Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there a problem?
Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!
[COMPLETE GUIDE] How to fix most Android issues
I too have had this issue, even after following the steps for the clean install, etc.
All other apps work splendidly while using the WiFi but Spotify apparently cannot connect and this only began occuring since the auto-update took place yesterday. Is there a location to download the previous version? Current version number is 184.108.40.2060 running on a Motorola Droid Razr HD.
As I use Spotify on my Smartphone for a year already (Samsung S4), this probem is certainly not an install problem, as updates are being processed automatically directly from Play Store, Obviousy it is a bug and should be fixed as soon as possible.
Daniel, I undestand you being a Spotify support member. Thank you on all accounts for your help attempt. In your posting I find the reflexive impulse of many support members to never allow the possibility that the problem could be caused by the software. As in this case the app has been replaced by an update (in a long row of previous updates) without further alterations, this possibility should be taken in account first, before expecting your users to undergo such vast recovery activities. It is a question of customer focus.
Members of support have an important responsibility for their users to act for their best. Unfortunately, many support members are not always aware of this responsibility.
There is just 2.9 available. Anyway, what good is it to install an older version because the new one is buggy? What we need is a bugfix.
This I found out today: The problem occurs with WLAN only. Apparently version 2.9 does not recognize the WLAN connection properly. Needless to say that my WLAN is up and working with every other application.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…