Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1254 Views

0 replies

5 likes

  • 1254 Views
  • 0 replies
  • 5 likes

Solved!! Android App stürzt ständig ab.

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig.Auf einem weiteren Android sowie auf einem IOS Gerät läuft die App einwandfrei. W...

Casual Listener

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig. Auf einem weiteren Android s...

Alice01

Casual Listener

27424 Views

6 replies

6 likes

  • 27424 Views
  • 6 replies
  • 6 likes

Browse and Radio Tabs gone?!

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m very confused why they’re not there anymore? Is this...

Visitor

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m v...

Jose_M

Spotify Star

1880 Views

2 replies

1 likes

Browse
Help
iphone app
missing tabs
Radio
Update
  • 1880 Views
  • 2 replies
  • 1 likes

Profile pic not showing up in "My Library"

PlanPremiumCountry ItalyDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Hi, i got an artist profile on spotify named ALi3I.I already changed my profile pic on the Spotify for Artist app, but when on "My Library" section, my pic is...

Visitor

Plan Premium Country  Italy Device Samsung Galaxy s8 Operating System Android   My Question or Issue  Hi, i got an artist profile on spotify named ALi3I. I already changed m...

jsannn

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing on my Samsung S7 after 10-15 seconds...help??

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy S7Operating System Android My Question or IssueMy Spotify opens but only for 10-15seconds & then crashes and shuts down. How can this be fixed? I've tried uninstalling etc & it's not fixed the proble...

Casual Listener

Plan Premium Country New Zealand   Device Samsung Galaxy S7 Operating System  Android    My Question or Issue My Spotify opens but only for 10-15seconds & then cras...

uncoharry

Newbie

1123 Views

4 replies

5 likes

  • 1123 Views
  • 4 replies
  • 5 likes

Solved!! Randomly shutdown on Samsung S7

PlanSpotify Premium: 8.4.75.670 armV7CountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC My Question or IssueSince a couple of days, Spotify stops music after a couple of seconds randomly and shutdo...

Casual Listener

Plan Spotify Premium: 8.4.75.670 armV7 Country Germany   Device Samsung Galaxy S7 Operating System Android G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC   My Question or Iss...

Horst25

Casual Listener

790 Views

1 replies

2 likes

  • 790 Views
  • 1 replies
  • 2 likes

Can't save playlists to SD-card

PlanPremiumCountry SwedenDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo 8.0.0 My Question or Issue So after this new update with the new layout and everything the option to download all my songs and playlists seems to have disappeared. Is it ju...

Casual Listener

Plan Premium Country  Sweden Device Samsung Galaxy S9+ Operating System Android Oreo 8.0.0   My Question or Issue  So after this new update with the new layout and everything...

r0xp0x

Casual Listener

725 Views

2 replies

1 likes

  • 725 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist name followed by a weird code

All my playlist have a weird code next to theyre nameAlso sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question o...

Regular

All my playlist have a weird code next to theyre name Also sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices   Plan Premium Country It...

Edocarli

Regular

1226 Views

5 replies

0 likes

  • 1226 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify saying I'm offline when fully online.

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I cannon search, view artists or view albums or go to radio because the app says I am not connected to the internet. My phone is 100% connected to ...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I cannon search, view artists or view albums or ...

mettingman

Regular

2943 Views

9 replies

2 likes

  • 2943 Views
  • 9 replies
  • 2 likes

Superuser Contribution Showing offline but not offline

PlanPremiumDeviceOnePlus 5t My Question or IssueIt doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren't downloaded as I'm in offline mode. But in the settings it's not i...

Casual Listener

Plan Premium Device OnePlus 5t   My Question or Issue It doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren...

mettingman

Regular

4387 Views

14 replies

3 likes

  • 4387 Views
  • 14 replies
  • 3 likes

Spotify crashes every time

PlanPremiumCountryGermanyDeviceHuawai P8Operating SystemAndroid My Question or IssueSpotify crashes every time when i start. The App opened, hold 30 seconds and crash. What can i do?

Casual Listener

Plan Premium Country Germany Device Huawai P8 Operating System Android   My Question or Issue Spotify crashes every time when i start. The App opened, hold 30 seconds and crash. What c...

3ugeene

Music Fan

2039 Views

11 replies

8 likes

  • 2039 Views
  • 11 replies
  • 8 likes

Spotify Andoird app is just too slow

PlanPremiumCountrySpainDeviceBQ Aquaris X5 PlusOperating SystemAndroid 7.1.1 Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustration. For at least the last 6 months the app is just ridiculously slow.Do...

Casual Listener

Plan Premium Country Spain Device BQ Aquaris X5 Plus Operating System Android 7.1.1   Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustr...

pez_betta

Casual Listener

1310 Views

3 replies

1 likes

Android
slow spotify
  • 1310 Views
  • 3 replies
  • 1 likes

Local files on phone

Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is that even a thing?

Newbie

  Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is...

AeroZ

Composer

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

My Spotify keeps pausing. 🙁

PlanPremium Country USA DeviceSamsung Galaxy Note 9 Operating SystemAndroid My Question or IssueMy Spotify keeps pausing every 5 to 10 seconds and I don't know how to stop it. HELP!!

Casual Listener

Plan Premium   Country  USA   Device Samsung Galaxy Note 9   Operating System Android   My Question or Issue My Spotify keeps pausing every 5 to 10 seconds and I...

yl_tkd0-jxdk

Casual Listener

973 Views

4 replies

0 likes

  • 973 Views
  • 4 replies
  • 0 likes

So many problems

PlanPremiumCountry CanadaDeviceSamsung Galaxy s9+Operating SystemUp to date My Question or Issue I can't deal with how bad this app is . I look for answers and end up with more questions.Here is the list of issues I have: Whether or not I've download...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s9+ Operating System Up to date   My Question or Issue   I can't deal with how bad this app is . I look for answers and en...

aaronclawrence

Regular

952 Views

3 replies

0 likes

  • 952 Views
  • 3 replies
  • 0 likes

App only plays one song, then stops

Saw this has been a problem in the past but can't find anything recent:Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops.Messed with the sittings a bit (Crossfade, gapless, stream quality. U...

Newbie

Saw this has been a problem in the past but can't find anything recent: Search an artist and then go to "All Songs" If I played from there, it only plays the one song and then stops. Messed with th...

radiohead46

Casual Listener

2229 Views

3 replies

7 likes

  • 2229 Views
  • 3 replies
  • 7 likes

Android APP - playlist folders disappeared

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version also lost this feature it would be useless for me. O...

Newbie

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version a...

Joe

Community Legend

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download high quality or extreme quality, Spotify deletes it automatically after download.

PlanPremiumCountry The NetherlandsDeviceOppo Find XOperating SystemAndroid Oreo My Question or IssueEverytime, when I download the high or extreme high quality music, Spotify deletes the music automatically after when I downloaded. The same as stream...

Casual Listener

Plan Premium Country  The Netherlands Device Oppo Find X Operating System Android Oreo   My Question or Issue Everytime, when I download the high or extreme high quality mu...

Othniel

Casual Listener

1689 Views

4 replies

0 likes

  • 1689 Views
  • 4 replies
  • 0 likes

Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

Casual Listener

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...

jucruz89

Casual Listener

4151 Views

2 replies

3 likes

  • 4151 Views
  • 2 replies
  • 3 likes

Go to Song Radio - option not available

PlanPremium FamilyCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI can normally click the ... button next to a song I'm listening to and select the "Go to Song Radio" to launch the station with similar songs. But righ...

Newbie

  Plan Premium Family Country Canada    Device Samsung Galaxy 8 Operating System Android   My Question or Issue I can normally click the ... button next to a song ...

AeroZ

Composer

1522 Views

1 replies

0 likes

Radio
  • 1522 Views
  • 1 replies
  • 0 likes

How do I stop Spotify from playing while using other player (Bluetooth)

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time.I pause/stop Spotify, a few seconds later the playback starts automatically. I close Spo...

Casual Listener

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time. I pause/stop Spotify, a few se...

hs351

Music Fan

2595 Views

3 replies

1 likes

  • 2595 Views
  • 3 replies
  • 1 likes