ist. Wie kann ich die Weidergabe beenden? Im Player habe ich keine Moeglichke...

2841 Views

0 replies

0 likes

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is there any way to play "your likes" like a playlist, rather than just 10 second previews?

on the latest pc version of Spotify, I can see all of my liked music and play it like one continuous playlist. on the mobile version, however, it will only allow me to play 10-second song previews and there seems to be no way of fixing the issue shor...

Newbie

on the latest pc version of Spotify, I can see all of my liked music and play it like one continuous playlist. on the mobile version, however, it will only allow me to play 10-second song previe...

1460 Views

0 replies

3 likes

  • 1460 Views
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  • 3 likes

Solved!! Bluetooth and Lock Screen media controls not working

So recently I have been having the issue where bluetooth devices are unable to control the music. i.e Skip/repeat/pause/play... My device and version are as follows:Device: Samsung S8+ (SM-G955W)Spotify Version: 8.4.38.621 armV7I found a few fixes bu...

Casual Listener

So recently I have been having the issue where bluetooth devices are unable to control the music. i.e Skip/repeat/pause/play...    My device and version are as follows: Device: Samsung ...

lenzy1

Casual Listener

34896 Views

10 replies

10 likes

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  • 10 replies
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Cannot Remove Offline Syncing

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data. That took care of the short term problem, the long term problem is that I cannot remove my phone from syncing. I have tried both on my phone and on ...

Casual Listener

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data.   That took care of the short term problem, the long term problem is that I cannot remove ...

mpphill2

Casual Listener

601 Views

2 replies

0 likes

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  • 0 likes

spotify stops: pause or shuts down

Hello,I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0.When I open the spotify on the phone, after a few minuts (maybe less) it just stops playing, shuts down or just ...

Casual Listener

Hello, I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0. When I open the spotify on the phone, after a few minuts ...

flavikiwi

Casual Listener

606 Views

3 replies

0 likes

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  • 3 replies
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SD Card Issues

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that my phone had, for whatever reason, revoked SD card ...

Casual Listener

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that ...

thatonenerd652

Casual Listener

779 Views

1 replies

0 likes

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Google Assistant opens app, but will not play song. Incredibly frustrating.

Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the Google app and Spotify, cleared caches, restarted n...

Casual Listener

Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the ...

Mike616

Casual Listener

25027 Views

36 replies

18 likes

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  • 36 replies
  • 18 likes

Neverending song

Every time i listen to (Sittin'On) The Dock Of The Bay - Otis Redding it stays frozen in the last seconds. Closing and reopening the application doesn't improve. I hope that you solve this problem.

Newbie

Every time i listen to (Sittin'On) The Dock Of The Bay - Otis Redding it stays frozen in the last seconds. Closing and reopening the application doesn't improve. I hope that you solve this problem.

SimplyNetwork

Regular

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
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saving music on SD Card

I've recently bought a new SD Card because I was running out of space in my phone. since I've a lot of music on my account I decided to move it to the external storage so I could free some space in the internal one. but since I've moved the songs, th...

Newbie

I've recently bought a new SD Card because I was running out of space in my phone. since I've a lot of music on my account I decided to move it to the external storage so I could free some space in t...

417 Views

0 replies

0 likes

sd card
storage
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Battery drain Google Pixel 2

Having major issues with Spotify eating my battery on my pixel 2 XL. It is taking up to 40% of battery and phone is completely dead by 3pm from a full charge. I hadn't even used Spotify today and still it said that I had used it for 3hrs 49mins?? If ...

Newbie

Having major issues with Spotify eating my battery on my pixel 2 XL. It is taking up to 40% of battery and phone is completely dead by 3pm from a full charge. I hadn't even used Spotify today and sti...

semitoneberlin

Casual Listener

1589 Views

3 replies

3 likes

  • 1589 Views
  • 3 replies
  • 3 likes