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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5844 Views

0 replies

7 likes

  • 5844 Views
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Don't receive ANY notifications

Hi Community! I don't receive any Spotify notifications on my new Android phone (Pixel 2). The feature never worked so far, although notifications are turned on within the app settings as well as in the phone settings. Has anyone experienced the same...

Casual Listener

Hi Community!   I don't receive any Spotify notifications on my new Android phone (Pixel 2). The feature never worked so far, although notifications are turned on within the app settings as we...

teutoburger

Casual Listener

547 Views

1 replies

0 likes

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Can't Chose where storage my music

Hey! Lately I been experimenting problems with my spotify app, and the problem is that I don't have any button to chose where my downloaded music goes as you can see in the picture, I have an micro Sd on my cellphone and i want to save all the music ...

Newbie

Hey! Lately I been experimenting problems with my spotify app, and the problem is that I don't have any button to chose where my downloaded music goes as you can see in the picture, I have an micro S...

315 Views

0 replies

0 likes

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Huawei mediapad t3 7-inch

I recently bought a 7-inch Huawei mediapad t3 tablet. I downloaded the app from the store, but it works like my device was a smartphone and not a tablet. How can I solve the problem? Thank you

Newbie

I recently bought a 7-inch Huawei mediapad t3 tablet. I downloaded the app from the store, but it works like my device was a smartphone and not a tablet. How can I solve the problem? Thank you

863 Views

0 replies

1 likes

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Off line Playlists gone after phone turnoff

Hi, i have a motorola G3, i dont turn the phone off often only if it starts playing up, but if i do i have to download offline playlists again every time after switching it off, very annoying.should i have to do this ?

Casual Listener

Hi, i have a motorola G3, i dont turn the phone off often only if it starts playing  up, but if i do i have to download offline playlists again every time after switching it off, very annoying. ...

413 Views

0 replies

0 likes

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Spotify taking up so much space on my phone?

Within the Spotify app, I have all my music set to download to my SD card, so why is the app itself taking up over 3GB of internal storage? my phone only has 5GB of internal storage and I really need this for other things. Any ideas? Cheers.

Casual Listener

Within the Spotify app, I have all my music set to download to my SD card, so why is the app itself taking up over 3GB of internal storage? my phone only has 5GB of internal storage and I really need...

csassz88

Regular

23292 Views

5 replies

3 likes

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  • 5 replies
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Spotify Premium offline - crashes when try adding songs to queue

Hello, Since a few weeks I've got the following problem: Whenever I'm in offline mode and try to add a song to another Playlist or to the queue, Spotify crashes and I have to restart. However this doesn't happen when I go online. Anyone knows how I c...

Newbie

Hello,  Since a few weeks I've got the following problem:   Whenever I'm in offline mode and try to add a song to another Playlist or to the queue, Spotify crashes and I have to restart....

amlana

Newbie

797 Views

2 replies

3 likes

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How to listen to the original albums?

Remixes and the 'reimagined' albums are all very well but what if you want to listen to the origanal, in its origanal order not 'shuffle play' ?

Regular

Remixes and the 'reimagined'  albums are all very well but what if you want to listen to the origanal, in its origanal order not 'shuffle play' ? 

623 Views

0 replies

1 likes

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Devices not visible from Android

The Android phone is visible as a device from my desktop clients but the desktop clients are not visible on the phone unless I start listening to music on one of them. Then I can see the client and control it from the phone. But I can't initiate play...

Roadie

The Android phone is visible as a device from my desktop clients but the desktop clients are not visible on the phone unless I start listening to music on one of them. Then I can see the client ...

538 Views

0 replies

0 likes

devices missing
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Volume reduces after a second of playback

When I play a track on Spotify, within a second of playback, the volume reduces from a clear, loud, crisp sound to a quieter, muffled, dull sound. This happens on any track I select and it also happen when playback occurs through my device speakers, ...

Casual Listener

When I play a track on Spotify, within a second of playback, the volume reduces from a clear, loud, crisp sound to a quieter, muffled, dull sound. This happens on any track I select and it also happe...

diegomatallanae

Casual Listener

3394 Views

3 replies

4 likes

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  • 3 replies
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Mercedes C-Class (W205) - Track Info does not sync with phone (Redmi Note 4)

I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone every time. I couldn't figure what caused the problem...

Newbie

I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone ev...

1536 Views

0 replies

1 likes

display
Mercedes
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Play Queue has Disappeared

The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?

Casual Listener

The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?

556 Views

0 replies

0 likes

Play queue
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Impossible to use my sd card as main storage

Hi everybody, I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu. My phone is a Huawei P10 Lite, and I have difficulties to set correctly my sd card as the main st...

Casual Listener

Hi everybody,   I can't use my sd card to store my data from spotify (synchronized music mainly). I don't see the option on my apps in the parameter menu.   My phone is a Huawei P10 Lit...

phan_times

Community Legend

2154 Views

7 replies

0 likes

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Missing song from album

There is a missing song from this album https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg The song is "heartlight" I am a spotify customer from Chile

Casual Listener

There is a missing song from this album   https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg   The song is "heartlight"  I am a spotify customer from ...

Mgamer

Music Fan

949 Views

3 replies

0 likes

Heartlight
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Cannot sync local files to Samsung phone

Hello!Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I make a playlist and download it on my phone is that it wil...

Newbie

Hello! Previously I have been able to sync the local files I have on my desktop to my phone, but a while ago they unsynced and since then I have been unable to resync them. What happens when I ...

Shah94

Newbie

468 Views

1 replies

0 likes

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'Click' ads on Spotify free

Perhaps this has been posted somewhere, but I keep running into click ads on the Free Android app. Super annoying because music stops and forces me to click to a website. I'm fine with the radio ads, that don't force stoppage. I've tried full reinsta...

Newbie

Perhaps this has been posted somewhere, but I keep running into click ads on the Free Android app. Super annoying because music stops and forces me to click to a website. I'm fine with the radio ads,...

356 Views

0 replies

0 likes

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No pictures are showing

So. Today all of a sudden all the pictures on the Spotify app won't show, but last night they were working just fine. It was happening before the latest update. I updated and it still wasn't working. I have tried everything: Clean install, restart de...

Regular

So. Today all of a sudden all the pictures on the Spotify app won't show, but last night they were working just fine. It was happening before the latest update. I updated and it still wasn't working....

WizardHoovy

Regular

1490 Views

2 replies

2 likes

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Paguei o boleto e nao liberou o Premium

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

Newbie

Ola..paguei o boleto semana passada e nao esta liberado o premium ainda. Recebi email q estaria tudo ok. Podem verificar?

jessicag13silva

Newbie

409 Views

1 replies

0 likes

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Metadata not displaying correctly in vehicle through Android Auto (phone).

The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine.Other music apps aren't having this issue.

Casual Listener

The metadata for track and artist is not refreshing to the head unit in my vehicle when using Android Auto (phone). Outside of Android Auto it seems to work fine. Other music apps aren't having this...

rloveman

Regular

1213 Views

2 replies

4 likes

android auto
bluetooth
bug
Glitch
metadata
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Problem with Spotify

Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me

Newbie

Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me 

373 Views

0 replies

0 likes

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