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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395453 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Make a Playlist off all MY SONGS --- HELP

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a way to make a playlist of all my songs at once, witho...

Newbie

Hi, I'd been using spotify for a couple of months now, listening to different radios, and adding songs with the "+" ... and they got added ok to MY SONGS ... but I cannot share that ... is there a wa...

TheLadyFair

Newbie

612 Views

2 replies

0 likes

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Can't stream individual Song

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out

Casual Listener

I'm using an Android and whenever i search for an individual song It shows as something went wrong please try again, please help out 

r2j2

Casual Listener

785 Views

5 replies

1 likes

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Songs don't show up on android app

Hi, I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and reinstalled both apps, but that didn't solve the problem. Help.Thank...

Newbie

Hi,    I have a premium account. I added songs to a playlist on my macbook app, but they only show up grayed out on my android app, and I can't play them on my phone. I uninstalled and re...

294 Views

0 replies

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Solved!! Spotify hacked

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen

Newbie

All my playlist were deleted and someone was listening and adding other playlists all foreign songs i closed all devices then changed my password will that be enough? How can this happen   

DennisDre1

Newbie

613 Views

1 replies

0 likes

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Shared link to song says "This song is not available" but it is

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song. https://open.spotify.com/track/1UFq2OJXahilmefKhSIA8p?si=ix2u4cOSS_aeRjqsFzoKxw The link was shared...

Newbie

The following link when opened on my Android gives a "This song is not available" message, but when I search for it manually I can listen to the song.   https://open.spotify.com/track/1UFq2OJX...

494 Views

0 replies

2 likes

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Can't login

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email pops up. This is very frustrating and i am very confu...

Casual Listener

i cannot login what so ever. i have sent myself multiple reset links for my password and the links just lead to more links to reset my password. I have to keep entering my email and the same email po...

397 Views

0 replies

0 likes

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Solved!! How do I make sure I'm playing my downloaded playlist even when I have data turned on?

I have data on my phone turned on for other uses, but I want to play my downloaded playlist. How can I make sure Spotify isn't using data even when it is available? Thanks.

Casual Listener

I have data on my phone turned on for other uses, but I want to play my downloaded playlist.  How can I make sure Spotify isn't using data even when it is available? Thanks. 

_Brinky_

Casual Listener

849 Views

4 replies

0 likes

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Unable to log in to Android app

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account". Tried resetting my password, and redownloading the...

Newbie

My account is active as I am able to log in on the web, but I got logged out of the Android app and am unable to sign in! It says, "your username and password don't match those of a Spotify account"....

410 Views

0 replies

0 likes

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Local files not transferring to phone

Hi I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the same wifi network and have logged in and out of spotify on m...

Casual Listener

Hi  I have a macbook pro and a galaxy S8 in which i listen to spotify premium from! However, one thing I cant seem to do is to transfer the local files on my macbook to my phone. I am on the sa...

user-removed

Not applicable

799 Views

5 replies

0 likes

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Benutzername oder Passwort falsch?!

Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...

Casual Listener

Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...

Troll2

Newbie

1903 Views

2 replies

0 likes

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Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

Casual Listener

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 

marcellomendo02

Casual Listener

384 Views

1 replies

0 likes

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cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

Newbie

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...

cyp86

Newbie

783 Views

1 replies

1 likes

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Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

Newbie

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 

HouseOfPain99

Casual Listener

576 Views

2 replies

0 likes

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Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

Newbie

Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...

894 Views

0 replies

0 likes

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App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

Newbie

Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...

user-removed

Not applicable

623 Views

1 replies

0 likes

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Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

Casual Listener

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

jor_m

Newbie

1128 Views

3 replies

0 likes

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me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

Newbie

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...

410 Views

0 replies

0 likes

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Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

Newbie

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...

314 Views

0 replies

0 likes

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Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

Newbie

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

291 Views

0 replies

0 likes

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