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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395320 Views

546 replies

35 likes

Account
Free
  • 395320 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8410 Views

0 replies

7 likes

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I never use Shuffle Play

Plan: PremiumCountry: UKDevice: OneplusOperating System: Android My Question or IssueI never use the 'Shuffle Play' button. It's difficult to play an album without a 'Play' button, so this very is frustrating. I know there is an interwined arrows but...

Newbie

Plan: Premium Country:  UK Device: Oneplus Operating System: Android   My Question or Issue I never use the 'Shuffle Play' button.   It's difficult to play an album without a '...

320 Views

0 replies

0 likes

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Where are the predefined Radio categories gone?

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is not much use to me. Has been this been removed? Ed...

Music Fan

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is...

408 Views

0 replies

0 likes

  • 408 Views
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Superuser Contribution Can’t turn shuffle off

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this happens? And Is there any way at all to make the lik...

Newbie

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this h...

Katerina

Spotify Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Changes of New Versions

PlanPremiumCountryGermany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions?Just got an Update for Android to Version 8.4.78.530 and like to know what is new, changed or maybe fixed.Same goe...

Newbie

Plan Premium Country Germany  Operating System  Android   My Question or Issue  Where can i find an overview what has changed in newer Versions? Just got an Update for An...

321 Views

0 replies

0 likes

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Superuser Contribution Can't Play Certain Songs From Albums

PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...

Casual Listener

Plan Premium Country  Australia Device Google Pixel 2 Operating System Android 9   My Question or Issue  The biggest issue I have with non-playable songs is with the Disney T...

Katerina

Spotify Legend

2247 Views

1 replies

0 likes

album
album problem
artists
Can't play songs
disney
won't load
won't play
  • 2247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists being added I don't want.

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...

Newbie

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...

Katerina

Spotify Legend

590 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Private session not working

PlanPremiumCountry United StatesDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issue The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to dat...

Newbie

Plan Premium Country  United States Device Samsung Galaxy s7 Operating System Android   My Question or Issue  The private session feature has not been working for the past mo...

Katerina

Spotify Legend

3783 Views

1 replies

1 likes

  • 3783 Views
  • 1 replies
  • 1 likes

unable to open certain albums

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the same.It is even stranger because if I save the albu...

Newbie

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the ...

311 Views

0 replies

0 likes

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Superuser Contribution Cant download using cellular about to cancel spotify

When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory reset, removing app and sd card and restarting it all, ive ...

Newbie

  When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory ...

Katerina

Spotify Legend

563 Views

1 replies

0 likes

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Superuser Contribution Shuffle Play Borked

PlanPremium CountryUSA DevicePixel 2 Operating SystemAnrdoid 9 My Question or IssueShuffle play has been acting up lately. Any time I try to play all the songs in my library on shuffle, the randomness runs dry very quickly. Clicking "Shuffle Play" wi...

Casual Listener

Plan Premium   Country USA   Device Pixel 2   Operating System Anrdoid 9   My Question or Issue Shuffle play has been acting up lately. Any time I try to play al...

Katerina

Spotify Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na ativação Premium

Plan Free/Premium - Premium ainda não ativoad Country Brasil Device Motorola Operating System Android My Question or Issue Ola, boa tarde. Efetuei a solicitação do pacote Premium para minha conta porém até o momento não foi ativado. Recebi no dia seg...

Newbie

Plan Free/Premium - Premium ainda não ativoad Country  Brasil Device Motorola Operating System Android   My Question or Issue Ola, boa tarde.   Efetuei a solici...

Katerina

Spotify Legend

435 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Podcast starts over automatically

PlanPremiumCountry USDeviceGoogle Pixel XLOperating SystemAndroid 9 Pie My Question or IssueWhen listening to a podcast, after pausing for a period of time, the podcast restarts.

Casual Listener

Plan Premium Country  US Device Google Pixel XL Operating System Android 9 Pie   My Question or Issue When listening to a podcast, after pausing for a period of time, the podcast ...

Katerina

Spotify Legend

908 Views

1 replies

1 likes

bug
podcast
Podcasts error
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  • 1 replies
  • 1 likes

Superuser Contribution Queue

PlanPremiumCountry Device Samsung note 5 My Question or Issue Why does queue not work when i am casting through google ? It worked before!! Fix it!

Casual Listener

Plan Premium Country   Device  Samsung note 5     My Question or Issue  Why does queue not work when i am casting through google ?  It worked before!!  Fix...

Peter

Spotify Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

A random playlist appeared using the same name as one my playlists

PlanI'm using premium Country USA My Question or IssueSo I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appeared in my playlists tab, it's filled with some songs I have downloaded and some random...

Newbie

  Plan I'm using premium  Country  USA   My Question or Issue So I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appea...

400 Views

0 replies

0 likes

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Not Showing on Notification Bar

PlanPremiumCountry USSDeviceOnePlus 6Operating SystemAndroid 9; OxygenOS 9.0.2 My Question or Issue I'm not getting the Spotify icon on the notification bar while playing music. I've tried turning on notifications for the app through settings as well...

Newbie

Plan Premium Country  USS Device OnePlus 6 Operating System Android 9; OxygenOS 9.0.2   My Question or Issue  I'm not getting the Spotify icon on the notification bar while p...

MaxineMone

Newbie

1192 Views

1 replies

0 likes

  • 1192 Views
  • 1 replies
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No songs available offline.

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently.Yesterday i wanted to listen while flying home and found that none of the downloaded music is available. The Android...

Newbie

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently. Yesterday i wanted to listen while flying home and found that n...

358 Views

0 replies

0 likes

  • 358 Views
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Nowhere near the 3333 Song limit yet can't even save an album??

PlanPremium Family PlanCountry UKDeviceSamsung Galaxy 9Operating SystemAndroid N My Question or Issue There's no way I've downloaded 3333 tracks to my phone but I keep getting the "Epic Collection..." thing. Really annoying. I've tried logging out, c...

Newbie

Plan Premium Family Plan Country  UK Device Samsung Galaxy 9 Operating System Android N   My Question or Issue  There's no way I've downloaded 3333 tracks to my phone but I k...

306 Views

0 replies

0 likes

  • 306 Views
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Android app bugs

PlanPremiumCountryUS DeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or Issue When clicking on an album in the Android application, I am notnbrought to the album page but I see a loading icon. The loading icon does not disappear. If I th...

Casual Listener

Plan Premium Country US   Device Google Pixel XL Operating System Android Pie   My Question or Issue  When clicking on an album in the Android application, I am notnbrought ...

GrasbergerM

Casual Listener

849 Views

2 replies

0 likes

Android
Android 9.0
bug
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  • 2 replies
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Solved!! Wear OS Spotify App

PlanPremiumCountry NetherlandsDeviceOneplus6, Ticwatch ProOperating SystemAndroid pie, no remaining updates on the ticwatch pro My Question or Issue This week there should be an update rolled out that will introduce the Spotify app for Wear OS, but I...

Casual Listener

Plan Premium Country  Netherlands Device Oneplus6, Ticwatch Pro Operating System Android pie, no remaining updates on the ticwatch  pro   My Question or Issue  This week...

Dariett

Casual Listener

3420 Views

8 replies

6 likes

  • 3420 Views
  • 8 replies
  • 6 likes

SD card corrompido após atualização

PlanPremiumCountry BrazilDevice(Asus zen phone 3)Operating System(Android Oreo) My Question or Issue Armazeno os dados do cache do spotify em um cartão sd e já perdi dois cartões de memória devido a atualizações do app, dados do cache são corrompidos...

Newbie

Plan Premium Country  Brazil Device (Asus zen phone 3) Operating System (Android Oreo)   My Question or Issue  Armazeno os dados do cache do spotify em um cartão sd e já...

330 Views

0 replies

2 likes

  • 330 Views
  • 0 replies
  • 2 likes