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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1175 Views

0 replies

5 likes

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  • 5 likes

Offline mode

Hello,I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs, which have been lost. This songs are still not feat...

Casual Listener

Hello, I am a little confused with my online mode. Suddenly all my downloaded music was lost. So I used 150MB of my mobile data to have a little music around. When i started shuffle, it played songs...

fflodder

Casual Listener

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Problem notification bar

When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.

Casual Listener

When I unlocked my phone and I pull down the notification bar it gets stucks in halfway, seconds then it ends to pull down.

281 Views

0 replies

0 likes

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Audio quality settings keep changing automatically

HiI want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extreme quality?

Casual Listener

Hi I want to stream and download on extreme quality, but every day my settings are back at normal quality. I have Spotify premium family. Any suggestions how I can make the settings remain on extrem...

1776 Views

0 replies

19 likes

settings
Sound Quality
  • 1776 Views
  • 0 replies
  • 19 likes

Solved!! Can't add songs to a playlist

Once I find a song I like, I go to click the the three vertical dots to add it to a playlist, click 'Add to Playlist' and then nothing happens. It won't let me delete old playlists or stop following other ones.

Newbie

Once I find a song I like, I go to click the the three vertical dots to add it to a playlist, click 'Add to Playlist' and then nothing happens. It won't let me delete old playlists or stop following ...

phoenixsage

Casual Listener

67400 Views

2 replies

7 likes

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  • 2 replies
  • 7 likes

Problem with finding my playlists when adding songs

After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the latest playlist appearing on top. But I have several hu...

Casual Listener

After the latest update to spotify on my Samsung S7 I can no longer decide what order the list of playlists appear in when I want to add a new song. Now it always appear sorted by "custom" - the late...

427 Views

0 replies

0 likes

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Equalizer turns off for a short time

Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. This is pretty annoying how can I fix this?

Newbie

Everytime i skip to the next song, the equalizer turns off for like a second and then turns on again. Even when I skip a little bit of a song, the equalizer turns off for a second and then on again. ...

323 Views

0 replies

0 likes

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Spotify account not linking to Google Assistant on Android

Hey, For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url: https://clients3.google.com/cast/auth/3p/done?status=error...

Casual Listener

Hey,  For the past month I have been trying continuously to link my spotify account to my Google Assistant on my Android Phone, when I click "Okay" on the sign in page it takes me to this url:&...

AlexO99

Newbie

4542 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Shortcuts

I recently discovered a shortcut to an artist I follow on one of my home screens. I did not create it and did not even know that was possible. I have been a Spotify user for a long time now and would like to know how this happened and if it is a new ...

Newbie

I recently discovered a shortcut to an artist I follow on one of my home screens.  I did not create it and did not even know that was possible.  I have been a Spotify user for a long time n...

300 Views

0 replies

0 likes

  • 300 Views
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Daily Mix has disappeard from my library.

Pretty recently I noticed the the Daily Mix playlists have disappeared from my library on both my android and desktop versions of Spotify. I loved the Daily Mixes and I've been trying to find out what happened (Googling, Reddit browsing, etc), but no...

Newbie

Pretty recently I noticed the the Daily Mix playlists have disappeared from my library on both my android and desktop versions of Spotify. I loved the Daily Mixes and I've been trying to find out wha...

18umerova81

Casual Listener

4732 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Can't log in

I'm trying to log in to my spotify and the "log in" button turns to "logging in" and the back to "log in" and nothing happens! why? how can I solve this?

Casual Listener

I'm trying to log in to my spotify and the "log in" button turns to "logging in" and the back to "log in" and nothing happens! why? how can I solve this?

Joe

Community Legend

441 Views

3 replies

0 likes

  • 441 Views
  • 3 replies
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Unable to login with correct password

I'e changed my password multiple times and used the correct password after. However, I still cannot login. It's been 3 days. Anyone have a solution?

Casual Listener

I'e changed my password multiple times and used the correct password after. However, I still cannot login. It's been 3 days. Anyone have a solution? 

Joe

Community Legend

806 Views

3 replies

0 likes

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  • 3 replies
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Different version?

Anybody know why my spotify is different than my friend's. We have the same galaxy s7 and installed spotify within minutes of each other. I found it is easier to create playlists on mine so we want them to work the same!

Newbie

Anybody know why my spotify is different than my friend's.  We have the same galaxy s7 and installed spotify within minutes of each other.  I found it is easier to create playlists on mine ...

jsannn

Community Legend

364 Views

1 replies

0 likes

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Make playing music instantly FREE

OK, this has really **bleep** me off. I can't play any tracks I want to play, saying it's a premium feature. Make it **bleep**ing free, will you?

Casual Listener

OK, this has really **bleep** me off. I can't play any tracks I want to play, saying it's a premium feature. Make it **bleep**ing free, will you?

user-removed

Not applicable

495 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify stops working while downloading

When I try to download new music Spotify will suddenly shut down. How can I fix this?

Newbie

When I try to download new music Spotify will suddenly shut down. How can I fix this?

user-removed

Not applicable

1069 Views

1 replies

0 likes

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  • 1 replies
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Solved!! spotify connect not working on marantz

Just got marantz sr7009 and using android phone app. Receiver does not show up as connect device.

Casual Listener

Just got marantz sr7009 and using android phone app. Receiver does not show up as connect device.

WMAX

Regular

48768 Views

114 replies

0 likes

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My Spotify Is Stuck With The Old Interface

I'm using an international varient of the S8 and have updated my spotify to the latest version but my spotify app design is still Stuck with the old one not the one with the full album cover when you play a song, it's still stuck with the old grey in...

Casual Listener

I'm using an international varient of the S8 and have updated my spotify to the latest version but my spotify app design is still Stuck with the old one not the one with the full album cover when you...

Joe

Community Legend

2100 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Cannot connect to Google Home and Home Mini with Spotify 8.4.42.722 armV7

Out of sudden, probably since the latest Spotify Android app update, I cannot connect to my Google Home and Home Mini anymore. When I tell it to connect, it says "Verbinden..." (Connecting) for some seconds, the music actually starts streaming on the...

Regular

Out of sudden, probably since the latest Spotify Android app update, I cannot connect to my Google Home and Home Mini anymore.  When I tell it to connect, it says "Verbinden..." (Connecting) for...

tsdh

Regular

2348 Views

2 replies

0 likes

Connect
google cast
Google Home
Google Home Mini
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  • 2 replies
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Offline Mode And Logging In

So this rarely happens, but it's really quite annoying when it does. There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What happens is that somewhere, Spotify decides to log itself out of...

Newbie

So this rarely happens, but it's really quite annoying when it does.   There are times that I set my Spotify on my Android phone to "offline" - especially before a long business trip. What hap...

497 Views

0 replies

0 likes

bugs
logging in
logging in issues
offline mode
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Volume automatically decreases when skipping/rewinding song

Whenever I skip a song the volume automatically decreases, but it doesn't do it through my device just through Spotify itself. Example if volume is turned all the way up and it decreases, there's no turning it up.

Newbie

Whenever I skip a song the volume automatically decreases, but it doesn't do it through my device just through Spotify itself. Example  if volume is turned all the way up and it decreases, there...

378 Views

0 replies

0 likes

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Downloading Offline playlists

Hey guys first question so far. My question is this. If i'm downloading offline playists on my computer will they also work on my Samsung Galaxy S8? Also having the issue of having to redownload playlists every other time. which is rather annoying. t...

Newbie

Hey guys first question so far.   My question is this. If i'm downloading offline playists on my computer will they also work on my Samsung Galaxy S8? Also having the issue of having to redown...

user-removed

Not applicable

375 Views

1 replies

0 likes

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  • 1 replies
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