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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840086 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840086 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13658 Views
  • 1 replies
  • 0 likes
  • 13658 Views
  • 1 replies
  • 0 likes

App crashes phone, and unable to clean install.

Hey guys. Premium user for about a year.Device: Huawei p9 Lite (VNS-L22)Android Version: 6.0 What happens:I'm able to start the application with little issue. It doesn't seem to matter-offline mode, online, other devices connected to Spotify or not, ...

  • Newbie
  • Hey guys. Premium user for about a year. Device: Huawei p9 Lite (VNS-L22) Android Version: 6.0   What happens: I'm able to start the application with little issue. It doesn't seem to matter...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Android app doesn't have same featues as ios

There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, that option isn't there. Shuffle is permanently enable...

  • Casual Listener
  • There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, tha...
  • YourAvgJoe
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

No space left on device bug

I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums.I tried uninstalling the app, removing the com.spotify.music folder, deleting the app's data, but although I have a lot of free sp...

  • Casual Listener
  • I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums. I tried uninstalling the app, removing the com.spotify.music folder, deleting...
  • betablue42
  • Roadie
  • 1320 Views
  • 3 replies
  • 0 likes
  • 1320 Views
  • 3 replies
  • 0 likes

Solved!! PROBLEMA AL ABRIR SPOTIFY EN ANDROID

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente desintalar e instalar la app, pero aun asi no funciona. ...

  • Newbie
  • Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente des...
  • Jsolanoc
  • Newbie
  • 70881 Views
  • 41 replies
  • 5 likes
  • Other
  • 70881 Views
  • 41 replies
  • 5 likes

Can't stop an artist playlist playing?

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these Beatles songs from playing. I could pause them, bu...

  • Casual Listener
  • I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these...
  • betablue42
  • Roadie
  • 589 Views
  • 5 replies
  • 0 likes
  • 589 Views
  • 5 replies
  • 0 likes

Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

  • Newbie
  • I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  
  • Joe
  • Community Legend
  • 41313 Views
  • 3 replies
  • 0 likes
  • 41313 Views
  • 3 replies
  • 0 likes

Spotify is closing when I stop the music.

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

  • Newbie
  • I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.
  • Joe
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

  • Casual Listener
  • Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...
  • betablue42
  • Roadie
  • 337 Views
  • 7 replies
  • 0 likes
  • 337 Views
  • 7 replies
  • 0 likes

Playlist restarting before reaching the end.

Hey! After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a similar issue when playing said playlist on random, only a few son...

  • Newbie
  • Hey!   After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a s...
  • Joe
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

App opens itself all the time

Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?

  • Newbie
  • Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Saving to SD Card on Android 6.0 Marshmallow

Hello everyone, I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on SD Cards, but NOTHING worked. Until I went into the App Pro...

  • Newbie
  • Hello everyone,   I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on...
  • jac_n
  • Newbie
  • 129194 Views
  • 67 replies
  • 27 likes
  • 129194 Views
  • 67 replies
  • 27 likes

Shutting off shuffle

I can't make 'shuffle play' STOP! Make it stop!!! I've tried the drop down on either side and the settings - nothing. Any ideas?

  • Casual Listener
  • I can't make 'shuffle play' STOP!  Make it stop!!! I've tried the drop down on either side and the settings - nothing.  Any ideas?
  • Joe
  • Community Legend
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Issues with premium

I'm being charged for premium on my android, and have only ever used spotify on my android. But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??

  • Newbie
  • I'm being charged for premium on my android, and have only ever used spotify on my android.  But it's stuck on free, I've tried logging in and out, that doesn't help. Any suggestions??
  • Joe
  • Community Legend
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Spotify widget not working on Samsung Galaxy S7

Widget just shows up blank and I can't press anything but the app is currently playing right now.

  • Regular
  • Widget just shows up blank and I can't press anything but the app is currently playing right now.
  • deek102
  • Casual Listener
  • 4979 Views
  • 7 replies
  • 4 likes
  • 4979 Views
  • 7 replies
  • 4 likes

Offline music deleted

Hi,So, I downloaded some files for offline music listening when on the road, but this is the third time in less than a month it suddenly gets randomly deleted, all of it except Playlists. All albums from all of my saved artists is gone...LG G6, Nouga...

  • Casual Listener
  • Hi, So, I downloaded some files for offline music listening when on the road, but this is the third time  in less than a month it suddenly gets randomly deleted, all of it except Playlists. All...
  • ivanlunah
  • Casual Listener
  • 190 Views
  • 4 replies
  • 0 likes
  • 190 Views
  • 4 replies
  • 0 likes

bmw f11 spotify album artwork not showing

When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android. I've tried everything and nothing seems to work. Anyone have any ideas?

  • Newbie
  • When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android.  I've tried everything and nothing seems to work.  Anyo...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Kontakt

Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!

  • Casual Listener
  • Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!
  • jonake
  • Newbie
  • 471 Views
  • 2 replies
  • 1 likes
  • 471 Views
  • 2 replies
  • 1 likes

Superuser Contribution Skipping songs in an album or playlist

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to have to keep checking my phone to make sure I'm not...

  • Casual Listener
  • I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to ...
  • Dtayl13
  • Newbie
  • 7887 Views
  • 9 replies
  • 5 likes
  • 7887 Views
  • 9 replies
  • 5 likes

Bluetooth stuttering

I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify over Bluetooth and all of the sudden the stream would beco...

  • Gig Goer
  • I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify ove...
  • furier
  • Newbie
  • 16460 Views
  • 5 replies
  • 7 likes
  • Bluetooth stutter
  • 16460 Views
  • 5 replies
  • 7 likes

Using Tasker/NFC Button to Save/Unsave a Song

Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.

  • Newbie
  • Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.
  • 195 Views
  • 0 replies
  • 3 likes
  • 195 Views
  • 0 replies
  • 3 likes

Env: prod