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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6066 Views

0 replies

7 likes

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BUG-ANDROID Incorrect storage report causing full internal memory

Spotify app is set to download all files to external SD card *and does so correctly as seen in external SD storage space Android UI still reporting that internal memory space being taken up by Spotify files (the same files that are actually being sto...

Visitor

Spotify app is set to download all files to external SD card *and does so correctly as seen in external SD storage space   Android UI still reporting that internal memory space being taken up ...

1592 Views

0 replies

3 likes

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Store playlist on my sd card

Hi everyone, I have a problem, I can't store my play list (4gb) on my sd card because I don't have the option to choose the folder on the spotty settings on my Huawei p9 lite (android). I don't want my playlist store on my internal storage, please he...

Regular

Hi everyone, I have a problem, I can't store my play list (4gb) on my sd card because I don't have the option to choose the folder on the spotty settings on my Huawei p9 lite (android).   I do...

Angelous0204

Regular

1302 Views

7 replies

0 likes

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My premium account doesnt work, but they keep removing the money of my bank monthly.

My premium account suddenly doesnt work, but they monthly keep removing 10 euro of my bank. I hope this can be fixed, otherwise i would gladly filled a complain.

Newbie

My premium account suddenly doesnt work, but they monthly keep removing 10 euro of my bank. I hope this can be fixed, otherwise i would gladly filled a complain.

Joe

Community Legend

431 Views

1 replies

0 likes

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Play on demand

Hi im a free spotify user who uses andriod who got it a few days ago but what im worried is the "play on demand"free.I can play any song on the playlist and can fast forward or rewind it but I still gets ads and uses my data.will i be charge for usin...

Visitor

Hi im a free spotify user who uses andriod who got it a few days ago but what im worried is the "play on demand"free.I can play any song on the playlist and can fast forward or rewind it but I still ...

884 Views

0 replies

0 likes

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Displaying album artwork on lock screen

I am using a Samsung Galaxy S8 running Nougat Version 7.0I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a small widget that allows for Previous track, Next trac...

Newbie

I am using a Samsung Galaxy S8 running Nougat Version 7.0 I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a s...

chainingday1247

Newbie

52620 Views

5 replies

5 likes

album artwork
Galaxy
galaxy s8
lock screen
spotify lock screen.
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Spotify app looses the ability to connect to internet

Hi, I'm having trouble with Spotify app. Happened twice already in last 10 days or so. I'm listening to some music, when it stops playing and says I'm offline and it simply ignores the fact the internet runs on my phone with no problem at all. I can ...

Newbie

Hi, I'm having trouble with Spotify app. Happened twice already in last 10 days or so. I'm listening to some music, when it stops playing and says I'm offline and it simply ignores the fact the inter...

NgWengHim99

Newbie

820 Views

1 replies

1 likes

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Downloading isn't working

For some reason I can no longer download to listen offline. My bf can so I know it's not our Internet or account. I don't think I've exceeded the number of songs I'm allowed. I'd like to know how I can check this. I've tried deleting songs and still ...

Casual Listener

For  some reason I can no longer download to listen offline. My bf can so I know it's not our Internet or account. I don't think I've exceeded the number of songs I'm allowed. I'd like to know h...

TheBrickSlayer

Roadie

836 Views

1 replies

1 likes

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Skipping songs/not playing?

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues. With my phone, songs will skip, pause or switch to weird songs that aren't even on my playlists (weird instrumentals by Zae Day?). On my P...

Casual Listener

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues.   With my phone, songs will skip, pause or switch to weird songs that aren't eve...

Sennahoj

Newbie

930 Views

1 replies

0 likes

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Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

Visitor

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...

wpendolag

Newbie

2784 Views

1 replies

1 likes

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Spotify app doesn't work

Hello. I can't open the Spotify app anymore on my phone. I have a black screen, sometimes it's with the green loading circle. It doesn't respond. I removed it and downloaded again, didn't help.I have a Xiaomi red note 4.

Casual Listener

Hello.  I can't open the Spotify app anymore on my phone. I have a black screen, sometimes it's with the green loading circle. It doesn't respond. I removed it and downloaded again, didn't help...

Jonimalta

Newbie

1127 Views

5 replies

0 likes

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I can't sort by artist in my library

Hi, I just started using Spotify so I might just be doing something wrong but when I use Spotify on my laptop (Macbook Air), I can go to my library and sort it all by artist, which is the way I prefer, it's what I'm used to. But when I use Spotify on...

Newbie

Hi,   I just started using Spotify so I might just be doing something wrong but when I use Spotify on my laptop (Macbook Air), I can go to my library and sort it all by artist, which is the wa...

463 Views

0 replies

0 likes

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problema al descargar musica a la sd

tengo un problema a la hora de descargar musica de spotify en la sd. Cuando estoy descargando las canciones me sale un aviso que ya no tengo espacio en el alamacenamiento pero me queda un monton de espacio disponible.

Newbie

tengo un problema a la hora de descargar musica de spotify en la sd. Cuando estoy descargando las canciones me sale un aviso que ya no tengo espacio en el alamacenamiento pero me queda un monton de e...

292 Views

0 replies

0 likes

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Google Assistant no longer able to control Spotify - 8.4.37.587

8.4.37.587 Issue: Google Assistant will open Spotify but will not control Spotify in any way. It will work correctly if you FORCE close Spotify in App Settings but will revert to not working correctly as soon as you close the Spotify App. I had a 2 h...

Casual Listener

8.4.37.587   Issue: Google Assistant will open Spotify but will not control Spotify in any way.  It will work correctly if you FORCE close Spotify in App Settings but will revert to not w...

658 Views

0 replies

4 likes

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Unable to use Bluetooth controls

I'm not sure what changed but my Spotify no longer works with most Bluetooth controls. I am unable to pause/play music with my jaybird x2 or my Asus zenwatch 3. Any advice would be appreciated.

Newbie

I'm not sure what changed but my Spotify no longer works with most Bluetooth controls. I am unable to pause/play music with my jaybird x2 or my Asus zenwatch 3. Any advice would be appreciated.

t3brown

Newbie

554 Views

2 replies

1 likes

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Massive data usage on Android

Hi all. I found this topic under the iPhone category but the solution was to reinstall.Not only did I do that several times but I also happened to get a new phone. I have filed a case with spotify,, but no answers. Besides, users can be the most help...

Casual Listener

Hi all. I found this topic under the iPhone category but the solution was to reinstall. Not only did I do that several times but I also happened to get a new phone.   I have filed a case with...

Troydmb17

Casual Listener

1270 Views

4 replies

0 likes

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Solved!! continuous music to sleep to

Hi I am new to spotify and want to use to play continuous music/sounds to use with headphones to sleep to. I need something that does not have sudden changes breaks etc so it does not wake me.Any help much apprieciated. Gill Wps I have signed up to p...

Casual Listener

Hi   I am new to spotify and want to use to play continuous music/sounds to use with headphones to sleep to.  I need something that does not have sudden changes breaks etc so it does not ...

GillyW

Casual Listener

1164 Views

4 replies

0 likes

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Problema con reproduccion

Bueno lo que me pasa es que cuando pongo una cancion se escucha unos segundos y se cambia a otra y pasa lo mismo con la siguiente cancion con spotifi cerrado

Newbie

Bueno lo que me pasa es que cuando pongo una cancion se escucha unos segundos y se cambia a otra y pasa lo mismo con la siguiente cancion con spotifi cerrado

330 Views

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Android Auto no Album Art

Hi, since a few weeks I have the problem, that Spotify doesn't show the Album art anymore in Android Auto. Going to another tab in Android Auto and back to spotify fixes it. Could you please fix this Problem?

Regular

Hi,   since a few weeks I have the problem, that Spotify doesn't show the Album art anymore in Android Auto. Going to another tab in Android Auto and back to spotify fixes it.   Could y...

1318 Views

0 replies

0 likes

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Downloaded songs have been deleted continually by spotify

I've been continuously downloading my songs on my premium account but recently my songs have been deleted twice in a week and I have to download them over and over again, it's like 5 gigas at a time, I'm downloading them in my sd card, in past the pr...

Casual Listener

I've been continuously downloading my songs on my premium account but recently my songs have been deleted twice in a week and I have to download them over and over again, it's like 5 gigas at a time,...

muratunver99

Casual Listener

677 Views

2 replies

2 likes

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Solved!! Remove multiple songs

So I currently have a playlist with like 900 songs and I really want to delete like 400-500 of them because I simply don't listen to them anymore. Is there an easy way to remove the songs? Or something like a haven't listened to this song for X amoun...

Newbie

So I currently have a playlist with like 900 songs and I really want to delete like 400-500 of them because I simply don't listen to them anymore.   Is there an easy way to remove the songs?&n...

Joe

Community Legend

11986 Views

1 replies

0 likes

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