Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106460 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
215873 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
569101 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469436 Views
577 replies
40 likes
When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page
When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page
Casual Listener
2434 Views
4 replies
0 likes
I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried restarting and re-installing.
I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried rest...
Newbie
14436 Views
20 replies
2 likes
Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?
Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...
Community Legend
845 Views
1 replies
0 likes
I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have don...
I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several m...
Music Fan
31435 Views
133 replies
30 likes
Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...
Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...
Composer
9330 Views
3 replies
0 likes
I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?
I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?
Roadie
503 Views
1 replies
0 likes
Howdy everyone,since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry...
Howdy everyone, since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) O...
Roadie
10904 Views
1 replies
10 likes
Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...
Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...
Spotify
1008 Views
5 replies
0 likes
Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled. Nothing else in my library (hundreds of songs) plays. I have looked th...
Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled...
529 Views
0 replies
0 likes
How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.
How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.
Newbie
25204 Views
19 replies
12 likes
Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app.With the latest Android app updates, if I select a playlist or an album from unit menu, Spotify says I'm playing "spotify" on the noti...
Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app. With the latest Android app updates, if I select a pl...
Gig Goer
2180 Views
4 replies
0 likes
Brief description of the issue:I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app does not receive data and does not work. Steps to rep...
Brief description of the issue: I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app ...
Not applicable
948 Views
2 replies
0 likes
I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android
I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android
Casual Listener
594 Views
2 replies
0 likes
Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover weekly or a daily mix playlist. I'm French so I ask it to listen to p...
Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover week...
564 Views
0 replies
1 likes
I am using Samsung S7 and just installed Spotify.When I go to the music setting menu in Google assistant, it only lists Google play as an option.Why can't I see Spotify on the list?I have set the account of Spotify to be the same as my google account...
I am using Samsung S7 and just installed Spotify. When I go to the music setting menu in Google assistant, it only lists Google play as an option. Why can't I see Spotify on the list? I have set t...
518 Views
0 replies
0 likes
I am trying to login with my email & password. After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, after which it goes back to "LOGIN" and nothing happens, with the app re...
I am trying to login with my email & password. After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, aft...
Casual Listener
1370 Views
3 replies
3 likes
The latest update for android which I received on March 8 will not boot up on my note 8. I have Uninstalled, reinstalled, removed the memory card, tried different accounts. Works great on my wife's S8+ but once you log in on the note 8 the screen goe...
The latest update for android which I received on March 8 will not boot up on my note 8. I have Uninstalled, reinstalled, removed the memory card, tried different accounts. Works great on...
443 Views
0 replies
3 likes
Faz um bom tempo que uso o spotify e no comeco vi que era muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao param, app travando e fechando quando baixa musica entao...
Faz um bom tempo que uso o spotify e no comeco vi que era muito bom, rapido, preciso, porem agora toda hora que eu abro o app as musicas demoram eternidades para serem tocadas, quando tocam nao...
1254 Views
0 replies
5 likes
Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria
Ragazzi come faccio a spostare la musica sulla scheda sd? Seguendo cio che dice per android non trovo memoria
Casual Listener
581 Views
1 replies
0 likes
Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, loggin in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop a...
Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, loggin in and out of Spotify, and deleting the...
Community Legend
698 Views
3 replies
0 likes
