Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
France
Device
Honor 5C
Operating System
Windows 10
My Question or Issue
Hello,
I cannot sync my local files, stored on my computer, to my Android phone. Previously, the local files were already synced, but I got an issue with my phone that deleted them.
I tried to reinstall Spotify on both my phone and my computer. I tried to sync being connected with both devices on the same WiFi network, tried with 3 differents networks. I checked my firewall. I changed my SD card. All is up to date.
When I press "Download" on my playlist, every songs available from Spotify are downloaded, but not my local files: they are still greyed out.
Hope to get a solution, thanks 🙂
Hello,
Still not working. 😕
Have You tried restarting your all of your devices? Switch off everything at once - computer, phone and wifi. Then try booting all of them back up again.
Tried, but still not working.
Hey @theveritable.
Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂
Could you run us through the steps which you tried from the thread which @user-removed provided for you? That way, we will know what extra troubleshooting steps to recommend you.
Looking forward to hearing back from you!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…