Unplayable songs

[AlexMKiller1999]

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just keep disappearing, they disappearing even from the playlists. I really hope you do something about it.

[songassistant]

Maybe you switched to offline mode and this songs are not downloaded. Or you are in a land, where Spotify is not allowed to play them.

I would check this and, in case it doesn't helps, try re-setting the Spotify app in Android Settings → Apps → Spotify → Reset

[AlexMKiller1999]

I didn't other wise I couldn't play the other songs

[songassistant]

Do you are in the country, you have created the account in?

[Impurebassist]

I've same problem. When i play hours of wealth (opeth's song) my phone is freezing. There isn't problem in album (ghost reveries). this problem how was fixed? (sorry for bad english)

[songassistant]

If your phone freezes you should contact support. Do you know how to do so?

@impurebassist

[songassistant]

Does the problem still occur?

[gioviskius]

i have the same problem of alex

i tried to:

- reinstall spotify on android

- log out and then log in

- tried to copy the playlist

the weird thing, is that on my pc, logged with the same account, i can play that music on my playlists, while on the smartphone, i cant. 

i dont have the offline mode. 

i m a premium user

[songassistant]

This sounds strange.

If they work on your PC, you are online and you are in premium, this should not occur.

I am afraid, but in case this does not work, you will need to contact a Spotify employee. Check out this form to contact Spotify support staff: https://support.spotify.com/de/contact-spotify-support/