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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40339 Views
  • 65 replies
  • 25 likes
  • 40339 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26133 Views
  • 4 replies
  • 0 likes
  • 26133 Views
  • 4 replies
  • 0 likes

Amazon Fire 7 Tablet, offline listening?

I'm thinking of getting an Amazon Fire 7 Tablet. I think a spotify app is available for it. Can I listen to my spotify songs with this tablet not connected to the internet? I have a spotify premium account. Thanks a lot for any help/advice.

  • Music Fan
  • I'm thinking of getting an Amazon Fire 7 Tablet.  I think a spotify app is available for it.  Can I listen to my spotify songs with this tablet not connected to the internet?  I have a...
  • 1845 Views
  • 0 replies
  • 0 likes
  • 1845 Views
  • 0 replies
  • 0 likes

The Android Forum Deserves More Attention!

The top 10 kudoed posts in the Help Forums here in the Spotify Community in the last month, as of 2012-03-28, are as follows... As you can see, 5 of the top 10 kudoed posts come from the Android forum. Whichever way you care to interpret the meaning ...

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  • Community Legend
  • The top 10 kudoed posts in the Help Forums here in the Spotify Community in the last month, as of 2012-03-28, are as follows...     As you can see, 5 of the top 10 kudoed posts come ...
  • Sterling101
  • Casual Listener
  • 1384 Views
  • 2 replies
  • 18 likes
  • 1384 Views
  • 2 replies
  • 18 likes

Solved!! android client can not login with Facebook

Android 4.4.4 stock rootedSprint galaxy note 3Original apkPremium subscriptionSince recently doesn't start at all."clear application data" or reinstall gives only login screen.After login with Facebook goes back to launcher.Reinstalling original and ...

  • Casual Listener
  • Android 4.4.4 stock rooted Sprint galaxy note 3 Original apk Premium subscription Since recently doesn't start at all. "clear application data" or reinstall gives only login screen. After login...
  • davepastry
  • Newbie
  • 4067 Views
  • 4 replies
  • 0 likes
  • 4067 Views
  • 4 replies
  • 0 likes

30 minutes of ad-free music.. Video doesn't show.

Since I installed Spotify on my LG Nexus 5 with Android 8.0 Oreo, the 30 minutes of ad-free music function has not worked properly. I got the announcement about opportunity to watch short video which will allow me to listen for 30 minutes without ads...

  • Newbie
  • Since I installed Spotify on my LG Nexus 5 with Android 8.0 Oreo, the 30 minutes of ad-free music function has not worked properly. I got the announcement about opportunity to watch short video which...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Can't login using username created for new spotify account

Hey guys. I wanna know why I can't login using the username I created for my new account? I have tried on the app and the website but I always login using my email and it kinda makes me sad cos who wants to type their email all over again just to log...

  • Newbie
  • Hey guys. I wanna know why I can't login using the username I created for my new account? I have tried on the app and the website but I always login using my email and it kinda makes me sad cos who w...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Music on SD Cards

I have a samsung S7 with a 64gb SD card; on that SD card is a folder called music. Unsurprisinly ths folder contains all my MP3s. This SD card was originally from another phone. I've installed Spotify onto the S7 and whilst the app points to the SD c...

  • Roadie
  • I have a samsung S7 with a 64gb SD card; on that SD card is a folder called music. Unsurprisinly ths folder contains all my MP3s. This SD card was originally from another phone.   I've install...
  • jsannn
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Separate Music & Podcast queues

Usually when I am listening to music, I just want to play music and if I'm listening to podcasts, just podcasts. But if I have added a podcast to my play queue and later on I switch to music, my queued podcast will play next as it's the next in the q...

  • Newbie
  • Usually when I am listening to music, I just want to play music and if I'm listening to podcasts, just podcasts. But if I have added a podcast to my play queue and later on I switch to music, my queu...
  • 2533 Views
  • 0 replies
  • 100 likes
  • 2533 Views
  • 0 replies
  • 100 likes

Songs pause every 30 seconds, almost exactly

Starting last night on my Pixel 2 XL, I would turn on Spotify, but it would pause after 29-31 seconds. This is also happening on the iPad app, though I haven't had a chance to try the desktop app. I have Premium for Students, if that means anything.

  • Casual Listener
  • Starting last night on my Pixel 2 XL, I would turn on Spotify, but it would pause after 29-31 seconds. This is also happening on the iPad app, though I haven't had a chance to try the desktop app. I ...
  • untenerd
  • Newbie
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Offline use

Ok, I have downloaded Spotify app off playstore on my car's touch screen. I did this to be able to listen to music while "offline". I downloaded multiple songs while connected to my homes WiFi. I then Proceeded to set my Spotify to offline and take a...

  • Newbie
  • Ok, I have downloaded Spotify app off playstore on my car's touch screen. I did this to be able to listen to music while "offline". I downloaded multiple songs while connected to my homes WiFi. I the...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Solved!! Continuous play from Android Phone

I'm sure there has to be a way to do this that I'm missing, but I can't seem to find a way to continuously play music from my Spotify on my smartphone- I can play a single song with no problem- but I just don't see an option to play the entire playli...

  • Casual Listener
  • I'm sure there has to be a way to do this that I'm missing, but I can't seem to find a way to continuously play music from my Spotify on my smartphone- I can play a single song with no problem- but I...
  • Jundymarsada
  • Newbie
  • 10513 Views
  • 3 replies
  • 0 likes
  • 10513 Views
  • 3 replies
  • 0 likes

Notificacion nuevos lanzamientos

Tengo un problema con las notificaciones de los nuevos lanzamientos, y es que no aparecen. Tengo activada todas las opciones y ni al mail llegan.Alguien sabe como solucionarlo?

  • Newbie
  • Tengo un problema con las notificaciones de los nuevos lanzamientos, y es que no aparecen. Tengo activada todas las opciones y ni al mail llegan. Alguien sabe como solucionarlo?
  • rolandenriqueb
  • Newbie
  • 924 Views
  • 2 replies
  • 2 likes
  • 924 Views
  • 2 replies
  • 2 likes

Superuser Contribution Garbage app.

you guys are the stupidest and shadiest music app. I dont make my own playlist in order to listen to songs selected by you. Dont force me to listen to this music. If I wanted to listen to music that you guys liked, or suggested, dont you think I woul...

  • Newbie
  • you guys are the stupidest and shadiest music app. I dont make my own playlist in order to listen to songs selected by you. Dont force me to listen to this music. If I wanted to listen to music that ...
  • Aimee_T
  • Roadie
  • 934 Views
  • 1 replies
  • 3 likes
  • 934 Views
  • 1 replies
  • 3 likes

Superuser Contribution Question

If I have songs saved to CD Card and add a new song(s) will they go on the device or on the SD Card wit the others?

  • Newbie
  • If I have songs saved to CD Card and add a new song(s) will they go on the device or on the SD Card wit the others?  
  • Aimee_T
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have Spotify Premium but google pixel 2 says otherwise..

I am a Spotify premium subscriber and i want to just ask google to play a song on my google pixel 2 but it says i need to be a spotify premium subscriber when i am. Could the problem be that i am using a yahoo email account for spotify instead of gma...

  • Newbie
  • I am a Spotify premium subscriber and i want to just ask google to play a song on my google pixel 2 but it says i need to be a spotify premium subscriber when i am. Could the problem be that i am usi...
  • Aimee_T
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Trouble with playlist

I have trouble with my playlist. I created playlist where have only 5 songs because I need listen them and learn for some work. But when I give play playlist, there will be playing another songs which I dont have in these playlist between 5... It's m...

  • Casual Listener
  • I have trouble with my playlist. I created playlist where have only 5 songs because I need listen them and learn for some work. But when I give play playlist, there will be playing another songs whic...
  • songassistant
  • Composer
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

hoosudaddy

Hoping someone has an idea. As of around a week or two ago, Spotify won't launch on my phone. Just brings up either a blank screen or I may see the icon at the top and across the bottom and just hangs. After a little while, it asks if I want to wait ...

  • Newbie
  • Hoping someone has an idea. As of around a week or two ago, Spotify won't launch on my phone. Just brings up either a blank screen or I may see the icon at the top and across the bottom and just hang...
  • songassistant
  • Composer
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

How to turn off the "Daily Mix" Videos?

I started to use Spotify with no subscription. Every time I click on a song in my Daily Mix, an instruction video pops up. How can I turn these off? It's good for the first few times, but they're getting very annoying.

  • Visitor
  • I started to use Spotify with no subscription. Every time I click on a song in my Daily Mix, an instruction video pops up. How can I turn these off? It's good for the first few times, but they're get...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

split library between mobile and desktop

my android phone memory is full , is there a way i can split the music between my phone and my desktop ?

  • Newbie
  • my android phone memory is full , is there a way i can split the music between  my phone and my desktop ?  
  • jsannn
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Major Advertisement Bug

Ever since I started using the free version of the Spotify App on my Kindle Fire HDX (3rd Generation) several months ago the advertisements that play would randomly freeze and wouldn't continue on to the next 30 minutes of music. I get the initial "T...

  • Newbie
  • Ever since I started using the free version of the Spotify App on my Kindle Fire HDX (3rd Generation) several months ago the advertisements that play would randomly freeze and wouldn't continue on to...
  • kaktus7424
  • Newbie
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Solved!! Andoid auto + applink = Decreased sound (bass)

Hello there from FranceI just changed my car (ford fiesta 2017) with sync 3. I have an almost new Huawei p9 liteWhen I use unique spotify by bluetootyh, I have no problem.But when I use the appink (android auto + usb cable) in order to have all the i...

  • Regular
  • Hello there from France I just changed my car (ford fiesta 2017) with sync 3. I have an almost new Huawei p9 lite When I use unique spotify by bluetootyh, I have no problem. But when I use the app...
  • Tnerual
  • Regular
  • 15427 Views
  • 5 replies
  • 0 likes
  • 15427 Views
  • 5 replies
  • 0 likes