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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Spotify Shuffle Play doesn't work

Ever since this new update, shuffle play only shuffles from the first 10 or so songs on my playlist. It is very frustrating. Also, I cannot find any way to search playlists for specific songs. Overall, this update is complete rubbish. Please go back ...

  • Newbie
  • Ever since this new update, shuffle play only shuffles from the first 10 or so songs on my playlist. It is very frustrating. Also, I cannot find any way to search playlists for specific songs. Overal...
  • jeffhpc1
  • Gig Goer
  • 545 Views
  • 1 replies
  • 1 likes
  • 545 Views
  • 1 replies
  • 1 likes

Solved!! What Happened to Browse button and Library?

Hello everyone! I just bought a new phone and the very first app I always download is Spotify, because I cannot live without it. When I opened it, I noticed there is no more Browse button or Library button on the bottom. I cannot access my followed p...

  • Casual Listener
  • Hello everyone!   I just bought a new phone and the very first app I always download is Spotify, because I cannot live without it. When I opened it, I noticed there is no more Browse button or...
  • jeffhpc1
  • Gig Goer
  • 13077 Views
  • 5 replies
  • 0 likes
  • 13077 Views
  • 5 replies
  • 0 likes

Greyed out and unavailable tracks in playlist

I have a playlist with 140 songs, now around 90% of them are greyed out and it says Unknown album. This happens in my phone and on the desktop app as well the issue is that if I search a specific song it's available on Spotify but not on my playlist....

  • Newbie
  • I have a playlist with 140 songs, now around 90% of them are greyed out and it says Unknown album.   This happens in my phone and on the desktop app as well the issue is that if I search a spe...
  • mxnxn
  • Regular
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Can't edit spotify playlists - Android

I can't edit spotify playlists, that is, to rearrange my songs in the playlist. Is this possible and in so case, how? If not, then please fix...

  • Newbie
  • I can't edit spotify playlists, that is, to rearrange my songs in the playlist. Is this possible and in so case, how? If not, then please fix...
  • Uscore
  • Regular
  • 23501 Views
  • 14 replies
  • 1 likes
  • 23501 Views
  • 14 replies
  • 1 likes

Wrong song name in notification bar and app

I noticed a this problem about a week or two ago. The name of the song played is displayed completely different. It has a artist name and a follwing title of another song, the rest like cover and artist are correct. I tried un- and reinstalling as pe...

  • Casual Listener
  • I noticed a this problem about a week or two ago. The name of the song played is displayed completely different. It has a artist name and a follwing title of another song, the rest like cover and art...
  • GimmeYoGil
  • Casual Listener
  • 3025 Views
  • 3 replies
  • 0 likes
  • 3025 Views
  • 3 replies
  • 0 likes

Right Song, Wrong Title Name

When you play a Song on a Playlist (for Example: RapCaviar), it shows me the Wrong Title Name on the Song.

  • Regular
  • When you play a Song on a Playlist (for Example: RapCaviar), it shows me the Wrong Title Name on the Song.
  • GimmeYoGil
  • Casual Listener
  • 1850 Views
  • 13 replies
  • 0 likes
  • 1850 Views
  • 13 replies
  • 0 likes

Undeletable Phantom Local File

Hi, this is my first question on Spotify Community, so sorry if any of the formats are wrong. My problem is as follows:I imported a local file from Mac to Android (I've done this with hundreds of files with no fail) but this time I think I imported a...

  • Newbie
  • Hi, this is my first question on Spotify Community, so sorry if any of the formats are wrong.   My problem is as follows: I imported a local file from Mac to Android (I've done this with hund...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

how to submit url link

kindly submit this link if......................

  • Casual Listener
  • kindly submit this link if......................
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

All of my songs in my "Your Music" section is gone!!!!

I logged in and all of my songs in the tab were gone except for the songs I imported. On another phone all of the songs were still there but on mine they're all gone. Please Help!!!

  • Newbie
  • I logged in and all of my songs in the tab were gone except for the songs I imported. On another phone all of the songs were still there but on mine they're all gone. Please Help!!!
  • Nico
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Can't change track from streering wheel controls

Over the last few days I've noticed an issue where I cant change tracks up or down through the car's streering wheel controls. This coincides with a recent update to the spotify app 24/01/2018). Volume works fine and changing tracks on other apps wor...

  • Casual Listener
  • Over the last few days I've noticed an issue where I cant change tracks up or down through the car's streering wheel controls. This coincides with a recent update to the spotify app 24/01/2018). Volu...
  • Psson
  • Casual Listener
  • 12621 Views
  • 2 replies
  • 7 likes
  • 12621 Views
  • 2 replies
  • 7 likes

buck cherry crazy b**** not in spotify...how do i get it?

is there a way to upload crazy b**** by buck cherry (NOT the live version) from youtube onto my spotify playlist???? please help.

  • Newbie
  • is there a way to upload crazy b**** by buck cherry (NOT the live version) from youtube onto my spotify playlist???? please help.
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 20 seconds on Motorola G5

Hey, This morning I tried to listen to some music but Spotify just keeps pausing itself after about 20 seconds of playing. Both on wifi or 4G. I've tried rebooting, re-installing and all other Android troubleshooting options. Anyone having the same p...

  • Newbie
  • Hey,   This morning I tried to listen to some music but Spotify just keeps pausing itself after about 20 seconds of playing. Both on wifi or 4G. I've tried rebooting, re-installing and all oth...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Missing Podcast Episodes

I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing. I was listening to the "And that's why we drink" podcast and now more than half of the episo...

  • Newbie
  • I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing.   I was listening to the "And that...
  • xamurai
  • Casual Listener
  • 12186 Views
  • 3 replies
  • 0 likes
  • 12186 Views
  • 3 replies
  • 0 likes

i can't log in because it say's i'm offline

i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify desktop, i don't have any problem because it's logged in...

  • Newbie
  • i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify deskt...
  • Luke
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lista de canciones bloqueadas

Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda

  • Newbie
  • Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda
  • Aleydayak
  • Casual Listener
  • 43611 Views
  • 15 replies
  • 29 likes
  • 43611 Views
  • 15 replies
  • 29 likes

Play for first 10 seconds then stop

hi im using Premium account and i have this problem everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full streamed again. and it happens on next song as well tried to r...

  • Newbie
  • hi im using Premium account and i have this problem   everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full st...
  • sondr
  • Casual Listener
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Android app stops and starts randomly

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other song. The app stops, pauses for 1/4-3 seconds, and ...

  • Newbie
  • With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other ...
  • Caddie
  • Newbie
  • 3592 Views
  • 2 replies
  • 0 likes
  • resume
    start
    stop
  • 3592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app not working well at all

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..and I lost all my downloaded songs and playlists..ple...

  • Casual Listener
  • With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..an...
  • Leonardo
  • Roadie
  • 401 Views
  • 1 replies
  • 0 likes
  • Android update
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline song lagging

The songs i played offline are randomly lagging and buffering.i tried reinstall the app but it doesn't help.(huawei mate 9)

  • Newbie
  • The songs i played offline are randomly lagging and buffering. i tried reinstall the app but it doesn't help. (huawei mate 9)
  • Leonardo
  • Roadie
  • 1173 Views
  • 1 replies
  • 0 likes
  • 1173 Views
  • 1 replies
  • 0 likes