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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388045 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8053 Views

0 replies

7 likes

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It won't let me add some songs?

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...

Newbie

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...

706 Views

0 replies

0 likes

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Concerts section gone after browse button removed

PlanPremiumCountryUKDeviceSony Xperia Operating SystemAndroid My Question or IssueI can't see the 'concerts' section in the spotify app now that the browse button has been removed the most recent update. Spotify own help page states to select the now...

Regular

Plan Premium Country UK Device Sony Xperia    Operating System Android   My Question or Issue I can't see the 'concerts' section in the spotify app now that the browse butto...

KristinM89

Newbie

1519 Views

2 replies

0 likes

Browse
Concerts
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Nothing loads on first try

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid 9 My Question or Issue Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark background with the green loading circle which spins indefinitely. I have to go ba...

Casual Listener

Plan Premium Country USA Device OnePlus 6T Operating System Android 9   My Question or Issue  Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark b...

341 Views

0 replies

1 likes

  • 341 Views
  • 0 replies
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Problem Adding Songs

My Question or Issue I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..

Regular

  My Question or Issue  I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..

486 Views

0 replies

1 likes

Albums
songs
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Solved!! Display bug on taller aspect ratio

PlanPremiumCountry BrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid One (8.1) My Issue The device that I'm having problems on has a 19:9 aspect ratio. The app has a big gap in the bottom, between the end of the app and the start of the buttons. S...

Newbie

Plan Premium Country  Brazil Device Xiaomi Mi A2 Lite Operating System Android One (8.1)   My Issue  The device that I'm having problems on has a 19:9 aspect ratio. The app h...

RockstarFischer

Composer

1305 Views

1 replies

0 likes

Android 8.1
display bug
  • 1305 Views
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How can I participate in Spotify Android beta program?

PlanPremiumCountry TurkeyDeviceSamsung Galaxy J7 j730FOperating SystemAndroid 7.0 My Question or Issue I want to participate in Spotify Android beta program.

Visitor

Plan Premium Country  Turkey Device Samsung Galaxy J7 j730F Operating System Android 7.0   My Question or Issue  I want to participate in Spotify Android beta program.

AeroZ

Composer

1362 Views

2 replies

0 likes

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Solved!! How to download Just a single track and not the entire album in Android??

PlanPremiumCountry ItalyDeviceWiko sunnyOperating SystemAndroid Can I dowload Just a single track and not the entire album?

Casual Listener

Plan Premium Country  Italy Device Wiko sunny Operating System Android   Can I dowload Just a single track and not the entire album?

RockstarFischer

Composer

2753 Views

3 replies

0 likes

  • 2753 Views
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Music downloaded but still after a while goes dark

PlanPremium Country Ireland Operating SystemAndroid 8.1 My Question or IssueI have my music downloaded and have premium when I am playing music on my phone it works perfectly no problem. but when I use it on my other device android 8.1 the music is d...

Newbie

  Plan Premium    Country  Ireland   Operating System Android 8.1   My Question or Issue I have my music downloaded and have premium when I am playing music o...

266 Views

0 replies

0 likes

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problems with spotify and android about the artist's information

PlanPremiumCountry italyDevicehuaweyOperating Systemandroid My Question or Issueno track and album information when i stream spotify via bluethooth with my android (huawey p10 lite). i should switch off and switch on my multimedia audio in the settin...

Newbie

Plan Premium Country  italy Device huawey Operating System android   My Question or Issue no track and album information when i stream spotify via bluethooth with my android (huaw...

248 Views

0 replies

0 likes

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I cant listen to an artist songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry USAOperating systemAndroid My Question or Issue I want to listen to an artist. I search them up and go to the son...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  USA Operating system Android   My Quest...

RockstarFischer

Composer

475 Views

1 replies

1 likes

  • 475 Views
  • 1 replies
  • 1 likes

Moving downloads from internal storage to external storage

PlanPremiunCountryUnited StatesDeviceAT&T Samsung Galaxy S9 PlusOperating SystemAndroid Oreo My Question or IssueI just purchased a MicroSD card for my phone to expand my storage and capacity so I could store more music, photos, videos, etc. I had se...

Music Fan

Plan Premiun Country United States Device AT&T Samsung Galaxy S9 Plus Operating System Android Oreo   My Question or Issue I just purchased a MicroSD card for my phone to expand my...

RockstarFischer

Composer

468 Views

1 replies

1 likes

  • 468 Views
  • 1 replies
  • 1 likes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry INDONESIADeviceSAMSUNG GALAXY NOTE 9Operating SystemAndroid 8.1.0 My Question or Issue Why i cant found instagram stories on my share menu? Already updated spotify to latest version and also for instagram. I also tried to clea...

Regular

Plan Free/Premium Country  INDONESIA Device SAMSUNG GALAXY NOTE 9 Operating System Android 8.1.0     My Question or Issue   Why i cant found instagram stories on my sh...

Michaelb2202

Regular

744 Views

4 replies

0 likes

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Playlists and saved music gone from android

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retrieve my saved music or playlists, I've tried resetti...

Newbie

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retri...

262 Views

0 replies

0 likes

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Sharing doesn't work anymore

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is going on? This is irrtating as heck as we're alway...

Music Fan

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is...

322 Views

0 replies

0 likes

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Sorry Something Went Wrong, That didnt work please have another go

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please Have Another Go" and it does not let me look for n...

Newbie

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please...

1003 Views

0 replies

2 likes

  • 1003 Views
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Shuffle mode for "Songs" playlist can't be disabled

Hi. Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could you please help? Thanks PlanPremiumCountry UKDevice(Huawei)O...

Casual Listener

Hi.  Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could yo...

AeroZ

Composer

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Spotify App install error on Google Play

PlanPremiumCountry UKDeviceSamsung Galaxy 7 edge model SM-G935FOperating SystemAndriod 8.0.0 My Question or Issue My phone received an android update, I think a security patch, after that the Spotify app which had never had any issues simply dissapea...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 edge model SM-G935F Operating System Andriod 8.0.0   My Question or Issue  My phone received an android update, I think a sec...

519 Views

0 replies

0 likes

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Massive battery drain with BMW connected

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My IssueUsing Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962). No updates available for either app. In some cases I have a massive battey usage by...

Newbie

  Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android 8.0.0   My Issue Using Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962)....

RockstarFischer

Composer

669 Views

1 replies

0 likes

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  • 1 replies
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Problems with the informations on Plan Assign

Plan Bank SlipFree/Premium: Free to PremiumCountry: Brazil Device: Motorola Moto G5S Plus Operating System Android 7.1.1 My Question or IssueI've assigned te Premium by ticket, and selected the 3-month plan, for R$50,00, some months ago, and the begg...

Newbie

Plan Bank Slip Free/Premium: Free to Premium Country: Brazil   Device: Motorola Moto G5S Plus   Operating System Android 7.1.1     My Question or Issue I've assigned te ...

241 Views

0 replies

0 likes

  • 241 Views
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I never use Shuffle Play

Plan: PremiumCountry: UKDevice: OneplusOperating System: Android My Question or IssueI never use the 'Shuffle Play' button. It's difficult to play an album without a 'Play' button, so this very is frustrating. I know there is an interwined arrows but...

Newbie

Plan: Premium Country:  UK Device: Oneplus Operating System: Android   My Question or Issue I never use the 'Shuffle Play' button.   It's difficult to play an album without a '...

315 Views

0 replies

0 likes

  • 315 Views
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