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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5617 Views

0 replies

7 likes

  • 5617 Views
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  • 7 likes

Browse button gone

For the last few years iv been using Spotify premium on several different devices and the search function always causes the app to crash, as soon as I type something in, now I have noticed the browse tab has also disappeared so i have no way to add m...

Casual Listener

For the last few years iv been using Spotify premium on several different devices and the search function always causes the app to crash, as soon as I type something in, now I have noticed the browse...

The_ruhsa

Newbie

4289 Views

3 replies

0 likes

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Offline mode problems

Sorry for my English i my'm Argentinian.The problem is the offline mode, I closed the session automatically while I was in offline mode, the problem is that I have the music downloaded and I would like to not have to download it again because I do no...

Casual Listener

Sorry for my English i my'm Argentinian. The problem is the offline mode, I closed the session automatically while I was in offline mode, the problem is that I have the music downloaded and I would ...

Joe

Community Legend

659 Views

3 replies

0 likes

  • 659 Views
  • 3 replies
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Downloaded songs don't appear downloaded.

Hey, The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those downloaded files. It appears as though the songs haven't been down...

Newbie

Hey,   The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those d...

TheMisterff1

Music Fan

878 Views

1 replies

1 likes

  • 878 Views
  • 1 replies
  • 1 likes

no descarga en sd en tablet android 4.2.2

estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2

Newbie

estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2 

359 Views

0 replies

0 likes

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SD PROBLEMS HUAWEY P8

I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase The cache, reinstall The app and try another sd but a...

Newbie

I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase Th...

277 Views

0 replies

0 likes

  • 277 Views
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Putting my downloaded songs on micro sd card

Hi,I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've read this topic to do this>your library>settings>storage...

Newbie

Hi, I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've rea...

499 Views

0 replies

0 likes

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Album art not showing up on my Android phone

Spoiler (Highlight to read)The album art on Spotify is not showing up on my phone. I have cleared cache and reinstalled the app countless times and nothing seems to work! Please help me fix this problem.The album art on Spotify is not showing up on m...

Newbie

The album art on Spotify is not showing up on my phone. I have cleared cache and reinstalled the app countless times and nothing seems to work! Please help me fix this problem.

galtma

Newbie

990 Views

1 replies

0 likes

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Spotify on Android 8.1 not recognizing inline remote controls (next track and previous track)

Hey all, So I'm on a Pixel 2 XL, Android 8.1, using the 1More Triple Driver earphones. Spotify will NOT recognize the double click for next track and triple click for previous track functions. However, Google Play Music recognizes these commands flaw...

Newbie

Hey all,   So I'm on a Pixel 2 XL, Android 8.1, using the 1More Triple Driver earphones. Spotify will NOT recognize the double click for next track and triple click for previous track function...

AeroZ

Composer

1359 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Local files grey/unplayable

For the last few days I have not been able to download and play local files on my phone.I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ...

Regular

For the last few days I have not been able to download and play local files on my phone. I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung ...

Joe

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain Song Titles In Disccover Weekly Playlist Accidentally Are In Japanese

Hi everybody, I've been a Spotify Premium listener the past 3 1/2 years & am currently utilizing Spotify on an LG X-Power Android Smartphone. The problem I'm experiencing is as of today for the second time this month, my Discover Weekly playlist has ...

Roadie

Hi everybody, I've been a Spotify Premium listener the past 3 1/2 years & am currently utilizing Spotify on an LG X-Power Android Smartphone. The problem I'm experiencing is as of today for the s...

Peter

Spotify Legend

598 Views

2 replies

1 likes

  • 598 Views
  • 2 replies
  • 1 likes

Spotify in car

Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem to let me use my steering wheel controls to change s...

Newbie

Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem t...

322 Views

0 replies

0 likes

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I have an Android phone and my Spotify music keeps stopping. It's very annoying. Why does it do this

My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.

Newbie

My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.

Joe

Community Legend

1811 Views

5 replies

0 likes

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  • 5 replies
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Bluetooth

When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stalk in the car. Any help? Thanks

Newbie

When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stal...

315 Views

0 replies

0 likes

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BUG : impossible to enter any playlist in landscape mode

Spotify 8.4.37.587 armv7,Free account,130+ playlists at the beginning of the test,Samsung Galaxy Tab2 10" - Android 6.0.1[reproduced on Samsung Galaxy Tab3 10" - Android 4.4.2,same account,Spotify 8.4.37.587 x86] Hello. Since few days Spotify won't l...

Casual Listener

Spotify 8.4.37.587 armv7, Free account, 130+ playlists at the beginning of the test, Samsung Galaxy Tab2 10" - Android 6.0.1 [reproduced on Samsung Galaxy Tab3 10" - Android 4.4.2, same account,...

ParrainNN

Casual Listener

459 Views

2 replies

1 likes

  • 459 Views
  • 2 replies
  • 1 likes

Shared songs won't open

when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open it through the link.

Newbie

when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open...

423 Views

0 replies

0 likes

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  • 0 replies
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Download without saving album?

Is there a way to download or for downloaded songs to remain after un-liking/un-saving album?I enjoy searching for what to listen through artists as well on desktop as on android, and having to save albums to download them really annoys me as saving ...

Regular

 Is there a way to download or for downloaded songs to remain after un-liking/un-saving album? I enjoy searching for what to listen through artists as well on desktop as on android, and havin...

Joe

Community Legend

1133 Views

1 replies

0 likes

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New phone

I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything

Newbie

I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything 

Joe

Community Legend

426 Views

1 replies

0 likes

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  • 1 replies
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i cant log in !

hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doenst appears where i can say wich country i am

Newbie

hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country  go to the site and tell us where you are "  so i go to the website but it doe...

Joe

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
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Spotify wouldn't play on my car stereo

I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not needed and can pair again if I do) and when I conn...

Newbie

I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not...

349 Views

0 replies

0 likes

  • 349 Views
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