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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

201795 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 201795 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

546134 Views

78 replies

3 likes

  • 546134 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

454025 Views

571 replies

38 likes

Account
Free
  • 454025 Views
  • 571 replies
  • 38 likes

Can't load albums

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...

Newbie

Plan Premium Country  France Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...

CKapasa

Casual Listener

10752 Views

6 replies

7 likes

Albums
Android
connection
  • 10752 Views
  • 6 replies
  • 7 likes

Local Files don't download anymore (S8)

PlanPremiumCountryGermanyDeviceGalaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I use Spotify Premium and usually i can add local files to playlists and download them so i don't have to switch between the sa...

Newbie

Plan Premium Country Germany Device Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I use Spotify Premium and usually i can add lo...

AeroZ

Composer

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Music quality reverts back to normal

PlanPremiumCountry DeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueMusic quality keeps reverting back to normal for both streaming and downloads.I have tried a clean reinstall, but the issue keeps persisting.

Roadie

  Plan Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo  My Question or Issue Music quality keeps reverting back to normal for both streaming...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Android app loading endlessly, green spinner

Hi,Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in the cache makes the app run into issues. I have tried re...

Newbie

Hi, Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in t...

AeroZ

Composer

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

"Other apps" storage

PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueWhen i go into my spotify storage there is a download percentage, a cache one, and a "other apps" one that i dont know what it means and it is the percentage ...

Casual Listener

Plan Premium Country  Ecuador Device Huawei P10 Operating System Android 8.0.0   My Question or Issue When i go into my spotify storage there is a download percentage, a cache one...

5225 Views

0 replies

31 likes

  • 5225 Views
  • 0 replies
  • 31 likes

Superuser Contribution H.A.T.E. the updated app (Nov 2018) LOATHE it in fact.

I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pretty decent, but the sheer loss of functionality is frankly...

Music Fan

  I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pr...

Jemi

Spotify Legend

2298 Views

4 replies

3 likes

Android
app update
hate
hate app update
hate new app
Update
  • 2298 Views
  • 4 replies
  • 3 likes

Loading of albums

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8 My Question or Issue I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but single songs.Thx for your supportF.Scherer

Newbie

Plan Premium Country  Austria Device Samsung Galaxy 8     My Question or Issue  I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but s...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

I can not make a folder on Android

Hi, I can make a folder of music on my computer but I cannot do it on Android!I'd like to a the same functionality on my Android as my Computer!PlanPremiumCountry United StatesDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Can't ...

Casual Listener

Hi, I can make a folder of music on my computer but I cannot do it on Android! I'd like to a the same functionality on my Android as my Computer! Plan Premium Country  United States Device...

jsannn

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuttering with Huawei P20 Pro and LDAC

PlanPremiumCountry DeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI suffer from a lot of stuttering when using the Spotify Android app in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone hav...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I suffer from a lot of stuttering when using the Spotify Android app  ...

Jemi

Spotify Legend

6149 Views

3 replies

0 likes

  • 6149 Views
  • 3 replies
  • 0 likes

How to view all music from an artist. Not the shuffle button..

PlanPremiumCountry UkDeviceOnePlus 5tOperating System AndroidMy Question or Issue I want to be able to view all songs and not have to play the artist. The interface is clunky and shows all but what I want can this be customised so I see all artist tr...

Casual Listener

Plan Premium Country  Uk Device OnePlus 5t Operating System    Android My Question or Issue  I want to be able to view all songs and not have to play the artist. The int...

404 Views

0 replies

0 likes

n
  • 404 Views
  • 0 replies
  • 0 likes

Shuffle not working on one of my playlists

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right?You owe it to your Premium Users to explain why this feature is no...

Newbie

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right? You owe it to...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Autoplay after album ends

PlanPremium DeviceSamsung Galaxy 7 My Question or Issue HiWhen an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on.I remember it used to keep playing radio based on the album (it was when I was using Google...

Newbie

Plan Premium   Device Samsung Galaxy 7   My Question or Issue  Hi When an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on. I remem...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Landscape mode on Android

Hey guys, Is it right that there is no landscape mode for Samsung Galaxy S8?I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own...Version: 8.4.79.630Kind regards, Marcel

Newbie

Hey guys,  Is it right that there is no landscape mode for Samsung Galaxy S8? I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own......

RockstarFischer

Composer

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Can't connect to wifi on Honor 9 - 2

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

Casual Listener

Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Shuffle SERISOUSLY doesn't work

This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the same song. So in order to reshuffle my playlist of songs i have to...

Roadie

    This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the...

Gilligano

Newbie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Spotify App can't open when logging in with Facebook on Chrome OS chromebook

PlanPremiumCountry USADeviceSamsung ChromebookOperating SystemChrome OS My Question or IssueWhen I try to login with facebook on my chromebook, it goes to facebook and I click do I want it the device to log in, it states that Chrome OS can't open the...

Visitor

Plan Premium Country  USA Device Samsung Chromebook Operating System Chrome OS   My Question or Issue When I try to login with facebook on my chromebook, it goes to facebook and I...

675 Views

0 replies

1 likes

chrome os
Facebook
  • 675 Views
  • 0 replies
  • 1 likes

Solved!! On the 30day trial, did I misunderstand?

I downloaded the Stopify app on my phoneI have thousands of songs stored on the same phone, but I cannot play those songs using the app??? Am I right in saying I have to transfer these files to my computer to sync with the spotify there and they will...

Newbie

I downloaded the Stopify app on my phone I have thousands of songs stored on the same phone, but I cannot play those songs using the app???   Am I right in saying I have to transfer these f...

Jose_M

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Tiny audio cut.

PlanPremiumCountry MéxicoDeviceMoto z2 ForceOperating SystemAndroid 8.0.0 My Question or IssueTiny audio cut when i change a song. It's really annoying. Before I restore my phone, the app was still working well, so i dont know what happened.I restore...

Newbie

Plan Premium Country  México Device Moto z2 Force Operating System Android 8.0.0   My Question or Issue Tiny audio cut when i change a song. It's really annoying. Before I restore...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Put the song, band, etc info on my Pixel 3 XL lock screen?

PlanPremiumCountry USDeviceGoogle Pixel 3 XLOperating SystemAndroid Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 XL and can't get the Spotify information on the lock screen, IE: the song, band, album,...

Casual Listener

Plan Premium Country  US Device Google Pixel 3 XL Operating System Android Pie (Android security patch level September 5, 2018)   My Question or Issue  I just got a Pixel 3 X...

johannawho

Newbie

5370 Views

1 replies

0 likes

  • 5370 Views
  • 1 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes